Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

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Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 16 Online Help projects are completed every quarter on Upwork.


Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.70.

Last updated: October 1, 2015

Popular Online Help Searches

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Alexander Lor

Alexander Lor

Moodle Consultant and Instructional Designer

Australia - Tests: 3

Over the last four years, I have worked on a wide range of elearning projects as an instructional designer, online course developer and Learning Management System administrator. I currently implement, develop and maintain Moodle LMS systems for educational institutes in Australia. This ranges from small tasks such as plugin installations, site configurations to larger tasks such as course backups and website integration. For elearning course development I use Adobe Captivate, Articulate Storyline and Camtasia. I also have some experience in the following areas: LMS site setup and customisation, SugarCRM, Survey Monkey, Joomla website development, PDF/Word conversion, Data entry, Vettrak, Articulate Storyline, Adobe Captivate, Microsoft Office packages, Adobe software packages, Audio/Video recording, Screencasting, Tumult HYPE, Video/DVD conversions, social media marketing, Youtube transcription/closed captions development, change management implementation, Wimba authoring, Apple Mobile device management, LLN course development. I’m available for projects in the following areas... - Instructional design consultation - Online course development - Moodle setup and administration - Website development - Moodle Administrative support - Technical/support documentation

$55.56 /hr
0 hours

Imtiazul Haque

Imtiazul Haque Agency Contractor

Online Business Marketing Expert

India - Tests: 7 - Portfolio: 30

I have been doing Online Marketing for past 10 years.My Job is a challenging work for me.I learn every day and experiment it live.I have worked with startups and also well established Online companies.During my experiences I learnt to give respect to earn Respect. I respect other people's time, effort and money that's why I always provide high quality deliverables in quick turn around time. My main skills and specialities: Online Marketing, Social Media Marketing, Content Marketing, Editing and Publishing articles for WordPress, Brand Marketing and Development, Web Analytics, Email Marketing,Lead Generation,Leadership, Strategic Planning. Reach out to me for a quick conversation about how I can help your business reach the right audience using latest and effective internet marketing techniques. I am proud to work more the 3k hours individual and my company profile in upwork crossing 10k hours Thanks to my all the clients for appreciating my work. God Bless them All.

Groups:, Yahoo Web Hosting Designer

Associated with: Options Online World, Bilingual VA, MVM Enterprises Virtual Support Services

90% Job Success
$11.11 /hr
3,967 hours

Cecilia P.

Cecilia P.

Musician, songwriter, arranger, translator


Hi! I'm an italian musician, arranger, songwriter and experienced music teacher with Classical Piano Conservatory Degree and Master Degree in Music Business, and also an artistic assistant and secretary with good experience as a translator and interpreter (english and italian). Plus, I work as a lyricist both in english and italian and as a backvocalist. Here's what i could do for you: 1) work as a session musician (I am a keyboardist, pianist and backvocalist) 2) help with arranging your music 3) transcribe music 4) help with your label, with planning an event or a concert 5) translate something for you: English to Italian and Italian to English. I'm quite flexible and a fast learner! Let's work together!

$20.00 /hr
6 hours

Angel T.

Angel T.

Junior Web Developer and Designer / Internet researcher / Game tester

Macedonia - Tests: 3 - Portfolio: 4

Hello everyone. I'm web developer and designer with junior experience. I'm also data-entry specialist with decent e-commerce experience. My skills: - HTML - CSS - JavaScript - jQuery - PHP - Wordpress/WooCommerce Graphic design skills: - Logo/Banner design - Business cards - Brochure design I'm a passionate gamer, so testing your games would be my pleasure. I prefer to work both, part and full time. Thank you.

97% Job Success
$7.78 /hr
216 hours

Urvashi P.

Urvashi P.

Expert SEO & Link Building Sepcialist, Genius On Page Optimizer

India - Tests: 2 - Portfolio: 2

Over the last 5 years, I have invented a wide range of SEO Techniques, Link Building Methods, Outreach Strategies whether they are for Guest Posts, Resource Links, Broken Link Building, Giveaways or Partnering with blogs for ongoing promotions. I have mainly worked with B2B clients, with agencies and SEO experts. That has given me opportunity to improve my skills, build discipline in my reports, understand the importance of timely reports, get work done within deadline. My core competency lies in complete end-end management to promote any new or existing business with plan. Without planning nothing get succeeded and result could be disappointment. . I also have some experience in the following areas: PHP, Wordpress, SQL, HTML-5, Responsive Website Design and Basic Photoshop editing. I look forward working with you too - Lets get in touch.

