Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 300 Phone Support projects are completed every quarter on Upwork.

300

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.43.

4.43
Last updated: July 1, 2015
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  1. Syed raza A.

    Syed raza A.

    Designer, Developer, SEO Specialist

    Pakistan - Last active: 1 day ago - Tests: 2 - Portfolio: 15

    Over the last 10 years, I have developed a wide range of websites using HTML5, CSS3, Javascript, PHP, MySQL, Asp.Net, Sql Database also developed wide rang of desktop softwares using c#. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. I also have great experience in the following areas: * Web Designing * Graphic Designing * Web Development * Search Engine Optimization ( SEO ) * Email Marketing * PHP * MYSQL * HTML5 * CSS3 * Custom CMS * Joomla * Wordpress * Many Other Areas

    Groups: Bluehost Developers and Designers

    $25.00 /hr
    4,364 hours
    5.00
  2. Iuliana Andrei

    Iuliana Andrei

    PM CS HR translator captioner

    Romania - Last active: 3 days ago - Tests: 3 - Portfolio: 3

    Passionate problem solver with hybrid skills, my favorite thing to do is take a piece of chaos, put all pieces in the right places and make everything run as smoothly as the engine of a German car. Native Romanian and Moldavian speaker, I have a BA in Law and a certification as translator and interpreter for the English language from the Romanian state, as well as obtaining 96% at the TOEFL test. I also have experience in translating between French and Romanian. I am experienced in translating, subtitling/captioning, transcribing, editing, proofreading legal, economic, IT, medical, administrative and general documents. Since I love a challenge, I was involved in recruiting projects, for both commercial and non-profit organizations, as well as having a solid organizational, administrative, customer support and project management experience. Available for: - Expert level translation, transcribing, subtitling/captioning, editing, proofreading of legal, economic, administrative, IT, medical and general documents between the following pairs of languages: English-Romanian, Romanian-English, English-Moldavian, Moldavian-English, French-Romanian, French-English. I have 15 years of experience in that field. - Expert level customer support (CS) in English, French, Romanian, Moldavian. I have experience in offering support in both B2C and B2B settings and in training other people to do it. 7+ years of experience in that field. - Intermediate level project management services - specific experience with start-ups and NGOs: problem solving, standardizing, creating and training teams, creating replicable chains of actions. 10 years of experience in that field. - Intermediate level HR services - creating job posts, interviewing and selecting candidates, on-boarding them. Worked both directly with a recruited team and recruited personnel for companies as external recruiter. 3 years of experience in that field.

    $25.00 /hr
    45 hours
    4.99
  3. Kike A.

    $25.00 /hr
    15 hours
    5.00
  4. Damon K.

    Damon K.

    Copywriter, Web and Print InDesigner

    United States - Last active: 1 month ago - Tests: 3 - Portfolio: 4

    Indecisive about who to choose for a job? Explain what you need and I will send a specialized sample of my work. FOR FREE. Copy for ads of any type. Flyer, brochure and catalog production. InDesign or Photoshop Web Design and content creation. eBook formatting. Kindle or PDF. Phone Sales Rep. Upselling, Cold and Warm Calls. Customer Service. Phone support and answering services. Let me know your needs, and I will work for you to fix them.

    $14.50 /hr
    4 hours
    5.00
  5. Kira M.

    Kira M.

    Illustrator and Graphic Designer

    United States - Last active: 9 days ago - Portfolio: 26

    I am an experienced designer and project manager who works hard and gets things done on time. I have worked on many projects for theaters and local businesses, including designing posters, brochures, programs, web advertising and data entry. I've also worked on a wide variety of online and offline clients to illustrate books, design logos and other web graphics, and create marketing materials. I am proficient in Photoshop, InDesign, Illustrator, Quark, Microsoft Office, and Windows and Mac OS. Having worked as a boutique manager I also have excellent communication and interpersonal skills, and am an effective team leader always ready to take on new projects with great enthusiasm. All this experience has made me an accomplished problem solver and given me the ability to work with minimal supervision. As a manager I was also responsible for data entry and inventory count. In my off-hours, I am also very artistic and work in many mediums including painting, sculpting and drawing

    $23.00 /hr
    2 hours
    4.90
  6. Tasha Lindsey

    Tasha Lindsey

    Experienced Human Resources, Payroll, Customer Service Project Manager

    United States - Last active: 1 month ago - Tests: 2

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

    $17.00 /hr
    6 hours
    5.00
  7. Ali Saiyed

    Ali Saiyed

    Logo designer

    United States - Last active: 09/03/2014 - Tests: 5 - Portfolio: 1

    I have a basic web design knowledge using HTML5, CSS3, and Javascript. I have also used Wordpress to update websites. Also I'm an affordable Web and Graphic Artist who passionate in Creating designs of your expectations. Over the last few years in designing, Adobe products became my playground especially with Photoshop and Illustrator. I have developed experience and an exceptional skills in the field of Web/Graphic Design that make me able to accomplished numerous big and small projects successfully.

    $14.44 /hr
    4 hours
    5.00
  8. Stefan Spirkovski

    Stefan Spirkovski

    Zendesk Technical Support Specialist

    Macedonia - Last active: 7 days ago - Tests: 7 - Portfolio: 4

    I started to work as a IT support agent, just to try out something new, but then... I fell in love with this type of job. The communication with so many different customers, the art of getting their trust and satisfaction has been a alluring and main driving force for me, for the last 2 years. I love to learn new stuff (kind of addicted to it), and I do that quick and efficiently. With my educational background in IT, I have plenty of technical skills that would come in handy in various situations. I play exceptionally in a team environment, and I consider the team to be my family. I can handle all kind of stressful situations, and I get the best of it 99,9% of the time. I guarantee that if you make your choice to add me to your team or company will be 100% satisfactory.

    Groups: Pro Customer Service

    $16.67 /hr
    1,600 hours
    5.00
  9. Hatim ED-DEHAJ

    Hatim ED-DEHAJ

    ~ Expertise (8yrs) : Design-related + Data-related ~

    Morocco - Last active: 3 days ago - Tests: 66 - Portfolio: 15

    HPoulo.wordpress.com/about/ (My Core Designing Samples) I'm an Experienced freelancer & a fast Learner.. Proven by the score on the tests i take (and update) and 100% 5* clients' feedback. Otherwise, i DON'T BLIND BID.. I do not apply to, or, accept a job invitation if it does not fit my Qualifications! I got hired elsewhere for the past few months and now i'm free again. Hence, i resumed my work on Upwork : " Not only for designing projects ..But, i am very happy to design...i just tempt to start an internet marketing project! ". * Why am i special ? :-: I usually try to propose a very competitive/affordable pricing & i strive to negotiate long-term or even life-time offers; :-: My #1 and key objective is being extremely Detail & Deadline Oriented, to provide a trustworthy work, with accurate/professional Results (that's what " service excellence is a duty " stands for...in my rules); :-: I am on time for my worldwide clients : " I affirm that i have NO ISSUE to work according to all Time Zones & I'm tracking all the world clocks with a specific program ". * What do i use ? :-: MS® Windows (7 Professional Edition 'x64' w/ SP1) :-: Adobe™'s Master Collection (CS6 Mid-Eastern Version 'x64' w/ Support of any Language Fonts) :-: MS® Office (10 Pro Plus) + Other decent programs for peculiar tasks + A Pen & some Papers '^^ → I'm still eager and I am able to do multiple stuff! (feel free ..Browse my Skills)

    $38.89 /hr
    224 hours
    5.00