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Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.44.

Last updated: October 1, 2015
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Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours

Senthil Kumar N

Senthil Kumar N Agency Contractor

Computer Savvy with 8+ year of Experience in IT

India - Tests: 8 - Portfolio: 1

A Good Hardworking, friendly Contractor – Every team needs one of best contractor, and there’s none better than me. To be an efficient person in handling challenges in the work and utilize my skill sets to the best of my ability.My most priority working in oDesk is to get employer's satisfaction by providing quality work within given time. I have done many projects in Odesk and got good feedback from my employer. I have good skills in Software testing, Manual testing, Data Entry, Web Research, Data mining jobs. I always want to learn new technologies to improve my knowledge and skills. I would like to have long term relations with my employers and I am sure I will be good to be a part of any team I work for. When hiring a contractor on any marketplace like oDesk, it will be more difficult for the employer to find the right candidate with honesty, integrity, knowledge and expertise. They have to look for the contractor who is committed to achieve the best possible result for you. Then you have deal with the person who have all the above, Which my profile perfectly suits and my focus is on creating a relationship of respect and trust with all my clients.

Associated with: Tech Click

100% Job Success
$11.11 /hr
5,895 hours

Ismet Dumlupinar

Ismet Dumlupinar

MCITP (System Administration), MCT, MCSA, MCSD: Web Applications

Turkey - Tests: 14 - Portfolio: 13

Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below:

Groups: Microsoft Certified Professionals

90% Job Success
$33.33 /hr
2,422 hours

Manuel Montero Alba

Manuel Montero Alba

Your windows systems administrator

Spain - Tests: 6 - Portfolio: 14

Always learning, never stop, always hungry for knowledge I'm a creative mind that wants to start freelancing as young as...well, I learnt about freelancers. I fell in love with this world just by reading, getting to establish work relationships with people all around the world, isn't that appealing? It's now time for me to notice if it's as pretty as I've read. I'm an IT professional with experience on systems administration and web programming, something around 2 years. Although I consider myself an outstanding programmer, I know there are lessons to learn, and I don't really mind since If I didn't like learning I wouldn't have chosen this career, would I? My main objective right now is to get as much experience possible either in systems administration, a field I love, or web programming, a field in which I have experience and love as well, in a lot of different projects if possible, varying the experience from one to the other. Hope to make business with you reader Manuel M.A.

$15.00 /hr
2,449 hours

Randy B.

Randy B.

CS-Tech Support / Web & Server Administration

Philippines - Tests: 15 - Portfolio: 2

My 5 years worth of job experience spans from being a Remote Desktop Support, Customer Service Representative, E-Commerce and POS Technician, Web Technologies Administrator and now an Infrastructure Administrator for Unix and Linux Systems. I also have acquired skills in Network Administration using Cisco Devices deployed in wired and wireless environment. During my free time, I used to do some freelance works that is mainly about Wordpress, CPanel and MySQL Administration.

100% Job Success
$7.78 /hr
1,100 hours

Naveen S

Naveen S

Help Desk Specialist

India - Tests: 7 - Portfolio: 4

My unique, Accuracy + Automation + Dedication + Speed = Quality + Savings, for my clients. I have an experience of 5 years in providing web application and administrative support services to customers across the globe, using ticketing systems, email clients and live chat. I am highly skilled in providing technical support (for web/ mobile apps), data handling, data research, database management, dispute resolution, database administration and customer account management. I am interested in taking up customer service, email handling, data quality analysis, application testing and workforce management jobs. In my experience, I also had an opportunity to lead a team of 5 engineers to excel in customer service. I am available on Skype, Mobile and Gmail during my working hours, ensuring amazing turn around times and best customer satisfaction indexes.

100% Job Success
$12.00 /hr
2,841 hours

Arjay V.

Arjay V. Agency Contractor

Web Developer, Wordpress Expert and Virtual Assistant.

Philippines - Tests: 6 - Portfolio: 4

I have been working here for almost two years and I am proven as RELIABLE and HARD WORKING contractor. My goal is to establish a long working relationship with my employer and to improve my knowledge in Web Developing. My set of skill are xHTML/HTML,CSS, Javascript,jQuery, PHP and Wordpress.

Associated with: Superior Outsourcing Solution

$6.67 /hr
1,261 hours

Asif Khan

Asif Khan

Technical Support/ MCSA Office 365 / MAC OS X Support

Pakistan - Tests: 17 - Portfolio: 6

Based on knowledge and experience gained over the last 5 years as Technical Support / IT Support, I have developed a great expertise in many fields such as: Windows Server 2003/2008R2/2012, Windows XP/Vista/7/8, Microsoft Exchange 2007,2010/2013, Outlook 2003/2007/2010/2013, MCSA: Office 365 MCP: Microsoft Azure Single Sign-On (SSO) for Office 365 On-Premise Directory Synchronization with Azure Active Directory on Cloud (DirSync) Existing Office 365 (wave 14) Tenant Upgrade to Office 365 (wave 15) SSL Certificates Microsoft Exchange Hybrid Deployment On-Premise Mailboxes migration to Office 365 Cloud PST migration Virtualisation environments: Hyper-V, VMware Workstation. Antivirus server: Symantec Endpoint Protection, ESET NOD32 administration. Backup: Symantec Backup Exec, Symantec Netbackup, Symantec Enterprise vault MAC OS X Mac OS X Server Desktop and Technical support. Based on my friendly and communicative spirit I am sure I can fulfill all your requirements and expectations.

98% Job Success
$10.00 /hr
3,082 hours

Rajeew S.

Rajeew S.

Microsoft HyperV, Exchange, AD Expert & Office 365/Google Apps Expert

Bahrain - Tests: 12

In a nutshell, I a guy who loves and has hands-on experience on Windows Servers, Cisco R&S, Firewalls, VPN and Email Solutions with a healing hand. In detail, I am Senior Server Engineer with hands-on experience on advanced Microsoft Server solutions such as Hyper-V Clusters, Exchange DAG, Windows DFS Namespaces, Remote Desktop Services and many more.. Cisco Certified Professional with hands-on experience on Cisco Core Switches, Edge Switches, ASA Firewalls and many more.. Email and Cloud platform expert with hands-on experience on Microsoft Exchange, Office 365 and Google Apps.. Firewall security and VPN specialist with hands-on experience on IP Sec Site to Site, SSL VPN configuration and troubleshooting on Cisco ASA, Cisco Routers, Dell SonicWall, Fortinet FortiGate, etc... My Core skills are troubleshooting, finding the root cause and resolving the issue. Also have experience in designing and implementing data center level windows server solutions. I have designed, developed high available server and storage solutions for educational institutes, government sector as well as private SMB companies. Certifications: MCSE 2012 R2 (Server Infrastructure), MCSA: Office 365, IBM Certified, CCNA and CCNA Security

Groups: Microsoft Certified Professionals

91% Job Success
$15.00 /hr
1,439 hours

Alfred Ryan Cayabyab

Alfred Ryan Cayabyab

Systems Administrator, Help Desk Support, and SharePoint

Philippines - Tests: 8 - Portfolio: 19

I am seeking opportunities where I can apply my skills on desktop, server, network administration and support. I am here to provide solutions remotely (using various remote desktop sharing tools). I am knowledgeable in the following areas as well: HTML, CSS, Wordpress, SharePoint and databases such as MS SQL, MySQL and Oracle.

Groups: Application Developers Alliance

100% Job Success
$15.00 /hr
6,560 hours