Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
More options
Clear all filters
  1. Ismet Dumlupinar

    Ismet Dumlupinar

    MCITP (System Administration), MCT, MCSA, MCSD: Web Applications

    Turkey - Last active: 21 hours ago - Tests: 14 - Portfolio: 13

    Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below: https://www.mcpvirtualbusinesscard.com/VBCServer/idumlupinar/profile

    Groups: Microsoft Certified Professionals

    $75.00 /hr
    2,231 hours
    4.86
  2. Vinod C

    Vinod C

    Seasoned linux Administrator - Nginx , apache, cPanel, Shell scripting

    India - Last active: 21 hours ago - Tests: 7

    Hello, I am Vinod and I have more than 10 year experience in managing Linux and cPanel servers. I have versatile experience in setting up and managing servers, optimising them for the best usage and fine tuning the security aspects. I am very good in migrating websites or applications from one server to another with lowest possible downtime. Along with that I use shell scripting to automate day-to-day activities. I have set up and maintained clusters of DNS servers, web servers using Apache / Nginx controlled by a Load Balancer, Db servers using MySQL / Percona /MariaDB with Master - Slave replication. I have also experience in setting up NFS server for remote storage. I can be available any time on all weekdays and can provide industry references if needed. Why you wont regret for hiring me. 1. I love what I do and I insist on doing it well. 2. I follow certain work ethics and 100 % privacy and confidentiality is promised. 3. I do not outsource my projects. 4. I use Linux PC and Laptop and hence my computer is free from virus. 5. Have more than 3 active internet connections. DSL, WiMAX, 3G x 2 . So no ISP issue I am 1. True professional. An engineer by profession and education. 2. I am honest. I don't boast on what I don't know. I know Linux and I know it well. 3. I would rather ask 100 questions than making mistakes. 4. NDA is fine. Can send it as a hard copy / fax / email. 5. I have many other things to do too and I value my personal life too. So no lame excuses or delay projects. I am efficient in my work. I believe " a stitch in time saves nine " completely. 6. I understand that what you are spending is your hard earned money. 7. I will be online on Skype / Gtalk / Yahoo / AIM and I will be available on email / phone. With my 8.5 year experience, I believe I can understand what is the requirement completely. I have been a help desk (Kayako, Perlbill, WHMCS, Cereberus ) tech for the last 6 and half years and I have been dealing with a lot of people ranging from technically sound server / network administrators and architects to laymen. I can effectively communicate in a language which is understandable to whom I am dealing with. Pasting below a briefing about my skills. my experiences include --Centos, FreeBSD, Ubuntu , Redhat -- PCI -- Nagios -- Apache , Nginx , Lighttpd , varnish cache -- Exim -- MySQL , Percona , MariaDB -- Bind -- NFS -- Shell scripting, Working over command line. -- Control panels like cPanel, Plesk, Webmin, zpanel -- Cloud operating systems like Applogic, Onapp. -- Working on KVM switch ( for installing OS / networking issue trouble shooting etc ) -- Server security , Firewalls, Mod Security --Customised server setup for Drupal , Wordpress , Joomla -- Documentation Skills And many other services / applications which are necessary for managing linux based servers and applications.

    $23.00 /hr
    1,255 hours
    5.00
  3. Sergo Sarkisian

    Sergo Sarkisian

    Linux , Cisco ,Vmware , Voip, firewall , security specialist

    Georgia - Last active: 21 hours ago - Tests: 18

    I want to utilize my knowledge, skills and professional experience in order to contribute to the growth of the company I am working for whilst improving myself. SKILLS:network engineer ,system administrator(RedHat,CentOS,FreeBSD,OpenBSD,WIndows 2000,2003 server), cisco certified specialist(CCNA) Configuration of CISCO routers and switches,firewalls,servers:cisco 36xx,65xx, series,ASA firewall 55xx series, Implementation , configuration,design ,troubleshooting of basic routing protocols(BGP,EIGRP,RIP,OSPF,QoS,MPLS,HSRP,VRRP,GLBP) , Security: IPsec and many vpn solutions,certificate setup 1 Web servers - Apache 2.x,nginx,Squid proxy 2 Mail servers -Postfix,qmail ,sendmail,Mdaemon 3 FTP servers -WuFTPD,Vftpd 4 DNS –bind version 9 ,VPN (Openvpn, IPSEC implementation ) 5 DATABASES-Sql,mysql,postgresql,sqlite 6 LVM ,RAID(0,1,5,10) configuration 7 Experinece in network monitoring tools:Nagios,MRTG ,Cacti

    Groups: Bluehost Developers and Designers

    $20.00 /hr
    916 hours
    4.99
  4. Muhammad salman Y.

