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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 138 chat support projects are completed every quarter on Upwork.

138

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

4.57
Last updated: July 1, 2015
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  1. ali husnain tariq

    ali husnain tariq

    BPO in/out bound Expert, Customer Support Expert, TeleSales Expert.

    Pakistan - Last active: 1 day ago - Tests: 13 - Portfolio: 27

    Seeking a challenging and rewarding opportunity in an advanced and competitive environment, in order to equip myself as a highly skilled and competent professional. I m in call center industry from over 2 years as an agent and now working as Call center trainer in Aracon systems. Excellent Communication skills. Can speak very good British accent and American accent.Know how to come up with the best rebuttals in order to rectify customer objections. Very good with problem handling and very good at communication and sales process trainings.

    Groups: Pro Customer Service

    $15.00 /hr
    50 hours
    4.88
  2. Leopoldo M.

    Leopoldo M. Agency Contractor

    LeadPages-OptimizePress-ClickFunnels-InfusionSoft-Aweber-WebDev-VA

    Philippines - Last active: 1 day ago - Tests: 7

    5600+ hours and still growing! Whew! Visit me here: http://bestpracticesnow.com Looking for a go-to person to setup your EvergreenBusinessSystem, LeadPages, OptimizePress, ClickFunnels, InfusionSoft, Aweber, GetResponse and any Wordpress / Membership Development? I am a real person and have a real feedback! In life, I experience many things: the good, the bad, and the ugly. It all makes me real and made me what I am today! No white washing. Just plain me! Thank you very much, to all my clients. You have made me strong! Thanks for your trust! I'm a FULL TIME CONTRACTOR ON UPWORK. I've been working at Upwork for more than 4 years now and continues to take good care of my buyers/employers and work for them with ease and efficiency without causing too much expense. Last Dec. 2012, I experienced a connectivity hic-cup which caused me and my clients many miscommunications and delays. But after I was able to add my third connectivity line, now I am able to insure smooth business transactions and deliverables. Rest assured that all your needs are taken cared off. Accuracy speed and delivery sets me apart from the vast crowd of online providers. I would like to develop a long term employment with my buyers. Now if you happen to look for a highly skilled infusionsoft integrator. You are looking at the one! May it be directly to your website or using an OptimizePress/LeadPages integration. Nevertheless a very skilled multimedia man. I am an EXPERT in high quality Audio Editing / Mastering, Audio clean up, editing Podcasts, video editing, video tutorial creation, Office and Administrative task, virtual assistant, Project management, system management, expert in Lean Enterprise, 5S, CMMI, and many other quality control measures. I provide my employers/buyers peace of mind. I accomplish different tasks with ease and high quality while keeping costs fairly reasonable. Whatever is your budget. You are welcome to invite me for an interview. I am virtually online 24 hours a day. You can always reach me through e-mail, skype, im, or here at Upwork. Here's my previous job experience: Over the last 14 years, I have developed a wide range of switch-mode power supplies from cellphone chargers, standard off the shelf PSU's (Power Supply Unit), to custom made designs as requested by costumers. Supervised and organized a team of engineers and a mentor. My core competency lies in complete end-to-end management and development of the design from inception, development, testing, quality, mass production, and even costumer support in the field. I also have some experience with intelligent power supply features such as temperature, fan, load, and communication controls using programmable IC's (Integrated Circuits). I have worked with both small and big companies, doing my best to help make each one more successful. My previous employers are: http://www.nec.com/ (I worked under R&D Telecom Division) http://www.emersonnetworkpower.com/ (I worked under R&D Astec)

    Associated with: Open Haven Agency

    $22.22 /hr
    5,914 hours
    4.01
  3. Jasmagne J.

    Jasmagne J. Agency Contractor

    VA, Tech Support, Link Builder, Web Savvy/Researcher

    Philippines - Last active: 01/06/2013 - Tests: 11 - Portfolio: 5

    To find a challenging job related to computer works, call center industry and civil engineering to meet my competencies, capabilities, skills, education and experiences. Over the last eight years, I have engaged myself to various technical works that enhanced my knowledge and skills in computer and networking. Having worked in a call center for almost 2 years has helped me a lot to develop my customer handling abilities, increased my typing speed up to 80 WPM (Ave) and led me to become well-versed with Microsoft Office and Internet applications.

    Associated with: 3Jay's

    $5.00 /hr
    8,216 hours
    4.67
  4. Nikita G.

