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Last updated: October 1, 2015
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Bernard Leigh

Bernard Leigh

Director of Professional Services, Consulting and Program Management

Cyprus - Tests: 7 - Portfolio: 4

Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

100% Job Success
$60.00 /hr
7,951 hours

Daniel Z.

Daniel Z.

Highly skilled API integrator, PHP (ZF) Coder and Project Manager

Poland - Tests: 7 - Portfolio: 6

Goal: Project and develop high quality apps for your success. Profile: OOPHP & Zend coding, IT consulting and business analyst, project coordinator and manager, Other skills: Apache, Bind, SSH, bashscripting, Memcached, Github, Solaris, Oracle, MySQL, Radius, AD, expert knowlegde of many *ux and windows systems Advantage: Project and implementation of many web apps. Most of it projected and developed by myself using Zend Framework, Google API (youtube, gdata), social API (twitter, facebook). Some of it integrated with operating systems or AAA software (radius, ldap). Usually Design Patterns were used (like Template Method, Version of Control, DAO, Dependency Injection, Decorator and so on). Some application built upon a structure of web services (XML, REST, JSON), some using jQuery and AJAX. Tools and technologies: Apache, radius, bind, ldap, Zend Framework, XML, SOAP, Linux, Linux daemons, Memcached, Sockets, REST, JSON, Oracle, MSSQL, MySQL, Design patterns, MVC, SVN, BASH, PHPUnit, Xdebug, Unit testing, Google Youtube API, Google Gdata API, Google Maps API, Facebook API, PayU API

100% Job Success
$35.00 /hr
1,930 hours

Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Edward A.

Edward A.


Grenada - Tests: 5 - Portfolio: 1

An enthusiastic analyst, who enjoys being part of, as well as leading a successful and productive team, quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively.Possesses an excellent analytical and data entry skills with a high level accuracy, with excellent customer service abilities.and also a high level of proficiency with software applications.

$13.33 /hr
2,231 hours

Ethan Frounfelker

Ethan Frounfelker

CRM Consultant Engineer

United States - Tests: 5 - Portfolio: 4

CRM SOFTWARE SPECIALIST ENGINEER Documented success in CRM selection, implementation, development, and project management. 5 Years of proven expertise in CRM selection, configuration, implementation and administration. Senior engineering and sales professional with real-world field and business operations experience. Possess big-picture vision, leadership, and tenacity to recommend and provide customer solutions and manage projects from beginning to end. Also versed in database organization, development, and maintenance. Triggers increased market share and accelerates revenue growth. Highly motivated to outperform the competition; consistently sets and achieves personal goals above corporate expectations. Dynamic and diversified engineer skilled at providing software tools that exceed customer and company requirements. CORE COMPETENCIES CRM Selection CRM Implementation CRM Consulting Business Systems Improvement CRM Development Project Management CRM Database Maintenance Process Documentation Creation Customer Support IT/IS Management Sales Development Life Cycle Business-to-Business Sales Microsoft Office Proficiency Zoho CRM Zoho Creator Zoho Sites Zoho Support Zoho Survey Zoho Live Desk Zoho Campaigns SugarCRM Batchbook Zapier Nutshell CRM Zoho CRM Offline

98% Job Success
$66.67 /hr
1,589 hours

David A.

David A.

Business Analyst, Enterprise Architect - Engineer, and Project Manager

Nigeria - Tests: 8 - Portfolio: 1

I'm a gifted Management Consultant with special focus and experience in Strategic Planning - management, Enterprise Architecture/Engineering, Products & Projects Business Process Architecture, Management, Business - Technology Management, Business Liaison, Operations - Service Delivery Management, etc. with the ability to proactively translate business/customers/users requirements/needs into solutions, while leveraging technology for competitive advantage, market leadership and sustainable performance.

60% Job Success
$15.00 /hr
1,173 hours

Cristian-Stefan Turcu

Cristian-Stefan Turcu

Certified Professional -

Romania - Tests: 6

Looking for the next challenge: your project completion or organization improvement. At 6σ Black Belt level, experienced in: • identifying biz needs; • translating them into tech needs • working with world-wide tech teams All of these in international commercial environment, for 15+ years, backed up by a set of fundamental international recognized certifications. Expect the best possible, at the Six Sigma level! Biz Development Assistance IT Biz Consultancy (including Start-up performance boost) UX Design, including BDD Web and Mobile App Design Scrum Product Owner / IT Biz Analysis Scrum Master / IT Project Managing Data Architecture, Data Analysis (including Statistical Analysis) SQL Professional

