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BPO Call Center Job Cost Overview

Typical total cost of Upwork BPO Call Center projects based on completed and fixed-price jobs.

Upwork BPO Call Center Jobs Completed Quarterly

On average, 10 BPO Call Center projects are completed every quarter on Upwork.


Time to Complete Upwork BPO Call Center Jobs

Time needed to complete a BPO Call Center project on Upwork.

Average BPO Call Center Freelancer Feedback Score

BPO Call Center Upwork freelancers typically receive a client rating of 4.40.

Last updated: October 1, 2015

Popular BPO Call Center Searches

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Froi D.

Froi D.

oDesk Corporation

Philippines - Tests: 4

I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

$10.00 /hr
14,898 hours

April Descaya

April Descaya

Customer Sevice Representative/Tech Support/Data Entry/Telemarketer

Philippines - Tests: 10

Being a Customer Service Representative/Technical Support, I have learned to pacify customers' frustrations, analyze their problems, and learn to walk them through the troubleshooting process towards accurate resolution or information. Also, working in a callcenter industry helped me develop an ability to handle stress, do multitasking, and to work it at best even under great pressure. I believe that I have it in me to be a good, if not better employee.

83% Job Success
$4.00 /hr
1,055 hours

Abdullah A.

Abdullah A.

Marketing Specialist,Web Developer, Call Center Agent

Bangladesh - Tests: 10 - Portfolio: 2

I am Experienced in Lead Generation Web Development Outbound calls with my new call center Looking for Long term partnership with you Expert in Telemarketing Web Design Web Development Photoshop Outbound calls Appointment setting Call Center Advertising Admin Support Working in Web Development & Marketing Projects Become My Passion. Thanks

77% Job Success
$5.00 /hr
26 hours

Marx Melencio

Marx Melencio

Multi-Lingual Call Center and Multimedia Marketing Consultant

Philippines - Tests: 1

I'm Marx Melencio, founder and marketing communications strategist of our 9-year old global ICT consulting company, Grayscale Business Consultancy & Marketing Services. We are a certified Microsoft Partner and have two Manila-based head offices and nine provincial city offices here in the Philippines. We operate a multi-lingual call center with professional teams of sales representatives, customer support agents and remote PC technician specialists. We support English, Japanese, German, French, Spanish, Arabic, Russian, Malay and Chinese. We also operate multimedia marketing consultancy departments with teams of professional writers for onsite and offsite content, software programmers, Web developers, graphics designers and PPC / SEO / SEM / social media marketing specialists. Our multimedia marketing departments support English and Japanese. Here are some of our notable achievements: *** In 2007 -- We helped the carrier product of our Canada-based corporate client to be globally recognized as the WORLD'S BEST SELLING MICROSOFT WINDOWS OPTIMIZATION SOFTWARE of the YEAR; *** In 2008 -- I was recognized by our national government and our country's presidential consultant on business as the MOST INSPIRING ENTREPRENEUR of the PHILIPPINES; and *** In 2010 -- We helped the website of our Malta-based corporate client to be globally recognized as ONE of the TOP 20 TECHNOLOGY WEBSITES of the YEAR. Contact us now for your projects...

95% Job Success
$85.56 /hr
483 hours

Averyll O.

Averyll O.

Virtual Assistant and Content Creator

Philippines - Tests: 7 - Portfolio: 3

Over the past few years, I have encountered and handle great customers, and employers. Different, but all have one goal. For me, to give them great service and great work that will exceed their expectations. My great focus now is working on designs, chat support, techincal and sales. I am also interested in being a virtual asisstant and anything you want me to work with. My main purpose for you is to give you a work well done, for me to learn and gain experiences and from both of us to earn a lot from it.

97% Job Success
$5.00 /hr
593 hours

Anna Mae Galino

Anna Mae Galino

IT Professional, Translator, Graphics Designer, Customer Service Rep.

Philippines - Tests: 10 - Portfolio: 7

-2 Years of experience with high profile technology companies including SPi Global, Inc. -Competent at managing responsibilities in a high-volume atmosphere -Skilled at interacting with customers of all socioeconomic backgrounds -Hard worker, quick learner, and ability to assume responsibility -Ability to work in a fast-paced, intense environment smoothly -Talented in problem solving and office system design -Meticulous worker; attentive to quality and detail -Committed to providing total quality work -Strong skills in organizing workflow, ideas, materials, people -Proficient in the use of computers

72% Job Success
$11.11 /hr
1,048 hours

Portia Silva

Portia Silva

Data Entry, Admin, Web design, Technical and Customer Service Support

Philippines - Tests: 3

I have worked with Convergys Major Telco Accounts, Convergys SEA Technical Accounts and EXL as Level 4 Insurance Analyst for auto and property with a total work experience of more than 9 years. Currently with Microsoft Licensing certification. Handled New Hire Agents Training, Escalations,Back Office Tasks- Business Reports and Invoice Analysis, Data Entry. Call Monitoring experience and I have Excellent Business Support and Customer Service skill.

$4.44 /hr
1 hours

Germe noah D.

Germe noah D.

Sales/Data Entry Specialist/Transcriptionist/Web Researcher

Philippines - Tests: 5 - Portfolio: 2

Transcription I have a great experience in transcription from interviews, movies, lectures, webinars down to podcasts. I can work around 1-2 hours of video or audio per day. I can transcribe around 10-15 minutes of audio per hour provided that the audio is clear with an American or British accent. I research difficult terminologies to keep accuracy at 99% or higher. Sales I am an excellent Sales Agent who has been in the top list and awarded few times with my dedication and hard work. I have successfully balanced Customer Satisfaction versus Sales and Conversion and is consistent with it. I worked as a Live Chat Product Specialist and Sales Agent of a company for around 2 years. Data Entry I am an experienced data entry specialist who is keen to details, format, and accuracy to whatever little thing I need to work with. I am working with data entry my entire life once in a while. I am a speed typist (up to 90 wpm) with great skills in Office applications such as Word, Excel, Powerpoint and Publisher. Web Researcher During those times when I am an SME(Subject Matter Expert), I was given an additional task to research competitors to be able to make comprehensive comparisons and keep the company I'm working with on top. I was successful in gathering information about their plans and services and its benefits and pricing to make sure that our plans and offers are both competitive and feasible. I am always willing to learn new things and a challenge lover. I love to go above and beyond my limitations and client's expectations in work.

$4.00 /hr
118 hours

Christine Gubac

Christine Gubac

Secretary, Writing, B2B, Internet Marketing,

United Arab Emirates - Tests: 5

I have worked in such a high competitive BPO companies in my country and even I work locally before I assure you that we have a very competitive and excellent training's for business as well as offices. I've been a Call center agent, technical support and an Inside sales executive for almost 5 years. Now I'm working as a Secretary to the Executive Director of the biggest Mall and supermarkets in the Middle East. With all of that, I still want to explore opportunities online.

$5.00 /hr
0 hours

Amel kareen F.

Amel kareen F.

Customer Service Rep

Philippines - Tests: 7

Over the last 4 years of working as a Customer Service Representative, I have developed my patience, attentiveness and clear communication skills towards my customers. However, I am still very willing to learn new skills and develop more what I have now. With my experience, I am confident that I can be effective in any customer service related job that I will be working in the future.

$5.00 /hr
5 hours