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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: August 1, 2015
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  1. Naveen S

    Naveen S

    Help Desk Specialist

    India - Tests: 7 - Portfolio: 4

    My unique, Accuracy + Automation + Dedication + Speed = Quality + Savings, for my clients. I have an experience of 5 years in providing web application and administrative support services to customers across the globe, using ticketing systems, email clients and live chat. I am highly skilled in providing technical support (for web/ mobile apps), data handling, data research, database management, dispute resolution, database administration and customer account management. I am interested in taking up customer service, email handling, data quality analysis, application testing and workforce management jobs. In my experience, I also had an opportunity to lead a team of 5 engineers to excel in customer service. I am available on Skype, Mobile and Gmail during my working hours, ensuring amazing turn around times and best customer satisfaction indexes.

    $12.00 /hr
    2,664 hours
    5.00
  2. Randy B.

    Randy B.

    CS-Tech Support / Web & Server Administration

    Philippines - Tests: 15 - Portfolio: 2

    My 5 years worth of job experience spans from being a Remote Desktop Support, Customer Service Representative, E-Commerce and POS Technician, Web Technologies Administrator and now an Infrastructure Administrator for Unix and Linux Systems. I also have acquired skills in Network Administration using Cisco Devices deployed in wired and wireless environment. During my free time, I used to do some freelance works that is mainly about Wordpress, CPanel and MySQL Administration.

    $7.78 /hr
    1,091 hours
    5.00
  3. Ashikur Rahman

    Ashikur Rahman Agency Contractor

    Ontraport Expert and Technical Support Specialist and Network design

    Bangladesh - Tests: 10 - Portfolio: 21

    I can resolve your issues conveniently as I have 10 years ICT working experience in real life and 3 years technical working experience in Upwork. You can get me anytime any where and my resourceful knowledge getting better to support you.

    Associated with: Labiba Way

    $22.22 /hr
    3,855 hours
    4.16
  4. Arjay V.

    Arjay V. Agency Contractor

    Web Developer, Wordpress Expert and Virtual Assistant.

    Philippines - Tests: 6 - Portfolio: 4

    I have been working here for almost two years and I am proven as RELIABLE and HARD WORKING contractor. My goal is to establish a long working relationship with my employer and to improve my knowledge in Web Developing. My set of skill are xHTML/HTML,CSS, Javascript,jQuery, PHP and Wordpress.

    Associated with: Superior Outsourcing Solution

    $6.67 /hr
    1,261 hours
    4.98
  5. Asif Khan

    Asif Khan

    Technical Support/ MCSA Office 365 / MAC OS X Support

    Pakistan - Tests: 17 - Portfolio: 6

    Based on knowledge and experience gained over the last 5 years as Technical Support / IT Support, I have developed a great expertise in many fields such as: Windows Server 2003/2008R2/2012, Windows XP/Vista/7/8, Microsoft Exchange 2007,2010/2013, Outlook 2003/2007/2010/2013, MCSA: Office 365 MCP: Microsoft Azure Single Sign-On (SSO) for Office 365 On-Premise Directory Synchronization with Azure Active Directory on Cloud (DirSync) Existing Office 365 (wave 14) Tenant Upgrade to Office 365 (wave 15) SSL Certificates Microsoft Exchange Hybrid Deployment On-Premise Mailboxes migration to Office 365 Cloud PST migration Virtualisation environments: Hyper-V, VMware Workstation. Antivirus server: Symantec Endpoint Protection, ESET NOD32 administration. Backup: Symantec Backup Exec, Symantec Netbackup, Symantec Enterprise vault MAC OS X Mac OS X Server Desktop and Technical support. Based on my friendly and communicative spirit I am sure I can fulfill all your requirements and expectations.

    $10.00 /hr
    2,963 hours
    4.96
  6. Vinod C

    Vinod C

    Expert Linux Server Administrator

    India - Tests: 7

    Hello, I am Vinod and I have more than 10 year experience in managing Linux and cPanel servers. I have versatile experience in setting up and managing servers, optimising them for the best usage and fine tuning the security aspects. I am very good in migrating websites or applications from one server to another with lowest possible downtime. Along with that I use shell scripting to automate day-to-day activities. I have set up and maintained clusters of DNS servers, web servers using Apache / Nginx controlled by a Load Balancer, Db servers using MySQL / Percona /MariaDB with Master - Slave replication. I have also experience in setting up NFS server for remote storage. I can be available any time on all weekdays and can provide industry references if needed. Why you wont regret for hiring me. 1. I love what I do and I insist on doing it well. 2. I follow certain work ethics and 100 % privacy and confidentiality is promised. 3. I do not outsource my projects. 4. I use Linux PC and Laptop and hence my computer is free from virus. 5. Have more than 3 active internet connections. DSL, WiMAX, 3G x 2 . So no ISP issue I am 1. True professional. An engineer by profession and education. 2. I am honest. I don't boast on what I don't know. I know Linux and I know it well. 3. I would rather ask 100 questions than making mistakes. 4. NDA is fine. Can send it as a hard copy / fax / email. 5. I will be online on Skype / Gtalk / Yahoo / AIM and I will be available on email / phone. With my 10 year experience, I believe I can understand what is the requirement completely. I have been a help desk (Kayako, Perlbill, WHMCS, Cereberus, Zendesk ) tech for the last 6 and half years and I have been dealing with a lot of people ranging from technically sound server / network administrators and architects to laymen. I can effectively communicate in a language which is understandable to whom I am dealing with. Pasting below a briefing about my skills. my experiences include --Centos, FreeBSD, Ubuntu , Redhat -- PCI -- Nagios -- Apache , Nginx , Lighttpd , varnish cache -- Exim -- MySQL , Percona , MariaDB -- Bind -- NFS -- Shell scripting, Working over command line. -- Control panels like cPanel, Plesk, Webmin, zpanel -- Cloud operating systems like Applogic, Onapp. -- Working on KVM switch ( for installing OS / networking issue trouble shooting etc ) -- Server security , Firewalls, Mod Security --Customised server setup for Drupal , Wordpress , Joomla -- Documentation Skills -- Customer service skills - Helpdesk. And many other services / applications which are necessary for managing linux based servers and applications.

