Helpdesk Freelancers

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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Ismet Dumlupinar

    Ismet Dumlupinar

    MCITP (System Administration), MCT, MCSA, MCSD: Web Applications

    Turkey - Last active: 12 hours ago - Tests: 14 - Portfolio: 13

    Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below: https://www.mcpvirtualbusinesscard.com/VBCServer/idumlupinar/profile

    Groups: Microsoft Certified Professionals

    $75.00 /hr
    2,231 hours
    4.86
  2. Vinod C

    Vinod C

    Seasoned linux Administrator - Nginx , apache, cPanel, Shell scripting

    India - Last active: 12 hours ago - Tests: 7

    Hello, I am Vinod and I have more than 10 year experience in managing Linux and cPanel servers. I have versatile experience in setting up and managing servers, optimising them for the best usage and fine tuning the security aspects. I am very good in migrating websites or applications from one server to another with lowest possible downtime. Along with that I use shell scripting to automate day-to-day activities. I have set up and maintained clusters of DNS servers, web servers using Apache / Nginx controlled by a Load Balancer, Db servers using MySQL / Percona /MariaDB with Master - Slave replication. I have also experience in setting up NFS server for remote storage. I can be available any time on all weekdays and can provide industry references if needed. Why you wont regret for hiring me. 1. I love what I do and I insist on doing it well. 2. I follow certain work ethics and 100 % privacy and confidentiality is promised. 3. I do not outsource my projects. 4. I use Linux PC and Laptop and hence my computer is free from virus. 5. Have more than 3 active internet connections. DSL, WiMAX, 3G x 2 . So no ISP issue I am 1. True professional. An engineer by profession and education. 2. I am honest. I don't boast on what I don't know. I know Linux and I know it well. 3. I would rather ask 100 questions than making mistakes. 4. NDA is fine. Can send it as a hard copy / fax / email. 5. I have many other things to do too and I value my personal life too. So no lame excuses or delay projects. I am efficient in my work. I believe " a stitch in time saves nine " completely. 6. I understand that what you are spending is your hard earned money. 7. I will be online on Skype / Gtalk / Yahoo / AIM and I will be available on email / phone. With my 8.5 year experience, I believe I can understand what is the requirement completely. I have been a help desk (Kayako, Perlbill, WHMCS, Cereberus ) tech for the last 6 and half years and I have been dealing with a lot of people ranging from technically sound server / network administrators and architects to laymen. I can effectively communicate in a language which is understandable to whom I am dealing with. Pasting below a briefing about my skills. my experiences include --Centos, FreeBSD, Ubuntu , Redhat -- PCI -- Nagios -- Apache , Nginx , Lighttpd , varnish cache -- Exim -- MySQL , Percona , MariaDB -- Bind -- NFS -- Shell scripting, Working over command line. -- Control panels like cPanel, Plesk, Webmin, zpanel -- Cloud operating systems like Applogic, Onapp. -- Working on KVM switch ( for installing OS / networking issue trouble shooting etc ) -- Server security , Firewalls, Mod Security --Customised server setup for Drupal , Wordpress , Joomla -- Documentation Skills And many other services / applications which are necessary for managing linux based servers and applications.

    $23.00 /hr
    1,251 hours
    5.00
  3. Muhammad salman Y.

    Muhammad salman Y. Agency Contractor

    Remote IT-computer, technical-support,server-administration, VMWare

    Pakistan - Last active: 12 hours ago - Tests: 9 - Portfolio: 4

    I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Responded to incoming technical support calls for ~30 mid to large sized companies. Managed a fixed schedule while taking incoming support requests. Provided troubleshooting on Win 2003, Win 2008 and Win 2012 Servers running Citrix, VMware, ADFS, O365, Exchange, Windows Terminal Services, All versions Windows OS and Mac Workstations. Experience in migrating Exchange to O365, handled Cutover and Hybrid migrations. Network troubleshooting on Cisco, SonicWALL, and Cyber configurations and VPNs. Worked with Microsoft Partner Support and many of the largest IT hardware/software vendors. Utilized Autotask and Connectwise ticketing system.

    Associated with: Mustafa Techs

    $22.22 /hr
    2,425 hours
    5.00
  4. Alexey C.

    Alexey C.

