Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Robert H.

    Robert H.

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 1 day ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    $12.00 /hr
    5,651 hours
    4.70
  2. Jeffry S.

    Jeffry S.

    Systems Engineer

    Dominican Republic - Last active: 09/11/2014 - Tests: 14 - Portfolio: 1

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

    $25.56 /hr
    0 hours
    5.00
  3. Abhilash M.

    Abhilash M.

    6+Years Experience- Windows/Oracle/HP/Cloud Certified Infra Architect

    New Zealand - Last active: 3 months ago - Tests: 17 - Portfolio: 3

    6+ Years experience in : * BMC Tools Design/Installation/Configuration. * HP Tools : Certified Accredited Integration Specialist * Windows Administration * Oracle certified Solaris Administrator * ITIL V3 certified Process designer. * Web Programmer * PHP/MySQL expert.

    $27.78 /hr
    787 hours
    4.99
  4. Gideon A.

    Gideon A.

    Israel - Last active: 1 day ago - Tests: 4

    I am a well-organized and highly motivated professional. Innovative Leader with 5 years of solid work experience including paid search, market research, and search/strategy positions. I have expertise in keyword research, target markets, conversion tracking and improvements, ROI, and audience profiling. My skill set include leadership, communication specialist, and campaign manager for successful digital growth. I have experience with campaigns in several different fields including Fashion, Boutique Leather goods, Cafes/Bars, executive industries and much more. My work has included managing budgets from $2000 up to $15-20,000. Additionally I have SEO work experience with international markets. Working on high quality link building and content work. Whilst constantly staying ahead of the pack with new white hat trends and staying away from black hat techniques. I have multiple online business skills including data entry/document processing and transcription, through to expertise in internet research. I specialize in legal research, compliance and data verification. I am detail oriented and possess several years experience as a manager of outsourcing teams dealing with both customer service and legal research, my particular responsibility being quality assurance. ● Specialize in overnight transcription service. ● Proficient in all Microsoft software packages. ● Excellent communication skills, both written and verbal. ● Strong decision making and problem solving skills. ● Able to prioritize tasks and workload in order of importance. ● Provide quality assurance and control of research data. ● Expert in legal research, compliance, and data verification.

    $16.67 /hr
    14 hours
    5.00
  5. Benita Onuoha

    Benita Onuoha

    MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

    Nigeria - Last active: 1 month ago - Tests: 11 - Portfolio: 9

    I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

    $16.67 /hr
    577 hours
    4.76
  6. Carlos Porter

    Carlos Porter

    Unix/Linux System Administrator

    Costa Rica - Last active: 4 days ago - Tests: 3

    Unix and Linux System Administrator with 5 years of experience on HP-UX, Solaris, AIX and Linux servers. Greatly knowledgeable on case and application management, troubleshoot expert, End-user support, IT group leader and support. Highly proficient on Shell Scripting, Server and Network Monitoring, System performance evaluation, NFS/Web Server, LVM Management, kernel configuration, Python and Bash Programming and User Account Management. Sufficient experience on incident management on diverse applications, platforms and technologies. Task oriented in order to fulfilled goals and datelines. Skillful analysis, resolution and engagement of technical issues [hardware, network and services based] Team player, pro-active and committed, used to fast decision making and coordination process, as whole a solution provider.

    $14.00 /hr
    0 hours
    5.00
  7. Anton Topalov

    Anton Topalov

    IT maintenance | VA | Accounting | Data Entry | Customer Support

    Bulgaria - Last active: 08/12/2013 - Tests: 1

    My name is Anton Topalov, I am from Bulgaria (Eastern Europe) I speak English fluently, I have a Master Degree in Finance. and extensive work experience in the following areas: - IT maintenance and support (solving software issues and malware removal) - CMS management (WP and Joomla) - Accounting - Customer Support - Internet Research - Web Scraping - Data Entry Software/ Applications: MS Office proficient. Google proficient. Wordpress, Joomla, Ticketing systems, Mantis, Zendesk... HTML Cascading Style Sheets (CSS), HTTP/S, FTP, OFTP, AS2, X400. I am a young and motivated individual, with an exquisite attention to detail and willingness to always deliver the best quality.

    $8.89 /hr
    229 hours
    5.00
  8. Philip R.

    Philip R.

