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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 36 Helpdesk projects are completed every quarter on Upwork.

36

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: September 1, 2015
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  1. Liridon Krasniqi

    Liridon Krasniqi

    Computer Support Specialist

    Serbia - Tests: 5 - Portfolio: 2

    Almost 15 years in providing desktop support, installing & maintaining networks and support end user of the biggest ISP and telecom industries in Kosovo • Excellent knowledge of Windows & Network Administration • Excellent knowledge of designing and building LAN, WAN, Troubleshooting end user and so on.

    $11.11 /hr
    4 hours
    5.00
  2. Stefano Virgili

    Stefano Virgili

    Stefano Virgili - IT Specialist - Biologist - Chemist

    Italy - Tests: 9 - Portfolio: 4

    Communication skills Indepth knowledge of Science and Chemistry. I can provide unversity-quality translation. Indepth knowledge of customer communication techniques Excellent communication and teaching skills Another one of my qualities is be able to simplify complexities. Knowledge of verbal, non-verbal and para-verbal communication strategies Managerial skills During the last years I have worked almost exclusively as freelance, so I have aquired all the fundamentals of good business management. I can be a great resource in many fields thanks to my qualities: Ambitious and motivated, Leadership, Quick thinker, Excellent problem solving skills, Give quotations and produce accurate business plans, Great ability to work under pressure, Teaching skills, Basic knowledge of economics and law, Marketing strategies Job-related Skills During my freelance career I have consolidated my multitasking skills. Thanks to this I can monitor every phase of the business process. Another strong point is my ability to understand customer's needs, especially in the IT field. Some customers, often don't know what they want or what they need however, thanks to my listening skills I am able to provide the best options and solutions possible. IT Skills IT/Electronics Skills Professional IT/Electronics competence of: MS Windows ME, Xp, Vista, 7, 8 Apple OSX and classic, advanced BIOS settings and over-clocking, notebook/desktop hardware assembly/disassembly, fast anomalies recognition, network development and consulting, HDD recovering, micro soldering on MOBOs and other HW parts, DAW customized configuration and optimization, Excellent knowledge of video/audio peripherals, MS Office suite (and Open Office Suite), e-Mail client (Outlook, Thunderbird, Apple Mail), HTML compiler (Adobe Dreamweaver), internet browser customization, malware detection and deleting, registry key recovery, FTP and cloud computing, audio sequencer SW (Sonar Cakewalk), video editing SW (Adobe Premiere), graphic SW (Adobe Lightroom, Photoshop, Image RAW, HDR, DPP), ecommerce prestashop platform, remote service software (ex. Team Viewer or LogMeIn), Smartphone configuration, fast typewriting Other Skills When I was young, during my summer holidays, I worked in many fields and I acquired other competences that I've not mentioned before. Italian cooking (I worked in a Restaurant as assistant to the chef), Studio recording Development and Management, lightning techniques, Acoustic engineering

    $18.00 /hr
    0 hours
    0.00
  3. Alan Guan

    Alan Guan

    Technical/Network Analyst

    United States - Tests: 3

    Computer Science B.A. from the University of North Carolina - Chapel Hill. Young IT professional that has worked in the field for 3 years. Former occupations: Service Desk Analyst, Network Analyst I, Application Consultant, Technical Support Intern. Grew up in touch with technology and gadgets. Jack of all trades, incredibly fast adopter/learner. Currently building my personal profile by freelancing to hone in on my interests (right now looks to be design for mobile apps). Typing tests put me on average at 105 WPM. I work well under pressure, juggling multiple tasks on my plate and prioritizing those that need more attention. I can be a perfectionist at times and will take hours to utilize/read any resources I can to solve a problem. I very much enjoy and excel in helping people understand technology/computers. I would love to get into web design, mobile app design, UX in general. Thanks for reading and considering me for work. I assure you, you won't be disappointed.

