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On average, 1,123 Customer service projects are completed every quarter on Upwork.


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Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Mathew G.

Mathew G.

Experienced Customer Support & Core Network Implementation Engineer

Kenya - Tests: 5

I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

71% Job Success
$12.22 /hr
5,679 hours

Faith Delos Santos

Faith Delos Santos Agency Contractor

telemarketer/advanced technical support/staffing

Philippines - Tests: 1

I am Faith G. Delos Santos, 27 years of age. I am a graduate of Bachelor of Science in Nursing at Central Philippine University. I am a quick learner, motivated and dedicated to get the job done right. I am highly attentive to details and effectively manage tasks simultaneously. I have a strong Communication skills, friendly, professional and very optimistic. WORKING EXPERIENCES Callmatrix Sales and Marketing Simon Ledesma street, Jaro, Iloilo City March-June (2010) Callbox Sales and Marketing Solutions M.H. Del Pilar Street, Molo, Iloilo City August 23,2011-January 4,2012 Telemarketer SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Teleflora's Ramp for Valentine's Day January 23,2012- February 18, 2012 Customer Representative SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Parlance Dept. February 20,2012-Present Customer Service Representative Advanced Technical Support

Associated with: VWP Manpower Agency

$5.56 /hr
82 hours

Alex Wilson

Alex Wilson

Project and Task Management App, QuickBase, Database, SugarCRM Expert

United States - Tests: 17 - Portfolio: 5

About Me Over the past ten years I have done a very large amount of development with Access, PHP, MySQL, AJAX, and CSS including e-business solutions, task and project management applications, ERP Projects, robust database applications, and fully functional e-commerce websites. I am also skilled in desktop application development using Visual Studio, Java, and C++. My greatest skill is being able to create fully-functional database-driven solutions (web or offline) from start to finish independently and punctually. My goal is to design and create successful, attractive, and functional websites, web applications, databases, and desktop applications for you or your business. I have a wide variety of secondary skills as well. I am capable at Japanese, graphic design, and user experience. Why you want to hire me There are a lot of programmers out there that cost less per hour than me. But there is something I can give you that they can't: Assurance. Assurance that you will end up with a quality product that will stand the test of time. I'm so confident in that statement that I will do all standard maintenance on your project for free.

100% Job Success
$33.33 /hr
1,356 hours

Roheny E.

Roheny E.

Klasik Production

Dominican Republic - Tests: 3

Information Technology Integration, Installation and support Diagnosis, Troubleshooting and repair Network engineering Operations System Windows/Lynux/Mac Migrations / Upgrades Graphic Design Web Page Builder Customer Service Telemarketing

$11.11 /hr
131 hours

Christopher G.

Christopher G.

I.T Professional / Desktop & iOS Device Technician

Philippines - Tests: 13

I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

84% Job Success
$5.00 /hr
7,306 hours

Nastacia O'connor

Nastacia O'connor

Administrative/Personal Assistant, Data Entry,Customer Service Rep

Jamaica - Tests: 3

I possess experience in areas of Administrative Assistant, working on Zendesk Tickets, Marketing, Internet Research, Sales and Customer Service Sectors. I am a University graduate with a double major Bachelor's Degree in Operations Management and Marketing. I am hard working, task oriented, flexible, professional and courteous young lady who takes the responsibilities assigned to me seriously and has very high standards for the quality of work I produce. I am quite skilled at using the Microsoft Office Suite and IBM's SPSS software. I am fluent with english and use same at all times whether written or spoken. I communicate clearly, take instructions well and performs tasks successfully. I am a team player but i can work on my own initiative to successfully complete my duties and responsibilities. I assure you that if given the opportunity, you will never second guess your decision of making me your choice.

$6.56 /hr
20 hours

Peter A.

Peter A.

Danish Supporter

Philippines - Tests: 7 - Portfolio: 1

I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

100% Job Success
$18.00 /hr
3,479 hours

Emma Comber

Emma Comber

Pa/Reception and Administation


i have worked at La Bimbi Hair for over 6 years in both the hairdressing and reception side of things I have excellent customer skills, I learn quickly and i'm extreamly reliable. I also worked for a photography company for a little while which included being in charge of a lot of management duties. before that I worked at hungry jacks from the age of 14 years 9 months, there were a lot of skills I picked yup during the 5-6 years I worked there, I ended up being promoted to a team leader which then took me on to being able to run shifts.

$16.67 /hr
50 hours

Bouziane Amine Hafnaoui

Bouziane Amine Hafnaoui

iPhone Unlock / Jailbreak

Algeria - Tests: 3 - Portfolio: 1

Hello, Third year student currently studying at University Experienced in providing excellent customer service whilst working in busy environments. Flexible regarding hours of work including evenings and weekends. Keen to expand skills and knowledge and prepared to work in a variety of roles as required. WORK EXPERIENCE Online Costumer Service – Technical Support 2009-present : • Helped customers to solve their problems. • Finding solutions to issues and problems. • Able to handle complains, aggressive costumer and difficult situations. • Positive attitude, energetic approach and self motivation. • Capable of influencing the opinions of costumers. Phones Unlocker 2010-present : Running the unlock section in Etunlock Telecom INFORMATION SKILLS: Proficient in iOS applications, use of internet and e-mail. Best Regards

$3.33 /hr
10 hours

Stacy Schultz

Stacy Schultz

Data Entry Specialist

United States - Tests: 7

I am experienced with a variety of software applications such as, Microsoft Word, Works, Excel, PowerPoint, and Outlook. I am very familiar with Internet research and search, successfully obtaining required information. I can type over 65 wpm accurately and perform 10-key by touch. I have done several creative writing projects for an enrichment class I took at Green River CC, receiving an A. I volunteer for a number of organizations, including, Northwest Harvest, and the Shoreline School District. I am active in my community, and with my family.

100% Job Success
$7.00 /hr
284 hours