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DSL Troubleshooting Upwork freelancers typically receive a client rating of 4.80.

4.80
Last updated: September 1, 2015
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  1. Thang Nguyen

    Thang Nguyen

    Computer and Networking Technician

    United States - Tests: 3

    I can offer you more than eight years of experience managing communications for top-tier Help Desk Support /Customer Service / Technical Support firms, excellent project-management skills, more than 3 years as a Field Tech and several years as Computer Repair Specialist and Networking , I havea great eye for detail, all of which should make me an ideal candidate for the job • I enjoy engaging in meaningful discussions with and helping people I don't know • When faced with a number of demands, I can keep a positive, "can do" attitude • I Am intimidated by web technology, learning new things, or short bursts of intense work periods

    $44.44 /hr
    92 hours
    0.00
  2. Marichu S.

    Marichu S.

    Certified CISCO, MCP/Network Engineer

    Philippines - Tests: 9

    Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing companies in Manila, Philippines, including a brief stint with the United Nations Office in Bangkok, Thailand. I dealt with colleagues and clients of multi-cultural background from affiliate offices globally, including the United Kingdom, the United States, the Middle-East, Australia, China, Hong Kong, Thailand, Malaysia and the Philippines. I have acquired a certification in ITIL, MCP, and CCNA. During my university years, I have also worked as an administrative assistant with various private companies where I have proven a reputation of an efficient team member with well-regarded planning and organizing skills. My adventurous spirit inspires me to explore new avenues. I have travelled to key cities in Asia, the Middle-East, and Europe. Thanks to oDesk! Though I have just recently joined the network, I know I can continue developing my professional aspirations while at the same time fulfilling my personal career as a wife and a mom! :-)

    $6.00 /hr
    430 hours
    5.00
  3. Mohamed Adly

    Mohamed Adly

    Network Engineer(CCNP,CCIP,CCIE Written,JNCIA)

    Egypt - Tests: 5 - Portfolio: 3

    An enthusiastic network engineer with the necessary drive and determination needed to resolve complex networking issues. Possessing effective organizational skills and excellent working knowledge of networking technologies(CCNA ,CCNP,CCIP,CCIE written,JNCIA) and having a commitment to keep up to date with the latest developments. Experienced in providing motivation, guidance and a up to date networking consultancy service to both colleagues and clients. Now looking for a new and challenging network engineer position, one which will make best use of my existing skills and experience and also further my development. --- Cisco--- Cisco 1700 Cisco 2500 Cisco 2600 Cisco 3800 Cisco 7200 Cisco 877 Cisco ASR 1001 Cisco 800 Cisco 1800 Cisco 1900 Cisco 2800 Cisco 2900 Cisco 3900. Cisco 7600 .. --- Juniper--- M7i, M10i & M320.J6350

    $20.00 /hr
    115 hours
    4.89
  4. Taufeeq Ilyas

    Taufeeq Ilyas

    Web Developer

    Pakistan - Tests: 1 - Portfolio: 2

    I have more than 4 years experience in web development using php, mysql, etc. During pas 5 years I have developed wide range of websites using HMTL, DHTML, PHP,JQUERY,AJAX,XML,JAVASCRIPT and MySQL, including sites for Students Project, startup companies and small businesses. I have also good grip on open source CMS and eCommerce like wordpress, joomla, magento, open cart etc as well as Custom PHP development,Moreover i a am also expert in Search Engine Optimasation (S.E.O),(S.E.M) Google Adsense. I am enthusiastic about what I do and I love working with people. Please feel free to contact me at any time

    $16.67 /hr
    0 hours
    0.00
  5. Sandra Santos

    Sandra Santos Agency Contractor

    Outstanding Technical Support, Virtual Assistant, Mobile App Reviewer

    Philippines - Tests: 1

    With over 10 years of competitive experience in customer service field and exceptional skills in technical support. Delivered accuracy and efficiency in the Virtual Assistant, Social Media specialist, research/data entry analyst, mobile app reviewer and lead generation roles. Has mastered email and phone communication etiquette.

    Associated with: Trendy Virtual Staff

    $6.67 /hr
    886 hours
    5.00
  6. micah gutierrez

    micah gutierrez Agency Contractor

    Customer Service Manager

    Philippines - Tests: 2

    Experience, Work Quality, Efficiency and Excellence. I can offer 8 years of my experience in Customer Relation/Handling. As a company officer I work with quality and efficiency. I get high caliber job done at the earliest possible time. I have the passion to work towards excellence. As an Evaluator, I make sure that every product/service that we provide meets and satisfies each and every client. I maintain professional and positive influence towards my subordinates, these shows on their attendance and work hours. The teams that I have handled always top Resolution, CCI Surveys and NPS Ranking. Proper root cause analysis, appropriate action plans, constant monitoring and follow through are keys to achieving this level of performance.

