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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 33 Helpdesk projects are completed every quarter on Upwork.

33

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: August 1, 2015
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  1. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 1 day ago - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,356 hours
    5.00
  2. David A.

    $16.67 /hr
    1,126 hours
    4.93
  3. Misty L.

    Misty L.

    Upwork Award Winning Customer Service and Admin Assistant Professional

    United States - Last active: 7 hours ago - Tests: 20 - Portfolio: 27

    Over the last 10 years I have developed my skills as a Customer Support Guru and Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Fortified Bike, DHL, Envoy, and The Brothers Cut. I am seeking opportunities to further the use my skills. I enjoy making customers happy and solving their issues. It gives me great satisfaction to watch a business improve and grow through awesome customer support. I also enjoy Excel projects and I know my way around macro's and formulas.I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to the businesses I serve. I like to consider myself a true Jack-of-All-Trades. I can be reached through chat and Email, I do not use a webcam. ** Awarded the Odesk Top 1% of Contractors WorldWide Award for 2013** ** Top 1% Contractor on Upwork for 2014 and 2015**

    Groups: Pro Customer Service

    $27.78 /hr
    21,644 hours
    4.92
  4. Patrick john S.

    Patrick john S. Agency Contractor

    Open-source/Cloud Enthusiast, Amazon/Linux/Win Server Admin

    Philippines - Last active: 7 hours ago - Tests: 10 - Portfolio: 7

    With over 11 years of IT consulting for major fast-moving consumer goods manufacturers, I have already provided a considerable library of solutions. I have implemented solutions for different projects and across different clients. From simple business process solutions to complex function enhancements / code fixes to major system-wide release packages that affected different plants/data centers in multiple countries. I am now seeking for new challenges with designing, developing, implementing new and emerging trends in Open-Source ERP applications such as Wordpress, Magento, Zoho, SalesForce.com, Joomla, and so on. My core competencies are: - Amazon AWS implementation and administration - Linux Server administration - Windows Server administration - System / Server security implementation and checking - PHP/mySQL deveopment / debugging - IT Service Management (ITIL Standards certified) - Solid customer-service experience - end-to-end maintenance and management of ERP/eCommerce systems/software (SAP-certified) - Wordpress/Magento/Joomla administration and development - I have already been able to implement numerous web applications on Amazon, dedicated servers, as well as on my personal computer

    Groups: Application Developers Alliance

    Associated with: Avignon604, Xtra Creative Source (XCS)

    $21.11 /hr
    4,744 hours
    4.98
  5. Riya C. Agency Contractor

    Professional VA / Data Entry / Bookkeeping

    India - Last active: 1 day ago - Tests: 1

    I completed post-graduation with top position in University. I am hard working, soft-spoken, honest and professional in my work. 4+ yrs experience as Professional VA Proficient in Word and Excel Proficient in Bookkeeping Experience with CRM/ERP Handle Support Tickets / Tasks

    Associated with: Jay Infoworld

    $6.00 /hr
    1,157 hours
    0.00
  6. Muhammad salman Y.

    Muhammad salman Y. Agency Contractor

    Remote IT-computer, technical-support,server-administration, VMWare

    Pakistan - Last active: 1 day ago - Tests: 9 - Portfolio: 4

    I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Responded to incoming technical support calls for ~30 mid to large sized companies. Managed a fixed schedule while taking incoming support requests. Provided troubleshooting on Win 2003, Win 2008 and Win 2012 Servers running Citrix, VMware, ADFS, O365, Exchange, Windows Terminal Services, All versions Windows OS and Mac Workstations. Experience in migrating Exchange to O365, handled Cutover and Hybrid migrations. Network troubleshooting on Cisco, SonicWALL, and Cyber configurations and VPNs. Worked with Microsoft Partner Support and many of the largest IT hardware/software vendors. Utilized Autotask and Connectwise ticketing system.

    Associated with: Mustafa Techs

    $22.22 /hr
    2,835 hours
    5.00
  7. Nina raphaela C.

    Nina raphaela C. Agency Contractor

    Linux & Asterisk expert, Team Manager, VA, Beta Tester

    Philippines - Last active: 2 months ago - Tests: 8 - Portfolio: 16

    Over the last 10 years that I have been working with various types of industries have learned that flexibility and hard work are the core competencies that a person should have to be employed. IF YOU NEED TO GET THE JOB DONE, I am your best bet. I am very efficient, friendly, outgoing, and reliable individual with a strong work ethic, and I pay a great attention to details. I honestly believe in myself and my capabilities not just as as an employee but also an individual. I need to be able to share and expand my knowledge and lead others. I am available to work a wide array of hours including weekends. So whenever you need me I'm there.

    Associated with: Cloudassistants88

    $7.78 /hr
    1,292 hours
    5.00
  8. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Last active: 11 days ago - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93
  9. Nabil OUKELMOUNE

    Nabil OUKELMOUNE

    ServiceNow Solution Expert / ITSM Consultant / Project Manager

    United Kingdom - Last active: 24 days ago - Tests: 5 - Portfolio: 19

    Experienced, motivated and results-oriented IT Professional with more than 7 years of proven achievements in IT Performance and Management involving infrastructure management, system administration and development, multi-tiered technical support, process analysis, and project transition management. ​ Expert in providing IT services and solutions as well as developing new processes through ongoing maintenance, defect resolution and enhancement solutions for multiple sites and areas of various multinational corporations. ​ Recognized for attention to detail, adherence to standards and expert technical background; proficient in piloting diverse teams across multiple organizational levels and through international boundaries to achieve and exceed client expectations. Accurately combine excellent technical and analytical abilities with awarded customer service skills. IT Service Management: ServiceNow Solution Expert / BMC Software ITSM Suite Consultant / Project Manager. For more info and complete CV please visite my Resume Website: http://ouken0.wix.com/nabil

    $44.44 /hr
    2,466 hours
    5.00