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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 756 Customer support projects are completed every quarter on Upwork.

756

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.64.

4.64
Last updated: July 1, 2015
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  1. Philip peter R.

    Philip peter R.

    Customer Support, Email Handling, Zendesk Suppport

    Philippines - Last active: 10 hours ago - Tests: 10 - Portfolio: 1

    I have been a Customer and Technical Support Rep for almost 8 years now, I have worked as a Technical and Email Support for an Australian Company, an Email Inquiry Specialist for a bicycle company based in Australia and as a Zendesk Email Support for a US based company. I have also been a Radio Announcer, Production Director for 12 years, and I also do voice over projects before I became a customer support. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and can speak and write English correctly.

    Groups: Pro Customer Service

    $7.78 /hr
    7,339 hours
    4.51
  2. Marceel M.

    Marceel M.

    Digital Media Specialist

    United States - Last active: 16 days ago - Portfolio: 5

    Give your business a new identity! With 5 years of experience designing advertisment visuals (including video) for small businesses in the United States and East Asia, I'm here to help companies develop their online presence. I have been a lead design and developer on various wordpress websites, which include creating banner advertisments and promotional videos. I am also currently in charge of customer care services and social media management. I can provide an excellent identity to your business and its target customers. With timely updates and first-class communication, I will help create and stregthen your relationships with customers with my online expertise.

    $23.00 /hr
    14 hours
    2.05
  3. Edmar C.

    Bachelor of Science in Information Technology

    Philippines - Last active: 08/21/2014 - Tests: 4

    I believe that my strong technical experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include: • I strive for continued excellence • I provide exceptional contributions to customer service for all customers With a Bachelor of Science in Information Technology, I have a full understanding of the full life cycle of a software development project. I also have experience in learning and excelling at new technologies as needed.

    $7.78 /hr
    0 hours
    0.00
  4. Reda Bouaamri

    Reda Bouaamri

    QA Software Engineer French, Spanish and English. Project Management.

    Morocco - Last active: 1 day ago - Tests: 11 - Portfolio: 1

    I have a Bachelor degree in Science Management from the IIHEM "International Institute for Higher Education In Morocco". I am fluent in French, English and Spanish (Selectividad obtained and 3 years of civil engineering accomplished in Madrid Spain). I am also specialized in the following areas: - Customer Support Level 1 and Level 2 in the above languages I master. - I implement ITIL techniques in my customer service duties - Quality assurance (Writing test cases, executing tests and Reporting bugs) - Project Management (websites creation) - French / English Translation. - Administering ZenCart - Administering Wordpress - Administering Windows - Customer Support. - Social Media Marketing (Facebook, Twitter, Linkedin) - Data Entry and Web Research. - Keyword research and Analysis. Satisfying customer and providing quality work while respecting time and deadlines are my main concerns. Those are my main work and projects I have done in the past 10 years: -> Technical Support Consultant - DEVOTEAM GROUP (SSII) • Give solutions to different issues using ITSM to different customers (British Petroleum, Atos, Fujitsu...etc) • Analyze and solve complex incidents • Explore all the possibilities to solve the errors, look for the necessary information from DEVOTEAM’s R&D • Consult the R&D, production, quality, marketing, sales then collect all the information to improve the product quality and customer satisfaction. -> Technical Support Consultant - Percall development (SSII) • Provide assistance to PTC Worldwide customers • Install ERP's products (PDMLink, ProductPoint, Pro / Engineer) -> SOFTWARE TEST MANAGER. DEVOTEAM GROUP (SSII)  Projects: Parad / HR IT / Karma • Establish and review the test strategy of the project • Management of the functional tests. • Estimating the costs and scheduling the tests • Conduct the test project • Manage the budget and the schedule • Monitor, control, implementation and run the tests • Organize and conduct the project reviews then determine whether the objectives have been achieved • Assess the quality of the product and close the test operations • Team Manager: respecting the commitments (cost, time, quality) • Coordinate relations with stakeholders • Design strategies and test documents using Excel, Quality Center and QTP • Scheduling the batch’s processing and scheduling the Scenarios. • Control the functional tests. • Scheduling & respecting the commitments (Deadline and workload) • Bugs Synthesis, Reporting then giving the “Go” for the production to start. • Creating test cases (TTRM) steps (DTC) and execution of tests. • Establishment and reporting the progress (Excel, MS Project) I am actually working in Upwork as a Client Service associate with Digimac USA, so I am in charge of looking for any infringements in the web using some Digimarc tools and doing also some web research. I have more than 6000 hours working with customers in Upwork and a very good feedback.

