Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 26 Helpdesk projects are completed every quarter on Upwork.

26

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.51.

4.51
Last updated: July 1, 2015
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  1. Justin Catello

    Justin Catello

    Linux System Admin | Tech Support | cPanel / WordPress Specialist

    United States - Last active: 3 days ago - Tests: 2

    I have more than 5 years working as a Linux systems administrator specializing in management for cPanel based servers in both virtual and dedicated environments. Stronger areas: Operating Systems: CentOS / Fedora / CloudLinux Control Panels: cPanel / Direct Admin / SolusVM / Kloxo Billing Systems: ClientExec, WHMCS, HostBill Database: MySQL / MariaDB Web Server: Apache / LiteSpeed / Nginx Virtualization: OpenVZ / XEN / KVM Various Others: cPanel DNS Clusters, Any work including the following: Initial setup of the server which includes configuring software/hardware raid, disk partitioning(LVM as well) Installing OS, Control panel, hardening/optimizing the server including firewall, rebuilding Apache / PHP, setup private name servers, migrating accounts to the server, ensuring all sites are working and make adjustments to server if necessary, make further optimizations to server to best fit the current environment.

    $38.89 /hr
    18 hours
    5.00
  2. Lindi du Toit

    Lindi du Toit

    Microsoft Dynamics CRM Consultant

    South Africa - Last active: 3 days ago - Tests: 8 - Portfolio: 2

    I am a certified Microsoft Dynamics CRM Specialist in Applications, Customization and Configuration. I am a full time freelancer active on Odesk and have some local clients in South Africa that I work with and support on an ongoing basis. Microsoft Dynamics CRM is what I am passionate about and am fortunate enough to be doing what I love. I am a professional Microsoft Dynamics CRM Consultant with over 20 years experience in Customer Service and Sales, Administration, Project Coordination and -Management and direct marketing. More specifically I offer the last 8 years hands on experience in the planning, installation, implementation, customization and configuration of MS Dynamics CRM 2011, 2013 and more recently 2015, to various customers in various industries. My core competencies are business needs analysis and requirements gathering, translating requirements into functional specifications, deployment, configuration, customization and administration of MS Dynamics CRM. I continuously improve my own knowledge on best practice processes for MS CRM and am often approached for advise on best practice. Having previously been a client who implemented Microsoft Dynamics CRM, I have a strong focus on end-user simplicity and have compiled various user training manuals with a focus on end user learning and buy-in. My passion is ultimately Microsoft Dynamics CRM, although I am also a Microsoft® Certified Technology Specialist in SQL Server® 2008, Business Intelligence Development and Maintenance and SQL Server® 2008, Database Development. I specifically chose these areas of certification to compliment my Microsoft Dynamics CRM work. My second career passion is marketing automation and integration of bulk e-mail platforms in Microsoft Dynamics CRM (i.e. mailchimp using PowerMailchimp and ClickDimensions), that empowers my customers to communicate more effectively with their target base, mine their data better and gather so much more business intelligence from their contacts.

    $40.00 /hr
    395 hours
    4.70
  3. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 23 hours ago - Tests: 10 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,231 hours
    5.00
  4. Muhammad salman Y.

    Muhammad salman Y. Agency Contractor

    Remote IT-computer, technical-support,server-administration, VMWare

    Pakistan - Last active: 23 hours ago - Tests: 9 - Portfolio: 4

    I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Responded to incoming technical support calls for ~30 mid to large sized companies. Managed a fixed schedule while taking incoming support requests. Provided troubleshooting on Win 2003, Win 2008 and Win 2012 Servers running Citrix, VMware, ADFS, O365, Exchange, Windows Terminal Services, All versions Windows OS and Mac Workstations. Experience in migrating Exchange to O365, handled Cutover and Hybrid migrations. Network troubleshooting on Cisco, SonicWALL, and Cyber configurations and VPNs. Worked with Microsoft Partner Support and many of the largest IT hardware/software vendors. Utilized Autotask and Connectwise ticketing system.

