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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 18 Call Center Management projects are completed every quarter on Upwork.

18

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.43.

4.43
Last updated: July 1, 2015

Popular Call Center Management Searches

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  1. Froi D.

    Froi D.

    oDesk Corporation

    Philippines - Last active: 1 day ago - Tests: 4

    I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

    $10.00 /hr
    14,153 hours
    5.00
  2. Tasha Lindsey

    Tasha Lindsey

    Experienced Human Resources, Payroll, Customer Service Project Manager

    United States - Last active: 1 month ago - Tests: 2

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

    $17.00 /hr
    6 hours
    5.00
  3. Edmundo B.

    Edmundo B.

    Web Research / Data Entry Professional

    Philippines - Last active: 30 days ago - Tests: 4 - Portfolio: 2

    To obtain a challenging and rewarding position in a growth-oriented company that offers diverse job responsibilities and career advancement in Data Entry and will fully utilize both my knowledge and skills. Satisfies customers needs with good communications skills in both English and Filipino language.

    $3.50 /hr
    2,354 hours
    5.00
  4. Mydith B.

    Mydith B.

    IT Supervisor with more than 10 years of BPO experience

    Philippines - Last active: 1 day ago - Tests: 17 - Portfolio: 34

    Jobs/projects that I'm excellent at: - web design (Dreamweaver, HTML, CSS) - graphics artist (Photoshop CS3) - email marketing expert (ConstantContact and MailChimp) - technical support (non-voice) - customer support (non-voice) - team leader - writer Technology that I am highly proficient in: - MS Office (including Excel w/ VB Programming) - Google Apps - Adobe Photoshop CS3 - Adobe Flash Professional - Adobe Dreamweaver - LDAP using Apache - CSS and HTML - Windows Server 2003/2008 - PBX VOIP - Sabre Red Workspace - EAN Chameleon - Wordpress and Blogger - ConstantContact and MailChimp I am a graphic artist and web designer that is very keen to detail. I keep it a point to maintain an excellent work ethic when dealing with my employers and clients regardless of the setting, may it be within or outside oDesk. I always set expectations on what I can and cannot do within the timeframe provided by the client. When I know that I do not have the knowledge required to meet if not exceed the expectations of the client, I will not accept the contract. I am proficient in SEO which is very critical in web marketing. I have a strong stand against plagiarism which is why I always write original factual or fictional articles. I strongly believe that my English skills, both verbal and written are excellent. I have a year of experience working as a radio announcer and disc jockey for a local station and also did a few hosting gigs for weddings, concerts and other events. My knowledge in graphics design started 10 years ago with Adobe Photoshop. I have designed logos, banners and wedding invitations for various clients over the years. I have the same number of years of experience with web design, starting from just using notepad down to using Dreamweaver CS5. I usually incorporate java along with some php and css to exceed the expectations of the clients. My experience with technical support includes more than 4 years as a software/hardware support (phone and email) level 3 for a well known computer manufacturer. I am a Dell Certified System Expert for more than 5 years. I have more than 4 years of experience as a systems and network administrator for one of the most well known online travel agency in the US. I can also manage a team regardless of the setting. I have more than 3 years of experience in managing a team of technical support agents for Dell and running the IT department of a BPO for more than 5 years.

    $13.00 /hr
    4,177 hours
    4.55
  5. Angel O.

    Angel O.

    Five *Star CSS

    United States - Last active: 3 days ago - Tests: 6

    I am looking to obtain a position that will enable me to use my strong organizational and communication skills. My ethical background gives me the ability to work well with customer and business relations; by phone or in person. I implement integrated strategies to develop and expand new and existing customer sales, relationships and brand evolution. I pride myself in utilizing strong problem solving skills, a service attitude and a determination to deliver the best customer service experience in demand.

    $11.11 /hr
    6,028 hours
    5.00
  6. Mik C.

    Mik C.

