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Call Handling Job Cost Overview

Typical total cost of Upwork Call Handling projects based on completed and fixed-price jobs.

Upwork Call Handling Jobs Completed Quarterly

On average, 172 Call Handling projects are completed every quarter on Upwork.


Time to Complete Upwork Call Handling Jobs

Time needed to complete a Call Handling project on Upwork.

Average Call Handling Freelancer Feedback Score

Call Handling Upwork freelancers typically receive a client rating of 4.44.

Last updated: October 1, 2015

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Gerard Jones Arboleda

Gerard Jones Arboleda

Veteran, Well Seasoned Virtual Assistant for Loan Officers and Realtor

Philippines - Tests: 5 - Portfolio: 3

Gerard protects your Real Estate and Mortgage Business interests with integrity by providing superior quality Virtual Assistance Service. He has been in the Virtual Assistance Service Industry since 2011 and offer extensive experience working in a fast-paced environments demanding strong organizational, technical and interpersonal skills. CLIENT SATISFACTION and QUALITY WORK are his Top Priorities. Through his work experiences, Gerard learned how imperative it is to work with fervor, to have the drive of working and the ability to take on initiatives. He deem that it is highly crucial to work with veracity on delivering work commitments as well as honesty and sprite in all actions. Visit:

$7.00 /hr
2,980 hours

Marius vicol C.

Marius vicol C.

Customer Service/Network Support

Romania - Tests: 5 - Portfolio: 1

I have a huge experience on internet issues, pppoe, tcp/ip, dhcp and different OS. Same time i have 7 years of experience in Customer Service and Networking and in all this time I have satisfied the clients with my skills. My straights skills are: punctuality (I was late one time in 7 years because a car crash), ambition, requirement, working in stress, work in team, best result, customer satisfaction, best quality, optimum results and in the same time technical skills in Windows XP, Vista, 7, 8, 10, MAC OS and MAC OSX are my duties that I have to excel day by day.

100% Job Success
$8.00 /hr
789 hours

Gerardo Hernandez

Gerardo Hernandez

System Engineer

United States - Tests: 1 - Portfolio: 3

Creative and proactive System Engineer with over eight years of experience in IT systems and software applications, who performs the job using active listening, determination and positive attitude towards hard work. Over the last eight years, I have acquired a set of professional skills based on the solid experience of performing different tasks in previous job roles that allowed me to develop a wide range of core values including but not limited to the following areas: Leadership/Management Skills Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Analytical & Research Skills Demonstrates talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Multicultural Sensitivity/Awareness Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Flexibility/Adaptability/Managing Multiple Priorities Flexible team player who thrives in various environments that require the ability to effectively prioritize and juggle multiple concurrent projects. Planning/Organizing Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Communications Skills (listening, verbal, written) Exceptional listener and communicator who effectively conveys information verbally and in writing. Computer & Technical Literacy Computer-literate performer with extensive software proficiency covering a wide variety of applications. Team worker Resourceful team player who excels at building trusting relationships with customers and colleagues. Problem-Solving/Reasoning/Creativity Innovative problem-solver who can generate workable solutions and resolve complaints. Interpersonal Abilities Proven relationship-builder with unsurpassed interpersonal skills.

$35.00 /hr
0 hours

Marichu S.

Marichu S.

Certified CISCO, MCP/Network Engineer

Philippines - Tests: 9

Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing companies in Manila, Philippines, including a brief stint with the United Nations Office in Bangkok, Thailand. I dealt with colleagues and clients of multi-cultural background from affiliate offices globally, including the United Kingdom, the United States, the Middle-East, Australia, China, Hong Kong, Thailand, Malaysia and the Philippines. I have acquired a certification in ITIL, MCP, and CCNA. During my university years, I have also worked as an administrative assistant with various private companies where I have proven a reputation of an efficient team member with well-regarded planning and organizing skills. My adventurous spirit inspires me to explore new avenues. I have travelled to key cities in Asia, the Middle-East, and Europe. Thanks to oDesk! Though I have just recently joined the network, I know I can continue developing my professional aspirations while at the same time fulfilling my personal career as a wife and a mom! :-)

100% Job Success
$6.00 /hr
437 hours

Aristotle F.

Aristotle F.

