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Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

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Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Mathew G.

Mathew G.

Experienced Customer Support & Core Network Implementation Engineer

Kenya - Tests: 5

I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

71% Job Success
$12.22 /hr
5,679 hours

Mahesh R.

Mahesh R.

Project Manager, Business/Technical Analyst with 6+ year of Experience

India - Tests: 11 - Portfolio: 2

***100 Odesk hours in first 2 months*** It is easy to develop a software when you know precisely what to build and how to build. A structured documented method of entire SDLC can reduce a person's effort to a great extent and help in builduing a solid and stable software. According to statistics, following are the benefits of clear software requirements: ► Reduces cost as much as 60% on time and budget. ► 3 times less project failures. ► Reduces 70% to 85% of the rework costs. ► Project overruns can be reduced by as much as 20% by reducing the number of inaccurate, incomplete and omitted requirements. ► If a defect is found during the requirements phase costs one unit to fix, the same would cost more than 100 units if found after it is released. Objective: To produce a properly sturctured requirement for my employer which can help reduce the efforts and amounts needed to develop the entire software. Summary: Business Analyst/Requirement Analyst/Technical Analyst with total experience of 6+ years. Professional strengths: ► Possess good oral and written communication skills ► Possess worldwide communication skill (Ability to summarize and slow down when somebody does not understand) ► Have experience in interacting directly with key business users and geographically dispersed stakeholders ► Extract, analyze and understand business requirements, gap analysis between goals and existing business processes ► Experienced in logical and use-case modeling ► Experienced in business modeling ► GUI wire framing ► Experienced in creating excellent documentation on business and functional requirements ► Experienced to act as a bridge between customer and implementation team ► Experienced in performing functional verification of requirements before customer delivery. ► Well organized and structured ► Quick learner, analytical mind ► Have good trouble shooting skill ► Experienced working in multiple time zones ► Extensively experienced in working from home office remotely for almost 4+ years with no monitoring ► Specialized in eliciting business and functional requirements with out a single voice call with clients. Technical Skills: ► Possess knowledge of UML, Waterfall and Agile ► Familiar with programming Pro *C, C, PL/SQL, SHELLSCRIPT, UNIX, HTML, PHP, CSS, JAVASCRIPT. ► Familiar with Microsoft Office (Visio, Excel, Outlook, PowerPoint and Word) ► Have knowledge on SQL and databases ► Familiar with Filezilla, Borland Together, Tortoise SVN, GENEVA, IRB. Specific Domain Skills: ► Insurance ► Admin & Billing ► Healthcare ► Telecom ► E-commerce ► Mobile (Iphone, Android, Corona) Do you have an idea for a business system, and need a business analyst who is good in communication? I can help you realize it using following services: Primary Services: Initiation Phase ► Interact with business stakeholders ► Elicit and gather business requirement through one to one discussions or JRD's ► Document business requirements (BRD)/ Project vision document Analysis Phase ► High level wireframing ► Translate business requirements into functional specs ► Use case analysis using UML, use case diagrams ► Document software functional requirements specifications (SRS) Design Phase ► Class diagrams ► Use case diagrams ► System interaction diagrams ► Sequence diagrams Secondary Services: Design and Testing Phases ► Functional Testing/ requirements verification ► Usability testing ► UAT (User Acceptance Testing) My profile suits for analysis and design phases of SDLC for following roles: ► Technical Business Analyst ► Requirements Analyst ► IT Business Analyst

79% Job Success
$33.33 /hr
124 hours

Michael David Lim

Michael David Lim

Technical Support/Customer Service/Sales Representative/Data entry

Philippines - Tests: 2

I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.

100% Job Success
$7.78 /hr
2,635 hours

Anshul Rana

Anshul Rana

Adwords Certified Professional

India - Tests: 6

I am a Google Adwords Certified professional -;idtf=111126730324446567084; My aim is 100% customer satisfaction by delivering best and timely services. Target to improve ROI and the brand value. PPC Expert Expertise in Google Adwords. Promotional Activity. Handling all Campaign activities. Analyzing Monthly, Quarterly and Annual Sales figures.

$9.00 /hr
22 hours

Daniel M.

Daniel M.

