Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Rebecca Staple

    Rebecca Staple

    Freelance Writer & Photographer

    United States - Portfolio: 4

    I am a detail-oriented and resourceful professional with over nine years of experience, dedicated to providing reliable services in a variety of different fields, from writing and editing to photography. Services include: Lifestyle photography, food photography, recipe development, digital image editing, and research. My writing experience is quite varied; but I am especially interested in projects covering travel, food, health, or nutrition. If you have a job involving any of these topics, I would especially love the opportunity and look forward to building an ongoing working relationship!

    $15.00 /hr
    0 hours
    5.00
  2. Jane N.

    Organized and Motivated Assistant

    United States - Tests: 1

    Writing and editing written work is my primary focus. With a degree from Cornell focusing on theatre, music, and biology, my background and training is varied. I have experience in office management, transcription, accounting, and data entry. I have worked in a call center environment and have worked as an independent contractor in the customer service field.

    $15.00 /hr
    52 hours
    5.00
  3. Anissia L.

    Anissia L.

    Experienced Admin

    United States - Tests: 2

    I have over 15 years of customer service, data entry skills. I am detail oriented, a quick learner and can adapt to change. I'm a mature, responsible worker and have excellent time management skills to get projects done on time and accurately. I have worked in the banking, credit card, telecommuncations and healthcare industries.

    $7.00 /hr
    22 hours
    4.20
  4. Uzma B.

    Uzma B.

    Monique

    Pakistan - Tests: 3 - Portfolio: 5

    Having worked within the industry for over [4 year], I have developed a wide range of skills that would meet, and exceed the expectations for the role. I just have done with my studies (BSML-Hons 2007-2011) Bachelor in sciences and Modern Languages with major in French language and minor in Spanish language from National University of Modern Languages, Islamabad, Pakistan. I worked with Incall international as English account Mentor and then I worked with Amantel a Pinless Calling Card Company, U.S.A, as Team leader for the Spanish/French extension, deal with English, French, and Spanish customers. I have worked in National University of Modern language as French teacher and as well as I worked in Alliance francaise Islamabad, Pakistan. I also worked online as supervisor as Project Manager and handle French help desk, with NEW MEDIA SERVICES (an AUSTRALIAN company). Currently I am working with NetNizam PVT LTD as a Project Manager, I have been working with them for then 3 years now, together with netnizam I have developed and manager different projects, which can be seen in the portfolio.

    Groups: SocialEngine

    $10.00 /hr
    105 hours
    4.13
  5. Stacey T.

    Stacey T.

    Let ME help YOU GROW your business!

    United States - Tests: 1 - Portfolio: 7

    An experienced and professional Virtual Assistant providing an array of business services, superior quality work ethics, exceptional customer service and above average ability to work independently with little direction. Detail oriented, highly organized and able to work with multiple levels of tasks and meet strict deadlines. My job is to make your life easier by integrating reasoning skills and critical thinking to provide you with the best possible service experience for all projects, big and small. Dependable, professional, resourceful, creative, organized, very detail oriented, critical thinker and super friendly. Consistently ranked above top 35 within Elance with 5 star rating and over 2000 hours logged

    $27.00 /hr
    3,681 hours
    4.88
  6. Philip peter R.

    Philip peter R.

    Customer Support, Email Handling, Zendesk Suppport

    Philippines - Tests: 10 - Portfolio: 1

    I have been a Customer and Technical Support Rep for almost 8 years now, I have worked as a Technical and Email Support for an Australian Company, an Email Inquiry Specialist for a bicycle company based in Australia and as a Zendesk Email Support for a US based company. I have also been a Radio Announcer, Production Director for 12 years, and I also do voice over projects before I became a customer support. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and can speak and write English correctly.

    Groups: Pro Customer Service

    $7.78 /hr
    7,647 hours
    4.51
  7. Kathryn M.

    Kathryn M.

    Graphic Designer

    United States - Portfolio: 16

    Kathryn has a passion for graphic design, photography and simplicity. She enjoys the wide range of projects and varied clients she creates for. She believes working on projects should be fun. She is professional but yet a fun outgoing person to work with. She specializes in many areas of designs including but not limited to: Brochures, logos, posters, postcards, advertisement and marketing materials, publication design, branding and many more. Kathryn is available for work and will keep costs cheap and occasionally volunteer on projects to keep her portfolio fresh and up to date with the latest design trends. Branding, graphic design, logos, flyers, posters, business cards, brochures, advertising, publication, banners, letterheads.

    $11.00 /hr
    0 hours
    4.70
  8. John Vincent Miraflor

    John Vincent Miraflor

    Online Marketing SEO/PPC, English Tutor

    Philippines - Tests: 4

    below is a summary of my previous work experiences and the companies I've worked for. DirectWithHotels Inc. (November 2011 - Present) Online Marketing Associate -Google+ Local Listing / Business Page Optimization/Verification -Google Hotel Finder, Google Analytics, Google Maps and Map Maker -Social Media Marketing (Facebook, Google+, Twitter, YouTube) -Social Bookmarking -Link Building -Basic On Page audit and optimization -Keyword Research Market Management Associate / Channel Management Associate -Property Management for Hotels / Resorts -Revenue Monitoring and Management -Phone and Email support for Internet My Outdesk Inc. (June 2011 - Present) -Virtual Assistant Manager The Master’s Academy Philippines (June 2011 - present) -English Public Speaking Lecturer Direct with Hotels (June 2011) -Language and call handling coach Endless Rise Inc. (March 2011 – May 2011) -Wed Design Senior Project Manager -client/reseller management -Head of web design team -Basic SEO usage -Social Media Marketing The Design People Inc. – Agent Image (March 2010 –March 2011) •Project Coordinator – assisting Project Managers and Art Directors •Senior Project Manager – Client management, web design direction and web content population •Art Director – home page design and overall site theme direction 1Fish Productions (January 2010 – February 2010) -Graphic Artist -Event Photographer West Contact Services (March 2006 up to December 2009) -EarthLink Wireless TS/CS/SAVEs/Sales - Level 1 agent - Level 2 agent - email support and escalations -OIC – EarthLink Wireless -Production Team Leader – EarthLink Wireless -Operations Trainer - Product Training (ATT U-verse) -Operations Trainer-Accent Training(Can8 & Accent Modules) Freelance Computer Technician/Consultant (2001 up to present) -Computer upgrades -Repairs -Software Installations GMB I-Next Net Services, In-house Tech (2004) -Computer repairs and diagnosis -Software installation -Basic Networking

    $7.00 /hr
    0 hours
    0.00
  9. Yvonne King

    Yvonne King

    The Three Rs: Reliable, Reputable, Results

    United States - Portfolio: 5

    I am a multimedia writer and virtual assistant who has over 20 years combined experience in the media/communications and academic fields. I am here to provide exceptional and reliable support and overall project management for all your business needs including social media management, reports and presentations, press releases, blog content, research and event planning. My credentials include a master’s degree in professional writing from the University of Southern California. Hire me if you want to get it done right and on time.

    $44.00 /hr
    2 hours
    0.00