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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 141 chat support projects are completed every quarter on Upwork.

141

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: August 1, 2015
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  1. Nasif R.

    Nasif R.

    Graphic Designer

    United Arab Emirates - Tests: 10 - Portfolio: 6

    IT Executive with more than 5 Years Experience in Customer IT Support ,and Graphics Designing. worked in a challenging environment handling customers troubleshooting PCs,networks ,etc and my work involved hands on approach like Solving problem, giving solution for customer issues , Solving problem with network,PCs etc. 1 Self motivated, committed & result oriented. 2 Ability to determine priorities & achieve scheduled deadlines. 3 Hard working. Skills 1. Graphic Designing.(Flyer, Icon design, Banners, 3D Modeling,e-ads,etc( 2. Adobe Photoshop. 3. Adobe Premiere. 4. 3Ds Max 5. Technical Customer Support  6. Installing and Configuring Windows Server 2012 7. Operating Systems installation, updating and troubleshooting (Windows 7 / Vista / Xp /Windows Server 2012) 8. LAN Maintenance, monitoring & troubleshooting 9. CCTV Security Camera Configuration and Troubleshooting 10. Virtualization with V-Mware and Hyper-V 11. Active Directory Domain Services 12. User support and complaint handling on hardware and software issues 13. Assisting users in person, via phone and electronically 14. Diagnose and resolve technical hardware and software issues 15. Proven team player and independent worker  Proven ability to prioritise and work to deadlines 16. Dedicated to professional development and ongoing training Flexible, reliable and dedicated

    $10.00 /hr
    941 hours
    5.00
  2. Erlyvonne M.

    Erlyvonne M.

    Data Entry Specialist/Email Handling/Chat support/Customer Service/QA

    Philippines - Tests: 7 - Portfolio: 1

    I have worked in the BPO Industry for the past 6 years. Started as a customer service representative for a telecommunications account, financial account and a sales/techinical account. I then worked my way up the ranks - to a Sr. Quality Specialist and now to a Quality Manager. When I was a customer service representative, I handled inbound and outbound calls as well as emails and chat correspondence. As a Quality Manager, I regularly interact with foreign clients (Americans and Indians) through meetings, discussion and business reviews. My primary tasks is to ensure that the programs I handle adhere to quality standards and process. I also provide business intellegence as well as analytics to the clients in terms of their performance.

    $4.44 /hr
    464 hours
    4.89
  3. Cherie Lyn Maglinte

    Cherie Lyn Maglinte

    Administrative Assistant/Project Manager

    Philippines - Tests: 3

    For the past 5 years of freelancing online, I have developed many of my skills, not only in writing articles but as well as on handling different administrative tasks. Working online does not only bring better earning opportunities, it has also brought so much improvement on how I effectively manage and handle my time.

    $4.44 /hr
    836 hours
    5.00
  4. Sajaad M.

    Sajaad M.

    IT & Customer Service Professional/Web Developer

    Sri Lanka - Tests: 8 - Portfolio: 6

    I am a highly motivated and confident individual who enjoys facing challenging situations. Over last 5 years I have experience in Customer Service,Technical support services and Web development. I am seeking opportunities to build websites,provide customer support and technical support for you or your business. SKILLS SUMMARY ■ Possess good Public Relation and Presentation Skills. ■ Web development and administration.(Wordpress,HTMl/PHP,CSS) ■ Network and System Administration support, telecommunications support, customer assistance support, and coordination ■ Retains good skills in computer hardware maintenance and repairs. ■ Creative problem-solver. ■ High level of HR skills with Ad-hoc decision making ability. ■ Rigorous, quality-conscious contributor with solid analytical thinking and writing skills. ■ Fast learner and an energetic team player. ■ Fluent in English, Sinhala and Tamil languages. TECHNICAL EXPERTISE  Platforms: Microsoft Windows NT/2000/2003/2008, Windows 7/8, Domain Controllers, Active Directory, Group Policies, Linux and Mac OS X  Networking: LAN / WAN Administration TCP/IP, Telnet, VPN, Wireless, DNS, DHCP and Cabling, CCTV installation and configuration  Languages: PHP, MS SQL, Oracle PL/SQL, HTML, DHTML, JavaScript, VB Script  Hardware: Routers, Switches, Laptops, Network Cards, Printers, Memory and VoIP Phone Systems  Tools: Bomgar, LogMeIn Rescue, VMware (Workstation, Fusion), VPN, Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook, Project, Access) Adobe Photoshop, Virus- Removal, Backup and Disaster Recovery tools, ASPECT (Contact Centre Management tool)

    $5.00 /hr
    160 hours
    4.89
  5. Jazzy April Macogue

    Jazzy April Macogue

    Virtual Assistant/Graphic Artist/Vector Illustrator/UI UX Designer

    Philippines - Tests: 6 - Portfolio: 10

    I've worked recently as an Online Booking/ Reservation Assistant in a Travel and Tours Company. Working in the Marketing Department, my tasks is to proactively and effectively offer different packages and activities via phone or e-mail. I also handle customer inquiries and concerns. I was also in the field of Mobile Game and App Development before, focus particularly on Graphic Design and Concept. I also worked as a Lay-out Designer in a Print and Publishing Industry, working with print graphics and logo design. I am really into work. I make sure a 100% positive output in every kind of job I'm working with. What makes me happy is when I knew I've satisfied my clients.

