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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,238 Customer service projects are completed every quarter on Upwork.

1,238

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: September 1, 2015
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  1. Benjamin Quijano

    Benjamin Quijano

    Data Entry Professional / Technical Support Specialist

    Philippines - Tests: 6

    Im a computer science graduate who is now working as a Technical Support Representative for Dell. Badge ID 741123. I have been with phone support for 6 years now and is willing to earn extra at the side for my new born baby girl. I can also do data encoding and I am CCNA, so I can also do networking related work.

    $6.00 /hr
    113 hours
    5.00
  2. Oliver O.

    Oliver O.

    CCNA / Tech Support & Customer Service / Data Entry / Web Research

    Philippines - Tests: 16 - Portfolio: 3

    I joined Odesk to showcase my skills, knowledge and working experience for world-wide professions. I always aim to provide Excellent Quality Service and High Pace Performance in the service of my profession. My Ultimate Goal here at Odesk is to provide Excellence in Service and total Client Satisfaction. I always ensure that I would be able finish any projects/tasks on time or earlier with accurate and positive results. With regards to my profession, I am a Data Entry, Web Research and Email Marketing Specialists. I do most of my job using MS Word, MS Excel & Other Microsoft Applications together with Google Docs. I also have 5 years of experience with Data Entry and Web Research projects upon which I was able to complete with fast, accurate and positive quality results. I'm also skilled at HTML Formatting and WEB 2.0 Designing as well as Posting/Blogging Articles. In addition to my actual working experience, I have 5 Years of Experience in providing World Class Technical and Customer Service Support together with Remote Helpdesk Solution in handling Linksys-CISCO Networking Devices (Routers, Adapters, NAS) and Engenius Long Range Wireless Devices (Access Points & Bridges) as well as Cordless Analog Telephone Systems (Durafon Series). I’ve attained the 2nd Level of Technical Support Division as a Senior Product Support Specialists Level 2 in just under 2 years of stay in Synnex-Concentrix Corporation and then 4 months later became a Technical Lead for the Case Resolution Team for 2 years. I’ve undergone a CCNA Training Course within 2-months time and passed the CCNA Exam last September 2011 with High Marks. My level of expertise are based on designing and setting up Wireless Hotspots and Home & Business Class Networking from different business structures mostly at business & office facilities, hotels, warehouses, shops, farms, home internet users, RV Parks and as well as linking buildings together using the Wireless Distribution System from Engenius Networking Products. I’m also knowledgeable in managing, configuring and setting up CISCO Enterprise Routers (CISCO 2800-2811 series) with Routing Protocols (RIP, EIGRP, OSPF) together with creating ACL’s and NAT on it. In addition, I’m also knowledgeable in implementing Inter-VLAN routing on CISCO Catalyst Switches Series (2950, 3550). And at present, I’m currently in the process of undergoing training for FreePBX on an Asterisk Phone System. Even though there are still a lot more to learn in the IT World today, I am very willing to undergo any training or enhancement program to be able to fulfill and serve in what the Company needs most.

    $3.33 /hr
    842 hours
    4.73
  3. Rafael Segovia

    Rafael Segovia

    Technical Support/Customer Care

    El Salvador - Tests: 6

    I am a confident self starter, I work well on my own initiative and as part of a team. Having gained skills and knowledge in my education and in the workplace I worked in a number of roles within the call center industry. In my current position, I am part of a team that reviews contractors’ work diaries since they are freelancers who work from home. We focus on enforcing company policies and procedures for over 600 employees which are located all over the world. I am resourceful, decisive, team-oriented who excels at envisioning and implementing present and future organizational needs. My performance and results reflect strong personal initiative, leadership, good judgment, discretion and accountability. I am a native English and Spanish speaker and my 8 year experience in the call center industry involves management, technical support, quality assurance and customer support.

