Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on Upwork for free!

Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 41 Online Help projects are completed every quarter on Upwork.

41

Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: July 1, 2015

Popular Online Help Searches

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  1. Stephanie C.

    Stephanie C.

    Instructional Designer/Developer

    United States - Last active: 8 days ago - Tests: 1 - Portfolio: 2

    I have more than 10 years of knowledge and experience in the training field, including instructional design, instructional development, and e-Learning. I am familiar with various authoring tools such as Articulate Storyline, Articulate Suite, Adobe Captivate, Dreamweaver, and Microsoft Office Suite and use these tools as needed at a client's request. I have the ability to take information from a wide variety of topics/subject matter (e.g. create effective SOPs and knowledge assessments, how to use an ERP (SAP) system, human resources/soft skills, SOP documents, user guides) and create instructor-led or e-learning course ware for those topics while working with SMEs. I have experience in the following industries: medical device, pharmaceutical, financial, IT, human resource/payroll, and non-profit.

    $50.00 /hr
    0 hours
    5.00
  2. Kris Nicolas

    Kris Nicolas

    Your All-around Virtual Assistant

    Philippines - Last active: 19 hours ago - Tests: 12 - Portfolio: 4

    I am an efficient and tech savvy virtual assistant who is quick to problem solve. I offer a wide variety of specialties like lead generation, data entry, writing, web research, video editing, webinar set-up, WordPress admin skills, and more. I am proficient in English and will promptly communicate with you via email or Google hangouts.

    $10.00 /hr
    4,599 hours
    4.83
  3. John Furtado

    John Furtado

    PLEASE look beyond rating.New to Odesk Loyal,Hard working,Reliable

    United States - Last active: 6 months ago - Tests: 3 - Portfolio: 1

    Customer Service I have 14 years of experience working within customer service. I exceeded as a customer service representative and continued to maintain an outstanding appraisal. My ability to locate information quickly and accurately across several platforms, while defusing difficult situations is what made me successful at the help desk level. As a team leader I continued to maintain a top rated team by creating productive call flows that exceeded company objectives.Equally important as my experience is my passion to succeed. I enjoy problem solving and creating ways to improve my workflow. My garage has been recently renovated into an office and I look forward to being productive within my private space

    $10.00 /hr
    0 hours
    0.00
  4. Abdelhai L.

    Abdelhai L.

    English Tutor, Teacher and translator

    Algeria - Last active: 7 days ago - Tests: 2 - Portfolio: 2

    I am Abdelhai Laggoun a graduate of Didactic English from the University of Hamma Lakhdar in Eloued A native Arabic speaker and fluent speaker of English as well, I have been working as a part-time teacher in university and a couple of weeks in the secondary school I can work on these software : * Word * Excel * Power point * Photoshop * Illustrator * Ulead 11.0 * Adobe After Effects cs4 * Team Viewer 7 if you even needed help or a service in any of these fields - English Teaching and Learning - English tutoring - Making English Lessons for all levels - Translation work - Online assistance - E- Learning and Teaching - Posting and Networking - Simple Graphic design works

    $3.00 /hr
    0 hours
    4.87
  5. ATTA UL MUSAWAR

    ATTA UL MUSAWAR

    Expert in Bootstrap, Wordpress, Magento, PHP

    Pakistan - Last active: 4 days ago - Tests: 7 - Portfolio: 8

    My core Skills are: HTML5, CSS3, PHP & Mysql, Wordpress, Magento, Bootstrap, Commerce Sites/Sores, Paypal Payment Gateway, OpenCart. I can develop any type of website in Just a Weak or a Day. *NOW 40+ HRS/Week* Reasons to hire me: * I have great communication skills (unlike most really talented developers) * I am available at least 8 hours of daytime (whatever your timezone is) * I've been developing for 3 years. There is virtually nothing I can't do. * I work multiple times faster than most developers on oDesk (I've checked), which makes me actually a money saver, even with my rate. Generally I make your life easy.

