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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 153 CRM projects are completed every quarter on Upwork.


Time to Complete Upwork CRM Jobs

Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Virender V.

.Net Architect , Node Js, Meteor, Window Azure

India - Tests: 3 - Portfolio: 24

I am a technology geek and have been privileged to work on many challenging technology products enabling complex business requirements. Area of expertise - ASP.NET, MVC, C#, WCF, MS Azure, Sql Server - SOA, REST, SOAP - Multi-threading applications development - Bots Application - UI Design & Development (Advance CSS ,Jquery) - Database Development - Web development on .Net Technologies - Reporting (Crystal Reports, SSRS) - ORM - (Linq to sql, Entiry Framework) - Silverlight Application Development - E-commerce Development - Architecture - N-tier, N-Layer, MVC, MVVM - MongoDB - Agile - SCRUM - Web API - Node Js - Meteor I am a big fan of efficiency and effectiveness when it comes to Software Engineering. I am strong in agile development methodologies and overall technical leadership with focus on scaleble quality oriented development, good adherence to standard coding guidelines & principle, I practice TDD and use tools to manage a complete automated build, release and code management environment.

Groups: AspDotNetStorefront,

100% Job Success
$15.00 /hr
1,173 hours

Gweendalyn Lachica

Gweendalyn Lachica

Data Entry Professional | WordPress Expert | Editor/Proofreader

Philippines - Tests: 4 - Portfolio: 5

My Role: Data Entry Professional - accuracy in details with fast turn-around time. WordPress Expert – WP installation, plugins installation, content management, pages creation, template modification, basic SEO, and website updates. Editor/Proofreader - correct spelling, grammar, punctuation mark placement, and sentence construction. Creative/Technical Writer - article, blog, essay, feature, web content, etc. with wide range of vocabulary. Image Editor - re-size, crop, color enhance, etc. with Adobe Photoshop. FTP Specialist - website setup/update. Honest and reliable. My Goal: To provide competitive and excellent service at reasonable cost.

Groups: BoonEx, PHPFox

98% Job Success
$8.00 /hr
4,238 hours

Jodylee dale V.

100% Job Success
$5.56 /hr
9,122 hours

Mamunur H.

Mamunur H.

Zend Certified PHP fronend/backend developer, WP, Angular JS

Bangladesh - Tests: 8 - Portfolio: 15

Specialized in developing new and improving existing applications using the latest technologies, both in front end and back end since 2008. Satisfying client's needs is the main objective and I am doing that in cost-effective way. Available almost 18/7 for customer needs. Qualifications: PHP, Angularjs, ExtJS, JQuery, OOP, Yii, Laravel, Symfony, Zend Framework, Magento, Drupa, WP, MySQL/MSSQL Strong Knowledge of OOP(Object Oriented Programming) Strong knowledge in PHP, MySQL, HTML5, CSS3 Frameworks - Codeigniter, Yii, Zend Framework2, Symfony2, Laravel, Phalcon Ecommerce - Magento, Prestashop CSS Frameworks - 960 Grid System, Twitter Bootstrap, Jquery Mobile, YUI Pure Javascript Ajax Js Framework - Jquery, MooTools, AngularJS CMS - Joomla, Wordpress Ecommerce - Magento, Presta, opencart, OS Commerce Payment Gateway Security Management skill for web services and portals LAMP Development Linux administration/ Server setup/ Shell Scripting/ Server Security/ Cron Jobs Red5 Server Install and configure.

Groups: Crossrider

68% Job Success
$22.22 /hr
4,301 hours

Ethan Frounfelker

Ethan Frounfelker

CRM Consultant Engineer

United States - Tests: 5 - Portfolio: 4

CRM SOFTWARE SPECIALIST ENGINEER Documented success in CRM selection, implementation, development, and project management. 5 Years of proven expertise in CRM selection, configuration, implementation and administration. Senior engineering and sales professional with real-world field and business operations experience. Possess big-picture vision, leadership, and tenacity to recommend and provide customer solutions and manage projects from beginning to end. Also versed in database organization, development, and maintenance. Triggers increased market share and accelerates revenue growth. Highly motivated to outperform the competition; consistently sets and achieves personal goals above corporate expectations. Dynamic and diversified engineer skilled at providing software tools that exceed customer and company requirements. CORE COMPETENCIES CRM Selection CRM Implementation CRM Consulting Business Systems Improvement CRM Development Project Management CRM Database Maintenance Process Documentation Creation Customer Support IT/IS Management Sales Development Life Cycle Business-to-Business Sales Microsoft Office Proficiency Zoho CRM Zoho Creator Zoho Sites Zoho Support Zoho Survey Zoho Live Desk Zoho Campaigns SugarCRM Batchbook Zapier Nutshell CRM Zoho CRM Offline

