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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 116 Technical Support projects are completed every quarter on Upwork.

116

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Asif Gohar

    Asif Gohar

    System, Network, Active Directory, Exchange, Backupexec, System Center

    Bahrain - Last active: 1 month ago - Tests: 5 - Portfolio: 5

    Knowledgeable and skilled IT professional with encompassing work experience spanning more than 8 years in systems administration with compliance as per industry standards. Possess excellent interpersonal skills to liaise amicably with diverse groups of people, different departments, vendors and agencies. With extensive exposure to different cultures and work environments and has worked effectively with multinational individuals and professionals from all organizational levels. Certifications: MCITP (Server 2008, Exchange 2010, Lync 2010) Expertise: Exchange 2007/2010, Active Directory 2003/2008, SCCM, SCOM, DPM, SCVMM, BackupExec,Enterprise Vault, WSUS, Lync, Server 2003/2008, ADRMS, SQL Server, SAN/NAS.

    Groups: Microsoft Certified Professionals

    $20.00 /hr
    270 hours
    4.95
  2. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Last active: 3 days ago - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  3. Oleh H.

    Oleh H.

    System Administrator

    Ukraine - Last active: 5 days ago - Tests: 6

    I'm a System Administrator with 5 years of experience. Also, I have couple cPanel certificates: https://university.cpanel.net/c-summary.php?code=zzqd-532226 Currently I'm FreeLancer I can very quickly master the new system, suggest some alternative solutions etc. I'm young and experienced Linux Administrator. I can help you with server installation/configuration, recommend some hosting providers etc. I like to learn new technologies or improve my knowledge with old ones. I don't bid projects which I won't be able to complete as others do.

    $22.22 /hr
    786 hours
    4.64
  4. Bhushan Kumar Sharma

    Bhushan Kumar Sharma

    Linux Servers AWS Cloud Hosting Security CPanel Plesk VOIP PenTest

    India - Last active: 18 hours ago - Tests: 4 - Portfolio: 14

    Since 2001, I have been dedicatedly working with Linux Operating Systems & Open Source. Services Provided ::- Deployment, Configuration, Security, Hardening, Monitoring, Performance Tuning, Troubleshooting of Linux Server Roles AWS – Amazon Web Services Migration of Servers Hosting Panels like WHM/CPanel, Plesk etc Asterisk Dialers, VOIP and Call Center Solutions Customization of Linux Kernel & Distro with Rebranding Faculty of Post-Graduate Degree in Computer Sciences. Firewalls & Gateways Linux HPC - High Preformance Clusters Remote Server Support & Troubleshooting L3/L4 Security Auditing of Servers & Websites Cloud & Virtualization Technical Writing VPN - Site-to-Site, Road-warrior Vulnerability Assessment & Penetration Testing Kayako

    $16.67 /hr
    3,631 hours
    4.85
  5. Robert H.

    Robert H. Agency Contractor

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 18 hours ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    Associated with: MAGNIFICO

    $12.00 /hr
    6,208 hours
    4.70
  6. Levy Teves

    Levy Teves

    Network Engineer / Network Security Engineer/ Network Security Analyst

    Philippines - Last active: 6 days ago - Tests: 2 - Portfolio: 7

    As a legitimate engineer my objective is to be hired in the company/clients which will I can provide my profession as all around Engineer therefore allowing me to develop or improve the business of company/clients practices.

    $10.00 /hr
    14 hours
    5.00
  7. Liridon Krasniqi

    Liridon Krasniqi

    Computer Support Specialist

    Serbia - Last active: 3 days ago - Tests: 5 - Portfolio: 2

    Almost 15 years in providing desktop support, installing & maintaining networks and support end user of the biggest ISP and telecom industries in Kosovo • Excellent knowledge of Windows & Network Administration • Excellent knowledge of designing and building LAN, WAN, Troubleshooting end user and so on.

