Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,726 Customer service projects are completed every quarter on Upwork.

1,726

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: July 1, 2015
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  1. Hector Bravo

    Hector Bravo

    IT Expert - Project Manager - PMP, ITIL, VCP, MCSE, MCDBA, VoIP

    Panama - Last active: 1 month ago - Tests: 13

    Design, Plan, Implement and Support for: - Windows Azure / Amazon EC2 - Microsoft Lync - Microsoft Sharepoint - Microsoft Exchange - Microsoft SQL Server - Microsoft Active Directory, ADFS - Microsoft Dynamics CRM - Windows Server / Hyper-V - Microsoft ISA/TMG/UAG - Microsoft SSCM, SCVMM, DPM - Microsoft Office 365 - Voice Integration with Lync - VMWare vSphere / ESXi - VMWare Site Recovery Manager (SRM) - Veeam Backup & Replication

    Groups: Microsoft Certified Professionals

    $33.33 /hr
    930 hours
    4.56
  2. Costi C.

    Costi C.

    Sage CRM Consultant

    Romania - Last active: 8 days ago - Tests: 1 - Portfolio: 2

    I am a Sage CRM Consultant with 7 years’ experience. I am also Sage registered developer and I have developed two important Sage CRM add-ons which are currently featured on the Sage CRM Marketplace. I have started off my career as a consultant working in Dublin, Ireland for one of the best-known Sage CRM consultancy companies. During this time I gained substantial experience in implementing and managing CRM systems in organizations of all sizes and across a variety of market sectors. I can assist you with any aspect of your Sage CRM software - Identify customer’s requirements, write functional specification - Consultancy, implementation & customization - Reports & dashboards - Version upgrades, moving CRM to new servers - Develop new add-ons or solutions to meet customer specific business needs - Data migration - Customer service/Technical support - Integrate Sage CRM with third party (all Sage Accounting and Sage ERP product family like Sage 50, Sage MAS 90, Sage 300 ERP, etc.)

    $38.89 /hr
    141 hours
    4.97
  3. Edmund Yubal Ondez

    Edmund Yubal Ondez

    CRM,Infusionsoft,Soffront,VA,Web Research/Data Entry Expert,CSR

    Philippines - Last active: 13 days ago - Tests: 12 - Portfolio: 4

    I am currently seeking a full time and permanent role in ADMINISTRATIVE,CUSTOMER SERVICE, VIRTUAL ASSISTANCE and SALES/EMAIL MARKETING where my intensive experience will be further developed and utilized to its full potential. I am a friendly, outgoing and reliable individual who works well under pressure both as part of a team and on my own initiative. I strive to be punctual and efficient in everything I do and am extremely productive in a high volume, high stress environment. I am interested to interact with people and customers wherever possible, as I am a very motivated person and I am also passionate about delivering excellent customer service. My Infusionsoft CRM experience is 5 years and currently working on it. Types of Businesses that I have worked with using Infusionsoft CRM ->Your Party Assistant™ yourpartyassistant.com IFS Admin, After Sales Customer Service, Campaign Builder 2 years ->Catalyst Funds - Home www.catalystmutualfunds.com/ IFS Admin, Appointment Setting and Lead Generation 1.9 years -> Laws Marketing and Consulting http://lawsmarketing.com/ Personal Assistant to an Infusionsoft Certified Consultant 1 year ->The Mutrux Law Firm www.tysonmutrux.com IFS Admin 6 months And other type of businesses who have used my help for a short period of time. https://www.odesk.com/users/~01c9c0849b75bbd99b IFS Admin Tasks: Importing Contacts Data Cleanup Tag & Category Creation Preparation/Customization of newsletters and other broadcasts on a schedule Preparation/Customization of email Templates for campaigns Customization,implementation and testing of campaigns Running reports and management Setting up products and subscriptions Setting up order forms and shopping carts Custom Order Form Skins Custom Shopping Cart Skins Custom Web Forms Setting up and managing discounts and promo codes Affiliate Setup & Management Customer service And more!

