Call Handling Freelancers

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Call Handling Job Cost Overview

Typical total cost of Upwork Call Handling projects based on completed and fixed-price jobs.

Upwork Call Handling Jobs Completed Quarterly

On average, 266 Call Handling projects are completed every quarter on Upwork.

266

Time to Complete Upwork Call Handling Jobs

Time needed to complete a Call Handling project on Upwork.

Average Call Handling Freelancer Feedback Score

Call Handling Upwork freelancers typically receive a client rating of 4.48.

4.48
Last updated: May 1, 2015

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  1. Piyush Aggarwal

    Piyush Aggarwal

    Windows Citrix Administrator

    India - Last active: 3 days ago - Tests: 9

    Professional Synopsis -6 years of Information Technology Experience in Windows & Citrix Support. -Administration of Citrix Xenapp 5.0/6.5 -Installation/Configuration/Managing Xenapp Farms (v5.0 and 6.5). -Administration of Web Interface, Load Balancing, Advanced configuration tool. -License management, Application streaming and printing configuration. -End user interaction for all Citrix related issues. -Experience on Server 2008, AD, Exchange. Xerox – ACS, A Xerox Company as Citrix Engineer. -Installing and administrating Xenapp server and publishing Applications on Citrix Servers. -Part of Migration team; wherein we are migrating 4 farms on 4.5/5.0 to Citrix Xenapp 6.5 -Installing Xenapp servers, applications, setting policies, coordination with network, proxy and application teams for all the rules, till final handover / signoff to the operations teams. -Working on trouble tickets (Web interfaces, ICA clients, profile related issues) raised by helpdesk. -Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. Creating Admin accounts and providing permission. -Administrating and managing Citrix Management Console, App Center, Remote Desktop Services Manager, and Citrix AppSense Manager. -Configuring and Managing Zones, Load Balancers and Load Evaluator and Citrix Policies. -On call, weekend and off business hour support. -Configuring Wyse terminals / thin clients with Citrix VDI solutions. -Handling L2 & L3 Incident tickets and providing RCA. Serco Global Services as a Systems Engineer -L1-L2 Support on Windows & Citrix. -Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. Creating Admin accounts and providing permission. -Installation/Configuration/Managing Xenapp server Farm (v 5.0/6.5). Providing access of applications to users, Administrating and managing Citrix user profile. -Managing Citrix user sessions, profiles, applications and end user issues on Citrix. -Managing windows Citrix servers, application installation, Printer management, and folder permissions. -Creating user accounts in AD. Creating Security groups, distribution group, shared mailbox in AD and exchange to allow access to users. -Creating and managing user accounts, permissions, shared files and resources through Active Directory. -Responsible for troubleshooting server issues according to the Event viewer. Convergys as a Senior Technical Support Officer -Worked in Desktop / Laptop Support / Citrix Support. -Answering Calls, emails, visiting end user’s workstation, ticket handling. -Providing L1 infra but not limiting to Servers, Desktop, Citrix, Server Monitoring, etc -Printer management, Network Drive management, back & restore, etc. Wipro Ltd. as a Senior Associate -Worked in Service desk / Helpdesk. -Answering Calls & Emails, regarding Desktop support, Application support, password resets and end user queries. -Level 1 support on AD, Exchange, File Shares, Print Servers, Citrix, RSA-VPN, etc -Level 1 Support on Citrix, user sessions, Client installation, profile management, etc.

    $25.00 /hr
    73 hours
    5.00
  2. Cesar Melendez

    Cesar Melendez

    Technical Resolution Expert & Process Lead

    El Salvador - Last active: 06/24/2014 - Tests: 9 - Portfolio: 4

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

    $11.11 /hr
    1,108 hours
    5.00
  3. Michael H.

    Michael H.

    IT & Network Anayst with years of customer service training

    United States - Last active: 12/09/2014 - Tests: 5

    MICHAEL HEENAN 178 40th Street  Brigantine NJ 08203  Phone: 609-357-8968  mthbrignj1@gmail.com SYSTEMS & NETWORK SPECIALIST To obtain a challenging position in a dynamic professional company and to utilize my skills as a Network Engineer, to its maximum potential for the benefit and development of the organization. Certifications: CompTia A+ (A+), Dell Certified Systems Engineer (DCSE), Cisco Certified Network Associate (CCNA) Applications: MS Exchange 2003 & 2007, Active Directory, MS Outlook, MS Office, Checkpoint, VMware, Cisco CIMC, EMC Unisphere, Symantec Backup Exec and Enterprise Antivirus, Blackberry Enterprise Server, BES Express, WebEx, All anti-virus, malware and firewall programs, VNC, GoToMyPC, Internet Explorer, Adobe CS4 & CS Systems: MS Windows XP, Windows 7 & 8, Windows Server 2003, Windows Server 2008, Cisco IOS Networking: LAN, WAN, WLAN TCP/IP, VoIP, CDMA, GSM, SMS, LTE, MPLS, SS7 Protocols, IPV4 & 6, OSI Layer, Frame Relay, OSPF, BGP, ISDN, IMS, SIP, Switches, Routers

    $27.78 /hr
    0 hours
    0.00
  4. Gerard jones A.

    Gerard jones A.

    Real Estate Assistant, Mortgage Asst, Customer Service Professional

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 3

    Gerard protects your Real Estate and Mortgage Business interests with integrity by providing superior quality Virtual Assistance Service. He has been in the Virtual Assistance Service Industry since 2011 and offer extensive experience working in a fast-paced environments demanding strong organizational, technical and interpersonal skills. CLIENT SATISFACTION and QUALITY WORK are his Top Priorities. Through his work experiences, Gerard learned how imperative it is to work with fervor, to have the drive of working and the ability to take on initiatives. He deem that it is highly crucial to work with veracity on delivering work commitments as well as honesty and sprite in all actions.

