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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Michael David Lim

    Michael David Lim

    Technical Support/Customer Service/Sales Representative/Data entry

    Philippines - Last active: 21 hours ago - Tests: 2

    I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for 360training.com (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.

    $7.78 /hr
    2,355 hours
    4.80
  2. Mickoloy W.

    Mickoloy W. Agency Contractor

    Draftsman / Customer Service Pro, Zendesk

    Jamaica - Last active: 1 day ago - Tests: 7 - Portfolio: 5

    I am a skilled Draftsman in both 2D drafting and 3D modelling and certified in Building Construction and have spent over 6 years in this field owning my skills. I am also an expert customer care specialist who have excelled in providing an amazing care experience to customers of fortune 500 companies in the United and Canada for the past 7 years. In carrying out my tasks, I have used various types of CRM tools such as Zendesk and Insightly, as well as, tools such as Zapier, Evernote, Trello, Droptask etc. My other skills include, appointment setting, Data Entry, Technical Support and I strive to gives my best at all times while paying special attention to detail. I am dedicated to providing the highest quality service at an affordable price as well as ensuring that the highest level of communication is maintained so clients can realize their desires.

    Groups: Pro Customer Service

    Associated with: Morwell Virtual Solutions

    $10.00 /hr
    1,357 hours
    4.99
  3. Jan Kenneth Villalon

    Jan Kenneth Villalon

    VA, Data Researcher, Customer Service, Engineer

    Philippines - Last active: 3 months ago - Tests: 1

    - CSR where my experience can be utilized to improve customer satisfaction - an Electrical Engineer, able to run engineering projects from inception to success; excellent attention to details and well organized - knows AutoCAD, Adobe Photoshop

    $3.33 /hr
    1,052 hours
    5.00
  4. Mary Elizabeth

    Mary Elizabeth

    Architect

    Dominican Republic - Last active: 7 days ago - Tests: 9 - Portfolio: 3

    I am a very energetic candidate that will bring an outstanding service to your company. I am very professional person, really outgoing that can provide incredible customer service with the best skills, with plenty of experience on the field, great ability to multitask. Propose new ideas and knowledge for the development of such a prestigious company. If you are looking for a detail oriented professional-look no further. Handling the following sotfware: Zoho CRM, Zoho invoce, Zoho Survey, Campaing Zoho, SEO, Google Adwords, Google Drive, Smartsheet, Wordpress, Evernote, administrative expertise. Organization and attention to detail are my specialties. Proficient in Microsoft Office and Also experience in customer service and Cad drawing. Hire me for your next project Odesk, you will not be sorry!

    $8.89 /hr
    1,215 hours
    5.00
  5. Barkat U.

    Barkat U.

    Expert in XHTML, CSS, JAVASCRIPT, JQUERY, SEO, SEM, SMM

    Germany - Last active: 1 day ago - Tests: 5 - Portfolio: 1

    I am expert in xhtml, css, javaScript, jquery, html5, css3. I do only high quality work including HTML5, CSS3, jQuery, Div based structure (Table less), CSS framework, Bootstrap, foundation, Responsive web design (Even in IE8), Cross browser compatibility (IE8+, Firefox, Chrome, Safari, Opera), SEO & Print friendly coding. I have also been working for SEO, SMM around more than 4 years. I have huge knowledge on latest SEO techniques that are quite google friendly and all of my works are Penguin and Panda safe. I did a lots of SEO works, my profile also say my experience in this field. I have a vast experience in Social Media Marketing. I can set up SEO friendly pages for your sites through top leven social media like facebook, twiiter, google+, linked in, myspace, delicious, friendfeed, stumbleupon, diigo etc. Also do reputation management to give a good reputation for your site, recovering your site from Penguin and Panda. I can do different kinds of white hat link building tasks like blog posting, article writing and submissions, press releases, web 2.0, directory submissions, social bookmarking, Link Pyramids. Buffer sites (Thousands of links go to E-article and E-article contains your links), Links Chains, Link Wheels, Tier Linking, Social Tiered Linking etc. I am also expert in google analytics, analysis the behavior of your site, Pay Per Click advertising, Pay Per View advertising. Different kinds of ON page SEO to put your sites on google eye properly. Overall i am always ready to do your SEO, SMM, HTML, CSS works, just call me here.

    $16.67 /hr
    7,800 hours
    4.99
  6. ali husnain tariq

    ali husnain tariq

    BPO in/out bound Expert, Customer Support Expert, TeleSales Expert.