    $5.56 /hr
    1,468 hours
    4.85
  4. Mihai Hutanu

    Mihai Hutanu

    BI | TSQL | SSRS | SSIS | SSAS | Business Objects | Dundas | C#

    Romania - Last active: 1 day ago - Tests: 14 - Portfolio: 19

    I am a true professional having great experience in Business Intelligence area with Microsoft BI suite (SSIS,SSRS, SSAS), Dundas Dashboard (including cubes and script experience) as well as SAP BO suite (Business Objects XI, Universe Designer). Also proficient in SQL Server 2005, 2008, 2008 R2, 2012 (check Certifications page), strong T-SQL knowledge with Query Optimization. In the last 7 years I've been working in an ITIL driven environment, as Technical Support and last 3 years as BI Consultant. Other skills are C# programming, where I've built some really efficient desktop applications (please see portfolio). Specialties: Business Intelligence, Data Warehousing, SQL Server, Business Objects XI and V5, Business Intelligence Development Studio, SSRS, SSIS, SSAS, TSQL, OOP Programing (.NET with C#), Dundas Dashboard

    $27.78 /hr
    681 hours
    5.00
  5. Dani C.

    Dani C.

    TOP RATED Zendesk Expert- Email/Customer Support and Management

    United States - Last active: 7 hours ago - Tests: 7 - Portfolio: 1

    TOP RATED! Less than 10% oDesk freelancers have this badge. Hi! Thank you for viewing my profile! I have extensive experience in email tech/customer support and enjoy answering customer inquiries in a professional, personal and timely manner. I love problem solving and truly love to help people. Your customers will leave feeling taken care of and heard. I have experience in process management and creating training documents and manuals. I am organized and process oriented. It really helps streamline and communicate responsibilities when there is a process in place. I also have extensive experience in Infusionsoft and can help get you set up with Infusionsoft, as well as campaigns and app integration. As my profile reflects, I have had unbelievable success working on oDesk as a freelancer for almost two years. I have great feedback and ratings from clients that I owe more than they have ever given to me. I have a lot of experience and look forward to working with you! Let’s get started! God Bless <3 *Skills- I am always adding to this list: InfusionSoft (Campaign Builder, Forms, CRM, Marketing) WordPress integration with InfusionSoft (forms etc...) Marketing Campaigns Zendesk Asana CRMs InfusionSoft (including website integration and campaigns) Email handling Tech Support HR Management Benefits Manager Executive Assistant Team Lead Project Management ZipRecruiter oDesk Fiverr Customer Service Consultant Customer loyalty Customer Retention

    $22.22 /hr
    2,893 hours
    4.97
  6. Benita Onuoha

    Benita Onuoha

    MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

    Nigeria - Last active: 1 month ago - Tests: 11 - Portfolio: 9

    I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

    $16.67 /hr
    577 hours
    4.76
  7. Piyush Aggarwal

    Piyush Aggarwal

    Windows Citrix Administrator

    India - Last active: 15 days ago - Tests: 9

    Professional Synopsis -6 years of Information Technology Experience in Windows & Citrix Support. -Administration of Citrix Xenapp 5.0/6.5 -Installation/Configuration/Managing Xenapp Farms (v5.0 and 6.5). -Administration of Web Interface, Load Balancing, Advanced configuration tool. -License management, Application streaming and printing configuration. -End user interaction for all Citrix related issues. -Experience on Server 2008, AD, Exchange. Xerox – ACS, A Xerox Company as Citrix Engineer. -Installing and administrating Xenapp server and publishing Applications on Citrix Servers. -Part of Migration team; wherein we are migrating 4 farms on 4.5/5.0 to Citrix Xenapp 6.5 -Installing Xenapp servers, applications, setting policies, coordination with network, proxy and application teams for all the rules, till final handover / signoff to the operations teams. -Working on trouble tickets (Web interfaces, ICA clients, profile related issues) raised by helpdesk. -Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. Creating Admin accounts and providing permission. -Administrating and managing Citrix Management Console, App Center, Remote Desktop Services Manager, and Citrix AppSense Manager. -Configuring and Managing Zones, Load Balancers and Load Evaluator and Citrix Policies. -On call, weekend and off business hour support. -Configuring Wyse terminals / thin clients with Citrix VDI solutions. -Handling L2 & L3 Incident tickets and providing RCA. Serco Global Services as a Systems Engineer -L1-L2 Support on Windows & Citrix. -Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. Creating Admin accounts and providing permission. -Installation/Configuration/Managing Xenapp server Farm (v 5.0/6.5). Providing access of applications to users, Administrating and managing Citrix user profile. -Managing Citrix user sessions, profiles, applications and end user issues on Citrix. -Managing windows Citrix servers, application installation, Printer management, and folder permissions. -Creating user accounts in AD. Creating Security groups, distribution group, shared mailbox in AD and exchange to allow access to users. -Creating and managing user accounts, permissions, shared files and resources through Active Directory. -Responsible for troubleshooting server issues according to the Event viewer. Convergys as a Senior Technical Support Officer -Worked in Desktop / Laptop Support / Citrix Support. -Answering Calls, emails, visiting end user’s workstation, ticket handling. -Providing L1 infra but not limiting to Servers, Desktop, Citrix, Server Monitoring, etc -Printer management, Network Drive management, back & restore, etc. Wipro Ltd. as a Senior Associate -Worked in Service desk / Helpdesk. -Answering Calls & Emails, regarding Desktop support, Application support, password resets and end user queries. -Level 1 support on AD, Exchange, File Shares, Print Servers, Citrix, RSA-VPN, etc -Level 1 Support on Citrix, user sessions, Client installation, profile management, etc.

