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Helpdesk Upwork freelancers typically receive a client rating of 4.44.

Last updated: October 1, 2015
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Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours

David A.

David A.

Business Analyst, Enterprise Architect - Engineer, and Project Manager

Nigeria - Tests: 8 - Portfolio: 1

I'm a gifted Management Consultant with special focus and experience in Strategic Planning - management, Enterprise Architecture/Engineering, Products & Projects Business Process Architecture, Management, Business - Technology Management, Business Liaison, Operations - Service Delivery Management, etc. with the ability to proactively translate business/customers/users requirements/needs into solutions, while leveraging technology for competitive advantage, market leadership and sustainable performance.

60% Job Success
$15.00 /hr
1,173 hours

Andrey Sarapulov

Andrey Sarapulov Agency Contractor

Zendesk Consultant and Project Manager

Czech Republic - Tests: 8 - Portfolio: 5

Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

Groups: oTranslators, Pro Customer Service

Associated with: Andrey Sarapulov [company]

100% Job Success
$30.00 /hr
8,551 hours

Misty L.

Misty L.

Award Winning Customer Support and Admin Assistant Professional

United States - Tests: 20 - Portfolio: 27

Over the last 10 years I have developed my skills as a Customer Support Guru and Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Fortified Bike, DHL, Envoy, and The Brothers Cut. I am seeking opportunities to further the use my skills. I enjoy making customers happy and solving their issues. It gives me great satisfaction to watch a business improve and grow through awesome customer support. I also enjoy Excel projects and I know my way around macro's and formulas.I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to the businesses I serve. I like to consider myself a true Jack-of-All-Trades. I can be reached through chat and Email, I do not use a webcam. ** Awarded the Odesk Top 1% of Contractors WorldWide Award for 2013** ** Top 1% Contractor on Upwork for 2014 and 2015**

Groups: Pro Customer Service

100% Job Success
$16.67 /hr
22,302 hours

Patrick john S.

Patrick john S. Agency Contractor

Amazon/Linux/Win Server Admin & Technical Support Professional

Philippines - Tests: 11 - Portfolio: 7

With over 11 years of IT consulting for major fast-moving consumer goods manufacturers, I have already provided a considerable library of solutions. I have implemented solutions for different projects and across different clients. From simple business process solutions to complex function enhancements / code fixes to major system-wide release packages that affected different plants/data centers in multiple countries. I am now seeking for new challenges with designing, developing, implementing new and emerging trends in Open-Source ERP applications such as Wordpress, Magento, Zoho,, Joomla, and so on. My core competencies are: - Amazon AWS implementation and administration - Linux Server administration - Windows Server administration - System / Server security implementation and checking - PHP/mySQL deveopment / debugging - IT Service Management (ITIL Standards certified) - Solid customer-service experience - end-to-end maintenance and management of ERP/eCommerce systems/software (SAP-certified) - Wordpress/Magento/Joomla administration and development - I have already been able to implement numerous web applications on Amazon, dedicated servers, as well as on my personal computer

Groups: Application Developers Alliance, Pro Customer Service

Associated with: Avignon604, Xtra Creative Source (XCS)

100% Job Success
$17.11 /hr
5,146 hours

Riya C.

Riya C. Agency Contractor

Professional VA / Project Manager / Administrative Work / Bookkeeping

India - Tests: 1

A Gold Medalist in Graduation and Post-Graduation. A conscientious personable & energetic Administrative Specialist with over 5 years’ experience that encompasses, administration, documentation and project management. Key Strengths: - Flexible and adaptable. - Can assimilate quickly in transitions, even switching roles as needed to maintain productivity. - A Resourceful problem solver. - Adapt in anticipating & analyzing problems, then formulating solutions. - Detail oriented, a keen eye for errors and inconsistencies, striving for flawless output who embraces new concepts and methods. I am working with US based Web Design Company for many years. I have knowledge of cross platform designs, responsive designs, web 2.0, action calling items, seo complaint designs etc. I specialize in Project Management and Team Management. Experienced working with remote contractors that are located in different time zones. I am available to work remotely or freelance with a company(s) and client(s). I am currently accepting short and long term assignments. Please do check with me via email or skype to discuss your projects. Key Skills: Computer Skills, Word, Excel, Basecamp, ZohoCRM, Asana, Recruitment

Associated with: Jay Infoworld

$6.00 /hr
1,433 hours

Nina raphaela C.