98% Job Success
$66.67 /hr
1,589 hours

Jean Paul Paredes

Jean Paul Paredes

Tech Support,Real-Estate VA,Excel Macro Programmer

Philippines - Tests: 2 - Portfolio: 14

In the past few employers I have locally and on oDesk, my clients have always been very satisfied with my performance, initiative, practicality, problem solving skills, multi-skills, loyalty, and ability to adapt to new roles and skills in a short period of time. I love troubleshooting as well as making solutions for better, more efficient data processing. Skills includes Technical Support, Visual Basic Programming, HTA/HTML, Administrative Support, advertising website maintenance and updating, Excel Automation/Macro Programming, Print/Graphics Design, Data Mining/Research, Client Mail Setup, Database Administration, CPanel and Domain Management, Free Website Hosting, Google Docs/Form, Fusiontables and Zendesk. Experiences: - Visual Basic Programmer (VBA/VBS). Working as freelance programmer providing applications to local clients for better and faster data processing - 4 years as Computer layout Artist/Designer at a local printing press designing calling cards, book covers, flyers, leaflets, streamers, banners, soap box and more, then printing the designs to large format printers and machines or forwarding the designs (with print and crop marks) to the imaging department for printing. - 2 years as Computer Graphics Artist/Designer at an advertising company taking pictures of food products, burgers, drinks, breads and other store items and designing posters, streamers, flyers, fast food menu - 3 years as Call Center Technical Support Representative handling technical and partly billing calls for U.S. customers. Troubleshooting internet, Voip phones, and IPTV issues and logging each interaction to CRM - 9 months as Data Analyst responsible for making weekly seat plan for each teams on a 3-floor call center building. Creating Excel reports from data collected from other departments. Making sure stations are ready and working. Creating and maintaining Excel Macros particularly the macro that assigns seats to each agents/teams on the floor. - 3 months working as Technical Support Representative for a Canadian Web Hosting Company helping customers with their issues like navigating CPanel or PLESK, troubleshooting issues that makes website inaccessible. - Online Admin or Virtual Assistant for an online store that sells T-shirts. Contributing in T-shirt designs and editing, uploading and managing online store ads. - Customer Service Representative for Online PC Solutions receiving calls from customers needing help with computer issues like removing viruses and spyware then connecting a technician to the customer's computer to start the troubleshooting. - 9 months as Liason Apprentice/Admin Assistant for a Home Tending Company/Real Estate updating online ads, posting to Craigslist, Postelts and other real estate websites. - Data Encoder and Keyword researcher assistant searching for manufacturers of a product and retrieving their information into a spreadsheet. - Ebook Proof Reading formatting Word documents sent by writers and removing/correcting highlighted spelling issues then formatting /preparing the doc for conversion to Ebook. - Admin Assistant/IT/Dispatch Control/Transportation Services managing and monitoring daily dispatches and appointments, reminding freelance drivers of appointments, calculating fees/charges per miles, updating the tracking and monitoring page. - Real Estate Excel Macro Programmer creating Excel macro programs for various data processes making fast, accurate, and convenient solutions. - Zendesk Ticket Support responding to customer issues sent through Zendesk ticketing and troubleshooting/reproducing reported bugs. Community administrator. - PHP/MySQL Database Programmer (Beginner/Hosting Websites) creating simple websites for clients Skills: - Technical Troubleshooting, Setting up Outlook and other Client Mails - Creating/developing application software using Visual Basic - Designing advertising materials such as posters, brochure, soap boxes, food boxes, streamers, banners through Adobe Photoshop, Illustrator, or Indesign. - Creating Excel/Outlook macro programs for better data processing. - Creating HTA/HTML applications for data encoding tasks. - Zendesk, Google for Small Business, Google Drive, Google Docs, Google Calendar, Excel - Basic PHP and MySQL - Autoit Programming IP Phone: Cisco SPA 303 IP PHONE

