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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 36 Helpdesk projects are completed every quarter on Upwork.

36

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: September 1, 2015
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  1. Stefano Virgili

    Stefano Virgili

    Stefano Virgili - IT Specialist - Biologist - Chemist

    Italy - Tests: 9 - Portfolio: 4

    Communication skills Indepth knowledge of Science and Chemistry. I can provide unversity-quality translation. Indepth knowledge of customer communication techniques Excellent communication and teaching skills Another one of my qualities is be able to simplify complexities. Knowledge of verbal, non-verbal and para-verbal communication strategies Managerial skills During the last years I have worked almost exclusively as freelance, so I have aquired all the fundamentals of good business management. I can be a great resource in many fields thanks to my qualities: Ambitious and motivated, Leadership, Quick thinker, Excellent problem solving skills, Give quotations and produce accurate business plans, Great ability to work under pressure, Teaching skills, Basic knowledge of economics and law, Marketing strategies Job-related Skills During my freelance career I have consolidated my multitasking skills. Thanks to this I can monitor every phase of the business process. Another strong point is my ability to understand customer's needs, especially in the IT field. Some customers, often don't know what they want or what they need however, thanks to my listening skills I am able to provide the best options and solutions possible. IT Skills IT/Electronics Skills Professional IT/Electronics competence of: MS Windows ME, Xp, Vista, 7, 8 Apple OSX and classic, advanced BIOS settings and over-clocking, notebook/desktop hardware assembly/disassembly, fast anomalies recognition, network development and consulting, HDD recovering, micro soldering on MOBOs and other HW parts, DAW customized configuration and optimization, Excellent knowledge of video/audio peripherals, MS Office suite (and Open Office Suite), e-Mail client (Outlook, Thunderbird, Apple Mail), HTML compiler (Adobe Dreamweaver), internet browser customization, malware detection and deleting, registry key recovery, FTP and cloud computing, audio sequencer SW (Sonar Cakewalk), video editing SW (Adobe Premiere), graphic SW (Adobe Lightroom, Photoshop, Image RAW, HDR, DPP), ecommerce prestashop platform, remote service software (ex. Team Viewer or LogMeIn), Smartphone configuration, fast typewriting Other Skills When I was young, during my summer holidays, I worked in many fields and I acquired other competences that I've not mentioned before. Italian cooking (I worked in a Restaurant as assistant to the chef), Studio recording Development and Management, lightning techniques, Acoustic engineering

    $18.00 /hr
    0 hours
    0.00
  2. Alan Guan

    Alan Guan

    Technical/Network Analyst

    United States - Tests: 3

    Computer Science B.A. from the University of North Carolina - Chapel Hill. Young IT professional that has worked in the field for 3 years. Former occupations: Service Desk Analyst, Network Analyst I, Application Consultant, Technical Support Intern. Grew up in touch with technology and gadgets. Jack of all trades, incredibly fast adopter/learner. Currently building my personal profile by freelancing to hone in on my interests (right now looks to be design for mobile apps). Typing tests put me on average at 105 WPM. I work well under pressure, juggling multiple tasks on my plate and prioritizing those that need more attention. I can be a perfectionist at times and will take hours to utilize/read any resources I can to solve a problem. I very much enjoy and excel in helping people understand technology/computers. I would love to get into web design, mobile app design, UX in general. Thanks for reading and considering me for work. I assure you, you won't be disappointed.

    $30.00 /hr
    0 hours
    0.00
  3. Reem Bayoumi

    cloud computing admin

    Estonia - Tests: 1

    I'm currently working at University of Tartu in cloud computing field OpenStack, and i was working previously as Linux / window system admin, i have experience in technical support as freelancer since 2002.have knowledge in Database, SQL. Also my study was Computer Engineering so I know in Electrical/Electronic Engineering. I was designing implementing electronic circuits. I also took technical course in PLC design. I was studying embedded system last semester I was using AT&T and Arduino boards to write software for driving stepper motor.

    $22.22 /hr
    0 hours
    0.00
  4. Gerardo H.

    Gerardo H.

    Developer

    United States - Tests: 1 - Portfolio: 2

    For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.

    $35.00 /hr
    0 hours
    0.00
  5. Gunjan Saxena

    Gunjan Saxena

    Client Technical Support Specialist and IT Helpdesk Specialist

    India - Tests: 7

    Result Oriented professional with 7+years of experience as a Technical Support Officer and IT Helpdesk Specialist. As a Technical Support Office I was providing chat, call and email support. Well versed with ticketing tools like Remedy and Oneview. Specializes in handling Active Directory, Servers, MS Exchange, Citrix, Wireless, XBox, Play stations, Iphones, Ipads,MS Office, Windows and MAC related issues. I also have exposure to Remote Access tools like Logmein, TeamViewer, GotoAssist.

    $5.56 /hr
    0 hours
    0.00
  6. Ferdinand M.

    Ferdinand M.

    Website Designer, Web Developer, with ajax, jquery, css, photoshop

    Tanzania - Tests: 1 - Portfolio: 1

    Over the last 5 years, I have developed a wide range of websites using HTML, DHTML, PHP, and MySQL including sites for startup companies and small businesses. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. I have experience in WordPress, Process-wire and Yii framework. I also have some experience in the following areas: SQL, Ajax, OOP, C#, VB and software design and testing. In the past, I have worked as Web Designer, Web developer/Application Developer, System Automation Scripter, System Analyst, Desktop Engineer, and System Infrastructure Support. In my future project I will like to Design and Develop Website. I am also open to other project related to my experience.

    $16.00 /hr
    0 hours
    0.00
  7. Noel Christian Legrama

    Noel Christian Legrama Agency Contractor

    Researcher | I.T. Analyst

    Philippines - Tests: 2

    -Knowledgeable in Web Research and Data Entry -Knowledgeable in Microsoft Office Applications -Installation of Microsoft Operating System -Knowledgeable in Microsoft Operating System -WLAN / LAN configuration and troubleshooting -Advance hardware and software computer troubleshooting -Removal of virus and other malicious types of files -Desktop PC / Laptop assembly and repair -Knowledgeable in Contact Center Solutions (BPO) IT responsibilities (VOIP, Avaya, RDP, VPN, PC Ghosting, etc.) -Knowledgeable in Microsoft Exchange and Windows Server -Ticketing System -Active Directory -HTML

    Associated with: E-Point Recruiting

    $5.56 /hr
    86 hours
    0.00
  8. John Cristopher Umipig

    John Cristopher Umipig

    HelpDesk Support

    Malaysia - Tests: 2

    I want to further my career with a growth-oriented firm that will allow me to utilize my experience and knowledge as an IT Professional. Qualified IT professional with variety of software, hardware, and networking knowledge. Exceptional teamwork and leadership skills. Efficient troubleshooter with commitment to lifetime learning.

    $8.89 /hr
    0 hours
    0.00