Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,726 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

Last updated: June 1, 2015
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  1. Alina Agisheva

    Alina Agisheva

    Project Manager, Customer Service Specialist

    Ukraine - Last active: 14 days ago - Tests: 1 - Portfolio: 1

    Over 5 years in IT, starting as a Customer Service Specialist (2 years) and continuing as a Project Manager (3 years). Great experience in different customer service and management areas, such as live chat, tickets handling, phone calls, business correspondence, project planning/scheduling, team management, risk management, development process monitoring and improvement. Management of web projects including HTML/CSS/JS, PHP, Wordpress. Fluent English, native Ukrainian and Russian.

    $15.00 /hr
    0 hours
  2. Kevin Durr

    Kevin Durr

    Customer focused professional with outstanding communication skills

    United States - Last active: 09/17/2014 - Tests: 2

    For the past 16 years I have been employed in a challenging, fast paced, customer driven enterprise environment. Some of the skills I have acquired include Project Management, Process Improvement, Data Analytics and Server Administration. Along with a strong work ethinc, my ability to master any task and work well with customers and colleagues has enabled me to excel at every position I have held throughout my professional career. I am seeking a part time position where I can best utilize my strong organizational and communication skills, both written and verbal.

    $20.00 /hr
    0 hours
  3. Oliver Brown

    Oliver Brown

    Information Systems Professional

    Jamaica - Last active: 11/28/2013 - Tests: 10

    Established track record with over 17 years of experience in helping organizations to efficiently use their networks; ensuring that the design of an organization’s computer site allows all of the components, including computers, the network, and software, to fit together and work properly. Also monitor and adjust the performance of existing networks and continually survey the current computer site to determine future network needs; as well as troubleshoot problems reported by users and make recommendations for enhancements in the implementation of future servers, networks and information systems. Sound familiarity with Windows2000, WindowsXP, Windows Vista and Windows 7 at the user level, including user and application installation. Working experience of Linux and Windows Server System Administration. Experienced with Corel Office Suite, Microsoft Office, printing, and Windows networking. Familiarity with Cisco, D-Link, NetGear, Enterasys, Micronet, DELL, AMD and Intel-compatible hardware. Advanced ability (building and configuring machines, hardware troubleshooting). Strong communication and people skills, both written and verbal. A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure. The ability to install computer and electronic equipment in a safe and careful manner. Comfortable with Windows server 2000/ 2003/2008/2012, NT4.0, Microsoft Active Directory, Microsoft Exchange, DNS and DHCP. A solid understanding of networking fundamentals and security. Ability to maintain a reliable and methodical approach to support and documentation. Strong presentation skills. High degree of initiative and excellent hands-on experience. Uncommon ability to work with little supervision and as part of a team. Extensive experience of working on various hardware platforms such as Dell, HP, Compaq, IBM, Lenovo, Epson etc. Successfully maintained network consisting of over 300 workstations, servers, countless print stations, network devices and over 1000 network users. Configuring, implementing, and troubleshooting LAN, WAN, WLAN, VPN etc.

    $16.67 /hr
    0 hours
  4. Sarah E.

    Sarah E.


    United Kingdom - Last active: 06/23/2013 - Tests: 1

    As a self employed Travel Consultant who has previously worked in many job roles, I possess a variety of skills that can be applied across a range of industries. I specialise in marketing, particularly email campaigns and in addition, I am a competent writer and blogger. I am also available for any admin work and/or data entry. I am open to trying my hand at any job offers that may come my way since I am adaptable and a fast learner. My work is professional and thorough and free from error.