    $11.11 /hr
    4 hours
    5.00
  8. Bruce Kaffenberger Agency Contractor

    Advanced FileMaker Pro Developer

    United States - Last active: 26 days ago - Tests: 4

    I have designed and maintained hundreds of databases for a variety of businesses and orgaizations. I specialize in FileMaker development, having been a user since version 2.1 ( I currently employ versions 11, 12, 13 and 14). I am experienced in designing databases for business, for both stand-alone and multi-user installations. For many businesses, I have designed a single database to replace the use of multiple programs that required duplication of data entry (as well as duplicating their labor cost). I customize my applications to your business and your style of working. My database designs often include document retrieval and Internet functionality. Your database can be strictly for in-house use, or accessible via the Internet. I have accumulated a broad experience in both hardware and software in over 3 decades within the computer industry. I have been self-employed since 1983, and understand the needs of a business owner and employer. I have worked with many different industries, including: medical / healthcare, retail, finance, non-profit, education, construction, and manufacturing. I have experience in understanding the various needs of these different organizations, and will perform the same for you and your business or organization. A partial list of my previous FileMaker applications: Retail Point-of-Sale Maintain prospect / customer records; generate and store quotes / orders / invoices; inventory management; customer document retrieval for pictures / PDF documents / Word & Excel files / etc.; email generation for marketing and customer notifications; Internet integration for mapping, research and tracking; reporting for inventory / sales / payments / customers / etc. Rental Point-of-Sale Maintain customer records; generate and store rentals / orders / invoices; inventory management; customer document retrieval for pictures / PDF documents / Word & Excel files / etc.; email generation for marketing and customer notifications; reporting for inventory / rentals / payments / customers / etc. Finance Company / Service Bureau AutoBilling Maintain customer records; generate invoices for each account automatically based on the billing frequency (monthly, quarterly, semi-annually and annually) and customized for each Vendor to insert the correct graphic logo at the time of printing; customer document retrieval for pictures / PDF documents / Word & Excel files / etc.; email generation for marketing and customer notifications; Internet integration for mapping, research and tracking; reporting for accounts / dealers / billing / payments / collections / histories / etc. Medical Case Logger Designed for use by Radiology Technicians at a hospital destroyed by Hurricane Katrina. The technicians employed web browsers to access a web-published database for a radiology group. The technicians created case records of the patients that the Radiologists diagnosed, and automatically produced reports for the Radiologists three times per day. The database was also accessed via the Internet by transcriptionists. On a monthly basis, an invoice for services performed was created automatically with a fully detailed log of each case. Patient Record Retrieval Developed for well-established surgical practice that maintained paper records and charts for their patients. Data imported from the medical billing application generated Patient records to expedite the search and retieval of decades of medical records. Magazine Subscription Manager Maintained subscription records for multiple magazines and newspapers published by a sports and cultural publisher. Generated reminders and reports of expiring subscriptions for marketing and billing. Service Company Manager Maintained customer records for a chimney sweeping company to store important details about each customer's account, including site surveys, services performed, future services, and service technician notes. Data was originally exported to Palm Pilot PDAs, and currently accessible by smartphone or tablet through Internet web publishing. The system also produces management and billing reports for the company, and links customer records to Internet mapping sites for directions to customer addresses.

    Associated with: The Computer Connection, LLC

    $60.00 /hr
    953 hours
    4.80
  9. Sampath Weerasinghe

    Sampath Weerasinghe

    Cisco Certifed Internetwork Expert #37886

    United States - Last active: 1 day ago - Tests: 4 - Portfolio: 13

    I pride myself on delivering excellent results - on time, under budget with quality that not only meets but exceeds client expectations. My experience has taught me how to prioritize tasks, manage deadlines, handle pressure situations and work as part of a team. I am always willing to take up new challenges and responsibilities. My goal is to make you money. Looks are important because people ignore design that ignores people, and your users/visitors will decide whether to stay on a page/app within first 2-3 seconds. Do you think my rate is too high? Two out of every three clients come to me after having a project developed overseas by a cheaper contractor. Turns out it has failed to meet guidelines or has another problem. Now that client has to pay again as well as invest more time. Rather than go through all of this, I provide a high quality product in as short of time as possible, keeping up with communication the entire time. A few common questions I get: 1. Will you sign my NDA? Yes. Signed and returned usually in the same day. 2. Whats your communication like? Usually within 10 minutes during business hours. I am in the PST time zone. 3. Will you give suggestions or help with the design of the app? Of course, your success is my number one goal. ---- I have worked with these tools and technologies: java, c#, javascript, php, android, jquery, python, html, c++, mysql, ios, css, sql, asp.net, objective-c, .net, ruby-on-rails, c, ruby, ajax, wordpress, node.js, html5, linux, django, angular, oracle, git, apache, bash, perl, laravel, ember.js, emacs, ubuntu

    $18.89 /hr
    788 hours
    4.65
  10. Subbarayudu M.

    Subbarayudu M.

    BMC Remedy ITSM Developer and Administrator

    India - Last active: 25 days ago - Tests: 1

    Professional Summary  BMC Remedy relevant work experience of 8.9 Years in Development, Integrations with other applications, configurations and Customization of ITSM suite of applications.  Best experience in transformation Projects; I do requirement gathering, Implementation of new requirements, testing and providing ITSM Training to User.  ITIL Foundation Version3 certified from APM Group in Sep 2010.  Have got best hands-on/knowledge in configuring foundation data, asset management, approval engine, SLM targets etc. (using data management tool, AR Import & AIE)  Good skills in administrating BMC ITSM Suite version 8.1 and version 7.6.03, AR Server & MidTier on Linux and Windows servers.  Integrated ITSM with in-house and Third party applications using remedy Web Services.  Have done ITSM Installation of both version 8.1 patch 02 and 7.6.03, Midtier 8.1 and required database configuration; By solving all installation issues  Exposure to Network Fault Management system. Had undergone corporate training on Tivoli Netcool Omnibus and have good understanding on Impact and Webtop functionalities.  Involved in design, workflow and implementation of Trouble Ticketing Management by integrating Netcool and Remedy applications with Gateway.  Ability to support and enhance Netcool Automations and Controls by providing valid inputs for enrichment/correlation polices. Got hands on Netcool Webtop end user administration.  Actively Involved in GNOC ISO 27K certification procedure. Defined and implemented control and security mechanisms for GNOC OSS environment like Access controls, Incident, change and Asset management.  Have got authorized training on Citrix XenApp V6.5 and ability to support GNOC OSS Citrix platform.  I have learnt the concepts of BMC Atrium Discovery and Dependency Mapping (ADDM); BMC SRM & Work order Management.  Have got hands on business objects server and developing crystal reports and building typical SQL views/queries on remedy tables.

    $20.00 /hr
    29 hours
    4.88