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On average, 1,123 Customer service projects are completed every quarter on Upwork.


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Last updated: October 1, 2015
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Lou Golar

Lou Golar

IT Support

United States - Tests: 2

I am an IT support professional with a wide range of skills, including Windows, Linux and Macintosh desktop and server systems. I am also experienced with Oracle, MySQL and PostgreSQL database management systems. My goal is to find work providing customer IT support for desktop, as well as server systems. I have over 8 years experience as a Tech Support Rep/Analyst for a variety of software on various operating systems. I also have extensive call center experience, as well as field service.

$13.33 /hr
0 hours

Gary Vanlalawmpuia

Gary Vanlalawmpuia

Hire me I wont let you down

India - Tests: 1 - Portfolio: 1

I have an overall experience of 7 Years in a BPO domains ,being in the Call Center industry i have Experienced in Outbound Sales , Cold Calling, Lead Generation, Appointment Setting and Customer Service. I have all the skills and experience you are looking in an ideal candidate. I am flexible with the working schedule and do not have problem doing night shifts as well as working on weekends

$7.00 /hr
242 hours

Chamille A.

Chamille A.

I Can Get It Done

United States - Tests: 4 - Portfolio: 1

I am an experienced Saleforce.Com Certified Administrator (2008,2012) I also love data entry, database administration, customer service and writing. My Type A personality makes my work virtually error free and my attention to detail and ability to multitask make for great work done quickly. I am also a beginning developer learning HTML, CSS AND Javascript.

$16.00 /hr
5 hours

Bouziane Amine Hafnaoui

Bouziane Amine Hafnaoui

iPhone Unlock / Jailbreak

Algeria - Tests: 3 - Portfolio: 1

Hello, Third year student currently studying at University Experienced in providing excellent customer service whilst working in busy environments. Flexible regarding hours of work including evenings and weekends. Keen to expand skills and knowledge and prepared to work in a variety of roles as required. WORK EXPERIENCE Online Costumer Service – Technical Support 2009-present : • Helped customers to solve their problems. • Finding solutions to issues and problems. • Able to handle complains, aggressive costumer and difficult situations. • Positive attitude, energetic approach and self motivation. • Capable of influencing the opinions of costumers. Phones Unlocker 2010-present : Running the unlock section in Etunlock Telecom INFORMATION SKILLS: Proficient in iOS applications, use of internet and e-mail. Best Regards

$3.33 /hr
10 hours

Jesus Ibarra

Jesus Ibarra

Expert Customer Care and Collections Bilingual Leader

Mexico - Tests: 2

Bilingual, Bi-cultural and fully aware of the United States and Global Markets specifications for Business practices in the Financial, Customer Care and Trading Sectors. Experience in areas of Supervision and Training in the Customer Service, Collections and Technical Support areas. I aggressively pursue goals by understanding the objectives of the company I work for by developing strategies that go along and strengthen with their core principles and/or growth goals.

$13.33 /hr
0 hours

Vishnu Vardhanan

Vishnu Vardhanan

Expert in Data Processing/Back end Operation/Business Operations/Trans

India - Tests: 6

An astute & result oriented with a decade of experience, working in various roles related to Delivery-IT, Business Operations, Account Management, Software Sales & Support, Customer Relations, Co-Ordination, MIS, and Commercial with Profit Accountability. Good understanding skills to know the exact need of a client to makes them more comfortable to have a quality discussion & finalising the requirement’s. Ensuring maintenance of excellent relations with clients & service delivery for additional business opportunities and retaining customers for future and more.

$3.00 /hr
0 hours

Valerij Golubkov

Valerij Golubkov

Database and application development, customers support

Russia - Tests: 24 - Portfolio: 6

Key Contributions (in years): Java (Android development exactly)- 2+ Java applications development and support and - 3+ MS Excel and VBA using (Oracle DB reports ) - 3+; MS SQL database development and support - 5+ С/C++/OCI - 10+; Oracle Tools, SQL, Oracle Forms, Oracle Database - 15+; My detailed profile can be reviewed on the LinkedIn Up to me Java Android and C/C++ application development as well as MSSQL and Oracle DB Architecting and Admimistration. Performed duties on position Software Developer as well as on CRM, CSM, and TAM positions also. Handling with related issues: fast optimization, trouble shooting, bug fixing and customer collaboration and support. Languages: Russian, Ukraine - native; English - good