    $12.00 /hr
    297 hours
    4.88
  6. Ahsanur Kabir

    Ahsanur Kabir Agency Contractor

    HTML CSS SEO eBay Amzon Listing Template Designer Store Manger

    Bangladesh - Last active: 19 hours ago - Tests: 5 - Portfolio: 17

    I have over 5 years of experience in eBay, Amazon, Etsy, Shopify, Volusion, Magento, BigCommerce, WooCommerce, & others eCommerce product listing, Web Research, Data Entry, etc. Listing platform or tools I used are ChannelAdvisor, inkFrog, M2E Pro, Auctiva, TurboLsiter, HighWire, Linnworks, BlackThorne Pro, etc. Over 2 years experience on adding items to eBay Motors with vehicles / parts compatibility. Also familiar with all basic photo editing, HTML, & CSS. My knowledge, skills, professionalism, and excellent work ethic are tools that I use to deliver your project efficiently. Also experienced with domain registration & hosting, cPanel management, WordPress installation, Theme, Page, & Post management with proper media like audio, video, images, etc. I am available for both short term and long term projects but prefer long term projects. I am available to work 6 days per week except Friday & my working hours are flexible. Looking forward to build win-win relationship with you. Thanks for reading!

    Groups: BigCommerce, Bluehost Developers and Designers...

    Associated with: WebNext BD

    $10.00 /hr
    7,664 hours
    4.87
  7. A.F.M Mahbubur Rahaman

    A.F.M Mahbubur Rahaman Agency Contractor

    Graphic design, Digital image editing

    Bangladesh - Last active: 9 days ago - Tests: 3 - Portfolio: 15

    I have 5 years working experience of Clipping Path, Masking, Retouch, Shadow Create, Neck Join/Image Manipulation, Multi Path, Image Restoration, Color Correction, Background Change/Remove, Graphics Designee applications (Adobe Photoshop cs6). I like to take responsibility. I'm available, approachable, and eager to keep myself busy working almost all my waking hours. I never bid any project which I think I cannot complete. I am always reliable, honest. I always try my best to satisfy 100% a client whereas job is small or big. I'm a new worker and I want to prove my skill. I'm waiting for a chance.

    Associated with: ClippingMaskingService

    $3.33 /hr
    164 hours
    4.00
  8. Vandana Badkas

    Vandana Badkas Agency Contractor

    Technical Writer / Proofreader / Editor / Courseware Developer

    India - Last active: 19 hours ago - Tests: 11 - Portfolio: 10

    I am a certified Technical Communicator and a graduate in Engineering (Information Technology). With over two years of experience in Technical Writing and Technical Support, I have developed my communication and writing skills with regards to technical and creative writing. I work as a Technical Documentation Specialist with InTimeTec. I specialize in, but not limited to: technical content writing, creative writing, proofreading, creating style guides, templates, online help, manuals, on-screen documentation, and user guides. My knowledge of tools and technology includes: Microsoft Word, Adobe RoboHelp, Adobe FrameMaker, Microsoft Visio, Microsoft PowerPoint, SnagIt, and HTML. At InTimeTec, we have proven methodologies to ensure high-quality deliverable within strict deadlines. Higher customer satisfaction is our greatest asset. I work with a diverse and experienced team of professionals who complement my skill set. I am seeking opportunities to add value to a product by providing high-quality documentation. I look forward to working with you soon.

    Associated with: In Time Tec

    $20.00 /hr
    169 hours
    5.00
  9. Imtiazul Haque

    Imtiazul Haque Agency Contractor

    Online Business Marketing Expert

    India - Last active: 2 months ago - Tests: 7 - Portfolio: 30

    I have been doing Online Marketing for past 10 years.My Job is a challenging work for me.I learn every day and experiment it live.I have worked with startups and also well established Online companies.During my experiences I learnt to give respect to earn Respect. I respect other people's time, effort and money that's why I always provide high quality deliverables in quick turn around time. My main skills and specialities: Online Marketing, Social Media Marketing, Content Marketing, Editing and Publishing articles for WordPress, Brand Marketing and Development, Web Analytics, Email Marketing,Lead Generation,Leadership, Strategic Planning. Reach out to me for a quick conversation about how I can help your business reach the right audience using latest and effective internet marketing techniques. I am proud to work more the 3k hours individual and my company profile in upwork crossing 10k hours https://www.upwork.com/companies/~01fed40583c372cafb Thanks to my all the clients for appreciating my work. God Bless them All.

    Groups: salesforce.com, Yahoo Web Hosting Designer

    Associated with: Options Online World, Bilingual VA, MVM Enterprises Virtual Support Services

    $11.11 /hr
    3,967 hours
    4.94
  10. Kelly Gump

    Kelly Gump

    Experienced Educator/Mentor

    United States - Last active: 15 days ago - Tests: 1

    14+ years in traditional and online education. A military spouse who is flexible and dedicated to doing what it takes to get the job done. Able to work with minimal supervision and eager to take on new challenges.

    Groups: Blue Star Families

    $38.89 /hr
    0 hours
    0.00