100% Job Success
$5.56 /hr
12,500 hours



Infusionsoft / Web Development - Design / eBay / Amazon

Bangladesh - Tests: 15 - Portfolio: 3

I believe that achievement in every business depend on Customer Satisfaction. So, I would like to utilize my time in the proper way to stand in the hard competition. My first priority is trustworty and reliable service to the customers and employers. So that they remember me and come back again whenever they need. The Services I Offer as follows : CRM System Management ================= Infusionsoft (Campaign Building, Form Integration, CRM, Ecommerce) Aweber iContact Website Design & Development ==================== HTML, CSS, PHP Coding Photoshop Wordpress Joomla eBay Service ======== Product Listing - by Selling Manager Pro Product Listing - by Turbolister eBay Search -profitable item research Research Product by Terapack Merchantrun Store Design Template Design Ad-Lister Amazon Service ========== Product Listing Seller Central Management Product image searching and editing Merchantrun Store Design Magento Service =========== Product Listing Store Design & Development

Groups: AWeber, BigCommerce...

93% Job Success
$10.00 /hr
7,031 hours

Amal Dutta

Amal Dutta Agency Contractor

System Analysis & Design, Project Management, Technical Writing etc.

India - Tests: 14 - Portfolio: 5

Thanks for visiting my profile. My full name is Amalabha Dutta. Currently I am working for PreScouter, Inc. (a Chicago based Technology Scouting Company) as Marketing Data Analyst (CRM). Prior to that I worked for a New York based company for customization and implementation of a Zoho CRM/Recruit based solution integrated with the website of the company. During Nov-2011 to Jun-2012 I have customized and prepared contents for a Zoho CRM Project for an Australian company. I have examined SugarCRM, SalesForce, VTiger and Microsoft Dynamics for comparison of features and limitations to prepare myself to work on these platforms. During 2008 to 2011, I have worked for two projects for Customization and Implementation of ERP/CRM on MS-SQL Server /.Net Platform over and above general administrative and strategic planning functions for small business houses. My objective is to best utilize my qualification, experience, dedication and extraordinary learning capabilities to turn every assignment I undertake into success. My employers have utilized my abilities in Technical Writing for Documentation and preparation of Training Materials etc. Throughout my career, I have prepared Business Proposals, Project Proposals, RFPs, Tender Documents, Contract Documentation on many occasions apart from Business Correspondence. I love to learn / improve / adapt continuously. Recently, I have enrolled with the Partner University of vmware to learn 'virtualization' from the world leader in the field and have already passed three module tests. I have also passed many oDesk and Brainbench tests with outstanding marks. Please visit the relevant sections for details. My employment history ============== I am working for a New York based company for customization and implementation of a Zoho CRM/Recruit based web-integrated solution. Prior to that, I have completed an assignment from an Australian Pharmaceutical Company for customization and implementation of Zoho CRM. While working for this project I have also used other cloud based solutions in Zoho, Google etc. apart from using Teamviewer, Skype and GoogleTalk on a regular basis. During 2008 to 2011, I have led teams of professionals for customization / implementation of ERP Solutions in two particular fields – 1) Healthcare; and 2) Logistics/ Transportation. Starting from a Purchase Officer’s job in a Public Sector Company in India, I have worked in many areas and levels up to the level of General Manager. I have domain knowledge in a number of fields such as Pharmaceuticals, Engineering Consultancy, Logistics/Transportation, Banking, Healthcare and Real Estate. Apart from General Administration, HR, Business Development etc. my focus has always remained around modernization – particularly, office automation and allied projects. I have hardcore experience in managing the entire spectrum of ERP Sales/ Customization/ Implementation encompassing the following functions: Demonstration of ERP Solutions to prospects; Requirement/ functional/ gap analyses; Customer interaction for finalizing contractual terms; Coordinating with presales team and signing off contracts; Overseeing preparation of Blue Prints and Business Mapping Reports; Recruiting technical personnel; Taking part in preparation of technical/training manuals; Conducting training programs for the senior level participants. My core competency lies in communication at any level for complete end to end management of ERP/Software projects that includes myriad of managerial activities, Technical Documentation, Presentation, Recruitment, Training etc. I have done innumerable writing projects; apart from Software Documentation and Training Manuals I have mostly done Technical Writing and SEO jobs through various entities in the web. Please visit my personal blogs to know more: 1) 2)

Associated with: Data Consultancy & Training Services

100% Job Success
$20.00 /hr
7,352 hours

Simon peter 'paolo' D.

