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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 18 Call Center Management projects are completed every quarter on Upwork.

18

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.43.

4.43
Last updated: August 1, 2015

Popular Call Center Management Searches

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  1. Jhenine R.

    Jhenine R. Agency Contractor

    Expert Web Researcher / Customer Service

    Philippines - Last active: 14 hours ago - Tests: 6 - Portfolio: 9

    Hello my dear clients! Im Jhenine, a telemarketer based here in the Philipines. I've been in this industry for almost 3 years now. . As a freelancer, I am very focus on the instructions/order of my client, that helps me in doing any campaigns in many ways. As a sales representative, after resolution, I've been trained to perform ''transition-to-sales'': the complete knowledge of the service or product is the key to generate sales. As a web researcher/lead generator, I have gained lot of skills on surfing the internet using different type of search engines. (Google/Yahoo/Bing/Ask etc) Im proud to say that Im a savvy person, I find datas on the deepest way that I can. I have also the set of skills regarding Microsoft office (Word/Excel/Powerpoint), GoogleDocs, Spreadsheets,Databases, I can also help you when it comes on making presentations in Microsoft Powerpoint, Prezi,and Powtoon for presenting business-related projects or any thing on regards of presentation. . I believe that there's always a room for learning and I am willing to be trained for whatever it is that I need to know in performing the task. Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as team member. *********************** I have my desire on graphic designing, and now im in the stage of exploring my skills on Wordpress/HTML/CSS/Drupal/Canva and other graphic designing websites regarding image editing and website development. I am open to be trained and teached so that I can improve my hobby into a set of useful skill that I can use for my jobs.

    Associated with: Globex911

    $3.33 /hr
    1,135 hours
    5.00
  2. Christian Arsenal

    Christian Arsenal

    GoAutodial and ViciDial Expert, Tech Support, Administrator

    Philippines - Last active: 9 days ago - Tests: 2 - Portfolio: 4

    I am an experienced Asterisk,VoIP,Network Administrator /Website Developer / Programmer 5 years of experience in US industry and i am looking forward in helping for those who are in need of my help. My skills, experience and specialties make me an ideal fit for an advertised role. I have in-depth knowledge of experienced Asterisk / VoIP & Network Administrator procedure and documentation. I have remarkable ability to communicate effectively with people over the phone, often in stressful situations. I have proven ability to understand Asterisk / VoIP & Network Administrator terminology.

    $5.56 /hr
    3,913 hours
    4.49
  3. Abul K.

    Abul K. Agency Contractor

    Certified ERP, CRM, SCM, Call Center Consultant

    Bangladesh - Last active: 2 months ago - Tests: 4 - Portfolio: 9

    Write the Clients Requirement and Develop Agile-Scum Project management Planning and develop their application using modern technologies like java, php, javascript. Google, zoho Apps. EC2, Rackspace, Digital ocean, mnode Cloud Server Management and Administration, shell script. DB store procedure Scripting, DB Operations.

    Associated with: MK Information Technology, Eunus Foundation, Association of Open-Source Developers

    $8.00 /hr
    50 hours
    4.59
  4. Nanda Kumar

    Nanda Kumar

    Multi skillled, ready to work

    India - Last active: 28 days ago - Tests: 3

    I am a multi skilled person with ready to work attitude. Open to take challenges. User/Client satisfaction is the main goal. SLA is the first priority and policies and procedures are the business keys. Skills: Customer and Technical support Officer, Client Tech Support, Application testing, Server Administration, ITIL Certified Support analyst, Worked on client and third party tools like HPSM, ESMT, HPQC, Selenium, Power Builder, MS-Access, MS-Office, SQL and Informatica developer. Trained and experienced in SAP (BO, BI, WM), Experienced in mobile UI Disigning and Iphone UI designing.

    $11.11 /hr
    0 hours
    0.00
  5. Muhammad T.

    Muhammad T.

