Helpdesk Freelancers

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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Ciprian B.

    Ciprian B.

    Citrix and Microsot Senior Engineer

    Romania - Last active: 20 hours ago - Tests: 2 - Portfolio: 1

    I've been administering Microsoft and Citrix server infrastructures for the last 8 years, and have in-depth experience with design, deployment, repair and support of all Citrix, VMWare and many Microsoft technologies. My experiences range from server administration roles, specialized application support, desktop support, administrator to advanced virtualization implementations jobs combined with programming skills . For the last four years I've also been working designing, building and support the following: Citrix VDI-in-a-BOX, XenApp, XenServer, XenDesktop, NetScaler products Microsoft RDS, Server 2003 - 2012 R2, Hyper-V VMWare ESXi 3 years Experience with desktop Virtualization on Citrix products. Citrix (CCA, CCAA, CCA-N, CCP-N, CCEE, CCIA, CCP-V, CCE-V) Microsoft (MCP, MCDST, MSCA, MCS, MCITP, MCSE) Excellent technical skills on Enterprise networks Expert-level hands-on operation of Citrix Products and associated third party management and support tools. Experience leading VDI (View and/or Xen) projects; Experience working as a consultant; Experience architecting and managing streaming applications over a VDI environment. I am confident I'll be a great asset to your project or organization, and look forward working with you! Certifications : Citrix : CCA Citrix Certified Administrator XenApp 6.5 CCAA Citrix Certified Advanced Administration XenApp 6.5 CCA Citrix Certified Administrator XenDesktop 5 CCA Citrix Certified Administrator XenServer 6.0 CCEE Citrix Certified Enterprise Engineer CCIA Citrix Certified Integration Architect CCP-V Citrix Certified Professional - Virtualization CCE-V Citrix Certified Expert - Virtualization CCA-N Citrix Certified Associate - Networking CCP-N Citrix Certified Professional - Networking Microsoft: MCITP Virtualization Administrator on Windows Server 2008 R2 MCSA 2012 / 2008 / 7 MCSE 2012 Server Infrastructure Solutions Expert MCSE 2012 Private Cloud MCSE 2012 Desktop Infrastructure MCP Microsoft Certified Professional MCDST Microsoft Certified Desktop Support Technician on Windows XP Microsoft Specialist 2012 Server Virtualization with Windows Server Hyper-V and System Center Specialist MCTS Windows 7, Configuration MCITP Enterprise Desktop Support Technician on Windows 7 MCSA Windows 7 (MCSA) MCTS Windows Server 2008 Active Directory, Configuration MCTS Windows Server 2008 Network Infrastructure, Configuration MCTS Windows Server 2008 Applications Infrastructure, Configuration MCITP Enterprise Administrator on Windows Server 2008 MCSA Windows Server 2008 (MCSA) MCTS Windows Server 2008 R2, Server Virtualization MCTS Windows Server 2008 R2, Desktop Virtualization Other : ITIL V3 Foundation Certified IT Service Management Apple Product Professional Strong VCP, Cisco CCNA , Hardware knowledge, software development Pascal,c++,visual c++, SQL, Java, Active Directory & Exchange,Lotus Notes Remedy, Tivoli, Assyst Ability : team spirit, optimist, sociable, high capacity of learning, dynamic, flexible, skilled team leader, organized, efficient.

