Customer Service Specialists

Get Your Customer Service Project Started Today!

Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,726 Customer service projects are completed every quarter on Upwork.

1,726

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: July 1, 2015
More options
Clear all filters
  1. Hector Bravo

    Hector Bravo

    IT Expert - Project Manager - PMP, ITIL, VCP, MCSE, MCDBA, VoIP

    Panama - Last active: 1 month ago - Tests: 13

    Design, Plan, Implement and Support for: - Windows Azure / Amazon EC2 - Microsoft Lync - Microsoft Sharepoint - Microsoft Exchange - Microsoft SQL Server - Microsoft Active Directory, ADFS - Microsoft Dynamics CRM - Windows Server / Hyper-V - Microsoft ISA/TMG/UAG - Microsoft SSCM, SCVMM, DPM - Microsoft Office 365 - Voice Integration with Lync - VMWare vSphere / ESXi - VMWare Site Recovery Manager (SRM) - Veeam Backup & Replication

    Groups: Microsoft Certified Professionals

    $33.33 /hr
    930 hours
    4.56
  2. Eashani Rodrigo

    Eashani Rodrigo

    Business Consultant (Marketing Materials/ PPT/ ITIL/ Academic Writing)

    Sri Lanka - Last active: 1 day ago - Tests: 10 - Portfolio: 16

    My domain of knowledge covers the fields-: IT , Business & Marketing Management & Organizational Psychology. I have gained my experience and knowledge in IT Service Management (ITSM), IT Marketing and Business Analysis areas working in IT Industry. I am experienced in business management, marketing and sales, online marketing, business consultancy and online research. Specialties: -- IT Service Management (ITSM in relation to ITIL) -- IT Marketing Management -- Online Marketing Management -- Project Management -- Business Management -- Organizational Psychology/ Business coaching -- Neuro-Linguistic Programming (NLP) Skills -- PowerPoint Presentation Designing (Business, Educational, Training) -- Presentation Video production ( PPT to Video using Camtasia) -- Marketing Material Preparation ( Presentations, Flyers, Brochures, Videos) -- Business Profiles / Business Proposals / Marketing Proposals/ Sales Proposals and Other Business Documents preparation -- Website content writing -- Online Research -- Process diagrams, flowcharts designing (using MS Visio) -- Personal Coaching Academic Background *** Bachelor's degree (B.Sc. (Hons) in IT Management) *** *** Masters Degree (M.Sc. in Business Psychology) *** As a successful academic I am skilled in: -- Article Writing -- Academic Writing -- Preparation of Online Tutorials ( Knowledge area : Business Psychology, Business Management, Marketing, Online Marketing, IT, ITSM, ITIL, Leadership, Change management and Neuro-Linguistic Programming [NLP]).

    $20.00 /hr
    1,889 hours
    4.99
  3. Costi C.

    Costi C.

    Sage CRM Consultant

    Romania - Last active: 8 days ago - Tests: 1 - Portfolio: 2

    I am a Sage CRM Consultant with 7 years’ experience. I am also Sage registered developer and I have developed two important Sage CRM add-ons which are currently featured on the Sage CRM Marketplace. I have started off my career as a consultant working in Dublin, Ireland for one of the best-known Sage CRM consultancy companies. During this time I gained substantial experience in implementing and managing CRM systems in organizations of all sizes and across a variety of market sectors. I can assist you with any aspect of your Sage CRM software - Identify customer’s requirements, write functional specification - Consultancy, implementation & customization - Reports & dashboards - Version upgrades, moving CRM to new servers - Develop new add-ons or solutions to meet customer specific business needs - Data migration - Customer service/Technical support - Integrate Sage CRM with third party (all Sage Accounting and Sage ERP product family like Sage 50, Sage MAS 90, Sage 300 ERP, etc.)

    $38.89 /hr
    141 hours
    4.97
  4. Fawn Rhodes

    Fawn Rhodes

    Affordable, Dependable and Professional Virtual Assistant

    United States - Last active: 1 day ago - Tests: 5

    I’ve worked in the telecommunications industry for six years, five plus years retail customer service experience and approximately 10 plus years within Office Administration. I am positive I am fully equipped to help your organization reach their goals, while simultaneously affording me professional growth opportunities. Familiar with US/Canadian Administrative Law

    $15.56 /hr
    275 hours
    4.84
  5. Vladimir M.

