Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Elin B.

    Elin B.

    Norwegian/English Translator and Interpreter

    United Kingdom - Last active: 19 days ago - Tests: 8

    I am a native Norwegian translator & interpreter who has lived in the UK since 1999. For the last 16 years I have worked in English-speaking environments and I am equally fluent in both languages. As well as having a Bachelor Degree in International Hospitality Management, I have ran my own business and worked 6 years in the oil industry. I have experience across a wide range of topics, from gambling and ebooks to user manuals and legal documents. See examples of my work here: http://bit.ly/1HTJCHy From time to time, I also work as an interpretor for the police and court, where I deal with sensitive information (I have an enhanced CRB and a level 3 security clearance) Source languages: English, Norwegian, Swedish, Danish Target languages: English, Norwegian Areas of expertise: Travel, Tourism and Hospitality Keyword implementation to improve SEO Work Instructions User Manuals E-books Blogs Gambling Advertising Marketing Nutrition/Food I am available 20 hours/week. Please do not hesitate to contact me if you have any questions, I am looking forward to hearing from you!

    $24.44 /hr
    700 hours
    5.00
  2. Carolina S.

    Carolina S.

    Administrative Assistant/ Customer Service Rep.

    United States - Last active: 1 day ago - Tests: 5

    Over the past years I have enjoyed volunteering within my community. I am proficient with the application of communication and leadership skills. I have the ability to work both independently, and as an integral part of a successful team. I am thoughtfully organized and highly adaptable with the ability to perform in a fast paced environment. My desire is to obtain a position that will offer me the opportunity to utilize my current skills and to allow me to gain additional skills that will help me contribute as a value added team member in a professional work setting.

    $16.67 /hr
    2,753 hours
    5.00
  3. Chere Poole

    Chere Poole

    Copy/Content Editor, Business/Creative Writer, Proofreader

    United States - Last active: 6 days ago - Tests: 6 - Portfolio: 13

    I am an experienced editor, writer, proofreader, and marketing professional with an excellent work ethic and "I can do" attitude. Self-motivated, organized and deadline-driven, I bring a wealth of knowledge and experience to the table gained in various settings over 30 years. I have earned a 5 star rating and intend to keep it by using excellent research, writing and editing skills to deliver quality work for my clients. Whether I design, write and produce promotional materials for your business, SEO copy for your website, or help you polish an article, blog, short story or novel, every project receives my best effort. I am detailed, motivated, driven to succeed and take pride in my work. I consider your project my project, and do my utmost to make you happy. For a look at my current blogs, check out CBeyond Realty.com and Mortgage Springs.com

    $25.00 /hr
    1,504 hours
    5.00
  4. Jonathan Jones

    Jonathan Jones

    Voice Over Talent / Sound Designer

    United States - Last active: 1 day ago - Tests: 4 - Portfolio: 3

    Listen to ALL of my Demos here in the link below: http://www.VoiceOverFun.com/demos/ Jonathan is a very diverse Voice Over Talent, with years of experience as a professional Actor and Performer in Orlando, Florida. He works out of his home studio as an audio engineer as well, and provides high quality audio. His specialties are Animated Characters & Cartoons, but also provides voices for narrations, video games, audiobooks, and commercials. Check out his demos below and have a listen! Jonathan grew up in North Carolina with a big passion for playing video games and watching cartoons and animated movies. That passion grew and blossomed into the desire to perform and bring characters to life as an actor. He has worked as a costume and mascot performer for Theme Parks and various clients in and around Orlando, Florida for about 6 years, that experience evolved into a Voice Acting Career. --------------------------------------------------------------------------------- WORKING CONDITIONS & PAYMENT PLANS Basically I would like to know your budget for a project. So let me know that first. I can not stress it more, do not be afraid to speak to me! But I DO ask that you do not try and rip me off. Because I ONLY work by fair and industry standard VO payment plans (find the rate sheet below). This means, basically, as an exaggerated example (but people ACTUALLY do this), do not ask me to work on your commercial, or video for $30... It won't happen. If you want professional work, then you have to pay PROFESSIONAL prices. In the voice world, you pay for what you get. RATE SHEET GUIDE: http://www.thevoicerealm.com/voice-over-rates.php For all other questions, inquiries, or to see a rate sheet please refer to my website in the link above.