    Groups: Microsoft Certified Professionals

    $50.00 /hr
    150 hours
    4.97
  2. Vinod C

    Vinod C

    Seasoned linux Administrator - Nginx , apache, cPanel, Shell scripting

    India - Last active: 1 day ago - Tests: 7

    Hello, I am Vinod and I have more than 10 year experience in managing Linux and cPanel servers. I have versatile experience in setting up and managing servers, optimising them for the best usage and fine tuning the security aspects. I am very good in migrating websites or applications from one server to another with lowest possible downtime. Along with that I use shell scripting to automate day-to-day activities. I have set up and maintained clusters of DNS servers, web servers using Apache / Nginx controlled by a Load Balancer, Db servers using MySQL / Percona /MariaDB with Master - Slave replication. I have also experience in setting up NFS server for remote storage. I can be available any time on all weekdays and can provide industry references if needed. Why you wont regret for hiring me. 1. I love what I do and I insist on doing it well. 2. I follow certain work ethics and 100 % privacy and confidentiality is promised. 3. I do not outsource my projects. 4. I use Linux PC and Laptop and hence my computer is free from virus. 5. Have more than 3 active internet connections. DSL, WiMAX, 3G x 2 . So no ISP issue I am 1. True professional. An engineer by profession and education. 2. I am honest. I don't boast on what I don't know. I know Linux and I know it well. 3. I would rather ask 100 questions than making mistakes. 4. NDA is fine. Can send it as a hard copy / fax / email. 5. I have many other things to do too and I value my personal life too. So no lame excuses or delay projects. I am efficient in my work. I believe " a stitch in time saves nine " completely. 6. I understand that what you are spending is your hard earned money. 7. I will be online on Skype / Gtalk / Yahoo / AIM and I will be available on email / phone. With my 8.5 year experience, I believe I can understand what is the requirement completely. I have been a help desk (Kayako, Perlbill, WHMCS, Cereberus ) tech for the last 6 and half years and I have been dealing with a lot of people ranging from technically sound server / network administrators and architects to laymen. I can effectively communicate in a language which is understandable to whom I am dealing with. Pasting below a briefing about my skills. my experiences include --Centos, FreeBSD, Ubuntu , Redhat -- PCI -- Nagios -- Apache , Nginx , Lighttpd , varnish cache -- Exim -- MySQL , Percona , MariaDB -- Bind -- NFS -- Shell scripting, Working over command line. -- Control panels like cPanel, Plesk, Webmin, zpanel -- Cloud operating systems like Applogic, Onapp. -- Working on KVM switch ( for installing OS / networking issue trouble shooting etc ) -- Server security , Firewalls, Mod Security --Customised server setup for Drupal , Wordpress , Joomla -- Documentation Skills And many other services / applications which are necessary for managing linux based servers and applications.

    $23.00 /hr
    1,258 hours
    5.00
  3. Justin Catello

    Justin Catello

    Linux System Admin | Tech Support | cPanel / WordPress Specialist

    United States - Last active: 1 month ago - Tests: 1

    I have more than 5 years working as a Linux systems administrator specializing in management for cPanel based servers in both virtual and dedicated environments. Stronger areas: Operating Systems: CentOS / Fedora / CloudLinux Control Panels: cPanel / Direct Admin / SolusVM / Kloxo Billing Systems: ClientExec, WHMCS, HostBill Database: MySQL / MariaDB Web Server: Apache / LiteSpeed / Nginx Virtualization: OpenVZ / XEN / KVM Various Others: cPanel DNS Clusters, Any work including the following: Initial setup of the server which includes configuring software/hardware raid, disk partitioning(LVM as well) Installing OS, Control panel, hardening/optimizing the server including firewall, rebuilding Apache / PHP, setup private name servers, migrating accounts to the server, ensuring all sites are working and make adjustments to server if necessary, make further optimizations to server to best fit the current environment.

    $38.89 /hr
    18 hours
    5.00
  4. Sergo Sarkisian

    Sergo Sarkisian

    Linux , Cisco ,Vmware , Voip, firewall , security specialist

    Georgia - Last active: 1 day ago - Tests: 18

    I want to utilize my knowledge, skills and professional experience in order to contribute to the growth of the company I am working for whilst improving myself. SKILLS:network engineer ,system administrator(RedHat,CentOS,FreeBSD,OpenBSD,WIndows 2000,2003 server), cisco certified specialist(CCNA) Configuration of CISCO routers and switches,firewalls,servers:cisco 36xx,65xx, series,ASA firewall 55xx series, Implementation , configuration,design ,troubleshooting of basic routing protocols(BGP,EIGRP,RIP,OSPF,QoS,MPLS,HSRP,VRRP,GLBP) , Security: IPsec and many vpn solutions,certificate setup 1 Web servers - Apache 2.x,nginx,Squid proxy 2 Mail servers -Postfix,qmail ,sendmail,Mdaemon 3 FTP servers -WuFTPD,Vftpd 4 DNS –bind version 9 ,VPN (Openvpn, IPSEC implementation ) 5 DATABASES-Sql,mysql,postgresql,sqlite 6 LVM ,RAID(0,1,5,10) configuration 7 Experinece in network monitoring tools:Nagios,MRTG ,Cacti

