Customer Service Specialists

Get Your Customer Service Project Started Today!

Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
More options
Clear all filters
  1. Rahul H.

    Rahul H.

    Project Manager / IT Consultant & Generalist

    India - Last active: 10 hours ago - Tests: 34 - Portfolio: 13

    Seasoned IT Professional with extensive experience in Software Development, Database Technology, Project Management & Business Analysis. An innate ability to always remain on top of the situation has helped me to establish a track record where I have not missed out on a single deliverable. Core Technology Areas - Data Warehousing & Business Intelligence Tools - SSIS, SSRS, SSAS, Crystal Reports - Development of Triggers, Stored Procedures using T-SOL in MSSQL Server - Designing databases - Conceptual & Physical schema - .Net framework 3.5 & 4 - Asp.net, Web Worms, C#, Ajax, Web Services, Win Forms - ORM- LINQ, Entity Framework. nHibernate - Use Cases, UML Artifacts, MS-Visio, Wireframing tools - MS-Access, VBA Abilities - Orchestrating total solutions from requirement analysis to testing and implementation. - Proven experience in project management, risk analysis & successfully leading teams - Interfacing with clients - both pre & post sales Strengths - Ability to think out of the box within defined and accepted methods of execution and delivery

    $35.00 /hr
    4,516 hours
    4.96
  2. Hector Bravo

    Hector Bravo

    IT Expert - Project Manager - PMP, ITIL, VCP, MCSE, MCDBA, VoIP

    Panama - Last active: 1 month ago - Tests: 13

    Design, Plan, Implement and Support for: - Windows Azure / Amazon EC2 - Microsoft Lync - Microsoft Sharepoint - Microsoft Exchange - Microsoft SQL Server - Microsoft Active Directory, ADFS - Microsoft Dynamics CRM - Windows Server / Hyper-V - Microsoft ISA/TMG/UAG - Microsoft SSCM, SCVMM, DPM - Microsoft Office 365 - Voice Integration with Lync - VMWare vSphere / ESXi - VMWare Site Recovery Manager (SRM) - Veeam Backup & Replication

    Groups: Microsoft Certified Professionals

    $33.33 /hr
    930 hours
    4.56
  3. Costi C.

    Costi C.

    Sage CRM Consultant

    Romania - Last active: 3 days ago - Tests: 1 - Portfolio: 2

    I am a Sage CRM Consultant with 7 years’ experience. I am also Sage registered developer and I have developed two important Sage CRM add-ons which are currently featured on the Sage CRM Marketplace. I have started off my career as a consultant working in Dublin, Ireland for one of the best-known Sage CRM consultancy companies. During this time I gained substantial experience in implementing and managing CRM systems in organizations of all sizes and across a variety of market sectors. I can assist you with any aspect of your Sage CRM software - Identify customer’s requirements, write functional specification - Consultancy, implementation & customization - Reports & dashboards - Version upgrades, moving CRM to new servers - Develop new add-ons or solutions to meet customer specific business needs - Data migration - Customer service/Technical support - Integrate Sage CRM with third party software

    $38.89 /hr
    140 hours
    5.00
  4. Marc B.

    Marc B.

    Sr. IT/Software Development (Project) Management

    Italy - Last active: 10 hours ago - Tests: 10

    - Sr. QA Engineer - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management of technical staff and/or projects. In this setting I have experience in a lot of different specialties (QA, Customer Support, Web Development, Development, IT, Production, Client Management, and others). I'm comfortable in a lot of environments, but I like to be able to use my own management style that is more aimed in managing through positive experiences, openness and coaching and training. I'm definitely not a supporter/believer of managing with an iron fist. My main aim is always to create a positive and productive environment in which people can feel happy and flourish, as opposed to being stressed and strained. I learn quickly and I'm flexible and precise in my work. I have experience with multiple cultures and am a good communicator. For details on my experience, see my LinkedIn profile at: http://it.linkedin.com/pub/marc-baas/19/825/96b/

    $50.00 /hr
    5,305 hours
    5.00
  5. Valerij Golubkov

    Valerij Golubkov

    Database and application development, customers support

    Russia - Last active: 1 month ago - Tests: 24

    Key Contributions (in years): Oracle Forms, Oracle Tools, SQL, Oracle Database - 15+; С/C++/OCI - 10+; MS SQL database development and support - 5+ MS Excel and VBA using (as reports system with connection to Oracle DB) - 3+; Java application support and development - 3+ Java (application development for Android)- 2+ My detailed profile can be reviewed on the LinkedIn https://ua.linkedin.com/pub/valeriy-golubkov/8b/a38/374 Up to me Java Android and C/C++ application development as well as MSSQL and Oracle DB Architecting and Admimistration. Performed duties on position Software Developer as well as on CRM, CSM, and TAM positions also. Handling with related issues: fast optimization, trouble shooting, bug fixing and customer collaboration and support. Languages: Russian, Ukraine - native; English - good