Simon peter 'paolo' D. Agency Contractor

Content Moderator - Recruiter - Administrator

United Arab Emirates - Tests: 18 - Portfolio: 10

There is an old saying, “Jack of All Trades, Master of None, is Oftentimes better than a master of one…” From its full application, this quote justifies the diverse talents that I posses from all the jobs I have worked on, both online and offline. My professional career started as a Partner of a small restaurant in the Philippines wherein I was able to utilize my management & accounting skills. I learned how to handle people and manage budget in order to properly run the business and maintain profitability. When we decided to liquidate the business, I got an opportunity in the Call Center Industry where I started as an ordinary associate moving my way up to management position, here I learned all kinds of BPO processes from sales, lead generation, customer and technical support, appointment setting, and market surveys. Then my career path took a different turn when I went overseas and I worked in a Construction company as a Plant Supervisor. Here I learned many things, from Administration, to HR (timekeeping & payroll), IT functions, and Database Management. Then... I saw oDesk! And from this point, I maximized and applied all my inherited skills from my diverse work experiences, BUT, at the same time I kept enjoying my pursuit to excellence not relating to any material gain. All while finding the few things that I knew I am truly suited to dominate. And one of my Dominating Talents is on the field of Content Moderation. My objective to my employer/s is to provide Administrative and/or Business service that is relevant to my previous work experiences. To be as productive and as proactive as possible while learning new things from colleagues and the job itself. My Scope of Knowledge and Core Capabilities are: - I Excel in the field of Content and Forum Moderation - PROJECT MANAGEMENT & ADMINISTRATION: Recruitment (Initial and Final Screening), HR duties, Payroll and Timekeeping, KPI Evaluation, & Operations Management - BUSINESS SUPPORT SERVICE: Content Moderation, Web Content Management, Database Administration, Document Control, Web Research, Market Research, Designing and Presentations - BPO SERVICE: Appointment Setting, Lead Generation, Customer Service, Sales, Tech Support, & Surveys I am experienced and proficiently utilizing the following Software and System: - Windows 7, Vista, & XP - Microsoft Office Suite 2003 & 2007 (Word, Excel, PowerPoint, One Note, Access, Outlook) - MS Project 2003, 2007, & 2010 - Adobe InDesign - Adobe Photoshop - Nero Media Suites - Citrix ACCPAC & Summit AEC (Accounting & Payroll Software) - Aconex, Newforma, Autodesk Constructware (Document Management System) - Concerto Ensemble Pro CRM - Timepaq & Ramesys Solutions ETCi (Timekeeping & Accounting Software) My IT skills revolve around general troubleshooting and installation of computer software and hardware. Aside from these skills, I can easily adapt to any system that needs to be utilized to get the job done. These are my capabilities and services that I can offer and I am continuously educating myself and enhancing my knowledge on tools that would help me on diverse aspects. So hire me!..... And let’s get the ball rolling!

Associated with: Play Design, The Moderators Elite!

100% Job Success
$11.11 /hr
10,819 hours

Ishmam Aziz

Ishmam Aziz Agency Contractor

Cold Caller/Lead Generator/Appointment Setter/Tele Marketer

Bangladesh - Tests: 1 - Portfolio: 2

Seeking a challenging opportunity where I will be able to utilize my strong organizational skills.Versatile skill set with experience in customer service, phone support, cold calling, web research, lead generation, appointment setting that covers the entire areas from marketing to sales of course. My objective is to be a highly qualified Odesk professional enhancing my BPO/Call Center skills and maximizing my people oriented experience.

Associated with: VoidWorks

86% Job Success
$11.11 /hr
2,968 hours