72% Job Success
$5.56 /hr
4,088 hours



PHP, Magento, Wordpress

Pakistan - Tests: 7 - Portfolio: 8

My core Skills are: HTML5, CSS3, PHP & Mysql, Wordpress, Magento, Bootstrap, E-Commerce Sites/Sores, Paypal Payment Gateway, OpenCart. I can develop any type of website in Just a Weak or a Day. *NOW 40+ HRS/Week* Reasons to hire me: * I have great communication skills (unlike most really talented developers) * I am available at least 8 hours of daytime (whatever your timezone is) * I've been developing for 5 years. There is virtually nothing I can't do. * I work multiple times faster than most developers on oDesk (I've checked), which makes me actually a money saver, even with my rate. Generally I make your life easy.

100% Job Success
$12.00 /hr
391 hours

Narender S.

Narender S.

Graphic Designer, 2D Animator, Photo Retouching Artist

India - Tests: 6 - Portfolio: 13

I am a certified Graphics Designer/Logo Specialist on oDesk.I am an expert in Adobe CS 6, Illustrator, Photoshp, Flash, AE etc. My valuable clients have always appreciated my work and ranked it top-quality and very professional. You can review my oDesk profile and see what my clients say about me.

71% Job Success
$22.00 /hr
50 hours

A.F.M Mahbubur Rahaman

A.F.M Mahbubur Rahaman Agency Contractor

Graphic design, Digital image editing

Bangladesh - Tests: 3 - Portfolio: 15

I have 5 years working experience of Clipping Path, Masking, Retouch, Shadow Create, Neck Join/Image Manipulation, Multi Path, Image Restoration, Color Correction, Background Change/Remove, Graphics Designee applications (Adobe Photoshop cs6). I like to take responsibility. I'm available, approachable, and eager to keep myself busy working almost all my waking hours. I never bid any project which I think I cannot complete. I am always reliable, honest. I always try my best to satisfy 100% a client whereas job is small or big. I'm a new worker and I want to prove my skill. I'm waiting for a chance.

Associated with: ClippingMaskingService

$3.33 /hr
164 hours

Vandana Badkas

Vandana Badkas Agency Contractor

Technical Writer / Proofreader / Editor / Courseware Developer

India - Tests: 13 - Portfolio: 10

I am a certified Technical Communicator and a graduate in Engineering (Information Technology). With over two years of experience in Technical Writing and Technical Support, I have developed my communication and writing skills with regards to technical and creative writing. I work as a Technical Documentation Specialist with InTimeTec. I specialize in, but not limited to: technical content writing, creative writing, proofreading, creating style guides, templates, online help, manuals, on-screen documentation, and user guides. My knowledge of tools and technology includes: Microsoft Word, Adobe RoboHelp, Adobe FrameMaker, Microsoft Visio, Microsoft PowerPoint, SnagIt, and HTML. At InTimeTec, we have proven methodologies to ensure high-quality deliverable within strict deadlines. Higher customer satisfaction is our greatest asset. I work with a diverse and experienced team of professionals who complement my skill set. I am seeking opportunities to add value to a product by providing high-quality documentation. I look forward to working with you soon.

Associated with: In Time Tec

97% Job Success
$20.00 /hr
209 hours

Ahsanur Kabir

Ahsanur Kabir Agency Contractor

HTML CSS SEO eBay Amzon Listing Template Designer Store Manger

Bangladesh - Tests: 5 - Portfolio: 17

I have over 5 years of experience in eBay, Amazon, Etsy, Shopify, Volusion, Magento, BigCommerce, WooCommerce, & others eCommerce product listing, Web Research, Data Entry, etc. Listing platform or tools I used are ChannelAdvisor, inkFrog, M2E Pro, Auctiva, TurboLsiter, HighWire, Linnworks, BlackThorne Pro, etc. Over 2 years experience on adding items to eBay Motors with vehicles / parts compatibility. Also familiar with all basic photo editing, HTML, & CSS. My knowledge, skills, professionalism, and excellent work ethic are tools that I use to deliver your project efficiently. Also experienced with domain registration & hosting, cPanel management, WordPress installation, Theme, Page, & Post management with proper media like audio, video, images, etc. I am available for both short term and long term projects but prefer long term projects. I am available to work 6 days per week except Friday & my working hours are flexible. Looking forward to build win-win relationship with you. Thanks for reading!

Groups: BigCommerce, Bluehost Developers and Designers...

Associated with: WebNext BD

94% Job Success
$10.00 /hr
7,867 hours