    $25.00 /hr
    73 hours
    5.00
  8. Marc B.

    Marc B.

    Sr. IT/Software Development (Project) Management

    Italy - Last active: 1 day ago - Tests: 10

    - Sr. QA Engineer - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management of technical staff and/or projects. In this setting I have experience in a lot of different specialties (QA, Customer Support, Web Development, Development, IT, Production, Client Management, and others). I'm comfortable in a lot of environments, but I like to be able to use my own management style that is more aimed in managing through positive experiences, openness and coaching and training. I'm definitely not a supporter/believer of managing with an iron fist. My main aim is always to create a positive and productive environment in which people can feel happy and flourish, as opposed to being stressed and strained. I learn quickly and I'm flexible and precise in my work. I have experience with multiple cultures and am a good communicator. For details on my experience, see my LinkedIn profile at: http://it.linkedin.com/pub/marc-baas/19/825/96b/

    $50.00 /hr
    5,526 hours
    5.00
  9. Lukasz C.

    Lukasz C.

    Polish translator

    Poland - Last active: 12 days ago - Tests: 6 - Portfolio: 3

    My background, my offer, and 3 reasons why You should pursue my candidacy: a) As a person, I like to have everything organized and planned up front so I know what I'm up to now, what I'll be doing in the afternoon and what I'll be working on next week. This enables me to be efficient and effective at work which is key to be value for my employer. b) I always focus on quality and customer service because I realize how important it is to have a competent, reliable and effective service provider. There’s nothing worse than a client saying ‘I’ll never buy from him again’ because he or she couldn't get quick help when they needed it. c) When it comes to working efficiently and independently in virtual environment, the key to success is self discipline and execution. I have been working as individual contributor for last 12 years hence I don't need to learn how it works, I don't need to get used to it. I simply do what I need to do and make sure all my clients get what they need.

    $22.22 /hr
    104 hours
    5.00
  10. Youcef M.

    Youcef M.

    Customer support/Help Desk Specialist

    Algeria - Last active: 1 day ago - Tests: 9 - Portfolio: 3

    I have 4 years experience in networking and IT support (including online support and onsite interventions), last 2 years i was working as a customer support using 4PushAutcion, CSS (Customer Support System), Google Spreadsheet, Google Drive, and Google Docs to offer clients refunds, order cancellation, troubleshoot technical issues, resolving negative feedback and response to customer questions with individual emails. Also, I have great experience using MS Office solution and mobile applications (IOS and Android Plateformes) to help me in daily tasks such as making products documentation and technical reports. I'm an oriented detail and self-assessed person and have a frienly and professional deamanor, this allow me to give my clients total satisfaction in the past, i'm a fast learner and very curious. Looking forward to working with you as a customer support agent to make your project a success.

    Groups: Pro Customer Service

    $17.78 /hr
    491 hours
    4.54