Nina raphaela C. Agency Contractor

Linux & Asterisk expert, Team Manager, VA, Beta Tester

Philippines - Tests: 8 - Portfolio: 16

Over the last 10 years that I have been working with various types of industries have learned that flexibility and hard work are the core competencies that a person should have to be employed. IF YOU NEED TO GET THE JOB DONE, I am your best bet. I am very efficient, friendly, outgoing, and reliable individual with a strong work ethic, and I pay a great attention to details. I honestly believe in myself and my capabilities not just as as an employee but also an individual. I need to be able to share and expand my knowledge and lead others. I am available to work a wide array of hours including weekends. So whenever you need me I'm there.

Associated with: Cloudassistants88

$7.78 /hr
1,292 hours

Muhammad salman Y.

Muhammad salman Y.

Microsoft Active Directory and Group Policy Specialist

Pakistan - Tests: 9 - Portfolio: 4

I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Managed a fixed schedule while taking incoming support requests. Provided troubleshooting on Win 2008 and Win 2012 Servers running Citrix, VMware, ADFS, Exchange, Windows Terminal Services. Strongest areas are Microsoft Group Policy and Active Directory. Experience in migrating Exchange to O365, handled Cut-over and Hybrid scenarios. Network troubleshooting on Cisco, SonicWALL, and Cyber configurations and VPNs. Worked with Microsoft Partner Support and many of the largest IT hardware/software vendors. Utilized Autotask, Axosoft and Connectwise ticketing system.

93% Job Success
$22.22 /hr
2,960 hours

Muhammad azam K.

Muhammad azam K. Agency Contractor

Certified ISO27001 Auditor, PMP, ITIL, Networking Professional

Pakistan - Tests: 12 - Portfolio: 1

 A seasoned professional with over 16 years of experience in IT Strategic Planning, Budgeting, Project Management, Infrastructure Management, System Administration, Networking, and Team Management.  Demonstrated skills as Lead Auditor for ISO 27001:2005 Lead Auditor for any medium to large scale organization.

Associated with: Smart Solutions

98% Job Success
$13.33 /hr
3,004 hours

Jonathan Lerit

Jonathan Lerit

System and Network Administrator, VA, Customer Success Oriented

Philippines - Tests: 14 - Portfolio: 5

Thank you for viewing my profile! I am a detailed and thorough professional with 6 years of work experience in the BPO industry as a Technical Support, Help Desk Technician, Customer Service Rep and as a Supervisor. I started my oDesk career last year - September 2014 and decided to do it full time since then. I specialize in delivering quality services with respect for strict deadlines and high expectations. I possess the self discipline and time management skills necessary as a Virtual employee. Other than that, I am well abreast with computer hardware setup and troubleshooting, in configuring Windows Operating Systems (Windows XP, Vista, Windows 7, Windows 8), in optimizing computer performance and in troubleshooting problems with Windows, Printers and Malware/Virus issues. Expertise: VMWare, Exchange Server, Active Directory Remote Desktop Technician Admin Assistant Internet Researcher Email/Website/Online/Chat Support, Technical Support Customer Service Online Community Support Email Correspondent Project Management Experience also includes in various areas of Social Media Marketing (Facebook Ad Campaigns). I also have extensive experience in spreadsheet creation, list building and data scrapping. Sincere, reliable and remarkable professional work is what you'll get. Cheers! Jon

78% Job Success
$6.67 /hr
1,660 hours