Avaya Call Center and Telephony Expert
Over the last 8 years, I implemented and supported Avaya Telephony and Contact Center Solutions for various giant companies in Banking, Finance, Telecom and other sectors in Russia. Designing, Deploying and troubleshooting all Avaya media servers like IP Office, S8300, S8400, S8500, S8700, media gateways G450, G650 & G700, Contact Centers like AIC, CCE, AACC and etc.
ACE - Implement: Contact Center/CRM
ACS - Implement: Call Center;
ACS - Implement: Avaya Interaction Center/Operational Analyst;
ACS - Implement: Avaya Voice Self Service.
Worked with Windows, Linux, Solaris, MSSQL, Oracle, Cache, PostgreSQL, VMWare, Hyler-V, Zabbix, SBC, SIP/VOIP.