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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,238 Customer service projects are completed every quarter on Upwork.

1,238

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: September 1, 2015
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  1. Alex Wilson

    Alex Wilson

    Project and Task Management App, QuickBase, Database, SugarCRM Expert

    United States - Tests: 17 - Portfolio: 5

    About Me Over the past ten years I have done a very large amount of development with Access, PHP, MySQL, AJAX, and CSS including e-business solutions, task and project management applications, ERP Projects, robust database applications, and fully functional e-commerce websites. I am also skilled in desktop application development using Visual Studio, Java, and C++. My greatest skill is being able to create fully-functional database-driven solutions (web or offline) from start to finish independently and punctually. My goal is to design and create successful, attractive, and functional websites, web applications, databases, and desktop applications for you or your business. I have a wide variety of secondary skills as well. I am capable at Japanese, graphic design, and user experience. Why you want to hire me There are a lot of programmers out there that cost less per hour than me. But there is something I can give you that they can't: Assurance. Assurance that you will end up with a quality product that will stand the test of time. I'm so confident in that statement that I will do all standard maintenance on your project for free.

    $33.33 /hr
    1,356 hours
    3.78
  2. Rajesh Maurya

    Rajesh Maurya

    System Administrator

    India - Tests: 7 - Portfolio: 2

    1.Install all new hardware, systems, and software for networks. 2.Install, configure, maintain network services, equipment and devices. 3.Supports administration of servers and server clusters. 4.Manages all system back-up and restore protocol. 5.Plans and supports network and computing infrastructure. 6.Perform troubleshooting analysis of servers, workstations and associated systems. 7.Documents network problems and resolution for future reference. 8.Monitors system performance and implements performance tuning. 9.Manage user accounts, permissions, email, anti-virus, anti-spam. 10.Good knowledge of networking essentials. 11.Oversee software and network security. 12.Strong analytical abilities and professional office experience

    $5.56 /hr
    0 hours
    0.00
  3. Bouziane Amine Hafnaoui

    Bouziane Amine Hafnaoui

    iPhone Unlock / Jailbreak

    Algeria - Tests: 3 - Portfolio: 1

    Hello, Third year student currently studying at University Experienced in providing excellent customer service whilst working in busy environments. Flexible regarding hours of work including evenings and weekends. Keen to expand skills and knowledge and prepared to work in a variety of roles as required. WORK EXPERIENCE Online Costumer Service – Technical Support 2009-present : • Helped customers to solve their problems. • Finding solutions to issues and problems. • Able to handle complains, aggressive costumer and difficult situations. • Positive attitude, energetic approach and self motivation. • Capable of influencing the opinions of costumers. Phones Unlocker 2010-present : Running the unlock section in Etunlock Telecom INFORMATION SKILLS: Proficient in iOS applications, use of internet and e-mail. Best Regards

    $3.33 /hr
    10 hours
    3.90
  4. Nastacia O'connor

    Nastacia O'connor

    Administrative/Personal Assistant, Data Entry,Customer Service Rep

    Jamaica - Tests: 3

    I possess experience in areas of Administrative Assistant, working on Zendesk Tickets, Marketing, Internet Research, Sales and Customer Service Sectors. I am a University graduate with a double major Bachelor's Degree in Operations Management and Marketing. I am hard working, task oriented, flexible, professional and courteous young lady who takes the responsibilities assigned to me seriously and has very high standards for the quality of work I produce. I am quite skilled at using the Microsoft Office Suite and IBM's SPSS software. I am fluent with english and use same at all times whether written or spoken. I communicate clearly, take instructions well and performs tasks successfully. I am a team player but i can work on my own initiative to successfully complete my duties and responsibilities. I assure you that if given the opportunity, you will never second guess your decision of making me your choice.

    $5.56 /hr
    8 hours
    4.00
  5. April Rose Banaag

    April Rose Banaag

    Professional Data Entry, Customer Support, Customer Service

    Philippines - Tests: 3 - Portfolio: 2

    I have a good character when it comes to work. I am a type of person who is willing to work at any type of task. I am a flexible person wherein I can work well. I always make sure that accuracy and speed is balance to make a quality results of work. I am hardworking, friendly, smart, willing to learn something new, trustworthy, honest, pessimistic, and always open for new challenges when it omes to work. One of my objectives is to make my clients satisfied and happy at the end of my work or task. I am a fast learner and I can work with less supervision. You will never regret if you hire me because I can give you a satisfaction and quality of work. I am willing to work as: -Data Entry and Customer Support

    $5.00 /hr
    60 hours
    0.00
  6. Marcus Tillmon

    Marcus Tillmon Agency Contractor

    Web Support Analyst, Tech Support Specialist, and System Adminstator

    United States - Tests: 3

    I would like a position where I can use my assortment of skills to the benefit a my employer through web support, tech support, or system administration. Through my skills, I devote my cause to customer service, ensuring desired outcomes, and the advancement of technology.

    Associated with: oDesk Payroll

    $15.00 /hr
    4,690 hours
    0.00
  7. Valerij Golubkov

    Valerij Golubkov

    Database and application development, customers support

    Russia - Tests: 24 - Portfolio: 6

    Key Contributions (in years): Java (Android development exactly)- 2+ Java applications development and support and - 3+ MS Excel and VBA using (Oracle DB reports ) - 3+; MS SQL database development and support - 5+ С/C++/OCI - 10+; Oracle Tools, SQL, Oracle Forms, Oracle Database - 15+; My detailed profile can be reviewed on the LinkedIn https://ua.linkedin.com/pub/valeriy-golubkov/8b/a38/374 Up to me Java Android and C/C++ application development as well as MSSQL and Oracle DB Architecting and Admimistration. Performed duties on position Software Developer as well as on CRM, CSM, and TAM positions also. Handling with related issues: fast optimization, trouble shooting, bug fixing and customer collaboration and support. Languages: Russian, Ukraine - native; English - good

    $10.00 /hr
    1,462 hours
    5.00
  8. Rowena B.

    Rowena B.

    Customer Service Expert

    Philippines - Tests: 2 - Portfolio: 10

    My experience working for four years (both upwork and Call center) equipped me with a lot of knowledge including chat and email support, telephone handling skills and a wide range of skills acquired through my Virtual Assistant clients. My expertise includes Customer Service, Virtual Assistant or secretary jobs. I am a result oriented person and aims to provide quality services to my clients.

    $6.67 /hr
    2,503 hours
    4.93