    $38.89 /hr
    13 hours
    4.82
  5. Muhammad Amin

    Muhammad Amin

    Project Management, Business Development, SEO,Statistics, Voice Talent

    United Kingdom - Last active: 2 days ago - Tests: 3 - Portfolio: 2

    I have done masters in BUSINESS AND MARKETING and have, " MORE THEN TEN YEARS OF EXPERIENCE" in the fields of, SALES DEVELOPMENT, PROJECT MANAGEMENT, TELEMARKETING, AUDIO PRODUCTION, STATISTICS, BUSINESS DEVELOPMENT, CUSTOMER SERVICES, CUSTOMER SUPPORT, ADMINISTRATION, EMAIL HANDLING, VIRTUAL ASSISTANCE AND CREATIVE WRITING etc I have a diversified experience assisting Asian, American., Canadian, Australian and the British customers. I am a full-time freelancer and can work for U.S., Canada, Australia, U.K and global customers.

    $35.00 /hr
    231 hours
    5.00
  6. Lucas L.

    Lucas L.

    Marketing Manager, Customer Support Agent, Translator (EN-PTBR-SPA)

    Brazil - Last active: 14 hours ago - Tests: 13

    I'm a professional customer support agent, project and marketing manager with more than 4 years of experience. I'm fluent in English, Spanish and Portuguese. Still studying mandarim and dutch, one day I'll get there. I've already worked for 6 different companies in the last 4 years, 5 from U.S and one from Brazil, in their customer support & public relations department. "À tribuna" was the first company I joined in CS and I used to answer clients calls and help them schedule and edit their ads for printing in the newspaper, at Ingreso Cybernetico (www.ingresocybernetico.com), I used to engage and help clients through live chat (zopim), tickets (our own system and ZenDesk), e-mails (hotmail and gmail), calls (skype), through social media (facebook & twitter) and also check translations and the programmers' work. I had to manage the entire operation for their brazilian customers. We used to coordinate and manage the operations of the whole website and digital products through Basecamp and Asana (www.basecamp.com & www.asana.com). I've also worked for four more companies (ALL FROM THE U.S.A): Omaze (fund raising), KeepSafe (App development), Gosu (Game production) and HandPrint (Smartphone rental in the U.S.A). Keepsafe (www.getkeepsafe.com) was the biggest app company I've ever worked for, with more than 40 million users around the world. I've also worked at Teleco.IO (www.teleco.io) and at Handprint (www.handprint.me) as a community manager. I basically had to create their social media pages, manage them, answer the questions, engage with people in groups and pages, etc. I started my carreer in digital marketing in 2012 when I started studying about affiliate marketing and it took me to SEO and the other components of Online Marketing, such as paid advertising (PPC as Adwords, facebook ads, linkedin ads, youtube ads, twitter ads), SMM (social media marketing), SEM (Search Engine Marketing with Adwords), E-mail marketing (autoresponders such as mail chimp, magic responder and aweber), analytics (bing & google's webmaster tools, google analytics, facebook analytics, youtube analytics, seomoz, seo majestic), keyword research (google's keyword planner for adwords, keyworddiscovery, seomoz keyword tool, long tail pro) and content marketing of all types (writting, videos and audios). I'm still building my own digital marketing portfolio. (www.mmnbrasileiro.com, a niche blog) I have the highest score in odesk's EN-PTBR translation test (First place out of 2.678 people.) I'm a professional translator with more than 5 years of experience, I started at the age of 17. I've already worked in several projects online (see my odesk profile) and offline (International events such as "Stone Fair"). I'm a professional voice actor since 2010, I can provide several samples of my work if needed. I'm Young, ethical, diligent, dedicated, experienced, skilled and FAST. I look forward to do my best for you and your company! Hire me and you won't regret having me aboard, let's do it!