    Project Manager | Technical Recruiter

    Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 14

    Seasoned Online Contractor / Project Manager Veteran / PLUS a Perfect Match for Clients with Bleeding Edge Ideas. My clients and associates view me as a consummate professional in Project Management, Business Strategy Implementation aligned with Marketing, Sales, Customer Support and Administration. As a seasoned freelancer, I live with a mind set and reality that I have the capacity to provide the same quality of results as to somebody onshore working side by side on your project. In most cases, even better and minus the employee benefits coverage and drama. It just so happens that I live in a country where cost of living is more affordable than it is to yours. Keeping on top of projects and making sure all parts get to the finish line at the same time is one thing I do best. The ability to juggle projects and never missing a deadline didn’t just develop through my professional experience. It was adapt or die trying. I’ve learned to budget my time and my assets, and most importantly, I’ve learned to be flexible and to get things done If my mindset resonates with yours and my competency meets your requirements -- Reach out and let's explore the options how best I can contribute more to your success!

    $16.67 /hr
    1,451 hours
    4.58
  7. ali husnain tariq

    ali husnain tariq

    BPO in/out bound Expert, Customer Support Expert, TeleSales Expert.

    Pakistan - Last active: 1 day ago - Tests: 13 - Portfolio: 27

    Seeking a challenging and rewarding opportunity in an advanced and competitive environment, in order to equip myself as a highly skilled and competent professional. I m in call center industry from over 2 years as an agent and now working as Call center trainer in Aracon systems. Excellent Communication skills. Can speak very good British accent and American accent.Know how to come up with the best rebuttals in order to rectify customer objections. Very good with problem handling and very good at communication and sales process trainings.

    Groups: Pro Customer Service

    $15.00 /hr
    50 hours
    4.88
  8. Ayesha Irfan

    Ayesha Irfan

    Support Professional/Virtual Assistant

    Pakistan - Last active: 1 day ago - Tests: 3 - Portfolio: 5

    More than 3 years' successful experience in customer service support with proven strengths in account maintenance, problem-solving and trouble-shooting, sales staff support. - I have hands on experience of customer services. - I have a good command on Excel 2007. - I am very consistent with the work which is the key element in my professional career. - I can work in flexible hours to provide services as a freelancer and can be very productive in a given task. - I also have a wonderful experience of WordPress.

    $6.67 /hr
    713 hours
    5.00
  9. Hazel Z.

    Hazel Z. Agency Contractor

    Senior Web Designer | Wordpress Developer | SEO | Internet Marketing

    Philippines - Last active: 10 days ago - Tests: 20 - Portfolio: 34

    Quality ● Integrity ● Excellence Creating client success since 2009! I am a multi-skilled work from home professional for more than 5 years specializing in website design, Wordpress site development, project management, and online marketing (SEO, SMM, etc.). I always aim to cultivate Win-Win business relationships and exceed clients' expectations through a job well done. My services include: ● Website Design and Development (HTML, CSS, Wordpress) ● Online Marketing (SEO, SMM, Article Writing, Link Building, Link Wheeling, etc.) ● Multimedia Services (Video Editing, Video Production, Animation, Voice-over, etc.)

    Groups: Bluehost Developers and Designers

    Associated with: MediaSME Global Services Agency Agency

    $15.00 /hr
    2,394 hours
    4.95
  10. Archie M.

    Archie M. Agency Contractor

    Customer Service and Virtual Assistant

    Philippines - Last active: 3 hours ago - Tests: 6 - Portfolio: 26

    Do not be afraid to pay for quality. In reality with most things, you sincerely do get what you pay for. SATISFACTION GUARANTEED! So why wait, click the green CONTACT button in the upper right to inquire about my affordable rates. My rates are always negotiable to tailor your needs. Get that JOB DONE and get that right FREELANCER(s) Let us talk TODAY. Agency https://www.odesk.com/companies/Contact-Center-Support-Outsourcing-Agency_~018f391151ede92564 I LOVE ISRAEL!

    Groups: BoonEx, salesforce.com...

    Associated with: Contact Center Administrative Support Agency, Contact Center Writing and Translation, Contact Center Customer Service Agency, Mobile Apps Development, Contact Center Web Development, Contact Center Business Services Agency, Contact Center Networking & Information Systems, Contact Center Support Outsourcing ™ Agency Agency, Contact Center Sales & Marketing Agency, Contact Center Design & Multimedia Agency

    $3.33 /hr
    12,451 hours
    4.52