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Hire a CRM consultant today to manage business relationships and organize customer service, marketing and sales data. CRM consultants can set up email systems, manage call centers and find custom CRM solutions for all your business needs.

Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

Browse CRM job posts for project examples or post your job on Upwork for free!

CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 161 CRM projects are completed every quarter on Upwork.


Time to Complete Upwork CRM Jobs

Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.63.

Last updated: May 1, 2015
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  1. Monica Spaulding

    Monica Spaulding

    Social Media Marketing / IT Support/ IT Assurance and Security

    United States - Last active: 2 days ago - Tests: 4

    I am an IT Support Specialist with a certificate in IT Security and Assurance. I am skilled in end user PC and MAC support. In addition to my Master of IT, I have over 10 years’ experience in IT. I am proficient with multiple platforms and software/applications they support. Mac OS X 10.4-10.7; iOS – iPhones; iPads; Windows XP; Windows Vista; Windows 7,8. I have recently delved into the area of Social Media Marketing and Optimization. I currently work with small businesses that want a Social Media and Web presence.

    $11.11 /hr
    12 hours
  2. Glen Andrew

    Glen Andrew Agency Contractor

    Post-production Video Editor | Expert Camtasia Screencaster

    Philippines - Last active: 12/16/2014 - Tests: 4

    I'm the lead video editor in my own multimedia design company called SaaSy Multimedia Productions; where I specialize in company branded video series, screencasts, explainer videos, mobile app and game trailers, whiteboard animation, corporate videos, tutorial videos and e-learning modules. If you need assistance in the post-production stages of your multimedia content, I'm the guy for the job. We provide high-quality, HD BluRay resolution (1080p / 720p) videos packages including voiceovers, intro/outro logo animation, royalty-free background music, Powerpoint / Prezi presentation designs, storyboard, sound / video editing, pre- and post-production work. We also provide graphic designs for print media and corporate branding, and a professional writer on-board our multimedia design team. Please check out our portfolio channels at these links: YouTube: Vimeo:

    Associated with: SaaSy Multimedia Productions

    $15.00 /hr
    1,562 hours
  3. Marie kris joy l O.

    Marie kris joy l O.

    Voice over and sales

    Philippines - Last active: 5 days ago - Tests: 8 - Portfolio: 2

    From BPO experience for more than 5 years. Does Sales inbound chat for a telecommunication company that uses special multiple CRMs to assist customers through chat. I have also been an SME who helps out new hires to be familiar with the process so that they will be able to reach the company target. Coaching new hires was also part of the tasks delegated to an SME where we handle a small cluster to assist and keep a good score moving per cluster. I was also part of the scheduling team where we handle agents schedule and talk to clients to check how do we go about any tool upgrade and until when will it be down. then we cascade the information to all TLs who are handling agents that uses affected tools. Generation of Avaya logins are also being cascaded to the new hires. Also had over 2 year experience as a trainer for ecommerce sales chat. Where it is necessary for us to update the curriculum depending on the needs of the operations team. Refresher courses/information updates will also be cascaded to the agents to apply the right and new information and be able to assist customers. The most crucial part is that we train newly hires and be familiar with the tools, process and chat flow to be able to assist customer in a limited time. Daily reports are also sent to the managers to see the daily progress of the class and also to make sure that the agenda is working, if not, then additional steps are necessarily done to deep dive on the problem and make a great solution out of it. Meet up with the recruitment department and operations team to calibrate on the targets and be able to have one goal achieved before agent graduates and be sent on the floor.

    $11.11 /hr
    3 hours
  4. Bemalyn Palabon-Sabuero

    Bemalyn Palabon-Sabuero Agency Contractor


    Philippines - Last active: 1 day ago - Tests: 4 - Portfolio: 7

    I am a fast, versatile, web savvy and 5 years experienced virtual assistant and administrative support. I am fully equipped with skills and experiences to provide an A+ services to my clients. I have strong background and very proficient in the following fields of skills: * Data Entry * Data Processing * Web Research * Contact Management * Social Media (Facebook, Linkedin, Twitter, Instagram, Pinterest, Youtube, etc.) * Image scraping, editing, and uploading * Keyword Research * Email campaign * Email response handling and chat support * Customer service and technical support representative * Customer profile and contact management * Microsoft Outlook, Excel and MS Word * Real Property Listings: Kigo, Home Lettings, Homeaway * CRM (Zoho, SugarCRM, Salesforce) * Google Docs, Google Drive, and Dropbox * Web QA * Internet Search Engine * Wordpress content management I value every task being assigned & giving a very satisfactory work is my pleasure. I am considered detail-oriented, honest, sincere, trustworthy, motivated and had a speedy learning of assigned new tasks.

    Associated with: iVirtual Agency, iBemz Research Specialist, CLICK

    $8.00 /hr
    4,945 hours
  5. Denise Quinn

    Denise Quinn

    Executive Assistant

    United States - Last active: 03/06/2014 - Tests: 4

    I am a seasoned administrative professional who prides herself on developing and maintaining professional relationships. I am well versed in the following areas: *Sales and order management process from inception to delivery. *Complex travel and calendar management. *Customer service *Executive level administration. *Voice Talent I have been an integral member of several successful teams.