    $22.22 /hr
    0 hours
  5. Richard Noonan

    Richard Noonan

    IT Support

    Ireland - Last active: 5 months ago

    BSc Electronics & Computing from Open University (Milton Keynes) My Current occupation is in IT Support at an Call Centre. Duties include: Respond to internal customer service requests for hardware & software issues. Build of desktop PCs & Laptops in Windows 7 & MS Office 2010 English, French, Italian & in Linux (Ubuntu). Mainly from SCCM and FOG Server images. Receive delivery of desktops & laptops. Unpack and storage of desktops & Laptops. Image, log and issue with encryption when collected. Installation of full desktop and laptop workstations including docking stations & dual screen extended desktops. Troubleshooting of PCs & Laptops to RAM, HD & Motherboard Level & calling vendors to organize replacement and return of in warranty modules. Provide remote assist though Windows Remote Assist and Citrix Go to Assist when work from agents experienced issues. I have also used Teamviewer. Troubleshooting and resolving desk-side tickets. Active Directory users management and password resets/account unlocks, VPN token access issues etc. Network troubleshooting & diagnosis data ports. Wireless troubleshooting/Wireless certificates. Data Retrieval from Hard Drives of defective laptops (when possible). Bit-locker encryption recovery. Roaming and Local Profile Management. Home Drive/Network Space Admin. Shared Folders and Permissions Admin. Submission of RFQs and raising of Purchase Requisitions for IT equipment. Delivery of IT Training and IT Inductions. I am very comfortable in a classroom/training room environment and speaking in Public. Provisioning of SIP desk phones and administration of Mobile Smart Phones. Network/Server Room Troubleshooting and Implementation of Change Management to replace CISCO/APC modules when required. Arrange RMA of defective modules to Vendor. I have 2 years experience in Customer Service (Tech Support) at I also have 15 years experience in Electronic Design & Troubleshooting with companies such as Flextronics and Artesyn

    $15.00 /hr
    0 hours
  6. Stephanie B.

    Stephanie B.

    Salesforce Consultant

    United Kingdom - Last active: 2 months ago

    Highly experienced Salesforce Administrator and Functional Consultant. Specialising in implementation and redesign of & business system solutions. I have been working with for several years as an administrator and also as a consultant on various implementations. Working as an independent contractor has provided me with an array of skills and knowledge in utilising technology.

    $50.00 /hr
    0 hours
  7. Rizi Rivera

    Rizi Rivera

    Experienced BPO Team Lead/Manager; Freelance Writer and Data Analyst

    Philippines - Last active: 2 months ago

    I am pursuing a highly rewarding career, to succeed in an environment of growth and excellence, through efficiently utilizing my skills and experience to help me achieve personal and organizational goals. Below are my Key Competencies: • Excellent interpersonal, communication and relationship-building skills • Data Analysis and Strategic Planning • Coaching and Mentoring • Planning and organizing • Time management • Comfortable working with all personality types • Can work well under pressure • Highly motivated and career-driven

    $15.00 /hr
    0 hours
  8. Chad Bordes

    Chad Bordes

    Business Operations Support Specialist

    United States - Last active: 23 days ago - Tests: 3 - Portfolio: 1

    To help start up companies grow and to help existing companies build worth by improving customer service.

    $25.00 /hr
    0 hours
  9. Marcus Tillmon

    Marcus Tillmon Agency Contractor

    Web Support Analyst/Developer

    United States - Last active: 21 hours ago - Tests: 3

    I would like a position where I can use my assortment of skills to the benefit a my employer through web support, tech support, or system administration. Through my skills, I devote my cause to customer service, ensuring desired outcomes and the advancement of technology.

    Associated with: oDesk Payroll

    $15.00 /hr
    4,451 hours
  10. David Lormor

    David Lormor Agency Contractor

    Business and Technology Consultant

    United States - Last active: 08/29/2013 - Tests: 8

    I'm a technical solutions consultant based in Montgomery, AL, with over ten years of experience integrating and supporting technology products and services. My specialty is Google Apps setup, integration, and support for businesses and other small to medium-sized organizations. I have experience in a variety of web technologies including HTML, CSS, and JavaScript. I view each of my clients as a special relationship, and always approach projects in a consultative manner to ensure that the solution you've requested is the most appropriate

    Associated with: REFRESH Montgomery

    $75.00 /hr
    0 hours