Expert technical support

Kenya - Tests: 6 - Portfolio: 1

A talented professional with over 5 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers, Engineers and fashion designers which has allowed me the opportunity to manage increasing workloads with tight deadlines. I take time to carefully review each project before bidding, and I only accept projects that are a good match for my skills to ensure that you receive outstanding professional service. An experienced professional who is ready and able to assist with your projects so that you can focus on generating revenue. Please reach out to me, to discuss how we can work together to free up your time and help you achieve your goals. HIGHLIGHTED SKILLS - Project Management - Brand Creation & Management - Problem Solving - Business Development - Internet Marketing - Team Building & Management - Marketing Campaigns - Administrative Support - Creation of Excel Spreadsheets, PowerPoint, Microsoft Word - Listing management on BigCommerce, eBay and Amazon SERVICES OFFERED - Virtual Assistant - Customer Service - Executive Support - Project and Virtual Team Management - Brand Creation & Management - oDesk Recruiter / Hiring Manager - Mobile app development through the BiznessApps platform

100% Job Success
$11.11 /hr
8,519 hours

Mary Elizabeth

Mary Elizabeth


Dominican Republic - Tests: 9 - Portfolio: 3

I am a very energetic candidate that will bring an outstanding service to your company. I am very professional person, really outgoing that can provide incredible customer service with the best skills, with plenty of experience on the field, great ability to multitask. Propose new ideas and knowledge for the development of such a prestigious company. If you are looking for a detail oriented professional-look no further. Handling the following sotfware: Zoho CRM, Zoho invoce, Zoho Survey, Campaing Zoho, SEO, Google Adwords, Google Drive, Smartsheet, Wordpress, Evernote, administrative expertise. Organization and attention to detail are my specialties. Proficient in Microsoft Office and Also experience in customer service and Cad drawing. Hire me for your next project Odesk, you will not be sorry!

100% Job Success
$8.89 /hr
1,215 hours

Barkat U.

Barkat U.


Germany - Tests: 5 - Portfolio: 1

I am expert in xhtml, css, javaScript, jquery, html5, css3. I do only high quality work including HTML5, CSS3, jQuery, Div based structure (Table less), CSS framework, Bootstrap, foundation, Responsive web design (Even in IE8), Cross browser compatibility (IE8+, Firefox, Chrome, Safari, Opera), SEO & Print friendly coding. I have also been working for SEO, SMM around more than 4 years. I have huge knowledge on latest SEO techniques that are quite google friendly and all of my works are Penguin and Panda safe. I did a lots of SEO works, my profile also say my experience in this field. I have a vast experience in Social Media Marketing. I can set up SEO friendly pages for your sites through top leven social media like facebook, twiiter, google+, linked in, myspace, delicious, friendfeed, stumbleupon, diigo etc. Also do reputation management to give a good reputation for your site, recovering your site from Penguin and Panda. I can do different kinds of white hat link building tasks like blog posting, article writing and submissions, press releases, web 2.0, directory submissions, social bookmarking, Link Pyramids. Buffer sites (Thousands of links go to E-article and E-article contains your links), Links Chains, Link Wheels, Tier Linking, Social Tiered Linking etc. I am also expert in google analytics, analysis the behavior of your site, Pay Per Click advertising, Pay Per View advertising. Different kinds of ON page SEO to put your sites on google eye properly. Overall i am always ready to do your SEO, SMM, HTML, CSS works, just call me here.

100% Job Success
$16.67 /hr
7,800 hours

Mickoloy W.

Mickoloy W. Agency Contractor

Draftsman / Customer Service Pro, Zendesk

Jamaica - Tests: 7 - Portfolio: 5

I am a skilled Draftsman in both 2D drafting and 3D modelling and certified in Building Construction and have spent over 6 years in this field owning my skills. I am also an expert customer care specialist who have excelled in providing an amazing care experience to customers of fortune 500 companies in the United and Canada for the past 7 years. In carrying out my tasks, I have used various types of CRM tools such as Zendesk and Insightly, as well as, tools such as Zapier, Evernote, Trello, Droptask etc. My other skills include, appointment setting, Data Entry, Technical Support and I strive to gives my best at all times while paying special attention to detail. I am dedicated to providing the highest quality service at an affordable price as well as ensuring that the highest level of communication is maintained so clients can realize their desires.

Groups: Pro Customer Service

Associated with: Morwell Virtual Solutions

100% Job Success
$10.00 /hr
1,925 hours

Abdullah al M.

Abdullah al M.

Expert/Designer/Writer/Consultant/Professional/Data entry

Bangladesh - Tests: 17 - Portfolio: 8

Data Entry Operator I'm a professional data entry operator. I work quickly and efficiently, with an eye toward your target audience and SEO needs. Client satisfaction and quality work are my top priorities. Please see my portfolio for examples of work.

80% Job Success
$3.33 /hr
2,488 hours