    Associated with: Help2Hire Business Solutions

    $5.00 /hr
    236 hours
    0.00
  7. Abd-Elrahman Hanafy

    Abd-Elrahman Hanafy

    Network and Systems Engineer

    Egypt - Tests: 6

    I am Microsoft System Engineer with a good information security background. I have a Solid experience with Microsoft Infrastructure windows server including Active Directory, CA, Hyper-V, DHCP, DNS, IIS, ISCSi, WDS, WSUS, Group Policies and clustered high availability environment. I have the ability to monitor, design and administer Microsoft System Center Operations Manager 2012 (SCOM) in different environments. Also I have LAN/WAN troubleshooting skills, supporting end-users solving issues related to windows operating systems, Applications, ADSL and different network problems with an excellent customer care skills. Currently, I am working as Microsoft Systems Support Engineer at ECC Solutions. My role is focused on Installing and configuring computer systems, Troubleshoot hardware/software faults, monitor the whole data center computer systems stability. For enhancing my technical knowledge I designed a small home lab based on virtualization so I can practice on it. Previously, I gained technical and customer service experience working at ISP Company (TE-Data) I passed MCIT information security scholarship in February, 2015. I am now Microsoft Certified Solutions Expert (MCSE) , Cisco Certified Network Associate (CCNA) and Certified Ethical Hacker (CEHv8).

    $10.00 /hr
    29 hours
    4.99
  8. Donna G.

    Donna G.

    IT Consultant/Operations Manager for Technical Support/BDAM

    Philippines - Tests: 8 - Portfolio: 9

    A Dell and a Microsoft Certified Technician for Windows Server 2000 with expertise on Migration, Active Directory Configuration, Agent Upgrades, User Profile Creation with Microsoft Exchange, Kerio, Cloud and other related issues. A Professional IT who has been trained intensively with software and hardware troubleshooting and has an exemplary level of experience and expertise to handle complex concerns which includes Virus Removal (Remote Access), Correcting complicated PC errors, Network Configuration, optimization, tweaking, MS Outlook and Quickbooks repair and set up and any issue related to computers. As a Technical Consultant for 13 years, believing on the concept of always going beyond an extra mile for each client in providing service can consistently provide exceptional results.

