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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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On average, 153 CRM projects are completed every quarter on Upwork.


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Time needed to complete a CRM project on Upwork.

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CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Glen Andrew

Glen Andrew Agency Contractor

Post-production Video Editor | Expert Camtasia Screencaster

Philippines - Tests: 4

I'm the lead video editor in my own multimedia design company called SaaSy Multimedia Productions; where I specialize in company branded video series, screencasts, explainer videos, mobile app and game trailers, whiteboard animation, corporate videos, tutorial videos and e-learning modules. If you need assistance in the post-production stages of your multimedia content, I'm the guy for the job. We provide high-quality, HD BluRay resolution (1080p / 720p) videos packages including voiceovers, intro/outro logo animation, royalty-free background music, Powerpoint / Prezi presentation designs, storyboard, sound / video editing, pre- and post-production work. We also provide graphic designs for print media and corporate branding, and a professional writer on-board our multimedia design team. Please check out our portfolio channels at these links: YouTube: Vimeo:

Associated with: SaaSy Multimedia Productions

$15.00 /hr
1,562 hours

Rotteleur C.

Rotteleur C.

Expert French Assistant

Mauritius - Tests: 8

Thank you for visiting my profile. Today i can proudly say that i'm an expert in Live Chat and Ticket Management, Email and Phone Support for Customer Service. I have had the chance to have various clients via oDesk working for them as virtual assistant, translator, proof reader, phone support, BPO, back office , voice-over tutor etc...(english-french)

100% Job Success
$13.33 /hr
1,122 hours

Arissa ina C.

Arissa ina C.

Expert Technical/Customer Chat and Email Support

Philippines - Tests: 8 - Portfolio: 1

I've been working as a technical support representative in one of the biggest BPO here in the Philippines for more than 5 years now. I specialize on Internet and Cable TV support. I also have background on handling customer service support and is more than familiar about handling customers' concern and of course, SALES. I am also familiar with MS Windows and MAC OS support. I am taking up Electronics Engineering and I am familiar with subjects related to network structure and electronics too. I am also proficient on speaking and writing in English. I also worked as a part-time English tutor to Korean and Japanese students for more than 6 months. I am a very versatile person and easy to work with. I have no issues getting along with people and handling stress. I am trainable and I am willing to learn new things.

$5.56 /hr
5,666 hours

Rabail Malik

Rabail Malik

Expert CSR and Administrative Assistant

Pakistan - Tests: 2 - Portfolio: 21

I am an expert CSR and administrative support provider. If you want your work to be done with 100% accuracy, in budget and within specified deadline then I am the right choice for it! I have more than 01 year of Virtual Assistance and Admin Support experience for local and top companies, individuals and clients in the U.S.A, Canada, Australia, UK and overseas. Areas of expertise include Admin Service, Content Moderation, Customer Service via email and live chat and all types of Data Entry. I am enthusiastic, detail oriented, fast learner and experienced administrative assistant, that is why you would not find any mistake in your assigned work. You can hire me as a trial for a day and I assure you that I would never let you down and will help you stay on the top of your obligations. One of my Clients review: "Very Professional and master in achieving deadlines without error/mistakes. Love to works with her again." Service Description: *Customer Service: I provide customer service via email, helpdesk as well as live chat using different softwares like Zendesk, Ms Outlook, website admin panel. *Project Management: I am expert in project management; training agents and make them able to meet clients' requirement. *Microsoft Word, Microsoft Excel: I have complete command on Ms Excel and Ms Word that is why can help you in all tasks regarding Ms Excel and Ms Word, for example documentation, reports making etc. *Social Media Management, Social Media Marketing: I do social media management and marketing to direct traffic to your social media pages and accounts and attract viewers by my posts and blogs. Also getting facebook likes and twitter followers. *Content Moderation: I am expert content moderator. *Data Entry: I am expert in all type of data entry either online or offline. *Data Conversion: I convert documents from PDF to Ms Word, Ms Excel and Ms Excel. Ms Word to PDF also to jpg, png etc. *Typing: My typing speed is 45+ WPM that is why can be the best typist for you. *Virtual Assistant: I have experience of 1 year in this field. I am a multitasker and fast learner that's why can assist you in several tasks and can prove myself the best all in one package and the best virtual assistant. *Web Researcher, Market Researcher: I am an expert web researcher and market researcher and can help you in your business growth by providing my services. * I also offer following services with a confidence of 100% accuracy: Website Administration, Website Management, Database Administration, E commerce website handling, Proposal writing, Data Cleansing, Data Scrapping and Data Mining. I am a freelancer who is confident of doing every type of admin support task from basic data entry to email handling at any time of the day and any day of a week. I offer PUNCTUALITY, ACCURACY and HONESTY in all types of projects. I am a full time freelancer so I am reachable all day. You are always welcome if you need a cost effective, accurate and prompt assistance provider.

79% Job Success
$5.00 /hr
1,263 hours

Keren happuch R.

Keren happuch R. Agency Contractor

Web Dev & Design, Branding Strategy, Video Production, SEO, SMM, Podio

Philippines - Tests: 9 - Portfolio: 12

Adobe Illustrator, Fireworks Adobe Premiere Adobe DreamWeaver Adobe Photoshop WordPress, Joomla, Drupal HTML, PHP, CSS SERP Analytics SEO, SMM You have a brilliant idea and you want to take that idea to the World Wide Web for everyone to see - but don't have any idea where to start, or don't have the time to work on this task yourself (that's understandable - you're better off focusing on the core factors of that brilliant idea of yours than doing a task that you can give out to someone you can rely on). You got a web developer. (And I don't mean just installing WordPress - I mean DreamWeaver CS6, FTP, Hosting, DNS...) So you got all that set-up, but need to customize (of course) logos, icons and any other visual designs on your brand-new website - You got a graphic designer. And I'm talking about Adobe Photoshop CS 6, plus efficient turnaround time through a vast collection of designs from years of learning experience and helpful resources. Then... You have a website that needs content, not just some words jammed together for the sake of 'content' or some Lorem Ipsum. It needs content that will relate to what you want your prospect clients to like. Something that will make them click "read more" or scroll down looking for more. You got who you're looking for. Now your brilliant idea made it through the world wide web - but it doesn't end there. You gotta do something to get it noticed. Six months ago, there were 634 million websites already (and this data came from a trusted website). This is something that should have been considered from the beginning of that brilliant idea of yours. When we aim for something, we have to do the best possible analysis first. Calculate the pros and cons, then decide if it is worth the risk. It's simple. Effective Efficiency. Here are some tidbits from the past: Worked with Search Engine Optimization company with great, goal-focused services and good client relations with clients ranging from art websites, news and current events, and many other services. My focus on time, priorities and deadlines are molded by the tough BPO industry for almost 3 years and accustomed to handling several departments in one; Billing, Pre-sales, Sales, Troubleshooting and full-support scope of a US leading networking products and Internet Service Providers.

Groups: Bluehost Developers and Designers, LoginRadius

Associated with: One Excelsia Agency

53% Job Success
$8.89 /hr
1,296 hours