$10.00 /hr
1,462 hours

Jose Paulo S. Rueda

Jose Paulo S. Rueda

Salesforce Administrator, Developer

Philippines - Tests: 1

***Certified Salesforce Administrator 201 ***Certified Advance Salesforce Administrator 211 ***Certified Developer 401 I am a certified Salesforce System Administrator specializing in implementation, training, customization, Email and Desktop Integration and data management for small businesses. I can assist on Salesforce set up for your business. I can assist you on cleaning up your data, migrating your data into the new database and setting up processes and training for your organization. Here are some abilities that I can provide: - Field and Custom Object creation and customization - Configure and repair broken Validation and Workflow Rules - Automation and Workflow process. - Database Clean-up and De-duplication - Migration of Data and merge duplicate records - Creating of reports, dashboards, processes to monitor data quality and integrity and configure Dashboards - Create Custom Objects, Custom Fields, Page Layouts and Related Lists - Data backup - training plans, materials and documentation for database - Create Email Templates - Specializing in Salesforce for Outlook, Dataloader and some third party applocation in AppExchange. I continue to study the world of Salesforce CRM as I believe the cloud support is the future. I believe that a clear and effective communication is the foundation of building a good working relationship with clients.

$11.11 /hr
92 hours

Piyush Aggarwal

Piyush Aggarwal

Windows Citrix Administrator

India - Tests: 9

Professional Synopsis -6 years of Information Technology Experience in Windows & Citrix Support. -Administration of Citrix Xenapp 5.0/6.5 -Installation/Configuration/Managing Xenapp Farms (v5.0 and 6.5). -Administration of Web Interface, Load Balancing, Advanced configuration tool. -License management, Application streaming and printing configuration. -End user interaction for all Citrix related issues. -Experience on Server 2008, AD, Exchange. Xerox – ACS, A Xerox Company as Citrix Engineer. -Installing and administrating Xenapp server and publishing Applications on Citrix Servers. -Part of Migration team; wherein we are migrating 4 farms on 4.5/5.0 to Citrix Xenapp 6.5 -Installing Xenapp servers, applications, setting policies, coordination with network, proxy and application teams for all the rules, till final handover / signoff to the operations teams. -Working on trouble tickets (Web interfaces, ICA clients, profile related issues) raised by helpdesk. -Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. Creating Admin accounts and providing permission. -Administrating and managing Citrix Management Console, App Center, Remote Desktop Services Manager, and Citrix AppSense Manager. -Configuring and Managing Zones, Load Balancers and Load Evaluator and Citrix Policies. -On call, weekend and off business hour support. -Configuring Wyse terminals / thin clients with Citrix VDI solutions. -Handling L2 & L3 Incident tickets and providing RCA. Serco Global Services as a Systems Engineer -L1-L2 Support on Windows & Citrix. -Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. Creating Admin accounts and providing permission. -Installation/Configuration/Managing Xenapp server Farm (v 5.0/6.5). Providing access of applications to users, Administrating and managing Citrix user profile. -Managing Citrix user sessions, profiles, applications and end user issues on Citrix. -Managing windows Citrix servers, application installation, Printer management, and folder permissions. -Creating user accounts in AD. Creating Security groups, distribution group, shared mailbox in AD and exchange to allow access to users. -Creating and managing user accounts, permissions, shared files and resources through Active Directory. -Responsible for troubleshooting server issues according to the Event viewer. Convergys as a Senior Technical Support Officer -Worked in Desktop / Laptop Support / Citrix Support. -Answering Calls, emails, visiting end user’s workstation, ticket handling. -Providing L1 infra but not limiting to Servers, Desktop, Citrix, Server Monitoring, etc -Printer management, Network Drive management, back & restore, etc. Wipro Ltd. as a Senior Associate -Worked in Service desk / Helpdesk. -Answering Calls & Emails, regarding Desktop support, Application support, password resets and end user queries. -Level 1 support on AD, Exchange, File Shares, Print Servers, Citrix, RSA-VPN, etc -Level 1 Support on Citrix, user sessions, Client installation, profile management, etc.

$25.00 /hr
73 hours