    9+ years exp in hosting industry. NIX/WIN servers config/tuning

    Montenegro - Last active: 1 day ago - Tests: 7

    server-administration, linux-system-administration, windows-administration, unix, freebsd, clustering, amazon-web-services, virtualization, openvz, plesk, cpanel, customer-support, helpdesk-support, internet-applications, database-management, mysql, postgresql, microsoft-sql-server, rdbms, mail-servers, dns, web-services, iis, apache, lighttpd, nginx, apache-tomcat, jboss, security, openvpn, billing

    $33.33 /hr
    1,751 hours
    5.00
  5. Asif Khan

    Asif Khan

    Technical / IT / MCSA Office 365 / MAC OS X Support

    Pakistan - Last active: 12 hours ago - Tests: 17 - Portfolio: 6

    For the past 5 years, I have been working as a Technical Support Representative and Help Desk technician. I have handled email, chat and phone support, both inbound and outbound. I was a level 2 technician with Microsoft PC Safety which specializes in removing viruses, Windows Update issues, Antivirus programs, Firewall issues and other security related issues with the operating system. My core competency is with Active Directory, Microsoft Operating Systems and Networking devices. Based on knowledge and experience gained over the last 5 years as Technical Support / IT Support, I have developed a great expertise in many fields such as: Windows Server 2003/2008R2/2012, Windows XP/Vista/7/8, Microsoft Exchange 2010/2013, Outlook 2003/2007/2010/2013, MCSA: Office 365 MCP: Microsoft Azure Virtualization environments: Hyper-V, VMware Workstation and VMware Server ESXi 5.0/5.1 Antivirus server: Symantec Endpoint Protection, ESET NOD32 administration. Backup: Symantec Netbackup, Symantec Enterprise vault Network Administration, ERP system administration, MAC OS X Mac OS X Server Desktop and Technical support. I also have great experience with installation, configuration and administration of different kind of device like network printers, routers. Based on my friendly and communicative spirit I am sure I can fulfill all your requirements and expectations.

    $8.00 /hr
    2,676 hours
    4.96
  6. Alfred Ryan Cayabyab

    Alfred Ryan Cayabyab

    Systems Administrator, Help Desk Support, HTML and SharePoint

    Philippines - Last active: 12 hours ago - Tests: 8 - Portfolio: 19

    I am seeking opportunities where I can apply my skills on desktop, server, network administration and support. I am here to provide solutions remotely (using various remote desktop sharing tools). I am knowledgeable in the following areas as well: HTML, CSS, Wordpress, SharePoint and databases such as MS SQL, MySQL and Oracle.

    Groups: Application Developers Alliance

    $15.00 /hr
    5,969 hours
    5.00
  7. Manuel Montero Alba

    Manuel Montero Alba

    Your windows systems administrator

    Spain - Last active: 2 months ago - Tests: 6 - Portfolio: 14

    Always learning, never stop, always hungry for knowledge I'm a creative mind that wants to start freelancing as young as...well, I learnt about freelancers. I fell in love with this world just by reading, getting to establish work relationships with people all around the world, isn't that appealing? It's now time for me to notice if it's as pretty as I've read. I'm an IT professional with experience on systems administration and web programming, something around 2 years. Although I consider myself an outstanding programmer, I know there are lessons to learn, and I don't really mind since If I didn't like learning I wouldn't have chosen this career, would I? My main objective right now is to get as much experience possible either in systems administration, a field I love, or web programming, a field in which I have experience and love as well, in a lot of different projects if possible, varying the experience from one to the other. Hope to make business with you reader Manuel M.A.

    $15.00 /hr
    2,449 hours
    5.00
  8. Arjay V.

    Arjay V. Agency Contractor

    Web Developer, Wordpress Expert and Virtual Assistant.

    Philippines - Last active: 12/13/2014 - Tests: 6 - Portfolio: 4

    I have been working here for almost two years and I am proven as RELIABLE and HARD WORKING contractor. My goal is to establish a long working relationship with my employer and to improve my knowledge in Web Developing. My set of skill are xHTML/HTML,CSS, Javascript,jQuery, PHP and Wordpress.

    Associated with: Superior Outsourcing Solution

    $6.67 /hr
    1,261 hours
    4.98
  9. Kevin Mayo Balagtas

    Kevin Mayo Balagtas

    IT and Remote Support Professional

    Philippines - Last active: 12 hours ago - Tests: 2

    I've been employed by huge prestigious companies with the role of technical support and IT support for 7 years now. I have been exposed to different technologies including servers, IP telephony and Cisco technologies. My core competency is to support end users with their IT concerns which includes OS issues, 3rd party applications and hardware.

    $8.89 /hr
    1,615 hours
    4.50
  10. Glenn G.

    Glenn G.

    Versatile, US educated

    United States - Last active: 11/04/2014 - Tests: 22 - Portfolio: 4

    I have 20 years of IT experience (mostly in the US) encompassing software configuration management (including tool administration, manual & automated builds), programming, helpdesk, and QA. My oDesk/online experience includes transcription, research, data entry, software QA, writing scripts in Python for web-scraping, writing formulas in Excel & Google spreadsheets, email support, light phpMyAdmin tasks, etc. Please checkout my oDesk profile and portfolio. I offer accuracy and versatility at an affordable rate; I believe that quality work takes time. I identify with the tortoise in Aesop's fable - The Tortoise and the Hare..

    $8.00 /hr
    2,250 hours
    4.79