    Associated with: Mustafa Techs

    $22.22 /hr
    2,680 hours
    5.00
  5. Piyush Aggarwal

    Piyush Aggarwal

    Windows Citrix Administrator

    India - Last active: 15 days ago - Tests: 9

    Professional Synopsis -6 years of Information Technology Experience in Windows & Citrix Support. -Administration of Citrix Xenapp 5.0/6.5 -Installation/Configuration/Managing Xenapp Farms (v5.0 and 6.5). -Administration of Web Interface, Load Balancing, Advanced configuration tool. -License management, Application streaming and printing configuration. -End user interaction for all Citrix related issues. -Experience on Server 2008, AD, Exchange. Xerox – ACS, A Xerox Company as Citrix Engineer. -Installing and administrating Xenapp server and publishing Applications on Citrix Servers. -Part of Migration team; wherein we are migrating 4 farms on 4.5/5.0 to Citrix Xenapp 6.5 -Installing Xenapp servers, applications, setting policies, coordination with network, proxy and application teams for all the rules, till final handover / signoff to the operations teams. -Working on trouble tickets (Web interfaces, ICA clients, profile related issues) raised by helpdesk. -Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. Creating Admin accounts and providing permission. -Administrating and managing Citrix Management Console, App Center, Remote Desktop Services Manager, and Citrix AppSense Manager. -Configuring and Managing Zones, Load Balancers and Load Evaluator and Citrix Policies. -On call, weekend and off business hour support. -Configuring Wyse terminals / thin clients with Citrix VDI solutions. -Handling L2 & L3 Incident tickets and providing RCA. Serco Global Services as a Systems Engineer -L1-L2 Support on Windows & Citrix. -Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. Creating Admin accounts and providing permission. -Installation/Configuration/Managing Xenapp server Farm (v 5.0/6.5). Providing access of applications to users, Administrating and managing Citrix user profile. -Managing Citrix user sessions, profiles, applications and end user issues on Citrix. -Managing windows Citrix servers, application installation, Printer management, and folder permissions. -Creating user accounts in AD. Creating Security groups, distribution group, shared mailbox in AD and exchange to allow access to users. -Creating and managing user accounts, permissions, shared files and resources through Active Directory. -Responsible for troubleshooting server issues according to the Event viewer. Convergys as a Senior Technical Support Officer -Worked in Desktop / Laptop Support / Citrix Support. -Answering Calls, emails, visiting end user’s workstation, ticket handling. -Providing L1 infra but not limiting to Servers, Desktop, Citrix, Server Monitoring, etc -Printer management, Network Drive management, back & restore, etc. Wipro Ltd. as a Senior Associate -Worked in Service desk / Helpdesk. -Answering Calls & Emails, regarding Desktop support, Application support, password resets and end user queries. -Level 1 support on AD, Exchange, File Shares, Print Servers, Citrix, RSA-VPN, etc -Level 1 Support on Citrix, user sessions, Client installation, profile management, etc.

    $25.00 /hr
    73 hours
    5.00
  6. Syed Raza

    Syed Raza Agency Contractor

    PhD-writer, content management strategist with techno-legal background

    Pakistan - Last active: 6 days ago - Tests: 31 - Portfolio: 9

    As a professional writer, content management strategist, attorney, avid researcher with a PhD in management sciences along with MBA from USA, and numerous Microsoft certifications, I have the required expertise to add value to your project. During my PhD tenure, I have worked extensively with Statistical Modeling and specialize in Structural Equation Modeling. My published paper incorporates second generation statistical modeling techniques. Please see: http://www.igi-global.com/chapter/understanding-online-cultural-learning-styles-and-academic-performance-of-management-students-in-an-ethnic-context/92443 And http://www.mcser.org/journal/index.php/jesr/article/view/4102/4012 My current expertise entails creating and managing e-learning courses in SharePoint 2013, Word 2013, Excel 2013, Nintex Workflows and Forms, and host of other sales courses. I also have expertise in Camtasia Studio for creation of such courses as well as Litmos and other learning management systems. I am able to work under deadlines and can also provide complete turn-key solutions. Please see e-learning video samples: https://www.udemy.com/top-25-microsoft-excel-advanced-formulas-hand-on-tutorial http://www.claydesk.com/elearning https://www.udemy.com/claydesk-advanced-microsoft-word-2013-tutorial/ https://vimeo.com/razaphd/videos https://www.youtube.com/watch?v=r31hj9P79C8 Web Sites samples: http://www.djagora.org http://www.skills2050.com http://www.eclee.com http://www.leadershipdiamond.org http://www.sixsigma.com In addition to providing content management and marketing strategy at LinkedIn, Facebook, Stumble upon, Digg, Reddit, Pinterest, Instagram, Blogger, Scoop.it, Google+ etc., I actively maintain ClayDesk e-Discovery Blog at http://claydesk.wordpress.com by posting several articles during a given week. I also write LinkedIn and Cloud Tweaks regularly. Please see: a. https://www.linkedin.com/today/post/article/20140623213812-155221618-how-i-became-an-entrepreneur-five-p-s-of-success?trk=prof-post b. http://cloudtweaks.com/author/syed-raza/ c. http://www.zalora.com

