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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Whitney Sarallo

Whitney Sarallo

Marketing/Administrative/Customer Service/Creative Design

United States - Tests: 2 - Portfolio: 4

My background includes a great deal of time doing freelance marketing. I am advanced in Adobe software, specifically In-Design. Along with programs such as Microsoft Office and customer service generated work desks. My Bachelor's Degree is in Marketing and I am almost complete with my MBA in Hospitality Management. I am very organized, hard working, efficient, and able to do just about any customer service or design related project you can offer me!

$19.00 /hr
1,536 hours

Delia Ecleo

Delia Ecleo

Administrative Superstar, Data Entry Expert, Graphic Designer

Philippines - Tests: 16

Hi. Let me start this with a brief description of my personality, I'm a natural person, friendly and fun to be with, energetic and a perfectionist. I want everything to be well-organized and perfectly detailed. I'm a certified addict when it comes to work. I always look forward to achieve my client's goal like my own. I'm a workaholic person with extreme dedication and passion with what I'm doing. I have spent more than 5 years in the administration field. I actually fell in love with it. For me, working is learning. You get paid while developing your skills or even acquiring a new one.

86% Job Success
$8.89 /hr
3,765 hours

Georgine Irish Arroco Arban

Georgine Irish Arroco Arban

Appointment Setter

Philippines - Tests: 4

• Experience in Appointment Setting • Knowledge on CallFire • Hardworking and organized • Excellent in interpersonal and communication skills • Flexible • Can work with a team • Has leadership skills and is self-motivated • 6 years in customer service • Willing to learn • Innovative Outside of work, I also choregraph basic dance lessons, I also am being invited at times to host parties (emcee) and mostly I spend time with my family at home, watching movies and playing with our daughter.

Groups: Pro Customer Service

93% Job Success
$7.78 /hr
1,056 hours

Laurice Lapiz

Laurice Lapiz

Experienced CSR and Real Estate Virtual Assistant

Philippines - Tests: 4 - Portfolio: 1

To provide all my clients through skillful, dedicated full-time professional service, the highest quality of Customer service and Real Estate Virtual Assistant in every aspect of my work to earn trust! I am aware of deadlines, quality of the work and time management. I am also looking to find a full time and a long term online job. I am been into Virtual Assisting for 3 years outside oDesk and Elance. I've also worked as a Data Entry Specialist. My expertise includes the following but not limited to; -Customer Service Representative -Chat Support -Email Response Handling -Real Estate -Social Media Marketing ( SMM) - Appointment setting and scheduling through email and phone - Calling clients on behalf of the company -Email marketing representative -Internet research -Blog Posting - blogs are written by my employer and I upload them to different sites with designs. -MailChimp, Constant Contact, Realty Juggler. -Data Entry. I am available for 40 hours a week, Mondays through Fridays, flexible to work on weekends, at any given timezone. I have a personal computer at home and a reliable broadband internet connection. I am very available on Skype.

97% Job Success
$4.00 /hr
2,209 hours

AM Siddiquie

AM Siddiquie Agency Contractor

DEAR, Xero, Excel, Data Collection, Accounts, Access & Word Expert

Pakistan - Tests: 12 - Portfolio: 30

I am here to provide Quality Services and earn good relationship with employers and other team members. I have experience in following type of tasks with multitasking approach & reporting know how 1. Bookkeeping / Accounting on Xero, DEAR Inventory, QuickBooks online, Sage Accounting, Peachtree, Bigredcloud, Excel, Access & other Cloud Accounting Applications 2. Web data scraping using VBA & other tools, Data Collection, Data Entry, manipulation, sorting & Analysis, Web Research Work 3. PDF conversion to Excel, Word, Database or text and PDF Editing 4. Customer Support (via Live Chat & Email) & Email Response Handling using Outlook 5. MS Excel template / Spreadsheet (including Advance Excel Functions, Forms, Power Pivot, Charts, Macros & VBA) 6. MS Word template / Document automation (including Forms, eBooks, Mail merge, Macros & VBA), DEAR Inventory & Xero Templates Customization 7. MS Access database designing & database management 8. MS PowerPoint Presentation designing with animation & transition effects 9. Google Spreadsheets & Google Docs 10. Product listing, Store Management & order processing on Amazon,,, eBay, Magento, Prestashop, WordPress, Drupal, Joomla, Moodle & other eCommerce platforms 11. Easy & fast communication via Skype, Viber, Whatsapp, Google Talk & Email & Team meeting arrangements 12. Article Writing, WordPress posts and Blog posts 13. Facebook / LinkedIn / Twitter Page Admin profile Management

Associated with: Excel & Access Solutions

100% Job Success
$5.56 /hr
2,260 hours

Ma cristina T.

Ma cristina T. Agency Contractor

Freelance Data Entry and Experienced in Internet Marketing

Philippines - Tests: 3

My goal is to contribute outstanding customer service for all types of business as I expose myself and gain knowledge in every task. Qualification Highlights - skilled in use of internet and some software application - hard working and highly motivated - very honest - enthusiastic learner - value the opinions of my employers - I look forward to having a healthy and friendly long term business relationship I can do *Wordpress blog posting * Video Transcript * Powerpoint presentation * Video uploading * Data entry *Traffic Geyser Account SetUp, submission * and Onlywire Account Set Up

Associated with: Sollixua Solutions Agency, Soaring Away Agency

100% Job Success
$4.50 /hr
1,595 hours

Bernadette Alcantara

Bernadette Alcantara Agency Contractor

Snippet Writer | Web Researcher | Data Entry Specialist

Philippines - Tests: 2 - Portfolio: 1

I would like to continue to utilize my versatile skills while expanding my knowledge and increasing my abilities. I'm very easy to train and passionate to work. I take direction well and can complete a heavy workload and complete projects under minimal supervision. Have proven quality to work with my 6 years of experience. I worked as Data Entry/Web Researcher, Email/Phone Support Representative, Graphic Designer, Software Programmer and Administrative Assistant. I am excellent in Microsoft office suite like Word, Excel and PowerPoint. I am also expert in PDF to word conversion. If you will give me a chance, you will not regret hiring me. I will do my best to please you and even exceed your expectation. I feel that I can add professionalism and accuracy to your current team of professionals. I am a self starter, very easy to train and can adapt easily to a new job and be like an expert in a very short period of training. I am very keen at taking instructions and getting it done excellently. I am workaholic and I love pleasing my clients by delivering the best results all the time.

Associated with: Team One Business Solutions

100% Job Success
$3.50 /hr
1,576 hours

Von C.

Von C. Agency Contractor

Customer Service and Technical Support

Philippines - Tests: 11 - Portfolio: 4

A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

Groups: BigCommerce

Associated with: ESC Interactive

100% Job Success
$13.33 /hr
8,727 hours

April Descaya

April Descaya

Customer Sevice Representative/Tech Support/Data Entry/Telemarketer

Philippines - Tests: 10

Being a Customer Service Representative/Technical Support, I have learned to pacify customers' frustrations, analyze their problems, and learn to walk them through the troubleshooting process towards accurate resolution or information. Also, working in a callcenter industry helped me develop an ability to handle stress, do multitasking, and to work it at best even under great pressure. I believe that I have it in me to be a good, if not better employee.

83% Job Success
$4.00 /hr
1,055 hours

Jodylee dale V.

100% Job Success
$5.56 /hr
9,128 hours