System Administrator/IT Engineer
Last active: 4 months ago
L3 Support Engineer
June 2013 – Present (1 year 9 months)Ukraine
Provide 3rd line technical support to customers.
Analyze and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issues.
Diagnose the root cause of customer technical issues and resolve wherever possible in real time
Setting up and configuring OnApp Clouds(Control Panels,Hypervisors,BackUp Servers,DataStores,CDN,Virtual Servers etc).
January 2009 – Present (6 years 2 months)Lviv
Template Customization depending on the clients' website requirements
Websites deployment using open source toolset (PHP, MySQL, Apache, Linux and others (i.e LAMP),
Debugging of code written by other developers.
Search engine Optimization included creating unique title tags, meta tags (descriptions and keywords), internal navigation (footer text links, content links), and optimization of content.
Computer Systems Engineer
September 2012 – May 2013 (9 months)Lviv
Monitoring and updating Tickets (issues) through Incident management system based on ITIL Process;
Configuration, operation and maintenance of telecommunication and Ethernet equipment;
Maintaining information security in the organization;
Configured and Administrate Linux servers and Desktops;
Installing and configuring new hardware and software;
Maintenance of office equipment;
Identify and troubleshoot workstations, and more;
Ukrainian Catholic University
Engineer of IT Departament
January 2008 – September 2012 (4 years 9 months)Ukraine
Configured, installed, and troubleshoot desktop computers, peripherals, including installing and configuring the OS, internal components, peripherals and software;
Diagnosed and resolved hardware, software, and network connectivity problems;
Provided technical assistance for troubleshooting and configuration needs;