    Nikita G. Agency Contractor

    Project Manager Customer Service Manager (BA)

    India - Last active: 8 days ago

    • Presently working as a Senior Business Consultant (PM and Senior BA Role). • Have 9 years of experience in Telecom domain with Telecom operators (BSS, OSS) applications. • Worked as Onsite and Offshore coordinator with IT Companies- Qatar Telecom, British Telecom, and Verizon Telecom. • Specialization in Product Management, Client Management, Customer Relations Management, Product Delivery, Product Enhancement. • Have a good Exposure particular in Implementation of the IT Applications. • Interfacing with the customer, internal team members, third party vendors and contractors to Facilitate a successful engagement. • Understanding client's requirement of the product features, and coordinating with the Development team to develop the same • Have a good experience in Analyzing, capturing and implementing the Customer requirements. • Drafting product documents for any new product, feature introduced in the application after Having complete technical understanding from the development team. • Take a lead on functional testing and the user acceptance testing and control the scope creep and validate the deliverable quality in terms of mapping to business requirement with full traceability from requirements to test cases working closely with the test managers. • Maintaining the release management and providing oversight of project deliverables including business and technical requirements, system development, UAT, User training deployment, and Production support. • Have experience in doing excellent documentation on business requirements. Maintaining high customer satisfaction ratings. Have good experience in deploying and maintaining CRM applications. Actively involved in offering Training / Knowledge Sharing sessions. • Exceptionally well organized; Strong work ethics; short learning curve and desire to achieve team objectives and goals. Work Profile as Free Lancer Consultant WORKING PERIOD: JUNE 2013 TO TILL DATE • Working as Senior Business Analyst role and responsibilities include requirements gathering Functional and systems integration requirements that together meet the current Business needs for a Siebel Service/case management System from the Business Users. • Developing detailed functional designs based on gathered System requirements. • Translating requirements and process flows into Siebel-specific functional design. • Requires deep understanding of Siebel functionality, out-of-box capabilities, Siebel data model and Siebel best practices. • Building deep Siebel domain expertise and Telecom business operational knowledge • Take a lead on functional testing and the user acceptance testing and control the scope creep and validate the deliverable quality in terms of mapping to business requirement with full traceability from requirements to test cases working closely with the test managers. • During Build and SIT phases, resolves development team questions related to Siebel functionality and requirements and investigates defects • Handled the UAT and got the Signoff for all Product • Handled the User training for a User’s across Contact centers. Handled Production Support and helping business run smooth • Facilitates UAT execution by Business SMEs. • Training and deploying to client teams a multi-tenant configuration of Siebel • Developing and mentoring the offshore CRM BA team Work Profile at BIRLASOFT LTD WORKING PERIOD: OCT 2010 TO FEB 2012 • Worked as Part of the CRM implementation Team and worked with business for change requests. • Worked on the release management/Delivery Plan for the schedule Rollouts. • Handled the Change request implementation for the Siebel Order Management System. • Worked on the Functional specification Document, Use cases and Change Request Documents. • Handled the Functional Analysis of the changes Request. • Worked with the Support team to solve the Billing issues for the customer within agreed SLA. • Have a good understanding of the Telecom Billing scenarios. • Work Profile at TECHMAHINDRA LTD WORKING PERIOD: OCT 2006 TO SEP 2010 Project: QTEL CRM (Feb 2009 – Sep 2010) Client: Qatar Telecom (Qatar) • Worked as a Business Analyst and Gathered requirements from the Business Users. • Created the Functional Requirement, Functional Design Document and provided handoff the documents to Development team by organizing demo/Handoff sessions. • Have done e2e Business process analysis for Various Telecom Products. • Like Wire line Product, Wireless Product, Data and IPTV Products. • Requirements capture and assist the development teams to deliver the same. • Identifying the business process Gap in the providing the solution to fix the same • Interfacing with the customer, internal team members, third party vendors and contractors to • Facilitate a successful engagement • Handled the UAT and got the Signoff for all Product • Handled the User training for a User’s across Contact centers. Handled Production Support and helping business run smooth • Providing Daily Reports on all Production Issues status to Customer. • Support Retail/Corporate Users/Back Office and Account managers through Emails/Calls/ Personal • Availability to Business Centers • Follow up with all the stake holders on existing issues and help the business run smooth.

    Associated with: Transtech

    $17.50 /hr
    0 hours
    0.00
  5. Anjum A.

    Anjum A.