    $18.00 /hr
    1,478 hours
    4.98
  7. Xiaoyun Johnson

    Xiaoyun Johnson

    English/Chinese Translator, Sourcing Agent, Researcher and Writer

    United States - Last active: 14 hours ago - Tests: 3

    I am a fully bilingual translator, fluent in Mandarin and Cantonese and capable of translation to English in both written and verbal mediums. I had excellent working experience while in China. From 2010 to 2011, I worked for an international corporation as an English/Chinese assistant. From 2011 to 2013, I worked as an English Sales Assistant for a luxury home realtor in Southern China. My duties included introducing foreign clients to available houses and apartments in the area and assisting them with adjusting to life while abroad. I also completed administrative work while in the office. In 2013, I moved to the United States and started my own online clothing and apparel shop, performing as both saleswoman and customer service representative while locating products through various sources, domestic and abroad. My desire is to obtain some work that could utilize my language skills and other qualifications to help you achieve maximum efficiency with your business!

    $18.00 /hr
    1,101 hours
    4.69
  8. Stephen L Vernon

    Stephen L Vernon

    Experienced writer,actor,voice artist and improv comedian.

    United States - Last active: 1 day ago - Tests: 7 - Portfolio: 10

    I have over twenty years experience in customer service, Arts administration, teaching, voice-over work, management, creative writing, non-profit work, improvisational comedy and public speaking. I hold two BA degrees, one in Communication Studies and one in Theater Performance, and also a Masters degree in Liberal Studies/Interdisciplinary Studies. I have taught privately, in the NC school system and also as an adjunct professor (during which time I served on various thesis committees). Presently I serve as the Artistic Director of a non-profit theater company.I have also been the co-company manager of an improv comedy group for the last 20 years. I have numerous years experience writing press releases, forming curriculum, training employees, leading group activities and workshops (corporate and public sector) and also managed a retail establishment for 5 years. I am comfortable working as part of a team or on my own, and have a strong work ethic, accompanied by a professional attitude and good time management skills. Along with my "real world" experience, I have been a director of plays and variety shows for over 20 years, and have directed casts of over 100 people on quite a few occasions. I have strong leadership skills, enjoy helping others reach their goals and an active imagination that I enjoy applying to projects. I have also organized several fund raisers and charitable events. Regardless of the work setting, whether customer service, writing, management or performance, I posess the ability to be creative and have relied upon my ability to think "outside the box" to the benefit of myself and my employers. I also have a strong sense of humor (which goes a long way towards avoiding experiencing or causing stress!). I enjoy researching and am a quick study of disciplines that are new to me. I have, for the last 8 years, also been a privately contracted in-bound phone call service agent. I am comfortable dealing with situations that require discretion, and am detail oriented. Please feel free to contact me about "unusual" jobs as well (legal of course!). Thank you for reading my profile, hope to hear from you!

    $55.56 /hr
    85 hours
    5.00
  9. Imogen Harris

    Imogen Harris

    Freelance writer and proofreader

    United Kingdom - Last active: 3 days ago - Tests: 5

    Hi, My name is Imogen and I am a freelance writer and proofreader. I'm also a novelist and an improv comedian, and have written several plays. I have experience editing and proof reading books, articles and papers for publication. I was recently employed by Michael O'Mara books for a short-term project, and when that ended, was taken on as a freelance proofreader for their ebook department. I previously worked in Media Monitoring for 6 years, sumarising complex articles for distribution to high-profile clients and working to extremely tight deadlines. I am familiar with using Biblio System, Microsoft Office, Excel, Powerpoint and Salesforce to support outcomes in publishing and commercial organisations. I am also a recent graduate from Oxford University's Creative Writing MSt, which I completed whilst working full time. I'm organised, extremely reliable and good at working under pressure. My main areas of interest are arts and popular culture, current events and the position of women in society. I worked as an actor for a number of years, and have a background in performance and literature. My personal, geeky interest is cryptozoology. My most recent published article can be found here: http://vagendamagazine.com/2014/09/why-you-shouldnt-bother-calling-yourself-ms/ I look forward to hearing from you. Best, Imogen

    $20.00 /hr
    0 hours
    5.00
  10. Robert Gazy

    Robert Gazy

    Seasoned professional

    United States - Last active: 16 days ago - Tests: 12

    With a diverse background and a wide variety of skills, I take pride in error-free work completed on time with high customer satisfaction. I deliver high-quality, native North-American male voice-over and narration well-suited for video and audiobooks with an educational, authoritative voice style perfect for news, training, professional and motivational subjects. Some say I sound quite like Kurt Loder, the 1980's MTV news anchor. Review my portfolio and let's get started on your project!

    $42.00 /hr
    0 hours
    5.00