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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: August 1, 2015
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  1. Ryan Elli Mateo

    Ryan Elli Mateo

    IT Helpdesk Engineer with AV experience

    United States - Last active: 27 days ago - Tests: 2

    Currently an IT Executive with a wide experience when it comes to performing helpdesk and technical support functions. Well-rounded person who can work with minimal supervision, meticulous when it comes to problem solving and customer care at the same time in order to meet the desired service level agreement of the company. A person who values resolving issues at first contact for customer and personal satisfaction. More than 10 years professional experience. Administering the operations of computer systems related to operating systems, servers, and end-user workstations • Install, monitor, upgrade and maintain operating system • Install, monitor, upgrade and maintain hardware and software. • Install, configure network and peripheral hardware ( switches, wireless, printers) • Organization of 24h/7d full time servers working mode • Perform and test routine system backups and restores.; • Antivirus complex support and maintenance; • Install, monitor, upgrade and maintain video security system (analog cams, ip cams); • build a new network segment; • Technical company end-user support (Helpdesk).

    $3.33 /hr
    0 hours
    0.00
  2. Gerardo H.

    Gerardo H.

    IT Specialist

    United States - Last active: 6 days ago - Tests: 1 - Portfolio: 2

    For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.

    $15.00 /hr
    0 hours
    0.00
  3. Morris Gad

    Morris Gad

    Technical support enginner

    Kenya - Last active: 2 days ago - Tests: 4

    I am an honest and humble gentleman who takes responsibility for all my actions. I have a high degree of adaptability and compatibility which helps me get along with others be it in the workplace or social circles. Am very patient and this helps when dealing with diverse clientele and to add to that am loyal to my colleagues, friends and loved ones I am a self-starter individual with over 12 years hands-on technical experience and Proficiency in: - Network systems & equipment (installation, configuration & Support - Microsoft products (operating systems & applications) - Personal computers ( with adept knowledge in all leading brands) - UPS systems ( both backup and clean power environments) - Help desk support ( for both remote and onsite clients) - Internet ( installation, configuration & support) - CCTV and security systems - Communication skills (excellent in English & Swahili) - Typing skills I also have vast experience and skills in management

    $6.67 /hr
    0 hours
    0.00
  4. Noel Christian Legrama

    Noel Christian Legrama Agency Contractor

    Researcher | I.T. Analyst

    Philippines - Last active: 1 day ago - Tests: 2

    -Knowledgeable in Web Research and Data Entry -Knowledgeable in Microsoft Office Applications -Installation of Microsoft Operating System -Knowledgeable in Microsoft Operating System -WLAN / LAN configuration and troubleshooting -Advance hardware and software computer troubleshooting -Removal of virus and other malicious types of files -Desktop PC / Laptop assembly and repair -Knowledgeable in Contact Center Solutions (BPO) IT responsibilities (VOIP, Avaya, RDP, VPN, PC Ghosting, etc.) -Knowledgeable in Microsoft Exchange and Windows Server -Ticketing System -Active Directory -HTML

    Associated with: E-Point Recruiting

    $5.56 /hr
    77 hours
    0.00
  5. Alan Guan

    Alan Guan

    Technical/Network Analyst

    United States - Last active: 10/04/2014 - Tests: 3

    Computer Science B.A. from the University of North Carolina - Chapel Hill. Young IT professional that has worked in the field for 3 years. Former occupations: Service Desk Analyst, Network Analyst I, Application Consultant, Technical Support Intern. Grew up in touch with technology and gadgets. Jack of all trades, incredibly fast adopter/learner. Currently building my personal profile by freelancing to hone in on my interests (right now looks to be design for mobile apps). Typing tests put me on average at 105 WPM. I work well under pressure, juggling multiple tasks on my plate and prioritizing those that need more attention. I can be a perfectionist at times and will take hours to utilize/read any resources I can to solve a problem. I very much enjoy and excel in helping people understand technology/computers. I would love to get into web design, mobile app design, UX in general. Thanks for reading and considering me for work. I assure you, you won't be disappointed.

    $30.00 /hr
    0 hours
    0.00
  6. Janodin Amer

    Janodin Amer

    Sr. Systems Engineer

    Philippines - Last active: 6 days ago - Tests: 2

    7 years extensive experience in IT Infrastructure and Data Center administration. Mostly part of the core server team that manages the entire network and server Infrastructure.

    $11.11 /hr
    0 hours
    0.00
  7. Ferdinand M.

    Website Designer, Web Developer, with ajax, jquery, css, photoshop

    Tanzania - Last active: 1 day ago - Tests: 1 - Portfolio: 1

    Over the last 5 years, I have developed a wide range of websites using HTML, DHTML, PHP, and MySQL including sites for startup companies and small businesses. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. I have experience in WordPress, Process-wire and Yii framework. I also have some experience in the following areas: SQL, Ajax, OOP, C#, VB and software design and testing. In the past, I have worked as Web Designer, Web developer/Application Developer, System Automation Scripter, System Analyst, Desktop Engineer, and System Infrastructure Support. In my future project I will like to Design and Develop Website. I am also open to other project related to my experience.

    $16.00 /hr
    0 hours
    0.00
  8. Michael  R Waheeb

    Michael R Waheeb

    Software Development Enginer , Sql Server Administrator and ADP HR.net

    Egypt - Last active: 5 days ago - Tests: 1

    I have 5 years experince in this field, i have developed wide range of projects (like infoepath) and workflows (HR.NET Console) using C#, SQL, ASP.net and administrate, maintenance SQL server and sharepoint and Vizual HR.net and testing softwares and make researchs. Iam looking for installation and administrate sql server or share point and fix technical issues and make technical researches and translate it.

    $8.00 /hr
    29 hours
    0.00
  9. Elias Sfeir

    Elias Sfeir

    Computer and Communications Engineer

    Ecuador - Last active: 1 month ago - Tests: 6

    Hi, I am Elias. I am a computer and communications engineer from Lebanon but living in Ecuador. I have worked in a couple of medium businesses with users between 200 and 500. I have knowledge in managing Windows servers and managing CISCO switches and routers. I speak 4 languages: Arabic, English, French and Spanish. At your service!

    $7.78 /hr
    0 hours
    0.00
  10. Benoit Ghio

    Benoit Ghio

    Webmaster / Community Management / IT Administrator

    France - Last active: 5 months ago - Tests: 4 - Portfolio: 3

    I started my career in IT as a network administrator for 1 year in an aluminum production company. This work allowed me to get many skills in the servers domain and IT support. Then, i worked for an event digital agency in the web domain during 5 years allowing me to get skill in the Web domains and social media strategy.

    $20.00 /hr
    17 hours
    0.00