    $20.00 /hr
    1,462 hours
    5.00
  6. Benita Onuoha

    Benita Onuoha

    MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

    Nigeria - Last active: 9 days ago - Tests: 11 - Portfolio: 9

    I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

    $16.67 /hr
    577 hours
    4.76
  7. Piyush Aggarwal

    Piyush Aggarwal

    Windows Citrix Administrator

    India - Last active: 1 day ago - Tests: 9

    Professional Synopsis -6 years of Information Technology Experience in Windows & Citrix Support. -Administration of Citrix Xenapp 5.0/6.5 -Installation/Configuration/Managing Xenapp Farms (v5.0 and 6.5). -Administration of Web Interface, Load Balancing, Advanced configuration tool. -License management, Application streaming and printing configuration. -End user interaction for all Citrix related issues. -Experience on Server 2008, AD, Exchange. Xerox – ACS, A Xerox Company as Citrix Engineer. -Installing and administrating Xenapp server and publishing Applications on Citrix Servers. -Part of Migration team; wherein we are migrating 4 farms on 4.5/5.0 to Citrix Xenapp 6.5 -Installing Xenapp servers, applications, setting policies, coordination with network, proxy and application teams for all the rules, till final handover / signoff to the operations teams. -Working on trouble tickets (Web interfaces, ICA clients, profile related issues) raised by helpdesk. -Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. Creating Admin accounts and providing permission. -Administrating and managing Citrix Management Console, App Center, Remote Desktop Services Manager, and Citrix AppSense Manager. -Configuring and Managing Zones, Load Balancers and Load Evaluator and Citrix Policies. -On call, weekend and off business hour support. -Configuring Wyse terminals / thin clients with Citrix VDI solutions. -Handling L2 & L3 Incident tickets and providing RCA. Serco Global Services as a Systems Engineer -L1-L2 Support on Windows & Citrix. -Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. Creating Admin accounts and providing permission. -Installation/Configuration/Managing Xenapp server Farm (v 5.0/6.5). Providing access of applications to users, Administrating and managing Citrix user profile. -Managing Citrix user sessions, profiles, applications and end user issues on Citrix. -Managing windows Citrix servers, application installation, Printer management, and folder permissions. -Creating user accounts in AD. Creating Security groups, distribution group, shared mailbox in AD and exchange to allow access to users. -Creating and managing user accounts, permissions, shared files and resources through Active Directory. -Responsible for troubleshooting server issues according to the Event viewer. Convergys as a Senior Technical Support Officer -Worked in Desktop / Laptop Support / Citrix Support. -Answering Calls, emails, visiting end user’s workstation, ticket handling. -Providing L1 infra but not limiting to Servers, Desktop, Citrix, Server Monitoring, etc -Printer management, Network Drive management, back & restore, etc. Wipro Ltd. as a Senior Associate -Worked in Service desk / Helpdesk. -Answering Calls & Emails, regarding Desktop support, Application support, password resets and end user queries. -Level 1 support on AD, Exchange, File Shares, Print Servers, Citrix, RSA-VPN, etc -Level 1 Support on Citrix, user sessions, Client installation, profile management, etc.

    $25.00 /hr
    73 hours
    5.00
  8. Lukasz C.

    Lukasz C.

    Polish translator

    Poland - Last active: 2 months ago - Tests: 6 - Portfolio: 3

    My background, my offer, and 3 reasons why You should pursue my candidacy: a) As a person, I like to have everything organized and planned up front so I know what I'm up to now, what I'll be doing in the afternoon and what I'll be working on next week. This enables me to be efficient and effective at work which is key to be value for my employer. b) I always focus on quality and customer service because I realize how important it is to have a competent, reliable and effective service provider. There’s nothing worse than a client saying ‘I’ll never buy from him again’ because he or she couldn't get quick help when they needed it. c) When it comes to working efficiently and independently in virtual environment, the key to success is self discipline and execution. I have been working as individual contributor for last 12 years hence I don't need to learn how it works, I don't need to get used to it. I simply do what I need to do and make sure all my clients get what they need.

    $22.22 /hr
    104 hours
    5.00
  9. Donna C.

    Donna C.

    Design / Research / Admin

    United States - Last active: 03/06/2014 - Tests: 9 - Portfolio: 3

    My goal is to obtain a position with a client that will utilize my education and skills. I have extensive experience in marketing research and business analysis along with multiple years of work in customer service. I have a Bachelor's degree from an accredited university where I studied Logistics and International Business. I have excellent communication skills and am highly motivated, I would have no problem working independently and meeting deadlines.

    $17.50 /hr
    177 hours
    5.00
  10. Keith Ancker

    Keith Ancker

    Writer, Editor, Content Manager/Producer

    United States - Last active: 04/02/2014 - Tests: 10 - Portfolio: 4

    A multi-talented, highly motivated, project manager with industry experience in Print and Web Publishing, Brand Marketing and Customer Service and Customer Acquisition. Well developed, diverse skill set focused on content production and creation, social media management, event planning/execution, and strategic planning. Versatile communicator, employee manager, and team member, able to communicate goals and execute them in a timely, cost efficient manner. Comfortable balancing, and satisfying, competing demands in an energetic environment.

    $33.33 /hr
    447 hours
    5.00