    $20.00 /hr
    1,467 hours
    5.00
  7. Rajeew S.

    Rajeew S.

    Senior Windows Server Engineer & Office 365/Google Apps Expert

    Bahrain - Tests: 12

    In a nutshell, I a guy who loves and has hands-on experience on Windows Servers, Cisco R&S, Firewalls, VPN and Email Solutions with a healing hand. In detail, I am Senior Server Engineer with hands-on experience on advanced Microsoft Server solutions such as Hyper-V Clusters, Exchange DAG, Windows DFS Namespaces, Remote Desktop Services and many more.. Cisco Certified Professional with hands-on experience on Cisco Core Switches, Edge Switches, ASA Firewalls and many more.. Email and Cloud platform expert with hands-on experience on Microsoft Exchange, Office 365 and Google Apps.. Firewall security and VPN specialist with hands-on experience on IP Sec Site to Site, SSL VPN configuration and troubleshooting on Cisco ASA, Cisco Routers, Dell SonicWall, Fortinet FortiGate, etc... My Core skills are troubleshooting, finding the root cause and resolving the issue. Also have experience in designing and implementing data center level windows server solutions. I have designed, developed high available server and storage solutions for educational institutes, government sector as well as private SMB companies. Certifications: MCSE 2012 R2 (Server Infrastructure), MCSA: Office 365, IBM Certified, CCNA and CCNA Security

    Groups: Microsoft Certified Professionals

    $15.00 /hr
    1,439 hours
    4.81
  8. Alfred Ryan Cayabyab

    Alfred Ryan Cayabyab

    Systems Administrator, Help Desk Support, and SharePoint

    Philippines - Tests: 8 - Portfolio: 19

    I am seeking opportunities where I can apply my skills on desktop, server, network administration and support. I am here to provide solutions remotely (using various remote desktop sharing tools). I am knowledgeable in the following areas as well: HTML, CSS, Wordpress, SharePoint and databases such as MS SQL, MySQL and Oracle.

    Groups: Application Developers Alliance

    $15.00 /hr
    6,365 hours
    5.00
  9. Patrick john S.

    Patrick john S. Agency Contractor

    Amazon/Linux/Win Server Admin & Technical Support Professional

    Philippines - Tests: 11 - Portfolio: 7

    With over 11 years of IT consulting for major fast-moving consumer goods manufacturers, I have already provided a considerable library of solutions. I have implemented solutions for different projects and across different clients. From simple business process solutions to complex function enhancements / code fixes to major system-wide release packages that affected different plants/data centers in multiple countries. I am now seeking for new challenges with designing, developing, implementing new and emerging trends in Open-Source ERP applications such as Wordpress, Magento, Zoho, SalesForce.com, Joomla, and so on. My core competencies are: - Amazon AWS implementation and administration - Linux Server administration - Windows Server administration - System / Server security implementation and checking - PHP/mySQL deveopment / debugging - IT Service Management (ITIL Standards certified) - Solid customer-service experience - end-to-end maintenance and management of ERP/eCommerce systems/software (SAP-certified) - Wordpress/Magento/Joomla administration and development - I have already been able to implement numerous web applications on Amazon, dedicated servers, as well as on my personal computer

    Groups: Application Developers Alliance, Pro Customer Service

    Associated with: Avignon604, Xtra Creative Source (XCS)

    $17.11 /hr
    4,891 hours
    4.99
  10. Glenn G.

    Glenn G.

    Versatile, US educated

    United States - Tests: 22 - Portfolio: 4

    I have 20 years of IT experience (mostly in the US) encompassing software configuration management (including tool administration, manual & automated builds), programming, helpdesk, and QA. My oDesk/online experience includes transcription, research, data entry, software QA, writing scripts in Python for web-scraping, writing formulas in Excel & Google spreadsheets, email support, light phpMyAdmin tasks, etc. Please checkout my oDesk profile and portfolio. I offer accuracy and versatility at an affordable rate; I believe that quality work takes time. I identify with the tortoise in Aesop's fable - The Tortoise and the Hare..

    $8.00 /hr
    2,250 hours
    4.79