    $27.78 /hr
    0 hours
  6. Brandilee Slocombe

    Brandilee Slocombe


    Canada - Last active: 01/11/2013 - Tests: 20

    Over the course of the past 10 yrs, I've had the opportunity to work in positions that required me to perform a wide variety of different jobs & skillsets. While I consider myself a "Jill of All Trades", my specialties lie, for the most part, within the areas of bookkeeping, customer service, data entry, credit granting/personal banking & all areas of office administrative duties. In addition to these, I am a licensed professional figure skating coach & enjoy teaching skating lessons regularly to both children & adults. I have superior customer service skills & very fast & accurate data entry skills. I'm a creative individual who likes to "mix it up" regularly as I love variety, learning & a challenge. I consistently received recognition from service partners for providing superior customer care, on a regular basis, in previous positions I've held, as well as consistently meeting, & exceeding, all sales targets, each & every quarter. I am looking forward to working for a variety of employers & taking on new challenges with the jobs I perform for them.

    $7.78 /hr
    886 hours
  7. Earl F.

    Earl F.

    Marketing Specialist

    Canada - Last active: 03/08/2013 - Tests: 1 - Portfolio: 2

    I am a master of creating effective and entertaining presentations. You'll never get Death by powerpoint from me. Engage me if you're interested in having an excellent powerpoint or keynote presentation created to really wow your audience. I'm also a specialist in creating sales funnels. If your business is looking to find other ways to earn income from the same amount of work you're already doing, give me a shout. -=- Earl Flormata is a marketing swiss army knife. Capable of everything from managerial status to running the entire marketing gauntlet himself, Earl can move mountains in any marketing role. Everything from content marketing, authority site building, presentation design and creation, script writing, video creation, marketing and process automation, voiceover work or pitching from a stage to deliver your message - he’s a one man Marketing army. With more than 15 years of sales, marketing and technical experience to bring to the table, the ROI Earl brings is multifaceted. While freelancing, Earl oversees the corporate marketing direction and strategy for multiple companies, including sales, support, consulting, marketing, as well as JV alliances and channel sales. He focuses on strategy, leadership, innovation, creativity, technology and customers. Earl has sold over 50MM worth of products both online and off. Everything ranging from physical to digital and from many arenas such as Finance and Software. A programmer since the age of 5, he’s always had an interest in technology and has done high end support contract work for such agencies as NASA and the Pentagon. An educator and public speaker, Earl is a strong evangelist for anything that manages to hold and capture his attention.

    $33.33 /hr
    0 hours
  8. Elisa P.

    Elisa P.

    Expert Business Development Consultant Sales

    United States - Last active: 4 months ago

    With over 15 years of sales leadership experience, including National Sales, Director and VP level positions with an extensive international hospitality background and current services, consumer, industrial and spa product sales achievements. I have achieved highly successful year-over-year sales results. My national and global background includes on-site management in Europe, remote North America, and multiple other areas nationally; as well as fluency in French and a keen awareness of cultural protocols/practices. Through confident, results-focused integrity, I have met and exceeded sales goals for such high-profile brands, along with food technology companies based in Chicago and Silicon Valley. My responsibilities have included leading cross-functional teams, managing budgets of over $13 million, and overseeing large/high-profile account bases. I have taken on small business ventures, marketing, social media, crm set-up and building client bases. I love to be personable and work with businesses small to start-up to large. What sets me apart from others is my engaging personality, confident communication, and ability to make things happen. I love learning new directions and gaining perspective on all levels from customer to channels to products to defining marketing. Whether it be through my personal motivation or establishing trust with clients, I generate results because I know how to work effectively from all types of backgrounds and situations. I am certain my knowledge, skill sets, and dedication to company goals will transfer effectively in each new environment. In my past, I offered strong skills in the following areas: 1 Achieving double-digit sales increases, exceptionally high client satisfaction, and market share gains on a consistent basis. 2 Establishing and maintaining market prominence for hospitality properties, including 5 Star Diamond Resorts, 2 restaurant technology delivery solutions and all inside sales product sales;. 3 Building and maintaining exceptional levels of mutual respect/trust with employees and clients. 4 Fostering lucrative partnerships ‘My destination is no longer a place, but a new way of seeing.’ - Marcel Proust.

    $40.00 /hr
    0 hours
  9. Tom Foulkrod

    Tom Foulkrod

    Business Solutions Consultant

    United States - Last active: 06/28/2014

    Highly accomplished business management professional with extensive experience leading sales/consultants/Subject Matter Experts (SME) teams across multiple industries to execute throughout the entire selling and project/implementation life cycle. Adept at directing and managing all aspects of new projects. Results-oriented team leader and excellent communicator. Proficient at designing time-saving methodologies and solutions to decrease inefficiency.

    $72.22 /hr
    0 hours