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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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On average, 153 CRM projects are completed every quarter on Upwork.


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Time needed to complete a CRM project on Upwork.

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CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Glen Andrew

Glen Andrew Agency Contractor

Post-production Video Editor | Expert Camtasia Screencaster

Philippines - Tests: 4

I'm the lead video editor in my own multimedia design company called SaaSy Multimedia Productions; where I specialize in company branded video series, screencasts, explainer videos, mobile app and game trailers, whiteboard animation, corporate videos, tutorial videos and e-learning modules. If you need assistance in the post-production stages of your multimedia content, I'm the guy for the job. We provide high-quality, HD BluRay resolution (1080p / 720p) videos packages including voiceovers, intro/outro logo animation, royalty-free background music, Powerpoint / Prezi presentation designs, storyboard, sound / video editing, pre- and post-production work. We also provide graphic designs for print media and corporate branding, and a professional writer on-board our multimedia design team. Please check out our portfolio channels at these links: YouTube: Vimeo:

Associated with: SaaSy Multimedia Productions

$15.00 /hr
1,562 hours

Sarah Collins

Sarah Collins

Virtual Assistant and Personal Networking Specialist

United States - Tests: 3

I would love to help grow your business! I have many years of administrative experience. I have worked for high producers and non-profits. No task is too small. Let me handle it for you! My experience includes work in real estate, medical research, finance, and the non-profit sector. I am proficient in Chrome, Google docs, Skype, MS Word and MS Excel and many others. Internet applications include Facebook, Pinterest, Twitter, Trip Advisor, Yelp, Amazon, and other social media and online businesses. I have also worked in radio (I would love to try voice over work) and have an excellent command of the English language. My most recent projects include: management of a set of Bylaws for a Non-Profit Charity, and editing a website using Wordpress. Contact me for an interview today!

100% Job Success
$13.76 /hr
109 hours

Rotteleur C.

Rotteleur C.

Expert French Assistant

Mauritius - Tests: 8

Thank you for visiting my profile. Today i can proudly say that i'm an expert in Live Chat and Ticket Management, Email and Phone Support for Customer Service. I have had the chance to have various clients via oDesk working for them as virtual assistant, translator, proof reader, phone support, BPO, back office , voice-over tutor etc...(english-french)

100% Job Success
$13.33 /hr
1,122 hours

Marie kris joy L.

Marie kris joy L.

Voice over and sales

Philippines - Tests: 9 - Portfolio: 2

I have over 5 years experience as a Customer-Service Representative and Telemarketer. Below are the list of companies and job titles I have worked with. Customer-Service Representative (Comcast) Take in chats and set up customer order - new, upgrade or downgrade. Use a custom CRM to help customers and pacify them. Lead Generation Specialist (Certified Capital Funding) Call residential customers who may be interested in refinancing mortgage. Real Estate Appointment Setter (Re/Max) Call FSBO, Expired, Cancelled listing to get them working with Re/Max. Wedding Ceremony Researcher data entry (Individual Client) Look for wedding venues for a specific area. B2B Telemarketer (Inexpress UK) Call local business who may be shipping internationally and set an appointment with a colleague for rates discussion.  Worked as a Trainer/Team Lead under Comcast - Coaching, Quality administrator, Monitor calls/chat, Daily, weekly and monthly reporting  Familiar with Google docs  Email application such as Thunderbird, Outlook and Lotus  Used different call dialers and CRM such as Sales-force, Vicidial, Skype, Time doctor, 3CXPhone, Dropbox and Zoiper, Slack, hangout. I am a Bachelor of Science in Nursing degree holder with 80% rating in the Nursing Licensure Exam last 2010.

Groups: Pro Customer Service

$11.11 /hr
131 hours

Parakrama aryasinghe

Parakrama aryasinghe

project management consultant , Virtual Assistant

South Africa - Tests: 4 - Portfolio: 2

Over the past 25 years, I have been engaged in various projects, mainly in IT sector in Africa, Disaster management and relief services in Sri Lanka, infrastructure development projects in the Middle East and on various other missions in Europe and Russia. Currently I am working as an independent consultant on three projects; for an IT services provider (Besstel) in South Africa providing hosting/domain services and ecommerce/CRM/HRM tools. secondly, for Mzansi 4 Africa , organizing a series of Expos around the African continent, promoting the concept , "One Africa-One Nation" as their 2015/2016 theme. I am also a delegate of the IFRC (International Federation of Red Cross and Red Crescent), certified to manage projects specially in Infrastructure development/Emergency Response/water and sanitation and training volunteers. With wide exposure in different continents on various projects, I strongly believe that my experience will be useful to anyone who hires me for their projects. Being capable of managing any project with accuracy and attention to detail, my endeavour in looking for challenging jobs that need to be accomplished with great success brought me to the Upwork Platform. I am the founder of the EEI ( Entrepreneur Empowerment Initiative) in South Africa, which aims at Empowering SMEs and young entrepreneurs by providing them with subsidized online tools (Websites/ecommerce sites/CRM/HRM/CMS-VLE). No project is too small or too big, and as Nelson Mandela said, "Everything seems impossible until it is done and accomplished". It will only be a pleasure to discuss your project and find the right solutions at the right cost and I am looking forward to hear from you for yet another successful project. Thank you for your valuable time spent on my profile and I wish you all the success.