    Java/.NET/Javascript Developer, Creative Artist, Writer, Voice Talent

    United States - Last active: 08/21/2013 - Tests: 3 - Portfolio: 8

    For the past 25 years I have performed a variety of technical roles ranging from Analyst [documentation of project requirements], Project Coordinator, Programmer, Team Lead, Back-End Administrator, Customer Service Rep as well as levels 1 through 3 Telephone Technical Support. I am comfortable with all roles and phases of project work flows. I have a wide range of creative and analytical skills. My core competency is learning and implementing new technologies emphasizing Microsoft based tools, with C# & Java being primary. I am actively seeking creative projects, particularly voice work, or short term programming projects involving internet technologies. Programming: * 15+ Years as VB3/4/5/6 programmer * 15+ Years VBScript/.HTA Programming * 15+ Years classic ASP * 15+ Years .Net VB/C# (1.1/2.0/3.0/3.5) * 15+ Years HTML/CSS Web site * 10+ Years Javascript * 5+ Years PHP * 5+ Years Java * Project Managment: * 10+ Years as Lead Analyst, coordinating resources, gathering requirements, ensuring timely delivery * 5+ Years Programming Team Lead on various long term [1-2 yr] projects involving up to 3 programmers Customer Service / Help Desk: * 20+ Years Customer Service, including 800 call center ICSA level professionalism * 15+ Years 'Level 1' through 'Level 3' Customer Service Technical Support Administrator: * 15+ Years IIS Adminstration & configuration * 10+ Years Wordpress setup/configuration * 3+ Years Joomla Setup/configuration :: Artist: * 18+ Years Photoshop v4/5/6 cs1/2/3/4 * 8+ Years Photography - nature/abstract Writer: * 20+ Years Technical writing * 15+ Poetry writing * 10+ Years Blogging / Journaling writing Voice Talent: * 5+ Years Toastmaster International Public speaking * 2+ Years Voice Mail Menu systems * 1+ Years Audiobook Narration Audio Multimedia Skills: * 8+ years using soundforge software, 4+ years using Audacity software. * 3+ Years Mixing Artist I have worked long-term, full-time, with a stable company for 22 years now, however do many internet based consultancy projects as well.

    $55.56 /hr
    11 hours
    5.00
  9. Daniel S.

    Daniel S.

    WORDPRESS - Virtual Private Servers (VPS) - Information System Support

    United States - Last active: 04/29/2012 - Tests: 2

    An Information Technology position implementing, deploying, and managing information systems. Supporting information systems hardware, software, and network infrastructures for users locally and remotely. Worked multiple 1099 contract positions providing support via e-mail, remote, phone, and in person for many individuals and firms including Delta Computer Group, Getronics, Ford Motor Company, Barbeau Enterprises, Holiday Inn, Go2ITGroup, QualXServ, Dillard’s Department Store, and Aamco Transmission’s. Troubleshot and resolved issues for Windows 9x / 2000 / XP / Vista / 7 based computers and MS Office as well as Red Hat, Fedora, CentOS, and Linux. Assisted with resolution of issues relating to Windows Server Active Directory and Windows Remote Desktop. Setup, tuned, and troubleshot wired and wireless networks. Setup, and troubleshot desktop and network printers. Setup Desktop, Laptop, Servers, and Smartphones. Support LAN and WAN. Punched down and ran Cat-5 network cabling. Installed, setup, and troubleshot Point of Sale equipment and interfaces. Deployed and migrating of software and hardware. Troubleshot software such as Microsoft Office products, Web Browsing issues. Performed virus, malware removals, data backup and recovery. Utilized Norton Ghost image recovery and deployments. Upgrade or replace batteries, CPU, system boards, hard drives, memory, monitors, NIC, power supplies, sound cards, system boards, and video cards. Palm PDA, Smartphone (Android), Apple(iOS), Blackberry Software (RIM) Troubleshooting. Troubleshot connectivity issues - DCHP,DNS, TCP/IP. Establish Social Media profiles and presence. Educate users of dos/don't of web surfing and internet security. Installation and configuration of system security features such as firewalls, and anti-virus. Supervised a staff of three technicians as the lead technician. Deployed, implemented, and migrated near 1000 computers from Windows 9x and 2000 to Windows XP and 2003. Performed Data Backups and recovery using Altiris Recovery Solution Agent. Provided technical support and adapted to each users’ needs and requests. Traveled to other branches of the company to assist in the resolution of problems, train employees, and teach software. Hardware/software break/fix.

    $20.00 /hr
    0 hours
    5.00