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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 146 Technical Support projects are completed every quarter on Upwork.

146

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: July 1, 2015
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  1. Robert H.

    Robert H. Agency Contractor

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 13 hours ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    Associated with: MAGNIFICO

    $12.00 /hr
    6,164 hours
    4.70
  2. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Last active: 4 months ago - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  3. Bhushan Kumar Sharma

    Bhushan Kumar Sharma

    Linux Servers AWS Cloud Hosting Security CPanel Plesk VOIP PenTest

    India - Last active: 13 hours ago - Tests: 4 - Portfolio: 14

    Since 2001, I have been dedicatedly working with Linux Operating Systems & Open Source. Services Provided ::- Deployment, Configuration, Security, Hardening, Monitoring, Performance Tuning, Troubleshooting of Linux Server Roles AWS – Amazon Web Services Migration of Servers Hosting Panels like WHM/CPanel, Plesk etc Asterisk Dialers, VOIP and Call Center Solutions Customization of Linux Kernel & Distro with Rebranding Faculty of Post-Graduate Degree in Computer Sciences. Firewalls & Gateways Linux HPC - High Preformance Clusters Remote Server Support & Troubleshooting L3/L4 Security Auditing of Servers & Websites Cloud & Virtualization Technical Writing VPN - Site-to-Site, Road-warrior Vulnerability Assessment & Penetration Testing Kayako

    $16.67 /hr
    3,589 hours
    4.85
  4. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Last active: 7 days ago - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93
  5. Christopher G.

    Christopher G.

    I.T Professional / Desktop & iOS Device Technician

    Philippines - Last active: 13 hours ago - Tests: 13

    I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

    $5.00 /hr
    7,185 hours
    4.90
  6. Mathew G.

    Mathew G.

    Experienced Customer Support & Core Network Implementation Engineer

    Kenya - Last active: 14 days ago - Tests: 5

    I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

    $16.67 /hr
    5,679 hours
    4.68
  7. Catherine G.

    Catherine G.

    Rockstart Quality Assurance Engineer, Tester

    New Zealand - Last active: 3 days ago - Tests: 9 - Portfolio: 2

    I'm a network test Engineer with 5+ experience in IT industry. I started out as an IT support for a multinational company for 3 years before I took CCNA certification and decided to move into Computer Networking field. I am now a part of a company that makes router and Switches a system Test Engineer and have experience with agile testing methodologies.

    $16.67 /hr
    1,778 hours
    4.92
  8. Rod Ryan Lopez

    Rod Ryan Lopez

    Systems/Server Administrator / Network Admin / IT Service Desk Analyst

    Philippines - Last active: 13 hours ago - Tests: 1

    CAREER OBJECTIVE: To deliver with the highest efficiency the technical skills and experiences learned combined with personal values and desirable attitudes. Meet the client’s expectation and satisfaction towards company success. SKILLS: NETWORK SECURITY ADMINISTRATION: ** Proficient in Network Security and Network Problem Troubleshooting. ** Experience in configuring of High End Enterprise CISCO Routers, Summit Extreme L3 and Alcatel Switches. ** Strong knowledge in Network Configuration, VOIP and Network Design Infrastructure of LAN and WAN convergence. ** Strong knowledge in IP Addressing / Subnetting IPV4. ** Strong knowledge in Wireless LAN and 802.1x authentication network infrastructure. ** Strong knowledge in Routers with different Routing Protocols. SYSTEMS SUPPORT AND SERVER ADMINISTRATION: ** Experience in Windows Server 2008 & 2003 Active Directory Administration. ** Experience in Microsoft Exchange 2010 / 2003 Administration. ** Server Virtualization Experience ** Experience in Hyper-V, Hypervisor or Virtual Machine ** Experience in Symantec Backup Exec 2012/2010 and Symantec Endpoint Protection Manager. ** Experience in Amazon Route 53 Domain Management. ** Strong knowledge in Windows OS platforms, Wordpress and SonicWall. ** Strong Desktop Support troubleshooting skills (Hardware & Software). ** Knowledgeable in Citrix Administration. ** Software Installation of Anti-virus, Windows and Linux Red Hat platforms. ** Virus Removal and Prevention. IT SERVICE DESK SUPPORT (with ITIL concepts): ** 1st and 2nd line technical support; answering support queries via phone, email, remote and desk-side support. ** Maintained a high degree of customer service for all support queries and adhere to all service management principles. ** Take ownership of user problems and be proactive when dealing with user issues and to log all calls in the service desk ticketing system. ** Monitoring of ticket queue and ensure all request and issues are resolved in an efficient and timely manner. ** Set up, install and test PCs and peripherals for users. ** Served as technical resource to answer questions, identify needs, make recommendations, and carry out research. ** Maintained professional and technical knowledge by reviewing related professional publications. ** Undertake any other reasonable duties as requested by the IT Manager and Service Desk Team Leader. ACHIEVEMENTS: ** Completed and Passed Japanese Elementary 1 Course.

