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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: August 1, 2015
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  1. Anton K.

    Anton K.

    +5 years exp in hosting industry; NIX/WIN servers config/tuning

    Ukraine - Tests: 10 - Portfolio: 1

    During the last 5 years I have been working in a company that provides a full range of hosting tech support. What does this mean? - quick and complete resolution of your problem. Why quick? - because a customer wants their site to be up and running 99.9% of the time. Why complete? - because if the issue is half-fixed now it may arise in the future and the customer will have to move to another provider who can solve the problem (you know hosting is a highly-competitive marketplace). All these factors are forcing me to have (or gain as fast as possible) a wide range of knowledge in system administration, programming, code debugging and customer relationship.

    $16.67 /hr
    74 hours
    4.94
  2. Vu N.

    Vu N.

    IT system and network engineer

    Vietnam - Tests: 7

    10+ years experience in systems and network administration, technical user support, help desk management. Familiar with Microsoft environment: Windows XP, Windows 7, Windows Server 2003/2008/2012 Practical knowledge on Cisco Router/Switch/PIX, Juniper Firewall, access point, RAID and other peripherals. Desktop Administration on software packaging based FrontRange DSM solution, working with over 80 products of Microsoft, Adobe, Autodesk, FileMaker ...

    $10.00 /hr
    0 hours
    5.00
  3. Dmitry Donskoy

    Dmitry Donskoy Agency Contractor

    systems administrator

    Ukraine - Tests: 14

    I'm looking for a remote fulltime job in these fields: 1. *nix/networks (little experience). Any price. 2. Technical support. 5-7$/hr. 3. QA (little experience). Any price.

    Associated with: ServerIssues.com

    $5.56 /hr
    26 hours
    4.87
  4. Gerardo H.

    Gerardo H.

    Developer

    United States - Tests: 1 - Portfolio: 2

    For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.

    $35.00 /hr
    0 hours
    0.00
  5. Noel Christian Legrama

    Noel Christian Legrama Agency Contractor

    Researcher | I.T. Analyst

    Philippines - Tests: 2

    -Knowledgeable in Web Research and Data Entry -Knowledgeable in Microsoft Office Applications -Installation of Microsoft Operating System -Knowledgeable in Microsoft Operating System -WLAN / LAN configuration and troubleshooting -Advance hardware and software computer troubleshooting -Removal of virus and other malicious types of files -Desktop PC / Laptop assembly and repair -Knowledgeable in Contact Center Solutions (BPO) IT responsibilities (VOIP, Avaya, RDP, VPN, PC Ghosting, etc.) -Knowledgeable in Microsoft Exchange and Windows Server -Ticketing System -Active Directory -HTML

    Associated with: E-Point Recruiting

    $5.56 /hr
    85 hours
    0.00
  6. Gunjan Saxena

    Gunjan Saxena

    Client Technical Support Specialist and IT Helpdesk Specialist

    India - Tests: 7

    Result Oriented professional with 7+years of experience as a Technical Support Officer and IT Helpdesk Specialist. As a Technical Support Office I was providing chat, call and email support. Well versed with ticketing tools like Remedy and Oneview. Specializes in handling Active Directory, Servers, MS Exchange, Citrix, Wireless, XBox, Play stations, Iphones, Ipads,MS Office, Windows and MAC related issues. I also have exposure to Remote Access tools like Logmein, TeamViewer, GotoAssist.

    $5.56 /hr
    0 hours
    0.00
  7. Alan Guan

    Alan Guan

    Technical/Network Analyst

    United States - Tests: 3

    Computer Science B.A. from the University of North Carolina - Chapel Hill. Young IT professional that has worked in the field for 3 years. Former occupations: Service Desk Analyst, Network Analyst I, Application Consultant, Technical Support Intern. Grew up in touch with technology and gadgets. Jack of all trades, incredibly fast adopter/learner. Currently building my personal profile by freelancing to hone in on my interests (right now looks to be design for mobile apps). Typing tests put me on average at 105 WPM. I work well under pressure, juggling multiple tasks on my plate and prioritizing those that need more attention. I can be a perfectionist at times and will take hours to utilize/read any resources I can to solve a problem. I very much enjoy and excel in helping people understand technology/computers. I would love to get into web design, mobile app design, UX in general. Thanks for reading and considering me for work. I assure you, you won't be disappointed.

    $30.00 /hr
    0 hours
    0.00
  8. Afjal Nathani

    Afjal Nathani Agency Contractor

    Windows Systems Administrator | IT Professional | Systems Administrato

    India - Tests: 3 - Portfolio: 1

    Active directory administration Ms exchange 2010 and 2013 administration Email, outlook, powershell server 2008 and server 2012 Network Monitoring tool AVG Eset Remote Administrator console Shoretel Reimaging laptops and desktops VPN Sharepoint administration Sonicwall Hardware/software installation/troubleshooting Print Server deployment Terminal Server Group Policy

    Associated with: Inception System

    $7.78 /hr
    0 hours
    0.00