    Groups: Bluehost Developers and Designers

    $20.00 /hr
    916 hours
    4.99
  5. Muhammad salman Y.

    Muhammad salman Y. Agency Contractor

    Remote IT-computer, technical-support,server-administration, VMWare

    Pakistan - Last active: 20 hours ago - Tests: 9 - Portfolio: 4

    I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Responded to incoming technical support calls for ~30 mid to large sized companies. Managed a fixed schedule while taking incoming support requests. Provided troubleshooting on Win 2003, Win 2008 and Win 2012 Servers running Citrix, VMware, ADFS, O365, Exchange, Windows Terminal Services, All versions Windows OS and Mac Workstations. Experience in migrating Exchange to O365, handled Cutover and Hybrid migrations. Network troubleshooting on Cisco, SonicWALL, and Cyber configurations and VPNs. Worked with Microsoft Partner Support and many of the largest IT hardware/software vendors. Utilized Autotask and Connectwise ticketing system.

    Associated with: Mustafa Techs

    $22.22 /hr
    2,439 hours
    5.00
  6. Asif Gohar

    Asif Gohar

    System, Network, Active Directory, Exchange, Backupexec, System Center

    Bahrain - Last active: 12/03/2014 - Tests: 5 - Portfolio: 5

    Knowledgeable and skilled IT professional with encompassing work experience spanning more than 8 years in systems administration with compliance as per industry standards. Possess excellent interpersonal skills to liaise amicably with diverse groups of people, different departments, vendors and agencies. With extensive exposure to different cultures and work environments and has worked effectively with multinational individuals and professionals from all organizational levels. Certifications: MCITP (Server 2008, Exchange 2010, Lync 2010) Expertise: Exchange 2007/2010, Active Directory 2003/2008, SCCM, SCOM, DPM, SCVMM, BackupExec,Enterprise Vault, WSUS, Lync, Server 2003/2008, ADRMS, SQL Server, SAN/NAS.

    Groups: Microsoft Certified Professionals

    $20.00 /hr
    270 hours
    4.95
  7. Alexey C.

    Alexey C.

    9+ years exp in hosting industry. NIX/WIN servers config/tuning

    Montenegro - Last active: 20 hours ago - Tests: 7

    server-administration, linux-system-administration, windows-administration, unix, freebsd, clustering, amazon-web-services, virtualization, openvz, plesk, cpanel, customer-support, helpdesk-support, internet-applications, database-management, mysql, postgresql, microsoft-sql-server, rdbms, mail-servers, dns, web-services, iis, apache, lighttpd, nginx, apache-tomcat, jboss, security, openvpn, billing

    $33.33 /hr
    1,755 hours
    5.00
  8. Nico Muselle

    Nico Muselle

    Operations Manager/Team Leader/Customer Support

    Bulgaria - Last active: 07/20/2012 - Tests: 6

    With 10+ years experience in customer support and 3 years in team leading experience I'm looking for a telecommute position where I can use my previous experience and expand my management capabilities. Working for different companies as a freelancer, I adapt quickly to every new situation and am always ready to take on a new challenge. I consider myself to be a very responsible and reliable person and I understand the functions and needs for a successful support center. I used to run my own business and worked as a freelancer in Belgium for about ten years. This means that I know very well the importance of customer satisfaction and what needs to be done to achieve it Whether you want to enhance customer satisfaction, evaluate, improve or streamline support processes, assess training needs or need a people manager, do not hesitate to contact me.

    $30.00 /hr
    8 hours
    5.00
  9. Andrey V.