    Netwok/System Engineer

    Pakistan - Last active: 23 days ago - Tests: 18

    With a background in IT support, operations management, configuration, and maintenance of information system, IT Infrastructure, I have 2+ years of international experience working with many companies. Currently I am the Assistant Manager, IT in Ibrama Communication company. Ibrama Communications is one of a biggest outbound call center in Pakistan with 300 seats and complete infrastructure.In this position, I oversee, Network/Systems Management, Troubleshooting client issue, Monitoring Live Windows and Linux based servers as well, Solutions, and Integration. Present Job summary is: Designing & Managing IT (voice / networking) infrastructure for business continuity and development. Designing and managing LAN infrastructure which includes Linux Based Calling servers & Voice communication (using Asterisk, freePBX, Vicidial etc) , Virtualization (using VMware ESXi version 3, 4 & 5), routing and switching (Cisco), internet access and Wi-Fi environment. Designing and maintaining Business Continuity and Management solution Configuring Cisco Switches (Cisco 3750, 3560,3550 series) Monitoring of live Linux based Vicidial/Goautodial outbound and inbound servers Installing new servers, with hands on experience on (Poweredge R710, Poweredge 1950) servers Installing/Configuring proxies server with PPTP protocols on daily basis Configuring TP-Link routers with Wi-Fi communication all over the office building Maintenance and Optimization of servers on daily basis to make the whole voice infrastructure making smoothly working Configuring Microtik Routers Troubleshooting client issue related to servers, internet, system and making the whole network infrastructure secure with the minimum percent of downtime My motivation to identify new growth opportunities, a solution-focused mindset combined with the ability to navigate across departments and business units, and my in-depth IT experience will allow me to contribute instantly to the success of your division. I welcome the opportunity to meet with you to discuss your vision for growth and how my skills would contribute help you achieve your objectives. Thank you for your time and consideration. Sincerely, M Tahir

    $7.00 /hr
    0 hours
    0.00
  6. Mydith B.

    Mydith B.

    IT Supervisor with more than 10 years of BPO experience

    Philippines - Last active: 14 hours ago - Tests: 17 - Portfolio: 34

    Jobs/projects that I'm excellent at: - web design (Dreamweaver, HTML, CSS) - graphics artist (Photoshop CS3) - email marketing expert (ConstantContact and MailChimp) - technical support (non-voice) - customer support (non-voice) - team leader - writer Technology that I am highly proficient in: - MS Office (including Excel w/ VB Programming) - Google Apps - Adobe Photoshop CS3 - Adobe Flash Professional - Adobe Dreamweaver - LDAP using Apache - CSS and HTML - Windows Server 2003/2008 - PBX VOIP - Sabre Red Workspace - EAN Chameleon - Wordpress and Blogger - ConstantContact and MailChimp I am a graphic artist and web designer that is very keen to detail. I keep it a point to maintain an excellent work ethic when dealing with my employers and clients regardless of the setting, may it be within or outside oDesk. I always set expectations on what I can and cannot do within the timeframe provided by the client. When I know that I do not have the knowledge required to meet if not exceed the expectations of the client, I will not accept the contract. I am proficient in SEO which is very critical in web marketing. I have a strong stand against plagiarism which is why I always write original factual or fictional articles. I strongly believe that my English skills, both verbal and written are excellent. I have a year of experience working as a radio announcer and disc jockey for a local station and also did a few hosting gigs for weddings, concerts and other events. My knowledge in graphics design started 10 years ago with Adobe Photoshop. I have designed logos, banners and wedding invitations for various clients over the years. I have the same number of years of experience with web design, starting from just using notepad down to using Dreamweaver CS5. I usually incorporate java along with some php and css to exceed the expectations of the clients. My experience with technical support includes more than 4 years as a software/hardware support (phone and email) level 3 for a well known computer manufacturer. I am a Dell Certified System Expert for more than 5 years. I have more than 4 years of experience as a systems and network administrator for one of the most well known online travel agency in the US. I can also manage a team regardless of the setting. I have more than 3 years of experience in managing a team of technical support agents for Dell and running the IT department of a BPO for more than 5 years.

    $13.00 /hr
    4,191 hours
    4.55
  7. Karine Farah

    Karine Farah

    Technical support-French speaker

    Egypt - Last active: 7 days ago - Tests: 7

    Seeking a challenging position in a growing organization whereby I can develop my experience &communication skills to build a professional career path. Current Job Description:-Provide collaborative direction to the team in achieving goals at a team and consultant level.-Provide real time floor support for consultants who are on calls.-Effective queue management by driving AHT and quicker resolution on calls.-Analyzing both KPIs and efficiency metrics to identify patterns and aberrations and coach accordingly.-Constant coaching and feedback to consultants based on the type of question asked, calls handled and overall trend on metrics. -Training and up skilling consultants on new or existing process to enhance resolution and customer experience. Personal skills:Quick learner, Self Motivated and Hard worker.Work under pressure in both individual &team work.Inspire others to set &achieve personal and team goals.

    $5.00 /hr
    23 hours
    5.00