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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 14 Call Center Management projects are completed every quarter on Upwork.


Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.50.

Last updated: October 1, 2015

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Froi D.

Froi D.

oDesk Corporation

Philippines - Tests: 4

I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

$10.00 /hr
14,858 hours

Joselito Catahan

Joselito Catahan Agency Contractor

Professional photographer, photoshop editor, BPO

Philippines - Tests: 9 - Portfolio: 25

I have worked since 2003 in the BPO industry handling Customer Service, Technical Support, Retention, and Recruiting accounts. I have been in charge of managing 100 CSRs taking in calls for a VOIP account. I managed clients for a recruiting account and helped grow the account from 20 to 35 recruiters. I have excellent customer service skills and put top priority in resolving the issue and providing options to customers. I use data to help in analyzing and improving the team's performance as well as coming up with action plans to deliver better results. I also have worked as a freelance photographer, from product shoots, to food, home interior, and weddings. I have personally processed the images from my photo shoots via Ligthroom and Photoshop.

Associated with: Client Services Solutions

100% Job Success
$22.22 /hr
45 hours

Boyke K.

Boyke K.

Service, Communication, Sales Behavior Consultant and Analyst

Indonesia - Tests: 5 - Portfolio: 1

Social Entrepreneur, Emotional Healer, Service Excellence Trainer, Life Coach, Graphologist, Military Historian. Having 17 years of experience in the field of Service Industry, Training, Consulting Firm and Social Entrepreneur. By combining my Educational Background, Skill and my Certifications Expertise. I am positively sure and pretty much confidence that will be beneficial for those who need me. My work experience ranging from pay TV company for 8 years (Trainer for the direct sales, telemarketers, sales promotion girls, sales promotion boys), Property Mecca (Sales and marketing), NGOs (Senior Training Specialist) ,Vendor Training (Trainer), Management Consultant, all together total approximately for 17 years For sharpening my expertise I often attend several and various certifications training such as NLP practitioner, Diploma Certified Graphology, Certified Hypnotherapist, Certified Hypnosis, Certified DISC, Certified EFT, Spiritual Quantum Touch, Life Coach certification, Registered Fundraiser Program, Workshops, Seminars, Vocational education and Professional course such as Operation orientation (Impac University Florida), ESQ, Train for the Trainer, Leadership Assessment using MBTI, Marketing Management, Social Entrepreneur (Social Entrepreneur Academy Dompet Dhuafa) which will be beneficial for my future career.

$80.00 /hr
0 hours

Anatoly Puno

Anatoly Puno Agency Contractor

IT and Ops, Sourcing, Analytics, Consulting & Investing Professional

Philippines - Tests: 3 - Portfolio: 7

Anatoly Puno serves as the Chief Operating Officer of Puno Business Solutions. His team is currently engaged with some project works for a multinational investment management corporation based in New York City. He is involve in general market research (company profiles and competitor benchmarking), telecom invoice auditing & spend and analysis for the firm. Prior to this, he served as a financial analyst and IT manager for a New York based investment advisory company as well. He main responsibilities were in the areas of fund administration & accounting, IT and Ops, market research, p&l reporting, daily fund NAV (Net Asset Value) reporting and trade reconciliations with the firm’s prime broker and fund administrator. He was also tasked to do deep dive company data analytics, data modeling and other general related investment functions. Mr. Puno has over 17 years of hands-on and leadership experience across a range of shared services functions across the supply chain such as IT & Operations, Procurement, Planning & Logistics functions, Production Planning, Purchasing Administration, Inventory Control & Management, Customer Service, Forecasting, Capacity Planning, Supply Chain Planning, Warehouse Management, Transportation and Distribution across diversified industries. Most recently, he was also a Team Leader for a US based fortune 500 company, managing a group of 25 analysts responsible for the company’s entire supply chain and IT and Operations functions. Mr. Puno received both his Master in Business Management and a Bachelor of Arts degrees from the University of the Philippines. He is fluent in English, Tagalog and Pampango (local Filipino dialect).