    $30.00 /hr
    0 hours
    0.00
  4. Reem Bayoumi

    cloud computing admin

    Estonia - Tests: 1

    I'm currently working at University of Tartu in cloud computing field OpenStack, and i was working previously as Linux / window system admin, i have experience in technical support as freelancer since 2002.have knowledge in Database, SQL. Also my study was Computer Engineering so I know in Electrical/Electronic Engineering. I was designing implementing electronic circuits. I also took technical course in PLC design. I was studying embedded system last semester I was using AT&T and Arduino boards to write software for driving stepper motor.

    $22.22 /hr
    0 hours
    0.00
  5. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  6. Anton K.

    Anton K.

    +5 years exp in hosting industry; NIX/WIN servers config/tuning

    Ukraine - Tests: 10 - Portfolio: 1

    During the last 5 years I have been working in a company that provides a full range of hosting tech support. What does this mean? - quick and complete resolution of your problem. Why quick? - because a customer wants their site to be up and running 99.9% of the time. Why complete? - because if the issue is half-fixed now it may arise in the future and the customer will have to move to another provider who can solve the problem (you know hosting is a highly-competitive marketplace). All these factors are forcing me to have (or gain as fast as possible) a wide range of knowledge in system administration, programming, code debugging and customer relationship.

    $16.67 /hr
    74 hours
    4.94
  7. Abhilash M.

    Abhilash M.

    6+Years Experience- Windows/Oracle/HP/Cloud Certified Infra Architect

    New Zealand - Tests: 17 - Portfolio: 3

    6+ Years experience in : * BMC Tools Design/Installation/Configuration. * HP Tools : Certified Accredited Integration Specialist * Windows Administration * Oracle certified Solaris Administrator * ITIL V3 certified Process designer. * Web Programmer * PHP/MySQL expert.

    $27.78 /hr
    787 hours
    4.99
  8. Vu N.

    Vu N.

    IT system and network engineer

    Vietnam - Tests: 7

    10+ years experience in systems and network administration, technical user support, help desk management. Familiar with Microsoft environment: Windows XP, Windows 7, Windows Server 2003/2008/2012 Practical knowledge on Cisco Router/Switch/PIX, Juniper Firewall, access point, RAID and other peripherals. Desktop Administration on software packaging based FrontRange DSM solution, working with over 80 products of Microsoft, Adobe, Autodesk, FileMaker ...

    $10.00 /hr
    0 hours
    5.00
  9. Prince Ladan

    Prince Ladan

    Expert Web Designer | HelpDesk Support | Technical Support

    Kenya - Tests: 4 - Portfolio: 3

    As a Web Developer, I have more than 2 years experience. I have developed a wide range of websites using Php Wordpress, HTML5,Jquery, Javascript, knock-out.js and Bootstrap 3. Building clean, responsive websites and applications is my full time occupation. I keep up with the current changes in technology and continue to learn new ways and approaches to grow my skills and help build your business. My skill sets: - Php, Laravel, Code-igniter, Wordpress, Joomla. - HTML5, CSS3, Bootstrap 3 - Javascript, angularjs, backbone.js, knockout.js

    $12.00 /hr
    0 hours
    5.00
  10. Usman H.

    Usman H.

    ICT Professional

    Pakistan - Tests: 27 - Portfolio: 1

    20 years experience in ICT! 25 skill tests passed todate! Masters Degree in Information Technology. Bachelors Degree in Computer Science. Superb Network and System Administrator (Windows XP-8, Server 2003-12, TCP/IP, ISA, Exchange, Active Directory, Wi Fi Configurations). Visual Basic Wizard (Classical 6.0,Script,for Applications to .NET). Database Analyst, Developer and Designer (Access, Oracle, MS SQL Server). Excellent Project Manager. Technical Document Writer (Business and Technical English, Flow charts, MS Project, MS Visio Technical Diagrams).

    $5.60 /hr
    7 hours
    5.00