    $11.11 /hr
    6,525 hours
    5.00
  5. Kim H.

    Kim H.

    Voice Talent and Broadly Skilled Virtual Assistant -

    United States - Last active: 4 days ago - Tests: 17 - Portfolio: 8

    ----CURRENTLY AVAILABLE FOR SMALL VOICEOVER PROJECTS---With over 17 years of admin. experience and 1400+ oDesk hours, I have gained and become efficient at many skills to be the ideal virtual assistant. I also enjoy doing voice overs for clients with my own studio, studio equipment, and editing software. All of my voice work has received 5 stars from oDesk clients! I've even been referred by top broadcasting talent in Nashville for voice work. I am super fast at data entry for both alpha and 10-key. I also can do live chat, transcription, data mining, web research, website maintenance, SEO, photo manipulation, database management, and more. My background includes mostly sales and marketing support, which almost all of it was done online and by phone in a B&M office. I'm a quick learner and self-taught all software that I use, including Dreamweaver CS6 (html, css, java, Ajax and Spry), MS Office Word, Excel, OneNote, PowerPoint, Outlook, Adobe Bridge, Adobe Soundbooth, Jasc Paintshop Pro, and others. I look forward to hearing about your next project. I respond quickly to requests.

    $10.00 /hr
    1,647 hours
    4.84
  6. Arosh Lakshan

    Arosh Lakshan

    Technical Support/ Microsoft Windows/ Apple Mac/ Mobile Device Support

    Sri Lanka - Last active: 6 days ago - Tests: 6 - Portfolio: 13

    During my 3 years of experience in helpdesk support at http://www.247techies.com and http://www.inbay.co.uk, and many more years of self-learning, I have acquired and demonstrated ability in all aspects of Troubleshooting, Installations, and Configuration for a variety of Desktops, Laptops and Mobile devices. As you are looking for an IT expert who has outstanding people and problem solving skills, having ability to provide the best support to your IT queries, I can definitely be your right choice.

    $14.99 /hr
    43 hours
    4.98
  7. MARICAR CASTRO

    MARICAR CASTRO

    Telesales|AdminAssist|CustomerSupport|Transcriber|Proof Reader

    Philippines - Last active: 10 hours ago - Tests: 9 - Portfolio: 3

    Administrative Assistant - data entry, email handling, & research. Customer Support - live chat, inbound or outbound phone support, order processing, & email handling. Sales & Marketing - temarketing & telesales Design & Multimedia - text to audio transcription, voice-over, voice recording. Writing - re-writing, creative writing, & proof reading. MS Word, MS Excel, PDF, Google Docs. I would like to establish an online, stay-at-home, job that will allow me to use and develop my aforementioned skills. I had been in the call center industry for over 8 years now, and am currently not connected with any company. Due to the demands of the present time, I am looking to establish a full-time home-based career that will still enable me to portray my roles as a mother to my two adorable children, and help out my loving husband with our finances at the same time.

    $11.11 /hr
    5,057 hours
    5.00
  8. Elyceos G.

    Elyceos G.

    Customer Support/Virtual Assistant/Graphic Design/Web Development

    Philippines - Last active: 1 day ago - Tests: 10 - Portfolio: 15

    I am a multi-skilled person seeking a fulfilling position in an industry that offers growth opportunities and allows me to utilize the skills I have obtained from trainings and work experiences. My skills set (not in order) : 1. Excellent customer service skills 2. PC system troubleshooting (Windows XP, Vista, 7, 8--remote access) 3. Drivers/software errors troubleshooting (remote access) 4. Malware removal/PC Tune-up (remote access) 5. Home/small office network setup (remote access) 6. Photo manipulation and enhancement 7. Graphic designing 8. Web Development 9. HTML, CSS, PHP 10. Telemarketing, phone, e-mail, chat support 10. Proficiency in MS Office Applications 11. Audio/Video Editing 12. Music Production

    $7.00 /hr
    3,534 hours
    4.21
  9. Sophia M.

    Sophia M.

    VA| Wordpress| HTML CSS PHP| SocialMedia| TeamLead| QA| Photoshop

    Philippines - Last active: 1 month ago - Tests: 4 - Portfolio: 13

    WORLD CLASS WORKER! I can work as all around Virtual Assistant, Admin Support, Social Media Manager, Project Manager, Wordpress Assistant/Manager/Developer, QA, with basic knowledge on SEO and a lot more. I am responsible and fast learner. I am also flexible to any work given. I am very interested to learn new things, undergo training and improve my skills.

    $10.00 /hr
    1,756 hours
    4.85