Freelance Business Excellence Consultant
Motivated, personable business professional with multiple certifications and a successful 13-years track record. Talented for quickly mastering the essence of Knowledge Era – Black Belt Lean Six Sigma (From American University in Cairo and Quality America – USA) certified, and holder of Masters in Information Management and Finance from London UK (Grade: With Merit), holder of BSc. Economics – Cairo University, holder of Oracle 9i attendance certificate from London College. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports and plans.
Previous highlight positions: Strategic Planning Manager; IT planning and Performance Improvement Manager, PWC freelance Consultant in Business Processes, Strategic Development and Quality Assurance Manager in Training field; Advisor to Chairman – Knowledge Management Systems, Officer in Visa System Transformation Project in Foreign Affairs pilot project in the UK.
Previous org types: Governmental, Private, Semi-Private. Work environments: Newly Accredited organization, New launch governmental organization, and organization going through automation phase of change. People environment: multi-cultural environment, governmental, multi-national, and mixed environment. Industries: Banking, Banking Training Institute, Special Economic Zones, Government Departments, Education, Diplomatic Missions, Consultancy firms, NGOs.
Skills in Business Excellence: Business Process re-engineering & Policies and Procedures; Financial Management, Organization Automation; Organizational Restructuring; Change Management and Organizational Transformation; Strategy Development; Knowledge Management; and Performance improvement projects (to cut costs while being customer oriented) as well as assisting organizations to reach high sigma levels.
Lean Six Sigma project in COEX (Centre of Expertise) Microsoft. (Consultant’s Travel Management Process)
PWC – Business Process Consultant
o Change Management/enablement, Skill gap analysis, Internal Communication tool
o Championship mechanism enablement
o Business Process Re-engineering & Policies and Procedures (P&P)
o Establishing department scopes and new opportunities (Via Lean Transformation)
o Designing process architecture for automation of process (transformation into ERP system) to ensure ERP optimization.
Abu Dhabi Islamic bank in Egypt (Performance Improvement Senior Manager – Operations & technology Division)
o IT Planning to enable IT department to fully implement ITIL framework and reach CMMI level 3 by 2013; as well as enabling the bank to automate its internal processes, provide products and services to the customers with best suited technology (Technology Transformation) and in compliance with the Central Bank of Egypt
o Conducting Risk Control and Self-Assessment and deal with compliance issues presented via audit.
o KPI controls & Monitoring (Dashboard), Processes re-engineering (P&P), IT Financial Analysis and cutting costs
o Reengineering & Transformation for inter-related departments' processes
o Change Management/enablement, Skill gap analysis and development plan, Internal Communication tool
o Mentoring system
o Designed Quality projects and performance improvement initiatives
The Egyptian Banking Institute – subsidiary of the Central Bank of Egypt ( Manager – Strategic Development and Quality assurance department)
o Strategic Planning & Transformation design
o Mentoring system and skills enhancement plans, as well as championship mechanism enablement
o Internal communication plan and implementation
o Developing and Updating Standard Operating Procedures Manuals.
o Performance Quality Improvement
SEzone – Economic Zone of North West Gulf of Suez – Egypt (Advisor to the Chairman – Knowledge management systems)
o Use of ‘Lean Six Sigma’ methodology in organization transformation,
o Full organization restructuring, including Org Chart design, Business process re-engineering for integration purposes (And documenting in SOPs), ERP implementation to reach a paper-less zone (IT and Business alignment), developed Knowledge Management strategies
o Setting online learning and mentoring system and implementation
o Change management
Consulate of the Arab Republic of Egypt – UK “Ministry of Foreign Affairs” (Overseas Government Employee)
o Managed implementation of the automated Visa system via utilizing change management and championship tools and techniques (P&P design and implementation)
Education & Seminars :
o Lean Six Sigma Black Belt Certificate
o MSc. Information Management and Finance – Class grade: Merit
o Attended 3 weeks seminar with the Ministry of Commerce of the People's Republic of China - Tianjin & Beijing: Managing Economic Development Zones in China