90% Job Success
$3.00 /hr
210 hours

Monica Spaulding

Monica Spaulding

Social Media Marketing / IT Support/ IT Assurance and Security

United States - Tests: 4 - Portfolio: 6

I am an IT Support Specialist with a certificate in IT Security and Assurance. I am skilled in end user PC and MAC support. In addition to my Master of IT, I have over 10 years’ experience in IT. I am proficient with multiple platforms and software/applications they support. Mac OS X 10.4-10.7; iOS – iPhones; iPads; Windows XP; Windows Vista; Windows 7,8. I have recently delved into the area of Social Media Marketing and Optimization. I currently work with small businesses that want a Social Media and Web presence.

$11.11 /hr
12 hours

Arissa ina C.

Arissa ina C.

Expert Technical/Customer Chat and Email Support

Philippines - Tests: 8 - Portfolio: 1

I've been working as a technical support representative in one of the biggest BPO here in the Philippines for more than 5 years now. I specialize on Internet and Cable TV support. I also have background on handling customer service support and is more than familiar about handling customers' concern and of course, SALES. I am also familiar with MS Windows and MAC OS support. I am taking up Electronics Engineering and I am familiar with subjects related to network structure and electronics too. I am also proficient on speaking and writing in English. I also worked as a part-time English tutor to Korean and Japanese students for more than 6 months. I am a very versatile person and easy to work with. I have no issues getting along with people and handling stress. I am trainable and I am willing to learn new things.

$5.56 /hr
5,672 hours

Jessica Tapia

Jessica Tapia

Graphic Designer & Media Strategist (digital, print, email, social)

United States

Hello, I am a college graduate looking to find my own work schedule. Through my experience at university I learned digital, email, and social media marketing. I was able to gain graphic design, web design, and print skills. I like organizing my projects and time efficiently and responding to emails and clients with urgency. I like doing reviews on music, food, tv-shows, and movies. I can keep up with blog entries. I'm experienced with video and audio editing and Adobe's creative suit.

$20.00 /hr
0 hours

Earl F.

Earl F.

Marketing Specialist

Canada - Tests: 2 - Portfolio: 1

I am a master of creating effective and entertaining presentations. You'll never get Death by powerpoint from me. Engage me if you're interested in having an excellent powerpoint or keynote presentation created to really wow your audience. I'm also a specialist in creating sales funnels. If your business is looking to find other ways to earn income from the same amount of work you're already doing, give me a shout. -=- Earl Flormata is a marketing swiss army knife. Capable of everything from managerial status to running the entire marketing gauntlet himself, Earl can move mountains in any marketing role. Everything from content marketing, authority site building, presentation design and creation, script writing, video creation, marketing and process automation, voiceover work or pitching from a stage to deliver your message - he’s a one man Marketing army. With more than 15 years of sales, marketing and technical experience to bring to the table, the ROI Earl brings is multifaceted. While freelancing, Earl oversees the corporate marketing direction and strategy for multiple companies, including sales, support, consulting, marketing, as well as JV alliances and channel sales. He focuses on strategy, leadership, innovation, creativity, technology and customers. Earl has sold over 50MM worth of products both online and off. Everything ranging from physical to digital and from many arenas such as Finance and Software. A programmer since the age of 5, he’s always had an interest in technology and has done high end support contract work for such agencies as NASA and the Pentagon. An educator and public speaker, Earl is a strong evangelist for anything that manages to hold and capture his attention.

$33.33 /hr
0 hours

Peter K.

Peter K.

Virtual/Personal Assistant

Kenya - Tests: 7 - Portfolio: 5

Loyalty is a two-way street, If I'm asking for it from you, then you're getting it from me. With my experience I have learned to work with various tools,software and environment that guarantee me to help you effectively and efficiently. My credentials speak of whom I have worked for, My profile portrays my success and My application is a step towards the success of your project. I am the guy you are looking for.

100% Job Success
$5.00 /hr
24 hours