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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 36 Helpdesk projects are completed every quarter on Upwork.

36

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: September 1, 2015
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  1. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93
  2. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,471 hours
    5.00
  3. Ashikur Rahman

    Ashikur Rahman Agency Contractor

    Ontraport Expert and Technical Support Specialist and Network design

    Bangladesh - Tests: 10 - Portfolio: 21

    I can resolve your issues conveniently as I have 10 years ICT working experience in real life and 3 years technical working experience in Upwork. You can get me anytime any where and my resourceful knowledge getting better to support you.

    Associated with: Labiba Way

    $22.22 /hr
    3,881 hours
    4.21
  4. Misty L.

    Misty L.

    Award Winning Customer Support and Admin Assistant Professional

    United States - Tests: 20 - Portfolio: 27

    Over the last 10 years I have developed my skills as a Customer Support Guru and Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Fortified Bike, DHL, Envoy, and The Brothers Cut. I am seeking opportunities to further the use my skills. I enjoy making customers happy and solving their issues. It gives me great satisfaction to watch a business improve and grow through awesome customer support. I also enjoy Excel projects and I know my way around macro's and formulas.I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to the businesses I serve. I like to consider myself a true Jack-of-All-Trades. I can be reached through chat and Email, I do not use a webcam. ** Awarded the Odesk Top 1% of Contractors WorldWide Award for 2013** ** Top 1% Contractor on Upwork for 2014 and 2015**

    Groups: Pro Customer Service

    $22.22 /hr
    21,973 hours
    4.92
  5. Patrick john S.

    Patrick john S. Agency Contractor

    Amazon/Linux/Win Server Admin & Technical Support Professional

    Philippines - Tests: 11 - Portfolio: 7

    With over 11 years of IT consulting for major fast-moving consumer goods manufacturers, I have already provided a considerable library of solutions. I have implemented solutions for different projects and across different clients. From simple business process solutions to complex function enhancements / code fixes to major system-wide release packages that affected different plants/data centers in multiple countries. I am now seeking for new challenges with designing, developing, implementing new and emerging trends in Open-Source ERP applications such as Wordpress, Magento, Zoho, SalesForce.com, Joomla, and so on. My core competencies are: - Amazon AWS implementation and administration - Linux Server administration - Windows Server administration - System / Server security implementation and checking - PHP/mySQL deveopment / debugging - IT Service Management (ITIL Standards certified) - Solid customer-service experience - end-to-end maintenance and management of ERP/eCommerce systems/software (SAP-certified) - Wordpress/Magento/Joomla administration and development - I have already been able to implement numerous web applications on Amazon, dedicated servers, as well as on my personal computer

    Groups: Application Developers Alliance, Pro Customer Service

    Associated with: Avignon604, Xtra Creative Source (XCS)

    $17.11 /hr
    4,922 hours
    4.99
  6. Riya C.

    Riya C. Agency Contractor

    Professional VA / Project Manager / Administrative Work / Bookkeeping

    India - Tests: 1

    A Gold Medalist in Graduation and Post-Graduation. A conscientious personable & energetic Administrative Specialist with over 5 years’ experience that encompasses, administration, documentation and project management. Key Strengths: - Flexible and adaptable. - Can assimilate quickly in transitions, even switching roles as needed to maintain productivity. - A Resourceful problem solver. - Adapt in anticipating & analyzing problems, then formulating solutions. - Detail oriented, a keen eye for errors and inconsistencies, striving for flawless output who embraces new concepts and methods. I am working with US based Web Design Company for many years. I have knowledge of cross platform designs, responsive designs, web 2.0, action calling items, seo complaint designs etc. I specialize in Project Management and Team Management. Experienced working with remote contractors that are located in different time zones. I am available to work remotely or freelance with a company(s) and client(s). I am currently accepting short and long term assignments. Please do check with me via email or skype to discuss your projects. Key Skills: Computer Skills, Word, Excel, Basecamp, ZohoCRM, Asana, Recruitment

    Associated with: Jay Infoworld

    $8.00 /hr
    1,290 hours
    0.00
  7. Muhammad salman Y.

    Muhammad salman Y. Agency Contractor

    Remote IT-computer, technical-support,server-administration, VMWare

    Pakistan - Tests: 9 - Portfolio: 4

    I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Responded to incoming technical support calls for ~30 mid to large sized companies. Managed a fixed schedule while taking incoming support requests. Provided troubleshooting on Win 2003, Win 2008 and Win 2012 Servers running Citrix, VMware, ADFS, O365, Exchange, Windows Terminal Services, All versions Windows OS and Mac Workstations. Experience in migrating Exchange to O365, handled Cutover and Hybrid migrations. Network troubleshooting on Cisco, SonicWALL, and Cyber configurations and VPNs. Worked with Microsoft Partner Support and many of the largest IT hardware/software vendors. Utilized Autotask and Connectwise ticketing system.

    Associated with: Mustafa Techs

    $22.22 /hr
    2,908 hours
    4.89
  8. Muhammad azam K.

    Muhammad azam K. Agency Contractor

    Certified ISO27001 Auditor, PMP, ITIL, Networking Professional

    Pakistan - Tests: 12 - Portfolio: 1

     A seasoned professional with over 16 years of experience in IT Strategic Planning, Budgeting, Project Management, Infrastructure Management, System Administration, Networking, and Team Management.  Demonstrated skills as Lead Auditor for ISO 27001:2005 Lead Auditor for any medium to large scale organization.

    Associated with: Smart Solutions

    $13.33 /hr
    2,856 hours
    4.29
  9. Jonathan Lerit

    Jonathan Lerit

    System and Network Administrator, VA, Customer Success Oriented

    Philippines - Tests: 14 - Portfolio: 5

    Thank you for viewing my profile! I am a detailed and thorough professional with 6 years of work experience in the BPO industry as a Technical Support, Help Desk Technician, Customer Service Rep and as a Supervisor. I started my oDesk career last year - September 2014 and decided to do it full time since then. I specialize in delivering quality services with respect for strict deadlines and high expectations. I possess the self discipline and time management skills necessary as a Virtual employee. Other than that, I am well abreast with computer hardware setup and troubleshooting, in configuring Windows Operating Systems (Windows XP, Vista, Windows 7, Windows 8), in optimizing computer performance and in troubleshooting problems with Windows, Printers and Malware/Virus issues. Expertise: VMWare, Exchange Server, Active Directory Remote Desktop Technician Admin Assistant Internet Researcher Email/Website/Online/Chat Support, Technical Support Customer Service Online Community Support Email Correspondent Project Management Experience also includes in various areas of Social Media Marketing (Facebook Ad Campaigns). I also have extensive experience in spreadsheet creation, list building and data scrapping. Sincere, reliable and remarkable professional work is what you'll get. Cheers! Jon

    $6.67 /hr
    1,511 hours
    4.50