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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 13 Call Center Management projects are completed every quarter on Upwork.

13

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.51.

4.51
Last updated: September 1, 2015

Popular Call Center Management Searches

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  1. Froi D.

    Froi D.

    oDesk Corporation

    Philippines - Tests: 4

    I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

    $10.00 /hr
    14,506 hours
    5.00
  2. Tasha Lindsey

    Tasha Lindsey

    Experienced Human Resources, Payroll, Customer Service Project Manager

    United States - Tests: 2

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

    $17.00 /hr
    6 hours
    5.00
  3. Mydith B.

    Mydith B.

    IT Supervisor with more than 10 years of BPO experience

    Philippines - Tests: 17 - Portfolio: 34

    Jobs/projects that I'm excellent at: - web design (Dreamweaver, HTML, CSS) - graphics artist (Photoshop CS3) - email marketing expert (ConstantContact and MailChimp) - technical support (non-voice) - customer support (non-voice) - team leader - writer Technology that I am highly proficient in: - MS Office (including Excel w/ VB Programming) - Google Apps - Adobe Photoshop CS3 - Adobe Flash Professional - Adobe Dreamweaver - LDAP using Apache - CSS and HTML - Windows Server 2003/2008 - PBX VOIP - Sabre Red Workspace - EAN Chameleon - Wordpress and Blogger - ConstantContact and MailChimp I am a graphic artist and web designer that is very keen to detail. I keep it a point to maintain an excellent work ethic when dealing with my employers and clients regardless of the setting, may it be within or outside oDesk. I always set expectations on what I can and cannot do within the timeframe provided by the client. When I know that I do not have the knowledge required to meet if not exceed the expectations of the client, I will not accept the contract. I am proficient in SEO which is very critical in web marketing. I have a strong stand against plagiarism which is why I always write original factual or fictional articles. I strongly believe that my English skills, both verbal and written are excellent. I have a year of experience working as a radio announcer and disc jockey for a local station and also did a few hosting gigs for weddings, concerts and other events. My knowledge in graphics design started 10 years ago with Adobe Photoshop. I have designed logos, banners and wedding invitations for various clients over the years. I have the same number of years of experience with web design, starting from just using notepad down to using Dreamweaver CS5. I usually incorporate java along with some php and css to exceed the expectations of the clients. My experience with technical support includes more than 4 years as a software/hardware support (phone and email) level 3 for a well known computer manufacturer. I am a Dell Certified System Expert for more than 5 years. I have more than 4 years of experience as a systems and network administrator for one of the most well known online travel agency in the US. I can also manage a team regardless of the setting. I have more than 3 years of experience in managing a team of technical support agents for Dell and running the IT department of a BPO for more than 5 years.

    $13.00 /hr
    4,413 hours
    4.56
  4. Ghulam Ghous Farid

    Ghulam Ghous Farid

    Administrative/Supply Chain Manag./Procurement, Operation & Contracts

    Pakistan - Tests: 7

    I am an experienced mentor with a passion to excel, over the time I developed the skill set that supports the current market & business needs along with my instinctive flair of Management & Administration. The following traits underline my characteristics: • Working on SAP Sales and Distribution and Reporting Modules of SAP R/3. • Assisting Accounts Payable • Assisting Commissions • Entire cycle of a Orders, including acquisition, distribution, internal allocation, delivery, and final disposal of resources • Review each Sales Order for special instructions. (E.g. special pricing, special shipping, bid pricing, Rebates etc.) • Timely communication with appropriate parties to resolve discrepancies or issues • Implement procedures to ensure that requisitions for supplies/material/services are properly prepared and reviewed to be issued, replenished, allocated, etc. • Follow standard operational procedures as outlined in the Strategic Plan related to payables, organizational initiatives, inventory control, reporting etc • Analyze the business needs and suggest new changes in SAP Sales and Distribution Module that varies from each customer in order to stay in line with the SLA’s. • Freight and GMD analysis (SAP) • Follow-up/resolve issues regarding activities related to the accounts payable, commissions, purchase, shipping, invoicing and services received/rendered Over the last 8 years, I have provided customer services related to SW and HW solutions within US , provided 24/7 support via email, phone, video presentation, provided SW & HW Quotations, Solutions, Shipment Booking & Ontime record deliveres (meeting SLA's). My core competency lies in complete customer satisfaction, customer support, timely project completion and accurate request completion of the project.

    $5.00 /hr
    11 hours
    4.24
  5. Mik C.

    Mik C.