    Andrey V. Agency Contractor

    MQL4 Programmer, Webmaster, Server Administrator, Wordpress SEO

    United States - Last active: 03/17/2014 - Tests: 8 - Portfolio: 10

    MQL4 Programmer, developing Forex Metatrader indicators and EAs by client's specifications. Build custom personal or small business website for as much as 500$ for turnkey. Over 7+ years of experience in website design, SEO optimization and server administration. Have developed corporate and personal websites for Semiconductor, 3D Analysis, Architecture and IT Services providers. Experienced in developing eCommerce websites. System administration experience include: Linux • Microsoft Windows Server • Microsoft Exchange • Group Policy & Procedures Development • Disaster Recovery Planning • BES - BIS • Network Security. InstallShield expert, software build engineer. Experienced translator for Hebrew & Russian languages.

    Groups: Bluehost Developers and Designers, Joomla!

    Associated with: aStudio+ Agency

    $20.00 /hr
    428 hours
    4.98
  10. Moshiur R. Agency Contractor

    AD,Exchange,Lync, SBS, SCCM, SCOM, HyperV, VMware, VCP5-DCV, MCSE,CCNA

    Bangladesh - Last active: 20 hours ago - Tests: 9 - Portfolio: 13

    || VCP5-DCV, MCSE: Private Cloud, MCITP, MCTS, MCSE, MCSA, CCNA Certified || Over 11 years of experience in Server 2003, 2008, 2012 R2, SCCM, SCOM, VMM, DPM, SCSM, Exchange 2007, 2010, 2013, Office 365, LYNC 2013, VMware vSphere, Hyper-V, SQL, Active directory, GPO, Blade Servers, Remote Desktop services (Terminal Server), Virtualization, Clustering, Symantec Backup, Windows Azure, NetApp & SAN Administration. Extensive engineering and administration of Microsoft Systems Center Configuration Manager (SCCM) and Microsoft Systems Center Operations Manager (SCOM). Administration and Engineering of VMWare ESX on NetApp storage systems. Responsible for the daily physical/virtual network operations of more than 500+ servers. Currently manage teams responsible for both corporate and store level environments including over 4000 clients. Monitor and provide analysis on current system state and make recommendations for improvement of network resources, including load-balancing server usage, system security hardening, group policy consolidation, name resolution and backup strategy. Monitor Servers & Network devices with Labtech, Nagios, SCOM resources, Distributing applications, Patch Deployment, Operating System Deployment through SCCM & Security updates through WSUS as well as SCCM. Design and implement Active Directory with Exchange 2010, 2013, Office 365, Windows Azure, DNS, DHCP configuration and management. Exchange Migration from 2007 to 2010, 2010 to 2013 or Office 365. Server Migration from 2008 to 2012 R2 & Implement lync 2013 remotely for clients as well as administrating sites via remote. VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV) Microsoft Certified Solutions Associate on Windows Server 2012 & 2008 Microsoft Certified Solutions Expert: Private Cloud Microsoft Certified Solutions Associate on Server 2012 &2008 MCSA on Windows Server 2012 Microsoft Certified IT Professional (MCITP- Server & Enterprise Admin) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator: Messaging MCP - Microsoft Certified Professional DCSE - Dell Certified System Engineer EMC Certified- Information Storage Associate (EMCISA) Cisco Certified Network Associate (CCNA: 640-802) CCNP Switching CCNP Routing || Specialties|| SCCM, SCOM, SCVMM, SCDPM Windows Server 2012 R2, 2012, 2008 R2, 2008, 2003 SBS 2011, 2008, 2003 Exchange Server 2013, 2010, 2007, 2003, Office 365 Lync 2010, 2013 SharePoint 2013 Hyper-V 2012 R2 VMware vSphere V5.1, V5.5, 6, Veeam Backup Cisco Routers, Switches TMG 2010

    Groups: Microsoft Certified Professionals

    Associated with: Micro-Solutionbd

    $27.78 /hr
    2,133 hours
    4.93