    $5.56 /hr
    8,112 hours
    4.31
  9. Relz Michael Macahilig

    Relz Michael Macahilig

    Logo, Web & Graphic Designer, Web Marketing, Social Media & VA

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 6

    I am someone who can make your business topnotch and successful in whatever services I could offer. Every job that I will handle, I will handle them with responsibility and with a high-quality output. I believe that, in order for this project to turn out successful, good communication and a clear job instructions will be instilled on both our end. I am amenable to work as a part-time to full-time at home. As much as possible, 10-20 hours/week for Part Time and 30-40 hours/week for Full Time. I am a graduate of Bachelor of Science in Information Technology at Central Philippine University. I have certifications on TESDA NCII(Computer Hardware Servicing Certified), and SAP BusinessOne. I am passionate when it comes to designing stuff like web pages, logos, and other images. (You can view some of them on my portfolios) During my on-the-job training at Jimac Incorporated in Q. Ave, Quezon City, I have had experiences in giving technical support under the Product Support Group but I was later transferred and trained as a marketing assistant under the Marketing Department. These experiences enhanced my technical support skills and broaden my knowledge on creating effective marketing collaterals like creating designs for the web page of a company and such, creating logos and other paraphernalia that our client company needs. I had also experiences designing a system user interface during my college years, as I was the UI designer of our capstone project proposal entitled as “Building Management Information System”. I am a person who is a fast learner and has a high attention to every detail my client will instruct me. I am also person who is dedicated, reliable and mostly particular when it comes to accomplishing tasks on time. I can make sure that every project or task assigned to me will meet the needs of my client with a high-quality output, hard work and with all honesty. I can say that I have the dedication to learn if I don't know something. I also try to handle situations before they become stressful I am mostly interested with tasks that involves with Logo, Web & Graphics Design. Some administrative tasks that involve data entry, web researching, System Analysis and Design, and SMM. Here is a list of some of the applications I have experienced using: Joomla, WordPress, Trello, Dropbox, Google Docs, Google Drive, Cisco Packet Tracer, SAP Business One, Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe Fireworks, Adobe After Effects, AutoDesk Maya and AutoDesk AutoCAD. I am currently employed as web page designer of Intenga.com.

    $5.00 /hr
    1,314 hours
    5.00
  10. Janice L.

    Janice L.

    ++Experienced VA++Transcriptionist++Data Mining Expert++

    Philippines - Last active: 08/28/2010 - Tests: 6 - Portfolio: 1

    Seeking a position in data processing, email and desktop support and information technology with a progressive, forward thinking company. Intelligent, hardworking, and patient. Knowledgeable in troubleshooting hardware, software and internet connection problem on Windows and Mac Operating System. Can do multi-tasking since I've been working on the Bussiness Processing Industry for 5 years now. Can do troubleshooting on computer hardware and software issues through remote access and phone.

    $3.00 /hr
    1,122 hours
    4.82