    $16.67 /hr
    1,023 hours
    4.49
  9. Shams Elhommosy

    Shams Elhommosy

    I am a computer and systems engineer

    Egypt - Tests: 2

    Personal Profile A self motivated, dependable, fast learning and ambitious, able to work effectively under pressure Willing to undertake any training and development necessary to meet the requirements of the position Education B.Sc. in Computer & Systems Engineering, 2007 Faculty of Engineering - Ain Shams University, Cairo, Egypt Department of computer and system engineering- Cumulative Grade: Good General high school, 2002 Al SALAM College Experimental Language School Score: 94% Experience Agent - Provisioning ordering creation management team at Orange Business Services Aug 2010 – April 2011 Handling SIEMENS and KPMG Customers orders, Dealing with ordering systems, Assigning tasks to different entities to start ordering the connection, Dealt with testing teams to make sure connection is up after installation. Customer technical support Engineer at Orange Business Services March 2008 – Aug 2010 Providing technical support for AKZONOBEL Customer via Phone , mails , conference calls , .. Acting as Level 1 & 2 support for the customer, Level 1 : handling the call and logging it into CLARIFY. Level 2: Troubleshooting the problem trying to solve it, Escalating hard problems to high level teams. Black box tester at KING SEDCO DEC 2007 Testing company products ( applications ) for any faults without going through the code Trainee at GASCO _ NATA AUG – SEP 2006 SMS (System management server) Microsoft Windows XP Trainee at EGYPT Telecom July – August 2005 Satellites Operations Career Certifications CCNA -CISCO Certified Network Associate, August -2006 BSCI 642-901 – Building Scalable Cisco Internetworks, June- 2009 Courses Taken Soft Skills Courses ● Assessing Customer Behavior ● Behavior: Putting Your Best Foot Forward ● Communicating to Get Results ● Discovering What Your Customers Want ● Effective Relationships with Customers ● Effective Telephone Techniques ● Exploring the New Basics of Business Writing ● Generating Creative and Innovative Ideas ● IBM Egypt Program - Communication Skills ● IBM Egypt Program - Office Etiquette ● ITIL Foundation Training V3 - Workshop ● Instilling Service Excellence: the EXCEL Acronym ● Overcoming Difficult Service Situations ● Techniques for Better Time Management Technical Courses ● Asynchronous Transfer Mode (ATM) Introduction Workshop ● Border Gateway Protocol (BGP) Workshop ● Cisco BSCI 3.0: Configuring Advanced Elements of OSPF ● Cisco BSCI 3.0: Configuring EIGRP ● Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues ● Cisco IINS 1.0: Network Security Using Cisco IOS Firewalls ● Cisco ISCW 1.0: Configuring the CPE and Verifying Broadband ADSL ● Cisco ISCW 1.0: IOS Firewalls and IOS IPS ● Configuring EIGRP ● Customer Managed IP VPN ● DSL Overview ● Frame Relay Basics ● IGN (IP Global Network) ● IP Enhanced Reporting and SLA enhancements WBT ● IP VPN Architecture Workshop ● IP VPN Troubleshooting Hands-on WBT ● IP VPN Troubleshooting Theory WBT ● ISDN Backup System (IBS) Workshop ● ISDN: Introducing (Equant) WBT ● Introduction to MPLS ● Metro Ethernet Access: Introduction ● OSPF Configuration in Cisco Networks ● Voice Fundamentals WBT ● Wireless Local Area Network (WLAN) Configuration & Troubleshooting WBT ● Wireless Local Area Network (WLAN) Introduction WBT ● Wireless Local Area Network (WLAN) Site Survey WBT Other Computer Skills Operating systems ● Microsoft windows 98, XP, 2000 ● Linux Data Base Management Systems DBMS ● Microsoft Access ● SQL ● Oracle Programming Skills ● ASP.NET ● Microsoft Visual Basic 6.net ● Java ● Visual C#.net ● C++ ● Q Basic ● MATLAB Network Skills ● CCNA -CISCO Certified Network Associate ● SMS - System Management Server ● BSCI 642-901 ● ATM ● ISDN ● BGP ● Frame Relay Soft Skills ● Leader Ship ● Analytical ● Organized ● Technical know-how Personal information Date of Birth: 16th of September 1984 Address: 11El Sheikh el Salawy St. EL SEFARAT – Nasr City,Cairo,Egypt Languages Arabic :Mother Tongue English :Fluent Spoken and written

    $11.11 /hr
    0 hours
    0.00
  10. Jiro Dacoco

    Jiro Dacoco

    HP Certified Technical Mentor, Level 2 Technical Support

    Philippines - Tests: 6

    I earned my diploma in Information Technology, Computer Science and I am an HP Certified Technical Mentor. [A Certified Technical Mentor is the highest level of certification HP offers its top support professionals in contact centers.] I have a passion towards helping customers and getting back a smile from them, which they deserve. I work as an HP-CTM, ASG (Advanced Support Group) and SME (Subject Matter Expert) at Hewlett-Packard PSG (Personal Systems Group) Technical Support Department for Consumer Notebooks and Desktops - Escalations Team. We provide phone, back-office email, chat and remote desktop support for all US-based customers having problems with their HP ENVY, Pavilion or Compaq Presario Notebook and Desktop PC's. SME's specialize in Technical mentoring and escalated HARDWARE & SOFTWARE troubleshooting on a WINDOWS platform such as NO BOOT, NO P.O.S.T., BSOD-STOP Errors, Slow performance, Virus cleanup, PC-Tune Ups, Video/ Graphics troubleshooting, Hardware & Software installation, Advanced Local & Wide Network installation & troubleshooting for both wired & wireless connection, etc. SME Management Tasks include Day-end report analysis, Agent intervention via Socratic Approach, Coaching and Agent Performance Management to ensure that all KPI's (Key Performance Indicators) and goals are met and exceeded on a daily basis. I've been working at HP for more than three years. Before HP, I worked with AT&T as a Technical Support Agent Level 2 providing phone, chat and email support to all US-based AT&T DSL and Dial-up customers having issues with their wired and wireless internet connection on both Windows and MAC OSX platforms. I then moved on to work with INTUIT as an L2 Technical Support agent providing support for all US-based customers with their Intuit QuickBooks Financial Management Software. Support includes installation, printing, setting up multi-user environment for inter-networked PC's, Advanced Troubleshooting by Installation and Repair of third-party software interoperability components such as Microsoft .NET Framework, Adobe Acrobat, MSXML, and Visual C++.

    $5.56 /hr
    970 hours
    0.00