Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Misty L.

    Misty L.

    Odesk Award Top 1 Winner, Admin Assist,VA,Excel,Customer Support&More

    United States - Last active: 1 day ago - Tests: 20 - Portfolio: 27

    ** Awarded the Odesk Top 1% of Contractors WorldWide Award for 2013** Over the last 9 years I have developed my skills as a Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Quicktate, DHL, Envoy, and URX. I am seeking opportunities to further the use my skills. I love working with CEO's on start-ups and I am looking for administrative oriented projects and jobs. I also enjoy Excel projects and I know my way around macro's and formulas.I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to the businesses I serve. I like to consider myself a true Jack-of-All-Trades. I can be reached through Skype and Email, I do not use a webcam.

    $27.78 /hr
    20,413 hours
    4.92
  2. Kelly N.

    Kelly N.

    Top 10% ~ VA ~ Expert Support ~ WordPress Web Master ~ & More ~ USA

    United States - Last active: 3 months ago - Tests: 3 - Portfolio: 8

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.

    $33.33 /hr
    1,957 hours
    4.65
  3. Asif Khan

    Asif Khan

    Technical / IT / MCSA Office 365 / MAC OS X Support

    Pakistan - Last active: 1 day ago - Tests: 17 - Portfolio: 7

    For the past 5 years, I have been working as a Technical Support Representative and Help Desk technician. I have handled email, chat and phone support, both inbound and outbound. I was a level 2 technician with Microsoft PC Safety which specializes in removing viruses, Windows Update issues, Antivirus programs, Firewall issues and other security related issues with the operating system. My core competency is with Active Directory, Microsoft Operating Systems and Networking devices. Based on knowledge and experience gained over the last 5 years as Technical Support / IT Support, I have developed a great expertise in many fields such as: Windows Server 2003/2008R2/2012, Windows XP/Vista/7/8, Microsoft Exchange 2010/2013, Outlook 2003/2007/2010/2013, MCSA: Office 365 MCP: Microsoft Azure Virtualization environments: Hyper-V, VMware Workstation and VMware Server ESXi 5.0/5.1 Antivirus server: Symantec Endpoint Protection, ESET NOD32 administration. Backup: Symantec Netbackup, Symantec Enterprise vault Network Administration, ERP system administration, MAC OS X Mac OS X Server Desktop and Technical support. I also have great experience with installation, configuration and administration of different kind of device like network printers, routers. Based on my friendly and communicative spirit I am sure I can fulfill all your requirements and expectations.

    $8.00 /hr
    2,676 hours
    4.96
  4. Kristine S.

    Kristine S. Agency Contractor

    Project Manager/Certified Recruiter for Elance-oDesk Premium Services

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 8

    As a member of Elance-oDesk Technical Recruiting Team, Kristine is a highly recommended and qualified recruiter. She's got high-quality skills as a Project Manager specializing in Time Management, Workforce and Management, Planning, Initiation and Organization; with the utmost intelligence and eagerness to strive for the best, to learn new methodologies that greatly affect the business organization. Kristine is very flexible with any sudden change of environments, persistent and firm, however, calm while communicating with her team and has the ability of handling the continuous amount of unrelenting stressful activities. She can also help you with your start-up business doing feasibility studies and marketing works. She can be your Recruiting Rockstar, your Star Project Manager and your humble follower. Her ultimate goal - Bring the Best in your Organization! Her motto - Loving your work while working with passion...

    Groups: Central Desktop

    Associated with: XanLu.Net, Quick Access Providers

    $16.67 /hr
    12,552 hours
    4.82
  5. Alyssa kirstie Y.

    Alyssa kirstie Y. Agency Contractor

    Administrative and Customer Service Specialist

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 13

    My core competency involves doing various Administrative Tasks for clients and everything in between. I specialize in Customer Service Support (Phone, Chat and Email Handling) particularly in E- Commerce & Mobile Applications, Account Management and Web research which includes but not limited to obtaining, analyzing and organizing information from raw data into a well-documented report. I have the exceptional ability to manage complex accounts and projects while meeting strict standards, new technologies and procedures. I have had extensive experience with a broad range of professional and supervisory positions and I always take pride in everything I do. I firmly believe that if you're going to do something, do it right the first time and with the best of your abilities - otherwise it isn't worth doing at all! I believe in the foundation of proper work ethics and assures honesty, promptness, accuracy and quality in every project entrusted to me.

    Associated with: Global Outsource Inc.

    $5.56 /hr
    3,725 hours
    4.68
  6. Cristo rio R.