Customer Service Advocacy

Philippines - Tests: 4 - Portfolio: 4

Customer Service Advocate with a solid 10 years experience in the BPO industry. I take pride in my work and will ensure that your customers will get the best support. I'm very dedicated, hardworking, and work well within a team. My core competencies revolve around but are not limited to: - BPO Operations - Customer Service - Client and Project Management - Process Improvement - Sales - CSAT - RMA - Voice/Chat/Email Support I'm also adept in Data Entry, Word Processing, Transcribing, Data Conversion, Virtual Assistance and Invoicing.

Groups: Pro Customer Service

$10.00 /hr
7 hours

Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Lara May Estampa

Lara May Estampa

Live Chat and Phone Support Representative

Philippines - Tests: 5

I have several years of customer service experience. I also worked as a QA Specialist and as a live chat support representative. I am good at handling emails and well-versed in social media blogging. I strive for excellence in everything that I do. Having worked in a customer service position for years, I believe my greatest assets are my ability to work with different personalities and adapt quickly to different situations. I possess excellent communication skills both oral and written English. I have remarkable interpersonal, organizational and time management skills. I am a passionate person who works hard and pays close attention to details. I am versatile, self-motivated and eager to learn from others. Furthermore, I am a proactive and a fast learner which enable me to learn new things quickly and efficiently.

$3.50 /hr
1,666 hours

Rex W.

Rex W.

System Admin / E-mail support / Technical support / Remote Support

India - Tests: 9 - Portfolio: 3

Over 10 years of experience in IT field as System Administrator / Technical Support Engineer to install, maintain and troubleshoot Linux and Windows systems. Skilled in various software/hardware where problem solving skills, application and systems knowledge can be put in for prompt and successful maintenance of systems infrastructure. Currently looking for a Technical Support Engineer position with challenging opportunity that would use and grow my IT experience. Technical Certifications and Skills: ADCHN - Advanced Diploma in Computer Hardware and Networking. CCNA - Cisco Certified Network Associate Trained (640-802). RHCE - A RHCE Engineer

90% Job Success
$12.22 /hr
3,709 hours

Megu Nakadai

Megu Nakadai

Customer Support Representative, Sales Manager and Appointment Setter

Philippines - Tests: 5 - Portfolio: 1

I have been working in a BPO and financial industry since 2007. I started as a Customer representative for Microsoft and got promoted as a Quality Analyst after a year. I worked for the company for 3 years then I stepped up and had a career with JP Morgan Chase Bank and worked as a Fraud Operations Expert. After 2 years, I decided to get out of my comfort zone and start working in a different turf, I fortunately got a job from ADP as a payroll expert, where in I process end to end payroll for small businesses in the United states. Then I heard about home based careers and it made me really excited and interested in working from home. In this way I can manage my own time, be with my family at all times and I am very much determined to be successful in this career.

100% Job Success
$6.67 /hr
4,278 hours

Festus D.

Festus D.

Live Chat Support, Virtual Assistant, Data Entry, Web Research/Scraper

India - Tests: 3 - Portfolio: 1

To acquire a Technical Support/Remote Support Technician/Live Chat Support Specialist position where I can utilize my training, past work experience and skills to the benefit of your office. Summary of Qualifications --------------------------------------------------------------------------------------- • Over 8 years experience in the IT field • Current in multiple industry certifications, including A+, Network+ and Cisco • Experienced Network Technician • Experienced in web development • Familiar with networking concepts and practice • Strong hardware and software troubleshooting skills • Currently pursuing a Bachelor of Computer Applications in Computers • Actively pursuing advanced industry certifications • Familiar with project management concepts and practices RELEVANT SKILLS ----------------------------------------------------------------------------------------------- • Skilled in data entry, filing, processing documents, Microsoft Office. • Very strong computer skills: Windows, MS Office, Adobe Photoshop, HTML/CSS • Very punctual. Hard working, able to work efficiently with multiple deadlines and a team player. • Experienced with technical/phone support, troubleshooting and fixing issues. • Live chat support specialist for years. • Over 8 years experience in a variety of technical position with increasing levels of responsibility. I have also worked as a travel agent - I can handle hotel/ticket bookings and I have a deep insight in preparing visa applications. These are a few lists that you should expect from me: Ability to multi-task. 24 hour Broadband Internet Connection. Strong communications skills (verbal and written). Very well-organized. Ability to work under pressure. I can also work well with little or no supervision. Typing Speed: 80WPM “I believe that in order to give the most effective service possible, it’s important that I have a clear understanding of what my clients needs and requirements are. This allows me to deliver a superb result on every project I undertake. My aim is to ensure that my clients get what they want with the least amount of effort.”

100% Job Success
$4.44 /hr
169 hours