Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
More options
Clear all filters
  1. Wayne Wright

    Wayne Wright

    Professional Wintel Server Administrator

    United Kingdom - Last active: 1 month ago - Tests: 7

    I am a Systems Administrator and Technical Support Analyst, in a wide variety of business areas. I have over 13 years experience in IT, with exposure to a wide range of system architectures and processes. I have provided high quality solutions to many clients whilst enhancing my own technical abilities to further add value. Many of the clients in my career has been of the large investment bank variety, where working in a pressurized environment is the norm. Whilst I have experience in several systems, my specialty is in Wintel software and hardware. I am the friendly, "can-do" type of SysAdmin who won't bite and is marginally better groomed and dressed. My geek side has developed my love for systems, whilst my social side hones my customer service skills. I am the consummate professional at all times, and able to communicate at all levels.

    $22.50 /hr
    0 hours
    0.00
  2. Benoit Ghio

    Benoit Ghio

    Webmaster / Community Management / IT Administrator

    France - Last active: 2 months ago - Tests: 4

    I started my career in IT as a network administrator for 1 year in an aluminum production company. This work allowed me to get many skills in the servers domain and IT support. Then, i worked for an event digital agency in the web domain during 5 years allowing me to get skill in the Web domains and social media strategy.

    $20.00 /hr
    17 hours
    0.00
  3. Steve Rands

    Steve Rands

    IT Helpdesk support

    United Kingdom - Last active: 12/17/2013 - Tests: 2

    I am educated to Master degree level, I carry technical experience of over 18 years in Novell and Microsoft networking technologies covering many diverse consultancy roles, remaining very much hands on throughout. My expertise is in Microsoft Office, Windows desktop operating systems and networking technologies. Also, running support desks for so many years has helped me to develop a strong working knowledge of a wide range of software and infrastructure technologies, and instilled an eagerness to expand my knowledge in all areas. I have developed excellent business acumen, and communicate well with all levels.

    $27.78 /hr
    0 hours
    0.00
  4. Rodolfo Ramalho

    Rodolfo Ramalho

    IT Consultant

    Ireland - Last active: 01/05/2014 - Tests: 2

    My Name is Rodolfo Ramalho, 28 years old, I worked as a IT Support Engineer, graduated in Computer Networks by UNINOVE. I have been living in Dublin for the last six months studying English in the Irish Business School Dublin. My goal is to become fluent in English language in order to meet the demand of the Information Technology sector in this country. I have been worked with IT from over 10 years, with leading companies in Brazil and the World: Itau, Alog, T-Systems, PriceWaterhouseCoopers, Tivit, MCPBrasil, Nortel Networks. I am able to build, manage and motivate teams. Always in search of the best results, fast adaptation to new processes, activities and environments. I have strengths as persistence, determination and commitment. I am Specialist in corporate environments. Implementation, Management and Administration Windows Server and Linux. Thorough knowledge and experience with Active Directory, Exchange, DFS, RRAS, RIS, Cluster, NLB, RDS, Terminal Server, IIS, DNS, DHCP, LCS, WSUS, Fore Front, System Center, Virtual Server, Hyper-V, ISA, TMG and Skill in Deployment GPO. Experience in the best practices of ITIL (Incident, Problem, Change, Release, Configuration, Availability, Capacity, Service Level and Service Desk), ISO 27001 and Project Management. Always working with good personal relationships, promptness and courtesy at all levels, and the propensity to interact consciously and participate within a team. I Participated in complex projects such as Migration Exchange 2003 to 2007. Active Directory 2003 to 2008, IIS 6 to IIS 7, ISA to TMG, Implementation and Management Environment DR (Disaster Recovery). Extensive knowledge in planning and documentation of physical infrastructure and logic.

    $111.11 /hr
    0 hours
    0.00
  5. Kishan Pandya

    Kishan Pandya

    IT Professional

    United States - Last active: 04/14/2014 - Tests: 2

    • Well-versed in computer hardware, operating systems, and various software (Excel, PowerPoint, Word, Adobe Photoshop, Eclipse) • Experienced in Java and C programming languages, Visual Basic macros • Awarded multiple Customer Service Awards at the Rutgers University Office of Information Technology • Received certificate from AT&T management for ‘Excellent Customer Service’ • Sound knowledge in networking; proficient in Cisco and Juniper routers, TCP/IP, MPLS, MLPPP, BGP, VoIP, PNT, OSPF • Six Sigma (White and Yellow Belt) • SaaS, FoxPro, LotusNotes, SharePoint, Oracle Agile, PLM • RFP, BRD, Project Management