    Cristo rio R. Agency Contractor

    Technical Support , Data Entry specialist, AUTOCAD Draftsman

    Philippines - Last active: 2 months ago - Tests: 2

    Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

    Associated with: ACCL Creatives Computer Services

    $7.78 /hr
    3,224 hours
    5.00
  7. Carla Coria

    Carla Coria Agency Contractor

    Bilingual Support Manager - Expert Translator (EN-ES)-Graphic Designer

    Argentina - Last active: 12/23/2013 - Tests: 10 - Portfolio: 9

    My objective is ideally to find a long-term (Part-time or Full time) job where I can work from home in the translation, customer service, or Graphic Design field. Thanks to oDesk, I've had the joy of working for some amazing companies as a Bilingual Support Manager (ES-EN) for the past 2 years. Before moving to oDesk I worked as a Dish Network Rep. here in Argentina for the States and personal translator/secretary for my employer who handled these US Dish Network Accounts for 5 years. I also worked as a law firm secretary, I'm a Law student and I'm working to obtain my Juris Doctor. My native tongue is Spanish, however, I was raised up in Columbus, Ohio so my English is fluent and I'd be more than happy to offer a voice call demonstration on Skype or any other available voice call service to verify my pronunciation and common knowledge of both languages. I have taken the Spanish- English Translation tests here on oDesk and I'm in the TOP 10% of test takers. I'm very responsible with due dates and easy to get a hold of online if anything should come up. I'm in the -3 GMT Time zone and available during US office hours. Well, that's about it! Feel free to browse around my profile or get in touch with me - I'm a proud 5 star contractor! Hope to work with you soon!

    Associated with: InfinitColibri Agency

    $23.33 /hr
    2,812 hours
    5.00
  8. Neil F.

    Neil F.

    TOP 25 PROVIDER - Web Developer - Joomla CMS - Graphic Design - USA

    United States - Last active: 1 day ago - Tests: 2 - Portfolio: 18

    I have a natural ability to conceptualize and implement web content. I have a keen eye and experience in graphic design as it relates to the internet/Intranet and publishing and advertising. I am a Photoshop Master Trainer with many years experience administering Adobe Photoshop Training. Developed a two day course with hours of video screen presentations for a two CD Photoshop Course. I have been developing for Joomla almost exclusively for the past 4 years. I am bright, articulate, and have a pleasant and professional manner. I have accumulated a vast amount of web design, programming and mastering experience. I have working experience in the advertising and publications sectors. My experience as a web developer has given me the ability and foresight to conceptualize a finished application, project or campaign and how it relates to user issues, expansion, compatibility and the bottom line before work begins. I have a deep understanding of modern marketing and advertising concepts. I have extensive supervisory and sales skills and experience and relate well with employees when implementing company policies and ideas. I see myself as being very flexible, creative and willing to get involved. I have very strong communication skills and a good sense for interpreting instructions. I work well alone or as part of a team. I am very dependable and have a friendly attitude. My extensive customer service and sales background also give me the ability to deal with customers and co-workers fairly and efficiently under pressure. My experience and strong efforts to stay abreast of technical, advertising and marketing advances enables me to easily wear the many different hats that are so often required by a dedicated worker in today's modern,technical & fast paced work environment. Respectfully, Neil E. Fabbo Please See: http://universedesign.com

    $22.22 /hr
    2,025 hours
    4.48
  9. Saiful Islam

    Saiful Islam

    Project Manager/Virtual Assistant/Business & E-commerce Consultant

    Bangladesh - Last active: 1 month ago - Tests: 31 - Portfolio: 14

    I am here with a slogan " Make it possible". Integrity, Honesty, Hardworking and Professionalism is the combined key of my SUCCESS. Having huge hands on experiences in different multinational companies and freelancing / Virtual world I can promise to deliver the BEST work to my valued clients. I believe my experiences, creativity, dedication, hardworking & honesty will help to drive your project successfully. 3D is my working style: √ DELIVERS 100% accurate result √ DELIVERS the work before deadline (100% guaranteed) √ DELIVERS the work with details progress report time to time

    $15.00 /hr
    2,826 hours
    4.98
  10. Brinsley Brooks

    Brinsley Brooks

    Consultant

    India - Last active: 1 day ago - Tests: 5

    Over the last 5 years I have been engaged in Recruitment Services in the Financial Sector. Prior to that I worked as a Quality Assurance manager in a Tea Marketing Company. The Job entailed implementing ISO certified Quality and Food Safety Systems in all the Factories and warehouses of the company. I also created content for the marketing dept in the form of Write ups, PPoint presentations, short documentary clips, photographs. I would also write the Chairman's speeches and press releases for him to deliver. Prior to this I spent 22 years in the Cultivation and Manufacture of Tea in Darjeeling. I have a very comprehensive knowledge in this subject

    $16.67 /hr
    2,743 hours
    5.00