Call Center Management Professionals & Consultants

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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 16 Call Center Management projects are completed every quarter on Upwork.

16

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.42.

4.42
Last updated: May 1, 2015

Popular Call Center Management Searches

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  1. Arthur L.

    Arthur L.

    Business Analyst with strong Project Management and IT

    Dominican Republic - Last active: 10 days ago - Tests: 1

    Arthur is a senior business analyst and project manager with over 15 years of deep international and multi-disciplined experience. He possesses a vast business and technology background including customer service technology/call center program management, general information technology deployment and management, health care management systems, corporate and small-business accounting, systems administration and large-scale project management. Arthur has worked as an independent consultant in roles such as business analyst, data analyst, project manager and team supervisor across the United States, Europe and Latin America since 1998. He holds a BS in Chemistry from Rutgers University and has consulted and worked for organizations such as PricewaterhouseCoopers, UBS, Citibank and Sprint.

    $21.11 /hr
    3,245 hours
    5.00
  2. Marc B.

    Marc B.

    Sr. IT/Software Development (Project) Management

    Italy - Last active: 2 days ago - Tests: 10

    - Sr. QA Engineer - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management of technical staff and/or projects. In this setting I have experience in a lot of different specialties (QA, Customer Support, Web Development, Development, IT, Production, Client Management, and others). I'm comfortable in a lot of environments, but I like to be able to use my own management style that is more aimed in managing through positive experiences, openness and coaching and training. I'm definitely not a supporter/believer of managing with an iron fist. My main aim is always to create a positive and productive environment in which people can feel happy and flourish, as opposed to being stressed and strained. I learn quickly and I'm flexible and precise in my work. I have experience with multiple cultures and am a good communicator. For details on my experience, see my LinkedIn profile at: http://it.linkedin.com/pub/marc-baas/19/825/96b/

    $50.00 /hr
    5,287 hours
    5.00
  3. Greg Farkas

    Greg Farkas

    Sales Manager/Telemarketing/Appt. Setting/CSR/VA/Freelance Consult

    United States - Last active: 06/19/2014 - Tests: 3

    I am an experienced call center manager. I've been working for 14 years in a call center industry and I am the BEST in what I do. I consistently received superior performance evaluations for my contribution to our team's successful sales record. Also, I have strong problem solving and resolution tactics. I can assure you that I will become an asset to your company and help you maximize your profit.

    $23.33 /hr
    156 hours
    5.00
  4. Elisa Mosca Boglietti

    Elisa Mosca Boglietti

    Virtual Assistant

    Italy - Last active: 09/02/2014 - Tests: 2

    I think I am a sunny person, timely, dynamic, teamworking, willing, inquiring to learn with a strong personality. I'm interested in the commercial area, in particular, I have gained good experience in the translation field, specifically, from Italian to English, German and French. I obtained experience in marketing and advertising; I'm working for telecommunications and Internazionalization. I worked for V3Sessanta Srl, a company in Turin as Virtual Assistant. I have a degree in Intercultural Communication at the University of Turin: my career was essentially linguistic but also linked to the anthropology branch.

    $22.22 /hr
    0 hours
    5.00
  5. Daniel K.

    Daniel K.

    Data Analysis~Management~Customer Service

    United States - Last active: 09/10/2014 - Tests: 2

    I can streamline, improve and develop your Microsoft Excel and Microsoft Access workload. Skilled at creating Power Point presentations and SQL queries. My diverse background of Customer Service Management and Data Analysis Management has created and shaped my unique insight in to data usage and data gathering. I am passionate about data quality, insight and management. I believe in giving businesses optimized program flow, and access to customer insight information to maximize decision making. Unique and innovative views of data describe and forecast the strength of the customer experience. Analyzing transactional data is a fantastic tool to shape marketing efforts and organizational policies.

    $33.33 /hr
    0 hours
    5.00
  6. Saz A.

    Saz A.

    Expert Technical Recruiter/ Staffing Sales

    Pakistan - Last active: 19 hours ago - Tests: 8 - Portfolio: 4

    My skill set spans both HR and Sales. I specialize in candidate sourcing and recruiting, along with policy and procedure development and performance appraisals. I am available for long or short term, part-time consulting assignments that focus on full-cycle recruiting and development of staffing processes. I have a paid LinkedIn Recruiter Lite membership; access to major US Major job boards and employ advanced Boolean search tactics. Typical positions I have recently recruited for include Java Programmers, QA, Business and Applications Analysts, Field Engineers, CCNA, MCSE certified Systems and Network Engineers, Solutions Architects, Datacenter management and engineers, Web design and e-commerce marketing roles. Technical skills recruited for include: Linux, Windows OS, Mac OS, Ruby, Ruby on Rails, Python, Java, C, C++, C#, JavaScript, Clojure, Objective-C, Cocoa, PostgreSQL, LAN/WAN, TCP/IP, Client/Server architecture, Web design and development, Network and Data Center Operations.. Fully equipped home office including dedicated business phone, high speed internet and Skype.

    $13.33 /hr
    1,242 hours
    4.70
  7. Richard A.

    Richard A.