    $5.56 /hr
    825 hours
    4.91
  6. Maria Huemmer

    Maria Huemmer

    Certified Salesforce Developer

    United States - Tests: 6 - Portfolio: 4

    Certified Salesforce Developer and Administrator - Create Force.com solutions including custom Apex triggers, visualforce pages, batch automation to help improve your team's efficiencies and automate business processes - Develop, manage, and troubleshoot Salesforce platform integrations including Zuora, Hubspot, JIRA, Treehouse Partner Relationship Management System, Docusign, Cornerstone for Salesforce Learning Management System, LiveAgent, Totango, Five9s, Inside Sales, and Clicktools. - Serve as Product Manager, Business Analyst, and Salesforce Administrator to high priority initiatives. - Service: Develop and support our Client Success team (channels include email, chat, and phone). Salesforce Communities and Knowledge customization, and deployment. NPS/CSAT Survey tool integration. - Sales & Marketing: Forecasting, Duplicate Management, Lead routing and sales process refinement, Docusign quoting integration, Marketing Campaign automation (lead campaign distribution, dialer campaigns, automated email campaigns, web to lead), custom event and task integration, CTI Phone Integration - Advanced Administrator and Developer Skills: Visualforce page and email templates, process builder, advanced flows to create and updated related objects, custom settings and labels, custom buttons, architecting solutions for integrations with other platforms. - Leverage and manage outsource team to do more, faster, for our business owners

    $40.00 /hr
    113 hours
    4.60
  7. Reni Koen

    Reni Koen

    Senior Editor/E-mail Manager/Customer Service Representative

    Bulgaria - Tests: 6

    Very organized and responsible, detail oriented problem-solver. E-mail management is a passion of mine, recently I am taking it to a new direction, handling some marketing campaigns. Strong leader and manager, personal approach to any client/employee, always open to questions and ready to give advice. Very good at translations: from and to english, spanish and bulgarian. Also interested in creative writing / rewriting articles on various topics and data entry.

    $7.78 /hr
    327 hours
    5.00
  8. CINDY ABANGAN

    CINDY ABANGAN

    Data Entry,Web Research,E-mail Support,Customer Service,Telemarketing,

    Philippines - Tests: 3 - Portfolio: 3

    To obtain a job where in I can use my knowledge and skills to help a client with a highly satisfactory work. Creating a relatively and realistic commitments for projects and achieving the best outcome were main reasons to preserve the dynamic freelance worker in me. I subject myself not to engage into inappropriate projects that are not bound within my skills and knowledge capacities for me to excel, but rather makes reasonable performance that includes my interest, love, passion and meeting a well satisfactory success between clients and me.To enhance my knowledge and skills by working through different kinds of jobs. To earn, learn ,discover and enjoy my ability and knowledge.

    $4.44 /hr
    73 hours
    4.60
  9. Anand K.

    Anand K.

    Customer Service and Transcription

    India - Tests: 11

    I am a hard-working and enthusiastic BPO / Call Center Executive. I have gained an extensive experience in the areas of BPO and Call Center through working for many global employers. I also have great experience working as a Customer Service and Customer Support Associate throughout my career. I also have great experience and a thorough understanding of Data Entry. Fast typing and good accuracy is the positive. I can work along well and do my best part to bring a good name for your company.

    $6.67 /hr
    0 hours
    4.48
  10. John yancy D.

    John yancy D.

    Chat Support Specialist | Audio Editor | Data Entry Specialist

    Philippines - Tests: 4

    Career Objective: To be able to be part of an organization that will enable me to enhance my skills, knowledge, and at the same time, learn more other stuff as well that will help me become a successful freelancer. Right after graduating from my course, I was able to get a job as a typesetter for 8 months at SPi Global which is locally based in Dumaguete City, Philippines. I do also have past experience working in BPO industry as a Chat Support Agent. The account I am assigned to is one of the biggest service providers in USA. The nature of my job includes assisting customers with their needs, help them find the best plan that would suit their needs, guide them throughout the order process, and most of all, provide them 100% customer service. I am also knowledgeable in different line of businesses like data entry tasks, web research, basic programming, and marketing. I am knowledgeable as well in editing audio and music as well. I am familiar with using Audacity and other common audio editing software such as FL Studio and the like. I love to experience challenging work and as well as to know more about the challenges of life.

    $4.44 /hr
    5 hours
    5.00