    $44.44 /hr
    0 hours
    0.00
  6. Daniel Kinnier

    Daniel Kinnier

    Expert Data Management Specialist

    United States - Last active: 05/27/2014 - Tests: 2

    Dan has over 18 years of experience as a Technical Specialist in Data Management, including designing custom tools, implementing them and training others in their usage, with a particular focus for the past 8 years on corporate learning and development environments focusing on software, process improvement, project management and customer service. Dan started his career in Maryland as a processor in a real estate / mortgage-processing firm, adjusting and improving on computer-generated legal templates as required on a situational basis before moving on to Johns Hopkins Hospital, where he became the project lead for physicians preparing articles for publication or presentations for large meetings, creating advanced templates for future use. From there he moved on to assisting healthcare insurance management firms and brokerages, converting their existing sales presentations from manual-entry to a more automated state and creating network-accessible databases to track all existing sales presentations and rate quotes. After moving to California, his experience brought him to the attention of PricewaterhouseCoopers Learning & Development, where he created custom report templates and multiple databases where employee learning statuses, course registration and departmental workflow could be tracked, as well as creating learner registration solutions both in the firm’s LMS and an external vendor. Utilizing knowledge acquired through both onsite and project management experiences with multiple high-profile nationwide programs involving thousands of learners, he was able to act as either project lead or support whenever necessary, including training for his fellow team members on custom processes he created and managing a team of Learning Management Specialists for one nationwide program consisting of a grouping of multiple courses. Additionally, Dan has experience in creating PeopleSoft queries, as well as being a primary resource for many learners, supervisors, managers, directors and partners with regards to software capabilities and custom projects. He also provided desk level support to managers, supervisors and associates by answering software-related questions and providing one-on-one training when needed. Software packages / skills: • Microsoft Excel, Access, Word, PowerPoint, Visio, Outlook • Visual Basic and SQL • PeopleSoft • Lotus Notes • StarCite • HP Service Manager

    $38.89 /hr
    0 hours
    0.00
  7. Bobby Swann

    Bobby Swann

    Experienced IT specialist, Desktop, servers and networks

    United States - Last active: 06/26/2014 - Tests: 3

    We do computer support and repair, and we are based in the southwest portion of Riverside County. Remote support can fix nearly everything you can imagine at a very low cost. On-site visits are available for hands-on-related issues. Fast and friendly service is our priority. No job is too small, and we have no time to be late. We will meet your service needs when you need them. Our goal is to make you satisfied with all the services and needs, and then you can tell a friend what a great service we provide.

    $22.22 /hr
    0 hours
    0.00
  8. Juan pablo C.

    Juan pablo C.

    IT Management / Web Developer

    Argentina - Last active: 09/07/2014

    I have been working over the last 10 years in developing web projects, either for websites or applications using HMTL, Ajax, PHP and MySQL. Also I have been working in a web hosting company so I have earned a large experience optimizing webapps for high-traffic websites. I understand web projects not only as a way to sell products or services but a path to cross real people needs and enterprises willing to deliver solutions. My job goes from understanding the need, planning, making an usability analysis, teambuilding, development, and testing.

    $33.33 /hr
    0 hours
    0.00
  9. Bob Lietka

    Bob Lietka

    Consultant

    United States - Last active: 07/14/2014 - Tests: 3

    Highly-versatile technical professional with a background in project management, customer service, test lab configuration, quality control and software/hardware support for on-site and remote processing. Accomplished in setting up, consolidating and managing test labs for complex environments, providing means to ensure quality operations on disparate computer images for immediate production use. Comprehensive knowledge in technical support for desktop machines, server farms, software, peripherals and troubleshooting all manner of issues. Skilled in establishing accurate test conditions and designing and automating detailed test scripts as well as documenting, prioritizing and recommending/developing resolution for bugs, breaks and stoppages. Proven ability to interact with end-users, vendors, cross-functional leaders and specialists to gather data, analyze returns and devise solutions while strengthening brand experiences. Adept at blending strong decision-making with outstanding organizational skills, solid leadership and strong communication to effect change, improve processes and elevate quality to world-class standards. Uniquely suited to remote support and telecommuting without loss of productivity; able to lead and motivate, empower and monitor remote employees. Characterized by integrity, stand-out work ethic, critical thinking and a drive to improve processes, services and customer relations.

    $55.56 /hr
    0 hours
    0.00
  10. Michael H.

    Michael H.

    IT & Network Anayst with years of customer service training

    United States - Last active: 12/09/2014 - Tests: 5

    MICHAEL HEENAN 178 40th Street  Brigantine NJ 08203  Phone: 609-357-8968  mthbrignj1@gmail.com SYSTEMS & NETWORK SPECIALIST To obtain a challenging position in a dynamic professional company and to utilize my skills as a Network Engineer, to its maximum potential for the benefit and development of the organization. Certifications: CompTia A+ (A+), Dell Certified Systems Engineer (DCSE), Cisco Certified Network Associate (CCNA) Applications: MS Exchange 2003 & 2007, Active Directory, MS Outlook, MS Office, Checkpoint, VMware, Cisco CIMC, EMC Unisphere, Symantec Backup Exec and Enterprise Antivirus, Blackberry Enterprise Server, BES Express, WebEx, All anti-virus, malware and firewall programs, VNC, GoToMyPC, Internet Explorer, Adobe CS4 & CS Systems: MS Windows XP, Windows 7 & 8, Windows Server 2003, Windows Server 2008, Cisco IOS Networking: LAN, WAN, WLAN TCP/IP, VoIP, CDMA, GSM, SMS, LTE, MPLS, SS7 Protocols, IPV4 & 6, OSI Layer, Frame Relay, OSPF, BGP, ISDN, IMS, SIP, Switches, Routers

    $27.78 /hr
    0 hours
    0.00