100% Job Success
$33.33 /hr
2,042 hours

Abid Ali

Abid Ali

SQL & BI Specialist, Web Developer & DBA

Pakistan - Tests: 6 - Portfolio: 1

I've been serving the industry since more than 15 years as Business/ IT Consultant having a wide range of System/ Database Administration, Development and Implementation Experience. I have worked with a variety of organizations including Financial and Non-Financial ones and have provided them with a flavor of solutions including Business Intelligence Solutions, ERP Implementation, Database Management & Custom Web/ Desktop Application Development. I've always been popular for being fast and accurate at what I do and can assure you that I can add great values to whatever is assigned to me.

100% Job Success
$33.33 /hr
1,973 hours

Rachel A.

Rachel A. Agency Contractor

Biz Advisor, Growth Hacker & Full Stack Marketer

United States - Tests: 14 - Portfolio: 9

An action-oriented problem solver, incessantly curious, and passionate about disruptive business models -- I'm the gal you call when you're ready to "take it to the next level." As an experienced growth hacker, I can dive into every level of the business to do what it takes to acquire, retain, and monetize customers more effectively. I'm a full-stack marketer who speaks the language of business, and thinks in terms of revenue. With over 10 years of direct and agency-side business experience, I've helped more than 50 Startups and SMEs develop and deploy the necessary strategies and tactics to reach their growth objectives. At the end of the day, clients choose to work with me because of my relentless focus on growth, my authenticity as an entrepreneur, and the breadth of knowledge and experience I bring to every engagement. I help you solve problems that limit or prevent business growth, such as: - Find product market fit and build a product that is easy to market - Align people, process, tools, and programs with growth objectives - Initiate revenue generation with customer acquisition programs - Fix user retention problems and increase the long term value of customers - Optimize bottom-line results with improved lead quality and sales efficiency - Uncover new growth channels with market segmenting, innovation, and value alignment Specialties: customer acquisition & development, product market fit, lean startups, disruptive business, digital agency strategy, sales & marketing alignment, digital program development, marketing automation, buyer persona development, inbound marketing, content marketing, conversion optimization, go-to-market and channel strategies, HubSpot, Infusionsoft, Salesforce

Associated with: Epoch Theory

$111.11 /hr
4,000 hours

Peter W.

Peter W.

Business Analyst / Project Manager / Team Lead

Poland - Tests: 2

Business Analyst / Project Manager / Team Lead - 4 years’ experience delivering complex analysis business insights and driving change - 2 years’ experience managing onsite and remote teams of up to 20 - Have participated in 6 ‘best-in-class’ solution design projects and on 40 global projects (teams of up to 150, valued up to $250k) - Strong project management skills; have led up 5 projects simultaneously from inception to delivery, in a high-paced environment - Have delivered presentations to groups of up to 30 C-Level clients (C-level managers and directors) - Strategic results to date include: 15+% brand's value share gain (2013) and co-delivered with team of 5 estimated $300M saving (2013/2014) - Hold a BA in International Relations & European Studies (2011), M.Sc. in Management (2011), Masters of Intercultural Communication & Management (2012), Global MBA Program (2012) - Big-picture thinker with an analytical data-driven approach - Client-focused with strong integrity CORE AREAS OF EXPERTISE Business Analysis & Data Management: Actionable Insights • Business Analytics • Business Case Development • Business Scalability • Data Analysis • Data Cleaning • Data Management • Data Mapping • Dash-Boarding • Financial Analytics • Gap Analysis • Large Dataset Management • Performance Improvements • Predictive Analysis • Productivity Improvements • ROI Analysis • Root Cause Analysis • Scenario Analysis • Solution Design • SWOT Analysis • Workflow Enhancements Business Intelligence: Big Data • Business Analysis • Business Insights Extraction • Business Performance Analysis • Competitor Performance • Customer Analytics • Data Visualization • Frequency Charts • Metrics/KPI Management • Opportunity Management • Spotfire Sales Insights & Customer Engagement Metrics: Competitive Benchmarking • Market & Competitor Analysis • Market Growth • Market Research • Reporting/Forecasting • Sales Analysis • Solution Performance Analysis • Quality of Service • Service Excellence • User Experience Project Management: Business Requirements Analysis • Change Management • Resource Management • Strategic Planning Leadership: Coaching & Mentoring • C-Level Presentations • Team Building • Team Leadership

100% Job Success
$27.78 /hr
5,564 hours