    Vladimir M.

    linux and windows system administrator

    Serbia - Last active: 1 month ago - Tests: 2

    I have started working on server administration 10 years ago, at both windows and unix platform. So far I have 7 years experience with WHM/plesk. Also I help clients with windows/linux desktop environments, their boards, blogs, cms, etc. And i am providing security services for them. My present occupation is IT consulting, especially for new companies on start-up, representing complete IT solutions and realizations.

    $16.67 /hr
    9 hours
    5.00
  6. Wes Hogarth

    Wes Hogarth

    Experienced & Well-Rounded IT Professional

    United States - Last active: 1 month ago - Tests: 7

    IT Manager with 7+ years in the IT industry, 4+ as a full-time Research Technologist, looking for additional side-work. Passionate about the IT field and working with people. Knowledgeable and skilled across many domains, including: Datacenter Management (including System Administration, Enterprise Backup, Storage, and Networking) Systems Engineering IT Project Management Virtualization License Administration Technical Support (including end-user support, both in-house and external) Research Team Building/Leadership Ability to work in teams or individually. Energetic, young, and great attention to detail. Eager to provide realistic, effective, and technically sound solutions for you or your company while staying within your budget. Delivering a product, service, or report that meets and exceeds your expectation is my #1 priority! LinkedIn profile: www.linkedin.com/in/weshogarth/ Technical Skills: Software: Microsoft: Active Directory, SCCM, Exchange 2007/ 2010, SharePoint, Office. VMware Infrastructure, Backup Exec Hardware: Cisco, Brocade Fiber switches, HP Servers RAIDs, SAN, NAS, File Server, and Networking Operating Systems: Microsoft Windows XP/Vista/Win7, Server 2003/2008/2012. MAC OSX Providing consultation and solutions for home, small-medium sized businesses, and large-scale enterprises. Requirements gathering, budget analysis, product and vendor comparison, acquisition, implementation, and follow-up. I have also written technical articles for companies. Am happy to provide deliverables and solutions for projects or questions via phone, email, Skype, ODesk submission, and remote sessions.

    $33.33 /hr
    2 hours
    5.00
  7. Miroslav T.

    Miroslav T. Agency Contractor

    Ticket Support/Help Desk Email/Chat support

    Bulgaria - Last active: 1 day ago - Tests: 11 - Portfolio: 2

    Accomplished IT professional with more than 15 years practical internet experience. Skilled technology savvy self-starter, adept at securing, tuning, tweaking and maximizing the overall computer system performance. In depth understanding of managing mixed networks (Linux and Windows based).Able to work on own initiative or as part of a team and can deal with administrative duties competently. I am a MCSA and MS Exchange Specialist with more than ten years of experience in IT and more than 7 working directly with MS Servers (2000/2003/2008/2012), in multi-site infrastructure, working in different areas including: Network Design, Infrastructure, Troubleshooting, Wifi, VPN, Security and more I consider myself a very patient person which is good for dealing with strong client’s attitude. I’m very Emphatic with people needs, which is ideal for understanding and fulfill their requirements. I have a very good typing skill which is ideal for Help Desk positions and allows me to complete reports, memos and e-mail a lot faster than regular people.

    Groups: Microsoft Certified Professionals

    Associated with: Samsourcing

    $16.67 /hr
    7,470 hours
    5.00
  8. Peter A.

    Peter A.

    Danish Supporter

    Philippines - Last active: 2 months ago - Tests: 7

    I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

    $20.00 /hr
    3,479 hours
    4.97
  9. Greg Farkas

    Greg Farkas

    Sales Manager/Telemarketing/Appt. Setting/CSR/VA/Freelance Consult

    United States - Last active: 06/19/2014 - Tests: 3

    I am an experienced call center manager. I've been working for 14 years in a call center industry and I am the BEST in what I do. I consistently received superior performance evaluations for my contribution to our team's successful sales record. Also, I have strong problem solving and resolution tactics. I can assure you that I will become an asset to your company and help you maximize your profit.

    $23.33 /hr
    156 hours
    5.00