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Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.44.

Last updated: October 1, 2015
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Senthil Kumar N

Senthil Kumar N Agency Contractor

Computer Savvy with 8+ year of Experience in IT

India - Tests: 8 - Portfolio: 1

A Good Hardworking, friendly Contractor – Every team needs one of best contractor, and there’s none better than me. To be an efficient person in handling challenges in the work and utilize my skill sets to the best of my ability.My most priority working in oDesk is to get employer's satisfaction by providing quality work within given time. I have done many projects in Odesk and got good feedback from my employer. I have good skills in Software testing, Manual testing, Data Entry, Web Research, Data mining jobs. I always want to learn new technologies to improve my knowledge and skills. I would like to have long term relations with my employers and I am sure I will be good to be a part of any team I work for. When hiring a contractor on any marketplace like oDesk, it will be more difficult for the employer to find the right candidate with honesty, integrity, knowledge and expertise. They have to look for the contractor who is committed to achieve the best possible result for you. Then you have deal with the person who have all the above, Which my profile perfectly suits and my focus is on creating a relationship of respect and trust with all my clients.

Associated with: Tech Click

100% Job Success
$11.11 /hr
5,895 hours

Mydith B.

Mydith B.

IT Supervisor with more than 10 years of BPO experience

Philippines - Tests: 17 - Portfolio: 34

Jobs/projects that I'm excellent at: - web design (Dreamweaver, HTML, CSS) - graphics artist (Photoshop CS3) - email marketing expert (ConstantContact and MailChimp) - technical support (non-voice) - customer support (non-voice) - team leader - writer Technology that I am highly proficient in: - MS Office (including Excel w/ VB Programming) - Google Apps - Adobe Photoshop CS3 - Adobe Flash Professional - Adobe Dreamweaver - LDAP using Apache - CSS and HTML - Windows Server 2003/2008 - PBX VOIP - Sabre Red Workspace - EAN Chameleon - Wordpress and Blogger - ConstantContact and MailChimp I am a graphic artist and web designer that is very keen to detail. I keep it a point to maintain an excellent work ethic when dealing with my employers and clients regardless of the setting, may it be within or outside oDesk. I always set expectations on what I can and cannot do within the timeframe provided by the client. When I know that I do not have the knowledge required to meet if not exceed the expectations of the client, I will not accept the contract. I am proficient in SEO which is very critical in web marketing. I have a strong stand against plagiarism which is why I always write original factual or fictional articles. I strongly believe that my English skills, both verbal and written are excellent. I have a year of experience working as a radio announcer and disc jockey for a local station and also did a few hosting gigs for weddings, concerts and other events. My knowledge in graphics design started 10 years ago with Adobe Photoshop. I have designed logos, banners and wedding invitations for various clients over the years. I have the same number of years of experience with web design, starting from just using notepad down to using Dreamweaver CS5. I usually incorporate java along with some php and css to exceed the expectations of the clients. My experience with technical support includes more than 4 years as a software/hardware support (phone and email) level 3 for a well known computer manufacturer. I am a Dell Certified System Expert for more than 5 years. I have more than 4 years of experience as a systems and network administrator for one of the most well known online travel agency in the US. I can also manage a team regardless of the setting. I have more than 3 years of experience in managing a team of technical support agents for Dell and running the IT department of a BPO for more than 5 years.

95% Job Success
$13.00 /hr
4,592 hours

David A.

David A.

Business Analyst, Enterprise Architect - Engineer, and Project Manager

Nigeria - Tests: 8 - Portfolio: 1

I'm a gifted Management Consultant with special focus and experience in Strategic Planning - management, Enterprise Architecture/Engineering, Products & Projects Business Process Architecture, Management, Business - Technology Management, Business Liaison, Operations - Service Delivery Management, etc. with the ability to proactively translate business/customers/users requirements/needs into solutions, while leveraging technology for competitive advantage, market leadership and sustainable performance.

75% Job Success
$15.00 /hr
1,173 hours

Manuel Montero Alba

Manuel Montero Alba

Your windows systems administrator

Spain - Tests: 6 - Portfolio: 14

Always learning, never stop, always hungry for knowledge I'm a creative mind that wants to start freelancing as young as...well, I learnt about freelancers. I fell in love with this world just by reading, getting to establish work relationships with people all around the world, isn't that appealing? It's now time for me to notice if it's as pretty as I've read. I'm an IT professional with experience on systems administration and web programming, something around 2 years. Although I consider myself an outstanding programmer, I know there are lessons to learn, and I don't really mind since If I didn't like learning I wouldn't have chosen this career, would I? My main objective right now is to get as much experience possible either in systems administration, a field I love, or web programming, a field in which I have experience and love as well, in a lot of different projects if possible, varying the experience from one to the other. Hope to make business with you reader Manuel M.A.

$15.00 /hr
2,449 hours

Randy B.

Randy B.

CS-Tech Support / Web & Server Administration

Philippines - Tests: 15 - Portfolio: 2

My 5 years worth of job experience spans from being a Remote Desktop Support, Customer Service Representative, E-Commerce and POS Technician, Web Technologies Administrator and now an Infrastructure Administrator for Unix and Linux Systems. I also have acquired skills in Network Administration using Cisco Devices deployed in wired and wireless environment. During my free time, I used to do some freelance works that is mainly about Wordpress, CPanel and MySQL Administration.