Associated with: Anatoly Puno, Anatoly Puno, Anatoly Puno

$16.67 /hr
0 hours

Chedi Rachdi

Chedi Rachdi Agency Contractor

QA Engineer & International Sales and Marketing Manager

Ukraine - Tests: 1 - Portfolio: 2

QA Engineer: 5 years of solid experience testing web based software applications Proficient in software development life cycle including test strategy preparation, test plan development, test case creation, test execution and bug tracking. Tested web applications in Waterfall and Agile development processes. Analyzed business requirements, software requirement specifications to create test plan and test case for manual and automated testing. Experienced in different types of testing, for example black box testing, white box testing, functional, GUI testing, system, regression, integration, UAT and performance testing. Understanding of Quality Assurance Life Cycle and Software Development Life Cycle Areas of Expertise: test development, scheduling and execution, test automation, test project management, Agile, SCRUM, SDLC (Software Development Life Cycle). Created detailed QA documentation including QA reports, actively participated in SQA and project status meetings. Developed and maintained automated test scripts Lead testing effort with business analysts, customers, engineering and offshore QA Testers. Enjoy learning new tools and technologies TECHNICAL SKILLS: Operating Systems : Windows, Linux Bug Tracking Tools : Jira, Bugzilla Databases : Oracle, SQL Server, MySQL Network Protocols : TCP/IP, HTTP, HTTPS, VPN, FTP, LDAP Browsers: Internet Explorer, Firefox, Chrome, Safari International Sales and Marketing: Wide experience in call center supervision of major financial institutions, Technically smart with strong experience in telephony system technology. Possess excellent coaching, motivational and leadership skills. Extensive interviewing and hiring experience and maintained a consultative coaching style. Set up performance goals to meet sales target, efficiency levels and quality assurance standards. Foreman: Civil foremen manage large public construction projects like communication towers. They are team leaders, supervising crews of workers to ensure that projects proceed smoothly. A civil foreman contributes the knowledge gained from education and work site experience to see to it that the crew is working safely and efficiently to complete projects on time.

Associated with: Engineering Area, Chris Organization

$25.00 /hr
11 hours

Mydith B.

Mydith B.

IT Supervisor with more than 10 years of BPO experience

Philippines - Tests: 17 - Portfolio: 34

Jobs/projects that I'm excellent at: - web design (Dreamweaver, HTML, CSS) - graphics artist (Photoshop CS3) - email marketing expert (ConstantContact and MailChimp) - technical support (non-voice) - customer support (non-voice) - team leader - writer Technology that I am highly proficient in: - MS Office (including Excel w/ VB Programming) - Google Apps - Adobe Photoshop CS3 - Adobe Flash Professional - Adobe Dreamweaver - LDAP using Apache - CSS and HTML - Windows Server 2003/2008 - PBX VOIP - Sabre Red Workspace - EAN Chameleon - Wordpress and Blogger - ConstantContact and MailChimp I am a graphic artist and web designer that is very keen to detail. I keep it a point to maintain an excellent work ethic when dealing with my employers and clients regardless of the setting, may it be within or outside oDesk. I always set expectations on what I can and cannot do within the timeframe provided by the client. When I know that I do not have the knowledge required to meet if not exceed the expectations of the client, I will not accept the contract. I am proficient in SEO which is very critical in web marketing. I have a strong stand against plagiarism which is why I always write original factual or fictional articles. I strongly believe that my English skills, both verbal and written are excellent. I have a year of experience working as a radio announcer and disc jockey for a local station and also did a few hosting gigs for weddings, concerts and other events. My knowledge in graphics design started 10 years ago with Adobe Photoshop. I have designed logos, banners and wedding invitations for various clients over the years. I have the same number of years of experience with web design, starting from just using notepad down to using Dreamweaver CS5. I usually incorporate java along with some php and css to exceed the expectations of the clients. My experience with technical support includes more than 4 years as a software/hardware support (phone and email) level 3 for a well known computer manufacturer. I am a Dell Certified System Expert for more than 5 years. I have more than 4 years of experience as a systems and network administrator for one of the most well known online travel agency in the US. I can also manage a team regardless of the setting. I have more than 3 years of experience in managing a team of technical support agents for Dell and running the IT department of a BPO for more than 5 years.

95% Job Success
$13.00 /hr
4,650 hours

Mik C.

Mik C.

Project Manager | Technical Recruiter

Philippines - Tests: 2 - Portfolio: 14

Seasoned Online Contractor / Project Manager Veteran / PLUS a Perfect Match for Clients with Bleeding Edge Ideas. My clients and associates view me as a consummate professional in Project Management, Business Strategy Implementation aligned with Marketing, Sales, Customer Support and Administration. As a seasoned freelancer, I live with a mind set and reality that I have the capacity to provide the same quality of results as to somebody onshore working side by side on your project. In most cases, even better and minus the employee benefits coverage and drama. It just so happens that I live in a country where cost of living is more affordable than it is to yours. Keeping on top of projects and making sure all parts get to the finish line at the same time is one thing I do best. The ability to juggle projects and never missing a deadline didn’t just develop through my professional experience. It was adapt or die trying. I’ve learned to budget my time and my assets, and most importantly, I’ve learned to be flexible and to get things done If my mindset resonates with yours and my competency meets your requirements -- Reach out and let's explore the options how best I can contribute more to your success!

86% Job Success
$33.33 /hr
1,626 hours

Sarah A.

Sarah A.

I can help you with finances, voice acting, photography, and CS.

United States - Tests: 6 - Portfolio: 2

Twelve years within a Customer Service Center. Six years experience in Work Force Management. Eight years of experience in leadership roles (Team lead, Operations Manager, Department Manager). I am able to type 50+ wpm and I am efficient in the majority of the MS Office products (Excel, Word, PowerPoint, etc.). Perfect for any data entry, office work or word processing you may need done. I am also able to work within in Outlook and manage calendars. I have experience in recording for Interactive Voice Response (IVR) system from my previous and current employer. I am able to record voices for e-learning courses.

100% Job Success
$17.78 /hr
216 hours

Tasha Lindsey

Tasha Lindsey

Experienced Human Resources, Payroll, Customer Service Project Manager

United States - Tests: 2

Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

$17.00 /hr
6 hours