    Pakistan - Last active: 1 day ago - Tests: 13 - Portfolio: 27

    Seeking a challenging and rewarding opportunity in an advanced and competitive environment, in order to equip myself as a highly skilled and competent professional. I m in call center industry from over 2 years as an agent and now working as Call center trainer in Aracon systems. Excellent Communication skills. Can speak very good British accent and American accent.Know how to come up with the best rebuttals in order to rectify customer objections. Very good with problem handling and very good at communication and sales process trainings.

    Groups: Pro Customer Service

    $15.00 /hr
    50 hours
    4.88
  7. Mahesh R.

    Mahesh R.

    Project Manager, Business/Technical Analyst with 5+ year of Experience

    India - Last active: 1 day ago - Tests: 11 - Portfolio: 2

    ***100 Odesk hours in first 2 months*** It is easy to develop a software when you know precisely what to build and how to build. A structured documented method of entire SDLC can reduce a person's effort to a great extent and help in builduing a solid and stable software. According to statistics, following are the benefits of clear software requirements: ► Reduces cost as much as 60% on time and budget. ► 3 times less project failures. ► Reduces 70% to 85% of the rework costs. ► Project overruns can be reduced by as much as 20% by reducing the number of inaccurate, incomplete and omitted requirements. ► If a defect is found during the requirements phase costs one unit to fix, the same would cost more than 100 units if found after it is released. Objective: To produce a properly sturctured requirement for my employer which can help reduce the efforts and amounts needed to develop the entire software. Summary: Business Analyst/Requirement Analyst/Technical Analyst with total experience of 4+ years. Professional strengths: ► Possess good oral and written communication skills ► Possess worldwide communication skill (Ability to summarize and slow down when somebody does not understand) ► Have experience in interacting directly with key business users and geographically dispersed stakeholders ► Extract, analyze and understand business requirements, gap analysis between goals and existing business processes ► Experienced in logical and use-case modeling ► Experienced in business modeling ► GUI wire framing ► Experienced in creating excellent documentation on business and functional requirements ► Experienced to act as a bridge between customer and implementation team ► Experienced in performing functional verification of requirements before customer delivery. ► Well organized and structured ► Quick learner, analytical mind ► Have good trouble shooting skill ► Experienced working in multiple time zones ► Extensively experienced in working from home office remotely for almost 4+ years with no monitoring ► Specialized in eliciting business and functional requirements with out a single voice call with clients. Technical Skills: ► Possess knowledge of UML, Waterfall and Agile ► Familiar with programming Pro *C, C, PL/SQL, SHELLSCRIPT, UNIX, HTML, PHP, CSS, JAVASCRIPT. ► Familiar with Microsoft Office (Visio, Excel, Outlook, PowerPoint and Word) ► Have knowledge on SQL and databases ► Familiar with Filezilla, Borland Together, Tortoise SVN, GENEVA, IRB. Specific Domain Skills: ► Insurance ► Admin & Billing ► Healthcare ► Telecom ► E-commerce ► Mobile (Iphone, Android, Corona) Do you have an idea for a business system, and need a business analyst who is good in communication? I can help you realize it using following services: Primary Services: Initiation Phase ► Interact with business stakeholders ► Elicit and gather business requirement through one to one discussions or JRD's ► Document business requirements (BRD)/ Project vision document Analysis Phase ► High level wireframing ► Translate business requirements into functional specs ► Use case analysis using UML, use case diagrams ► Document software functional requirements specifications (SRS) Design Phase ► Class diagrams ► Use case diagrams ► System interaction diagrams ► Sequence diagrams Secondary Services: Design and Testing Phases ► Functional Testing/ requirements verification ► Usability testing ► UAT (User Acceptance Testing) My profile suits for analysis and design phases of SDLC for following roles: ► Technical Business Analyst ► Requirements Analyst ► IT Business Analyst

    $33.33 /hr
    124 hours
    4.45
  8. Mathew G.

    Mathew G.

    Experienced Customer Support & Core Network Implementation Engineer

    Kenya - Last active: 21 hours ago - Tests: 5

    I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

    $16.67 /hr
    5,679 hours
    4.68
  9. Alexandros Paleologos

    Alexandros Paleologos

    Automotive engineering student

    Guatemala - Last active: 3 months ago - Tests: 4 - Portfolio: 5

    Auto mechanic, Autodesk Inventor and AutoCAD experience, online car marketing specialist, experienced blog writer, experience with termofusión machines, mining industry experience, eager to learn about new things, currently living in Mexico City.

    $6.67 /hr
    4 hours
    4.88