    Muhammad salman Y. Agency Contractor

    Remote IT-computer, technical-support,server-administration, VMWare

    Pakistan - Last active: 21 hours ago - Tests: 9 - Portfolio: 4

    I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Responded to incoming technical support calls for ~30 mid to large sized companies. Managed a fixed schedule while taking incoming support requests. Provided troubleshooting on Win 2003, Win 2008 and Win 2012 Servers running Citrix, VMware, ADFS, O365, Exchange, Windows Terminal Services, All versions Windows OS and Mac Workstations. Experience in migrating Exchange to O365, handled Cutover and Hybrid migrations. Network troubleshooting on Cisco, SonicWALL, and Cyber configurations and VPNs. Worked with Microsoft Partner Support and many of the largest IT hardware/software vendors. Utilized Autotask and Connectwise ticketing system.

    Associated with: Mustafa Techs

    $22.22 /hr
    2,429 hours
    5.00
  5. Asif Gohar

    Asif Gohar

    System, Network, Active Directory, Exchange, Backupexec, System Center

    Bahrain - Last active: 12/03/2014 - Tests: 5 - Portfolio: 5

    Knowledgeable and skilled IT professional with encompassing work experience spanning more than 8 years in systems administration with compliance as per industry standards. Possess excellent interpersonal skills to liaise amicably with diverse groups of people, different departments, vendors and agencies. With extensive exposure to different cultures and work environments and has worked effectively with multinational individuals and professionals from all organizational levels. Certifications: MCITP (Server 2008, Exchange 2010, Lync 2010) Expertise: Exchange 2007/2010, Active Directory 2003/2008, SCCM, SCOM, DPM, SCVMM, BackupExec,Enterprise Vault, WSUS, Lync, Server 2003/2008, ADRMS, SQL Server, SAN/NAS.

    Groups: Microsoft Certified Professionals

    $20.00 /hr
    270 hours
    4.95
  6. Alexey C.

    Alexey C.

    9+ years exp in hosting industry. NIX/WIN servers config/tuning

    Montenegro - Last active: 1 day ago - Tests: 7

    server-administration, linux-system-administration, windows-administration, unix, freebsd, clustering, amazon-web-services, virtualization, openvz, plesk, cpanel, customer-support, helpdesk-support, internet-applications, database-management, mysql, postgresql, microsoft-sql-server, rdbms, mail-servers, dns, web-services, iis, apache, lighttpd, nginx, apache-tomcat, jboss, security, openvpn, billing

    $33.33 /hr
    1,751 hours
    5.00
  7. Andrey V.

    Andrey V. Agency Contractor

    MQL4 Programmer, Webmaster, Server Administrator, Wordpress SEO

    United States - Last active: 03/17/2014 - Tests: 8 - Portfolio: 10

    MQL4 Programmer, developing Forex Metatrader indicators and EAs by client's specifications. Build custom personal or small business website for as much as 500$ for turnkey. Over 7+ years of experience in website design, SEO optimization and server administration. Have developed corporate and personal websites for Semiconductor, 3D Analysis, Architecture and IT Services providers. Experienced in developing eCommerce websites. System administration experience include: Linux • Microsoft Windows Server • Microsoft Exchange • Group Policy & Procedures Development • Disaster Recovery Planning • BES - BIS • Network Security. InstallShield expert, software build engineer. Experienced translator for Hebrew & Russian languages.

    Groups: Bluehost Developers and Designers, Joomla!

