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Complaint Management Upwork freelancers typically receive a client rating of 4.59.

4.59
Last updated: September 1, 2015
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  1. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,474 hours
    5.00
  2. Stacy Sem

    Stacy Sem

    IT Business Analyst, Multilingual Project Manager

    Ukraine - Tests: 2 - Portfolio: 3

    Analyst/manager, possessing overall 7 years of experience. Experienced in delivering 27+ projects involving: Business process modeling and improvement, Data gathering and analysis, KPI definition and extraction, Elaboration of knowledge base articles, Delivering trainings to partners and customers. Interested in delivering great projects, exploring new domains and enhancing own proficiency in various analytic and management knowledge areas. Languages: English (Advanced), German, Russian, Ukrainian.

    $11.11 /hr
    0 hours
    0.00
  3. Mark Ariel Salinas

    Mark Ariel Salinas

    IT Technical Sales with Networking experience

    Philippines - Tests: 4

    I'm a responsible, competitive and Creative person, i used to work as sales and technical personnel to a IT Trading company, my specialty is AutoDesk Product such as AutoCAD Design Suite and AutoCAD LT, I also handling Software and Hardware IT related product like Microsoft, Citrix, Cisco, HP and etc. both knowledgeable in Marketing and Technical aspects. I also work as Technical Support Representative in PLDT one of the leading TelCo in Philippines, I Support Technical problem and trouble shoot internet related problem for ADSL consumers, if you need help and support for IT Technical concern or marketing I'm you go to guy.

    $7.50 /hr
    2 hours
    0.00
  4. Filip Yordanov

    Filip Yordanov

    IT Processes Consultant / ITIL

    Bulgaria - Tests: 2

    8 years of broad IT Customer services and consulting experience and knowledge. Starting as a 1st line technical support i have managed stubbornly to grow up career path to currently acting as Portfolio lead in one of the ITIL Processes. Detail oriented with highly professional manner and attitude, customer oriented and always willing to help, i am looking forward to enlarge my professional horizons and be of an assistance to anyone who might need my expertise or advise. Looking forward to this new professional journey and adventure. Best Regards Filip Yordanov

    $11.11 /hr
    0 hours
    0.00
  5. Suresh Sharma

    Suresh Sharma

    Management Systems Consultant,Assessor & Trainer

    India - Tests: 3 - Portfolio: 1

    26 years of rich industry experience which includes mentoring and guiding more than 400 businesses including fortune 500 organizations in all the sectors of manufacturing, and service industry. I am Bachelor of Science, Bachelor of Technology, Post Graduate in Management, and holds more than half a dozen globally accredited competencies which enable accomplishment of Business Process Management Systems Holistically. I am IRCA Principal Assessor of Management Systems. IRCA (International Register for Certificated Auditors of Management Systems) is the apex body to ascertain competencies of the Management System Auditors. Principal Auditor is the Highest Level of Competency. He had traveled half the globe in a small sail boat in an expedition on high seas at 21 years of age, and had undertaken several expeditions since childhood, inculcating the importance of deep Self Discipline, detailed Planning, contingency measures, communications from the early years. I train organizations and individuals on Soft skills and Life skills.

    $30.00 /hr
    0 hours
    0.00
  6. Danish Faraz

    Danish Faraz

    IT Analyst

    United States

    Experienced IT professional with expertise in Windows and Apple based environments, networking and TCP, IP. I have outstanding customer service skills resolving technical issues and educating end-users as well as a team player making significant contributions to team and individual success. Self-motivated oriented individual relying on experience and judgment as well as pre-established procedure and instructions to identify, research and resolve technical problems. Expert in documentation, tracking and monitoring issues to ensure a timely resolution. Experience in troubleshooting VDI, PC’s, Laptops, Thin Client and Mobile Devices and providing Tier 2.5/3 support.

    $7.50 /hr
    0 hours
    0.00
  7. Erick Welton

    Erick Welton

    Customer Service Expert, Strong Administrative Support and IT.

    Mexico - Tests: 6

    Over the last 12 years I have worked in the Customer Service field, learning to anticipate customers needs, and to deliver the products or services that will satisfy such needs. With a very strong knowledge in administrative support processes and tools I have been able to deliver a great customer experience and also fully benefit my employers with the revenue a satisfied customer brings to the company's bank accounts.

    $11.11 /hr
    0 hours
    0.00
  8. Niclas Holtappels

    Niclas Holtappels

    Software Tester/Python Programmer

    Germany

    I am studying Computer Science as part of a Liberal Arts and Sciences Bachelor at Amsterdam University College. Over the past few years I have repeatedly and extensively freelanced as a software tester, translator (German <-> English), and as a customer service and -relations agent. I have extensive experience programming in Python, some experience with C, Django, LISP, HTML and CSS. Through my studies, I have a background in media & games studies and in journalism. I am currently working on my bachelor thesis, in which I combine Positive Psychology (with a focus on motivation and well-being interventions) and User Interface Design. My communication and writing skills are excellent in both English and German, and I enjoy writing short and vivid but concise and technical texts. I love working with people, whether as part of a team or solo, as a contact person, especially in the domain of customer support. I am organized, motivated, and honest, and I value these qualities in colleagues.

    $10.00 /hr
    0 hours
    0.00
  9. Nicole Adamczyk

    Nicole Adamczyk

    Healthcare Analyst and Project Specialist

    United States - Tests: 4 - Portfolio: 2

    Savvy healthcare professional experienced in financial, clinical and survey analysis; report writing and design, data synthesis and analysis; marketing research, mapping and strategic planning; development of executive level dashboards, scorecards and presentations; producing educational and promotional materials for presentation and print; daily vendor and user relations; experience management; and eager to participate in much more! Leaders and colleagues consider me to be practical, candid and a valuable source of feedback both in- and out-side my professional scope. I take pride in working diligently with vision, determination, adaptability, integrity and a focus on high-quality deliverables.

    $34.00 /hr
    0 hours
    0.00
  10. Michael H.

    Michael H.

    IT & Network Anayst with years of customer service training

    United States - Tests: 5

    MICHAEL HEENAN 178 40th Street  Brigantine NJ 08203  Phone: 609-357-8968  mthbrignj1@gmail.com SYSTEMS & NETWORK SPECIALIST To obtain a challenging position in a dynamic professional company and to utilize my skills as a Network Engineer, to its maximum potential for the benefit and development of the organization. Certifications: CompTia A+ (A+), Dell Certified Systems Engineer (DCSE), Cisco Certified Network Associate (CCNA) Applications: MS Exchange 2003 & 2007, Active Directory, MS Outlook, MS Office, Checkpoint, VMware, Cisco CIMC, EMC Unisphere, Symantec Backup Exec and Enterprise Antivirus, Blackberry Enterprise Server, BES Express, WebEx, All anti-virus, malware and firewall programs, VNC, GoToMyPC, Internet Explorer, Adobe CS4 & CS Systems: MS Windows XP, Windows 7 & 8, Windows Server 2003, Windows Server 2008, Cisco IOS Networking: LAN, WAN, WLAN TCP/IP, VoIP, CDMA, GSM, SMS, LTE, MPLS, SS7 Protocols, IPV4 & 6, OSI Layer, Frame Relay, OSPF, BGP, ISDN, IMS, SIP, Switches, Routers

    $27.78 /hr
    0 hours
    0.00