    Project Manager | Technical Recruiter

    Philippines - Tests: 2 - Portfolio: 14

    Seasoned Online Contractor / Project Manager Veteran / PLUS a Perfect Match for Clients with Bleeding Edge Ideas. My clients and associates view me as a consummate professional in Project Management, Business Strategy Implementation aligned with Marketing, Sales, Customer Support and Administration. As a seasoned freelancer, I live with a mind set and reality that I have the capacity to provide the same quality of results as to somebody onshore working side by side on your project. In most cases, even better and minus the employee benefits coverage and drama. It just so happens that I live in a country where cost of living is more affordable than it is to yours. Keeping on top of projects and making sure all parts get to the finish line at the same time is one thing I do best. The ability to juggle projects and never missing a deadline didn’t just develop through my professional experience. It was adapt or die trying. I’ve learned to budget my time and my assets, and most importantly, I’ve learned to be flexible and to get things done If my mindset resonates with yours and my competency meets your requirements -- Reach out and let's explore the options how best I can contribute more to your success!

    $33.33 /hr
    1,497 hours
    4.58
  6. Joselito Catahan

    Joselito Catahan Agency Contractor

    Professional photographer, photoshop editor, BPO

    Philippines - Tests: 9 - Portfolio: 25

    I have worked since 2003 in the BPO industry handling Customer Service, Technical Support, Retention, and Recruiting accounts. I have been in charge of managing 100 CSRs taking in calls for a VOIP account. I managed clients for a recruiting account and helped grow the account from 20 to 35 recruiters. I have excellent customer service skills and put top priority in resolving the issue and providing options to customers. I use data to help in analyzing and improving the team's performance as well as coming up with action plans to deliver better results. I also have worked as a freelance photographer, from product shoots, to food, home interior, and weddings. I have personally processed the images from my photo shoots via Ligthroom and Photoshop.

    Associated with: Client Services Solutions

    $22.22 /hr
    45 hours
    4.81
  7. Sarah A.

    Sarah A.

    Jack of Many Trades

    United States - Tests: 6 - Portfolio: 2

    Twelve years within a Customer Service Center. Six years experience in Work Force Management. Eight years of experience in leadership roles (Team lead, Operations Manager, Department Manager). I am able to type 50+ wpm and I am efficient in the majority of the MS Office products (Excel, Word, PowerPoint, etc.). Perfect for any data entry, office work or word processing you may need done. I am also able to work within in Outlook and manage calendars. I have experience in recording for Interactive Voice Response (IVR) system from my previous and current employer. I am able to record voices for e-learning courses.

    $17.78 /hr
    216 hours
    5.00
  8. Hans K.

    Hans K.

    Customer Service/Training/Management Professional

    United States - Tests: 17 - Portfolio: 6

    I am seeking a full-time, exclusive contract in a growing company with opportunity for advancement and both professional and personal growth. I prefer to find that "right fit" where I can dedicate myself for the remainder of my working career. I am highly dedicated and loyal. I prefer the stability of a secure company balanced with the challenges of constant evolution towards improved methods and developing technologies to ensure maximum proficiency. I do not care to be stagnant or mundane in my daily activities, but instead to be constantly moving and growing. English is my first language. I am well educated, constantly learning, and have an ever-growing, vast vocabulary. I communicate well both verbally and in writing. I learn quickly and do not require micro-management to be effective and efficient. I constantly strive to improve and perfect my skills and processes in everything that I do. If there is a more efficient or better method to accomplish a task or goal, I will generally find it. I am highly skilled in troubleshooting and problem solving. I am not afraid to undertake a project which I am not proficient in. I am a self-taught nerd capable of researching and learning any process necessary to complete a task. I am fearlessly driven in my pursuit of knowledge and development of trades and skills. For this reason, I am a "Jack of all Trades" capable and compelled to exceed all expectations of my co-workers, contractors and employers.

    $20.00 /hr
    3,586 hours
    4.61
  9. Wiliam C.

    Wiliam C. Agency Contractor

    customer service agent

    Colombia - Tests: 18 - Portfolio: 5

    I am a virtual assistant, agent customer service, I have designed websites of various business and personal projects on wordpress 4.1 platform I participated in applications from the public and private sectors working with businesses with hostgator, currently participate in a call center as a representative customer Service (CRS) and helped the work entrusted to me I use platforms recognized today as Office365, Skype, Lync, hangout, These helps improve telemarketing as enjoyable and successful as well speak, write and read the Spanish language and English, thanks, soy asistente virtual, agente de servicio al cliente en lenguaje español e ingles, diseño paginas web responsives sobre la plataforma wordpress 4.1 apoyo tareas en español, trabajo y tengo mi propia oficina con los programas office 365, skype, lync, google hangout, google voice, zendesk, social media y muchos mas, gracias

    Associated with: miasesorweb.com

    $5.00 /hr
    4 hours
    4.15