Administrative & Design Professional
Self-motivated and client-focused Administrative & Customer Service Professional with over fourteen years of skilled administrative and customer service experience in multi-industry environments. Along with in-depth experience applying graphic design principles to produce innovative and tastefully creative print documents and web sites ready to contribute to your organizations success.
Administrative Support Customer Service Rep Graphic & Web Design / IT
Administrative Support & Customer Service
Responding to daily operations by planning meetings, teleconferences, travel, events, preparing correspondence, managing files/documents, payroll, accounts payable & receivable, scheduling, and providing general clerical support.
Directing day-to-day office operations for senior level management to include the CEO, Vice Presidents, Board of Directors, staff and public of 40+.
Providing face-to-face, email and telephone customer service support to hundreds of customers and clients in a variety of different industries.
Graphic / Web Design / IT
Lead designer on a variety of web and graphic design projects, including marketing materials, logos, and HTML web sites from conseptualization to publishing/printing.
Creating and establishing presence in social networking sites including Facebook, Twitter, YouTube, Pinterest, Instagram as well as posting on relevant blogs and seeding content into social applications as needed for companies.
Handle technical troubleshooting including system crashes and slow-downs as well as providing daily technical support for e-mail, network, connectivity, peripheral equipment, and system maintenance. Hardware/Software installation.
MS Office Suite, OpenOffice Suite, WordPerfect, MS Works, Wordpress, QuickBooks, Lotus 1.2.3 & Notes, Google Docs
Graphic / Web: Adobe Photoshop, Paint.NET, Microsoft Paint, Picasa, CorelDRAW, Dreamweaver, CoffeeCup, HTML5
Operating Systems: Windows 98 / 2000 / XP / Vista / 7, Android, iOS4.0, iOS 5.0
Web Browsers: Google Chrome, Explorer, Firefox, Safari, Opera, Citrio, Aviator
Medical Software: EPIC, Chartmaxx, GPMS, SMS, NaviNet, GHP, CoPath, Report Express
Medical Transcription: ICD-9 Coding, CPT Coding, Job Lister (dictation)
Customer Service: Eddie Bauer Mainframe, Interaction Client, SIP Soft Phone, VOIP
Keyboarding Skills: Typing (85 wpm) Data Entry (19K alpha-numeric and 23K numeric)