    Solutions Engineer

    Ghana - Last active: 16 days ago - Tests: 4

    I have over the past 11 years implmented, managed and handed over High Value Circuits such as Dedicated Internet, DEL (Direct Exchange Line) Layer 2 and Layer 3 VPN (Virtual Private Network) setup, ISDN, IPLC, WAN setup, amongst many others within the Telecommunications suite. My core competencies lies in Networking implementation, managing and troubleshooting. And I am seeking opportunities in creating logical and physical networks from the scratch, successfully manage it and troubleshoot it whenever problems arise.

    $33.33 /hr
    0 hours
    5.00
  8. Lakshman Singh

    Lakshman Singh

    Network Consultant - Cisco Voice

    India - Last active: 2 days ago - Tests: 3 - Portfolio: 1

    *Cisco Voice/UC Consultant (CCIE-VOICE, CCNP-VOICE/CCVP) having more than 5.5 years of extensive experience in Cisco Installations/deployment, Support, Presales, Postsales, Training, Documentation. *I have deployed a Cisco UC (CUCM, CME, CUC, CUPS, ISRG2 Routers, VCS-C, VCS-E, UCCX, Jabber etc.) cluster of 2000 IP Phones alone. *I have designed and deployed 5 Cisco BE6000 / BE6K and BE7000 / BE7K Solutions *I have worked in Cisco TAC, have vast experience in troubleshoot. *I have worked in Presales, knowledgeble about Licensing, Ordering, RMA etc. CERTIFICATION(S) : CCIE-VOICE (written) | CCNP-VOICE/CCVP | CCNA-VOICE | CCDA | CXFS | CCNA & CCENT SERVICES OFFERED : 1. CUCM (Cisco Unified Communications Manager) 2. CUC (Cisco Unity Connection) 3. CUPS (Cisco Unified Presence Server) 4. UCCX (Unified Contact Center Express) 5. CME (Cisco Unified Communications Manager Express) 6. CUE (Cisco Unity Express) 7. VCS (Video Communications Server) 8. Cisco Telepresence / Tandberg (For Video Conferencing) 9. Cisco Jabber 10. Cisco Voice Gateway / Router (29xx, 39xx etc.) 11. Cisco Switches (PoE and Non PoE) 12. Integration of Cisco Devices 13. Analog Voice Gateways 14. Cisco BE6K / BE6000 15. UCS Servers 16. UC520 / UC500 17. MPLS, Frame Relay, PPP

    $40.00 /hr
    4 hours
    5.00
  9. Cesar Melendez

    Cesar Melendez

    Technical Resolution Expert & Process Lead

    El Salvador - Last active: 06/24/2014 - Tests: 9 - Portfolio: 4

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

    $11.11 /hr
    1,108 hours
    5.00
  10. Piyush Aggarwal

    Piyush Aggarwal

    Windows Citrix Administrator

    India - Last active: 3 months ago - Tests: 9

    Professional Synopsis -6 years of Information Technology Experience in Windows & Citrix Support. -Administration of Citrix Xenapp 5.0/6.5 -Installation/Configuration/Managing Xenapp Farms (v5.0 and 6.5). -Administration of Web Interface, Load Balancing, Advanced configuration tool. -License management, Application streaming and printing configuration. -End user interaction for all Citrix related issues. -Experience on Server 2008, AD, Exchange. Xerox – ACS, A Xerox Company as Citrix Engineer. -Installing and administrating Xenapp server and publishing Applications on Citrix Servers. -Part of Migration team; wherein we are migrating 4 farms on 4.5/5.0 to Citrix Xenapp 6.5 -Installing Xenapp servers, applications, setting policies, coordination with network, proxy and application teams for all the rules, till final handover / signoff to the operations teams. -Working on trouble tickets (Web interfaces, ICA clients, profile related issues) raised by helpdesk. -Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. Creating Admin accounts and providing permission. -Administrating and managing Citrix Management Console, App Center, Remote Desktop Services Manager, and Citrix AppSense Manager. -Configuring and Managing Zones, Load Balancers and Load Evaluator and Citrix Policies. -On call, weekend and off business hour support. -Configuring Wyse terminals / thin clients with Citrix VDI solutions. -Handling L2 & L3 Incident tickets and providing RCA. Serco Global Services as a Systems Engineer -L1-L2 Support on Windows & Citrix. -Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. Creating Admin accounts and providing permission. -Installation/Configuration/Managing Xenapp server Farm (v 5.0/6.5). Providing access of applications to users, Administrating and managing Citrix user profile. -Managing Citrix user sessions, profiles, applications and end user issues on Citrix. -Managing windows Citrix servers, application installation, Printer management, and folder permissions. -Creating user accounts in AD. Creating Security groups, distribution group, shared mailbox in AD and exchange to allow access to users. -Creating and managing user accounts, permissions, shared files and resources through Active Directory. -Responsible for troubleshooting server issues according to the Event viewer. Convergys as a Senior Technical Support Officer -Worked in Desktop / Laptop Support / Citrix Support. -Answering Calls, emails, visiting end user’s workstation, ticket handling. -Providing L1 infra but not limiting to Servers, Desktop, Citrix, Server Monitoring, etc -Printer management, Network Drive management, back & restore, etc. Wipro Ltd. as a Senior Associate -Worked in Service desk / Helpdesk. -Answering Calls & Emails, regarding Desktop support, Application support, password resets and end user queries. -Level 1 support on AD, Exchange, File Shares, Print Servers, Citrix, RSA-VPN, etc -Level 1 Support on Citrix, user sessions, Client installation, profile management, etc.

    $25.00 /hr
    73 hours
    5.00