    Associated with: ClayDesk | e-Discovery & cloud computing, ClayDesk | e-Discovery & cloud computing

    $40.00 /hr
    380 hours
    4.83
  7. Darren Hogan

    Darren Hogan

    Senior IT Engineer | MCSE | ITIL

    United States - Last active: 2 months ago - Tests: 1

    I am an IT professional with over several years of experience as a System Engineer , Project Manager, and a Level II/III Technician. I am certified as a Microsoft Certified Systems Engineer (MCSE) and ITIL for IT Management. I have proven experience in managing, deploying and configuring entire networks which span global offices. This includes setting up complex VPN networks, managing multi-forest Active Directory Domains, and a variety of email systems such as: Exchange 2003-2010, Google Apps for Business, and Office 365. l have successfully deployed and managed numerous projects on a global scale such as an Active Directory Domain Migration project, cloud based backup solutions,Email migrations office relocation's, and implementing new technologies such as: servers, firewalls, and network enhancements to improve site capabilities and functionality. I continually strive to ensure customers are satisfied with the support they are receiving by providing concise and up to date communications. Thanks for checking out my profile! Darren

    $30.50 /hr
    0 hours
    5.00
  8. Natalia T

    Natalia T

    Support Engineer with work experience

    Russia - Last active: 3 months ago - Tests: 2 - Portfolio: 2

    Work experience: Date: March 2014 - July 2014 Employer: TELE 2 Russia, web site (international www.tele2.com), local www.ru.tele2.ru/ Position: Support Engineer (full time job) Responsibilities: 1)Registration and preliminary analysis of requests (sql queries optimization, development: triggers, indexes, stored procedures, views, etc). 2) Implementation of request 3) Consulting users by the phone 4)Administering financial systems' users accounts 5) Functional software testing Date: July 2013- September 2013 Employer: SUE "Single Custom Window" Position: Expert' Assistant (Internship) Responsibilities: development of the database structure, functional software testing Date: July 2012 — August 2012 Employer: Ministry of Hydroland Republic of Tajikistan Position: Lead Designer' Assistant (Internship) Responsibilities: engineering of the drainage structures and the execution drawings Date: August 2012 — September 2012 Employer: Design Studio "ANKO" Position: Web-designer (Internship) Responsibilities: Web development of the Internet- representations Skills: • Languages: Delphi, VBA, C#, SQL, html, php. • Platforms: Windows XP,7,8, ubuntu • Knowledge of OOP(Object Oriented Programming ) and design pattern • DBMS: MS Access, PostgreSQL and SQL Server. Data Base Design: tables, relations between tables, query optimizations, triggers, functions, indexes , stored procedures, views, management roles и groups, Backup and Recovery (SQL и PL/pgSQL) • Development applications Delphi, c# with connection to Data Base (SQL server, PostgreSQL). • Software functional, regression testing • UML and CASE technologies (Visual Paradigm for UML, IBM Rational Rose) • Active Directory management of group politics • Application' interaction with MS Office (reports, documenting ) • Basic knowledge and techniques of Security. Developing algorithms of information protection. • Developing win applications Delphi ,Visual Studio C# • Optimization (transport problems, linear and nonlinear optimization): Delphi, MS Excel, VBA. • Basic knowledge in Informational Networks • Additionally skills: Scala, GIS system Arcview, MS Project, AutoCAD, ArchiCAD, Adode Audition, Adobe Photoshop

    $10.00 /hr
    0 hours
    5.00
  9. J a v i e r F.

    J a v i e r F.

    Senior Excel VBA developer - Business Intelligence in Excel

    Spain - Last active: 5 months ago - Tests: 2 - Portfolio: 1

    • Consultant and Developer of ad hoc KPI Dashboards (Excel/VBA) • Optimization of Processes according to Six Sigma (DMAIC) QM Methodology • Familiar in Customer Service and Technical Support in multicultural environment (SSC) • Quiet, thoughtful, adaptable & team-oriented • Organizational-communicative talent, power of analysis & pragmatic reasoning • Fast apprehension and ability to develop and implement innovative solutions • Accustomed to stress and interested on continuing professional development I'm native German/Spanisch +English, French, and other European languages Specialties: Process optimisation, Analysis & Reporting, MS Excel & VBA Industries: Telecoms & IT, Insurance, Travel, Industrial Automation

    $25.00 /hr
    0 hours
    0.00