100% Job Success
$7.78 /hr
1,100 hours

Naveen S

Naveen S

Help Desk Specialist

India - Tests: 7 - Portfolio: 4

My unique, Accuracy + Automation + Dedication + Speed = Quality + Savings, for my clients. I have an experience of 5 years in providing web application and administrative support services to customers across the globe, using ticketing systems, email clients and live chat. I am highly skilled in providing technical support (for web/ mobile apps), data handling, data research, database management, dispute resolution, database administration and customer account management. I am interested in taking up customer service, email handling, data quality analysis, application testing and workforce management jobs. In my experience, I also had an opportunity to lead a team of 5 engineers to excel in customer service. I am available on Skype, Mobile and Gmail during my working hours, ensuring amazing turn around times and best customer satisfaction indexes.

100% Job Success
$12.00 /hr
2,822 hours

Jan M.

Jan M.

Experienced Translator, Customer Service Rockstar skilled in IT

Czech Republic - Tests: 7

Motivated multilingual, Customer Service Rockstar with strong skills in translations and IT. Ability to organize and schedule workload and meet deadlines. Reliable and co-operative individual, also works well as a team member. Flexible, independent, multitasker, outgoing, proactive, friendly, open-minded and reliable person who enjoys new challenges and experiences in life. My services: Translation/Proofreading: - Website localization - Business documents and letters - Marketing and advertising materials - Theatre plays, Scripts, Subtitles Customer Service/Support IT Support Call Agent Service Virtual Assistant

98% Job Success
$13.32 /hr
3,270 hours

Moshiur R.

Moshiur R. Agency Contractor

AD,Exchange,Lync, SBS, SCCM, SCOM, HyperV, VMware, VCP5-DCV, MCSE,CCNA

Bangladesh - Tests: 9 - Portfolio: 13

MCSA: Office 365, VCP5-DCV, VMware Certified Professional, MCSE: Private Cloud, MCITP, MCTS, MCSE, MCSA, CCNA Certified. Over 12 years of experience in Server 2003, 2008, 2012 R2, Exchange 2007, 2010, 2013, Office 365, LYNC, Skype for Business, Windows Azure, AWS, SCCM, SCOM, VMM, DPM, SCSM, VMware vSphere, Hyper-V, SQL, Active directory, GPO, Remote Desktop services (Terminal Server), Virtualization, Clustering, Veeam, Symantec Backup Exec, Windows Azure, AWS, NetApp & SAN Administration. Responsible for the daily physical/virtual network operations of more than 500+ servers. Currently manage teams responsible for both corporate and store level environments including over 4000 clients. Exchange Migration from 2007 to 2010, 2010 to 2013 or Office 365. Server Migration from 2008 to 2012 R2 & Implement lync 2013 remotely for clients as well as administration. Monitor Servers & Network devices Patch Deployment with Labtech, Connectwise, GoToAssist, Citrix Clould Portal Services, LogmeIn, Nagios, SCOM, SCCM, WSUS, GFI MAX, Kaseya, N-able, TeamViewer etc. MCSA on Office 365 VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV) Microsoft Certified Solutions Associate on Windows Server 2012 & 2008 Microsoft Certified Solutions Expert: Private Cloud Microsoft Certified Solutions Associate on Server 2012 &2008 MCSA on Windows Server 2012 Microsoft Certified IT Professional (MCITP- Server & Enterprise Admin) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator: Messaging MCP - Microsoft Certified Professional DCSE - Dell Certified System Engineer EMC Certified- Information Storage Associate (EMCISA) Cisco Certified Network Associate (CCNA: 640-802) CCNP Switching CCNP Routing || Areas of Proficiency and Expertise || System Center Configuration Manager SCCM, SCOM, SCVMM, SCDPM Windows Software Update Services WSUS Windows Server 2012 R2, 2012, 2008 R2, 2008, 2003 Server 2012 R2 Essential, SBS 2011, 2008, 2003 Exchange Server 2013, 2010, 2007, 2003, Office 365 Lync 2010, 2013, Skype for Business SharePoint 2013 Hyper-V 2012 R2 VMware vSphere 6.0 Cisco Routers, Switches TMG 2010, Pfsense Mac OS X Yosemite, iPhone, iPad, Android Support

Groups: Microsoft Certified Professionals

Associated with: Micro-Solutionbd

88% Job Success
$16.67 /hr
2,511 hours

Avinash Chandra

Avinash Chandra Agency Contractor

Ticket, Chat, Phone, Email Support Agent

India - Tests: 16 - Portfolio: 3

Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk :

Groups: Bluehost Developers and Designers, MailChimp Experts Group...

Associated with: Computer Help Online

$11.11 /hr
6,862 hours

Rafael Segovia

Rafael Segovia

Technical Support/Customer Care

El Salvador - Tests: 6

I am a confident self starter, I work well on my own initiative and as part of a team. Having gained skills and knowledge in my education and in the workplace I worked in a number of roles within the call center industry. In my current position, I am part of a team that reviews contractors’ work diaries since they are freelancers who work from home. We focus on enforcing company policies and procedures for over 600 employees which are located all over the world. I am resourceful, decisive, team-oriented who excels at envisioning and implementing present and future organizational needs. My performance and results reflect strong personal initiative, leadership, good judgment, discretion and accountability. I am a native English and Spanish speaker and my 8 year experience in the call center industry involves management, technical support, quality assurance and customer support.

$5.56 /hr
5,476 hours