    Associated with: aStudio+ Agency

    $20.00 /hr
    428 hours
    4.98
  8. Asif Khan

    Asif Khan

    Technical / IT / MCSA Office 365 / MAC OS X Support

    Pakistan - Last active: 21 hours ago - Tests: 17 - Portfolio: 6

    For the past 5 years, I have been working as a Technical Support Representative and Help Desk technician. I have handled email, chat and phone support, both inbound and outbound. I was a level 2 technician with Microsoft PC Safety which specializes in removing viruses, Windows Update issues, Antivirus programs, Firewall issues and other security related issues with the operating system. My core competency is with Active Directory, Microsoft Operating Systems and Networking devices. Based on knowledge and experience gained over the last 5 years as Technical Support / IT Support, I have developed a great expertise in many fields such as: Windows Server 2003/2008R2/2012, Windows XP/Vista/7/8, Microsoft Exchange 2010/2013, Outlook 2003/2007/2010/2013, MCSA: Office 365 MCP: Microsoft Azure Virtualization environments: Hyper-V, VMware Workstation and VMware Server ESXi 5.0/5.1 Antivirus server: Symantec Endpoint Protection, ESET NOD32 administration. Backup: Symantec Netbackup, Symantec Enterprise vault Network Administration, ERP system administration, MAC OS X Mac OS X Server Desktop and Technical support. I also have great experience with installation, configuration and administration of different kind of device like network printers, routers. Based on my friendly and communicative spirit I am sure I can fulfill all your requirements and expectations.

    $8.00 /hr
    2,680 hours
    4.96
  9. Haseeb Maqsood

    Haseeb Maqsood Agency Contractor

    Systems, Network Administrator & Security Expert, Cloud Support,

    Pakistan - Last active: 4 days ago - Tests: 4 - Portfolio: 9

    Over the last 7 years, I have applied my self as a Network Professional Highly experienced in Windows Systems Administration 2003, 2008, 2012 Microsoft Active Directory, Microsoft Exchange, Microsoft SharePoint, etc I love to provide support of any kind of troubleshooting and installation. My core competency lies in complete end to end management of networks including routing/switching, firewall, spam filtering, network security. I have deployed, troubleshoot, tuned and optimized various networks My Profile ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- CCNA CERTIFIED Cisco ID CSCO11966404 (Certified) MCSE MCP MC ID: 10794426 (Certified) IELTS International English Language Testing System Certified (6.0 Bands) --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- MSC- IT (NETWORK Expertise) BCS ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Associated with: IT Solution Services Ltd, INOVATIVE SOLUTIONS LTD Agency

    $22.22 /hr
    358 hours
    4.94
  10. Joshua Dotson

    Joshua Dotson

    IT Sleuth & System Administrator (Open Source Infrastructure & HPC)

    United States - Last active: 03/06/2012 - Tests: 8

    LinkedIn http://www.linkedin.com/in/jmdots Summary I've worked in technical administration, technical support, customer service or leadership roles for all but a few months of my adult life. In this time, I climbed the ranks of a highly-modern, lightning-paced, large-scale, multi-OS supercomputing environment in Area B of Wright-Patterson Air Force Base (WPAFB) and became an avid user of all things open source. The place which was my professional home of over six years is known as the “Air Force Research Laboratory DoD Supercomputing Resource Center” or "AFRL DSRC" for short. The AFRL DSRC environment is home to the #19 supercomputer on the June 2011 Top500 Supercomputer List, a mammoth computer for which I received training: Cray Inc.'s "Raptor" XE6. I enjoy excelling in the IT industry by working smart by doing my research, building wisdom and having fun. Background 10GbE, Access, Alfresco Share, Amanda, Apple HW, Appro HPC, Audacity, bash, CentOS, Clonezilla, CUPS, Cray HPC, DD-WRT, Dell HW, DokuWiki, DRBD, eHealth, Excel, Fedora, Firefox, Gentoo, GIMP, git, Google Apps Domains, HP HW, High Performance Computing (HPC), HTML, InfiniBand, Inkscape, iptables, ITILv3, Kerberos, Kickstart, KVM, LibreOffice, Linux, MacOS, MediaWiki, MySQL, Nagios, Net-SNMP, NFS, Nmap, Nvidia GPGPU, OFED, OpenLDAP (w/TLS), OpenSSH, Oracle HW, Outlook, OTRS (with ITSM), Panasas (PanFS), PBS Pro, PhpLDAPAdmin, PhpMyAdmin, PKI, PowerPoint, Python, QEMU, RAID, regex, RHEL, Rocks Cluster, RootCA, RSA tokens, Samba, SAN (FC, iSCSI, SAS), Scientific Linux, SGI HPC, SharePoint, SiCortex HPC, SketchUp, SLES, SNMPv3, Solaris, Spectrum, Sun Freeware, Sun HW, SuperMicro HW, SUSE, SVG, svn, SystemEdge, TCP Wrappers, tomcat, Ubuntu (Desktop & LTS), vim, VirtualBox, Visio, Visual Basic, VMware, WebDAV, Windows (Desktop & Server), Word, Zenmap, ZFS, ZRM for MySQL

    $50.00 /hr
    21 hours
    5.00