    zendesk/servicenow/ HelpDesk Support

    Pakistan - Last active: 3 days ago - Tests: 2

    To provide my software engineering skills and professional knowledge to my customers/clients in order to improve their business development and quality assurance management and beleive in customer satisfaction. I have 4 years of customer service & support experience. As a Level 2 and 3 Support Agent, I solve clients' issues by having interactions with them via telephone calls (using soft Phone,Jabber), email Outlook , OWA (using LANDesk,servicenow,Zendesk ticketing system) and screen-share meetings with the help of Skype for Business, GoToMeeting and Web Ex. Sometimes a customer gets irritated due to complexity of the issue and the time it takes to get solved. In such cases, I don't just rely on sending them Zendesk email updates and telephone calls; I ask them to join me in a GoToMeeting or a Web Ex session so I can have direct access to their environment. This way, either I am able to calm them by talking with them about the issue at hand offering my full support or I can rectify the issue instantly. If I have to access a customer's computer remotely to correct a problem, to install the software or to find the root cause of an issue, I also sometimes use Team Viewer. This strategy works like a magic and the irritated customer gets very excited and happy due to an instant resolution of a pressing issue. I also have a wealth of experience using Microsoft Office, Google Gmail, Google Drive , Google Docs, Google Sheets. I can also set up new databases in MS SQL Server and then manage these databases smoothly. The technologies I routinely use to provide support to clients are listed below. I can use all these smoothly and without any problems: 1. Zendesk,LANDesk , servicenow ticketing systems. 2. GoToMeeting. 3. soft phone/Jabber. 4. GoToMeeting, Web Ex and Team Viewer. 5. Google Drive Suite (spreadsheets, forms, calendar, emails etc). 6. VMs and Remote Desktop Connection. 7. Skype. 8. FTP. 9. Several enterprise software that my company provides support for. 10. Sanagit Recordings. Why Choose Me: * More than 8 years of total professional experience of working in multinational companies. * Working as account coordinator for 4 years in a SharePoint Support , handling SQL servers . • Microsoft Active Directory,Windows 7 Administration,Technical Support,Helpdesk,Windows Administrations,Network Administration.

    $5.00 /hr
    10 hours
    4.86
  6. Corah A.

    Corah A.

    CustomerService/Admin Support/Technical Writing

    Philippines - Last active: 4 days ago - Tests: 5 - Portfolio: 2

    My main objective is to share my skills and knowledge in Customer Service, Administrative Support through Email Response Handling,Data Entry Jobs, and Administrative Assistance. Part of my Job experience as an administrative assistant was to sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail, write business letters, reports or office memoranda using word processing programs, answer telephone inquiries from customers, attend to visitors and assist other staff in the organisation with their inquiries. operate a range of office machines such as photocopiers, computers and faxes file papers and documents undertake other duties such as banking, credit control or payroll functions. As a Civil Engineering graduate,I worked as a Furniture Assembly Supervisor for 5 years at CLEAR EXPORT I was also engaged on some technical writings and able to understand and interpret ACAD drawings specifically on design and construction. Most of my job accomplishment was my being a Technical Support Representative, I love to help foreign clients having trouble with internet connection using modem and a router from their ISP,(AT&T and Century link.) I was employed that time with Sykes Asia, the very first BPO Industry in the Philippines. The recent one I had was with Stream Global now bought by Convergys chatting customers on problems with their Xbox 360 and Xbox One console for playing games on disc, online or in-games and navigating its features, also on help on issues with their monthly Xbox billing.

    $4.00 /hr
    0 hours
    0.00
  7. sridharan krishnamurthy

    sridharan krishnamurthy

    Technical Support.Customer service,Multimedia,Data Entry,PR, PC Repair

    India - Last active: 06/25/2013 - Tests: 11 - Portfolio: 1

    To obtain a responsible and challenging career in a progressive company seeking a team player with good communication skills and computer literacy. To put into action all the knowledge that I have acquired. Exercising skills while meeting the needs of the people. To utilize my skills and abilities for providing quality service at the most reasonable price in Customer Service,Secretary Work, Virtual Assistant, Website Creation, Website Maintenance, Blogging, Data Entry, Data Mining, MS Office, English to Tamil Translation, Proof Reading, Video Editing, Video Compressing, Video Conversion, Electronic Circuit Design. Currently, I'm working as database administrator as well as technical support in Open Now Hiring ( a job site publishes vacancy details of Indian government) Over the last 3 years, I have been working in creating Websites, PC Troubleshooting& Repair, Formatting Computers, protecting computers from viruses, maltreats, ripping of Video DVDs into AVI, MKV format videos, Electronics circuit design, logo designing. I'm also little bit experienced with e-commerce merchants in Ebay, Amazon, ebid etc. I am very creative, flexible and hard working and will make myself available to you 24/7 through IM, skype, MSN Messenger etc. I'm having seamless high speed broadband connection, headset with mic for 24 hours uninterrupted connectivity.

    $11.11 /hr
    17 hours
    4.42
  8. Karren B.

    Karren B.

    Computer Engineer

    Philippines - Last active: 11/13/2014 - Tests: 4

    To be able to gain valuable knowledge and experience in the field of Information Technology that could help me with my studies and later with my work and also to help for the improvement of the company. I have experience making system like payroll system, and also developing games using vb.net and java language. I am knowledgeable on Microsoft office, knowledgeable in reformatting laptop or personal computers, knowledgeable in programming especially java and vb.net, good in English communication.

    $3.33 /hr
    0 hours
    0.00
  9. Anne Pangan

    Anne Pangan

    Graphic Designer / Drafter / Admin Support

    Singapore - Last active: 03/14/2014

    I am a versatile trader. I do not limit myself to my college degree which is Architecture. I have been working for 6 years doing CAD. I am passionate with graphic designing focusing on logo making, a know-how in simple website building, social networking, and other ad-hoc tasks. Future job offers to me, consider it superb.

    $22.22 /hr
    0 hours
    0.00