    $5.56 /hr
    2,590 hours
    5.00
  5. Marichu S.

    Marichu S.

    Certified CISCO, MCP/Network Engineer

    Philippines - Last active: 2 days ago - Tests: 9

    Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing companies in Manila, Philippines, including a brief stint with the United Nations Office in Bangkok, Thailand. I dealt with colleagues and clients of multi-cultural background from affiliate offices globally, including the United Kingdom, the United States, the Middle-East, Australia, China, Hong Kong, Thailand, Malaysia and the Philippines. I have acquired a certification in ITIL, MCP, and CCNA. During my university years, I have also worked as an administrative assistant with various private companies where I have proven a reputation of an efficient team member with well-regarded planning and organizing skills. My adventurous spirit inspires me to explore new avenues. I have travelled to key cities in Asia, the Middle-East, and Europe. Thanks to oDesk! Though I have just recently joined the network, I know I can continue developing my professional aspirations while at the same time fulfilling my personal career as a wife and a mom! :-)

    $5.56 /hr
    239 hours
    5.00
  6. Marius vicol C.

    Marius vicol C.

    Customer Service/Network Support

    Romania - Last active: 1 day ago - Tests: 5 - Portfolio: 1

    I have a huge experience on internet issues, pppoe, tcp/ip, dhcp and different OS. Same time i have 7 years of experience in Customer Service and Networking and in all this time I have satisfied the clients with my skills. My straights skills are: punctuality (I was late one time in 7 years because a car crash), ambition, requirement, working in stress, work in team, best result, customer satisfaction, best quality, optimum results and in the same time technical skills in Windows XP, Vista, 7, 8, 10, MAC OS and MAC OSX are my duties that I have to excel day by day.

    $8.00 /hr
    281 hours
    5.00
  7. Rex W.

    Rex W.

    System Admin / E-mail support / Technical support / Remote Support

    India - Last active: 2 days ago - Tests: 9 - Portfolio: 3

    Over 10 years of experience in IT field as System Administrator / Technical Support Engineer to install, maintain and troubleshoot Linux and Windows systems. Skilled in various software/hardware where problem solving skills, application and systems knowledge can be put in for prompt and successful maintenance of systems infrastructure. Currently looking for a Technical Support Engineer position with challenging opportunity that would use and grow my IT experience. Technical Certifications and Skills: ADCHN - Advanced Diploma in Computer Hardware and Networking. CCNA - Cisco Certified Network Associate Trained (640-802). RHCE - A RHCE Engineer

    $12.22 /hr
    3,695 hours
    4.98
  8. Avinash Chandra

    Avinash Chandra Agency Contractor

    Ticket, Chat, Phone, Email Support Agent

    India - Last active: 3 days ago - Tests: 16 - Portfolio: 3

    Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers

    Groups: Bluehost Developers and Designers, MailChimp Experts Group...

    Associated with: Computer Help Online

    $11.11 /hr
    6,794 hours
    4.96
  9. Agni Basu

    Agni Basu Agency Contractor

    Expert Technical Support/Customer Support with 4 years of experience

    India - Last active: 24 days ago - Tests: 9

    Over the last three years the knowledge, skills and experience that I have gained with the previous organisations would make me an ideal fit for the role of Technical Support/Customer Support. I enjoy working as part of a busy team but can also resolve IT issues by implementing my own strategies. As I am exposed to a wide variety of client's, I have developed a flexible and innovative approach to provide effective and efficient solutions. MY SKILLS: --Providing telephone diagnostic technical support of software. --Experience in administering the Desktop, Laptops and Backup & Peripherals. --Experience in installation and support of Windows /XP/vista/Windows 7 / MAC OS , etc. --Configuring Email using Microsoft Outlook / Outlook Express/windows mail, ---Windows Live Mail etc.,; Analyzing systems and identifying potential issues with computer systems. --Applying operating system updates, patches, and configuration changes. --Configuring home networks and setting up LAN. --Installing and configuring new hardware and software. --Resolving problems and provided solutions for technical and service issues. --Providing guidance and online maintenance for the customers on the hone. --Utilizing troubleshooting techniques and identified products that are defective and adhered to guidelines in issuing service calls and contacts. --Arranging and scheduling work based on time and complexity requirements, exercised sensitivity to due process and proper pacing. --Troubleshooting any reported problems. --System performance, virus removal & PC - Tune Up. --Team Management. MY PERSONALITY PROFILE: -A confident, driving individual who reacts quickly to change. -A self-starter with a strong sense of urgency who responds positively to challenge and pressure. -A fast learner who is a practical and ingenious problem solver. -A fluent and articulate communicator, flexible and responsive. A self directed, goal oriented doer. Thank you for your time. I look forward to hearing from you soon.

    Associated with: Freelanced

    $8.89 /hr
    1,390 hours
    4.97
  10. Trexie Eusebio

    Trexie Eusebio Agency Contractor

    Customer Service Representive/Technical Support Specialist

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 2

    Hi, I'm Trexie D. Eusebio, has 3 years of experience working in a BPO industry, and is specialized in executive-level administrative support and customer relations. Familiar with MS Word, Excel, InDesign, and Internet applications; able to learn new programs. Skilled in research, analyzing data, writing, and editing. Careful and thorough proofreader who ensures that a consistent message is maintained and the smallest details are not overlooked. Adept at managing multiple projects simultaneously while maintaining composure and a sense of humor. Detail-oriented, accurate, and dependable, with an uncompromising work ethic. An active listener with strong interpersonal skills. Strive to understand client needs and provide exceptional results. Has an over 2 years of business and sales management experience.

    Associated with: HOPE Solutions, On The Go

    $7.00 /hr
    5,161 hours
    4.97