    $5.56 /hr
    5,476 hours
    5.00
  4. Carlos Castañeda Ayon

    Carlos Castañeda Ayon

    Computer Technology

    Nicaragua - Tests: 2

    I'm a computer engineer, i've studied Technical Support, Visual Basic .NET programming, Graphic Design, Microsoft Windows Security, Windows Server Management, and networking. My strengths are along the lines of my studies. I also manage a Facebook page and a YouTube channel in which i do reviews, unboxings, overviews, among others. As personal experience I’ve worked on several environments of computers, I specialize myself in hardware; by obtaining the best performance on a system unifying all different parts on it, and make them fit to the user needs, without compromising security nor functionality. Throughout time I’ve learned how to setup Windows Servers with different roles like DHCP, FTP, Printers Server, Active Directory, Windows deployment. I have experience setting up different levels of RAID to keep redundancy on files and/or performance on read and write operations on a system. I know how to use different platforms, including Microsoft Windows, GNU/Linux and MAC. I have a good level of understanding over the Office Suite. On time I’ve learned how to virtualize OS using VMWare, so I’ve done testing over 15 different OS. I’m knowledgeable on using different applications for productivity or editing, among those Adobe Suite, Sony Vegas, different antiviruses, security software, and to get lost data back. As a developer I handle very good Microsoft SQL Server 2008 and Microsoft Visual Basic .NET. Knowledge on setting up and managing LANs on a medium level. Besides my experience with technology, i've also worked on customer service for about two years, and i've learned how to deal with customer in a profesional manner. I always try my best to outstand and give my best.

    $3.50 /hr
    1,097 hours
    4.97
  5. Gabriella Guiet

    Gabriella Guiet

    Office Professional

    France - Tests: 5

    Based in the South of France, I run a Wine Tours Business which I created in 2011. As this is a very seasonal business I am in search of an additional position that is home based. I am very organised and can manage several different projects at the same time assuring that they are completed correctly and in a timely manner. Please contact me today for more information. Career History 05/11 Vin d’Ange Wine Tours –Owner, Wine Tourism Company serving all major French wine regions 03/11-04/11 Shakespeare Globe Theatre – Temporary Facilities Assistant 04/04-12/10 MWB Business Exchange – LONDON -Centre Manager Main Client – PricewaterhouseCoopers LLP Working for a market leading Serviced Offices/Business Centre provider. Responsible for maintaining the high 5* standard of the centre, supply catering to meeting room clients on a daily basis. Ensuring that the management and training along with the implementation of key procedures were taught to staff, required to market the building when space is available to ensure occupancy, which included the negotiation of tenancies, bill creation and debt collection along with the management of repair issues and liaising with contractors as well as maintaining excellent standards of health and safety. The face of the company at the centre, impeccable personal presentation and excellent communication skills both written and orally along with a strong business sense are exercised on a daily basis. 07/04 – 05/07 Oddbins Wine Merchants, WIMBLEDON -Wine Sales Advisor Assisted with wine tastings, advised clients on wine choices and food matching, ensuring adequate stock is available for customers and the presentation of the shop is impeccable at all times. 05/03 – 03/04 Midsummer House Restaurant – CAMBRIDGE -Reception Manager Two Michelin Stars 02/02-12/02 Restaurant La Tante Claire – LONDON – Chef Receptionist Pierre Koffmann - Relais & Châteaux/Relais Gourmands Two Michelin Stars 02/00-11/01 The Castle at Tarrytown –NEW YORK - Reservations Manager Equus Restaurant – Relais & Châteaux Responsible for all restaurant reservations and private parties, assisted the Chef Sommelier with wine choices and cellar management. Responsible for a team of five receptionists 02/99-12/99 THE WATERSIDE INN – BRAY-Chef Receptionist Michel Roux – Relais & Châteaux/Relais Gourmands – Three Michelin Stars 03/96-01/99 TEMPORARY AND CONTRACT ASSIGNMENTS – London and Berkshire PA/Secretary/Reception/Administration Companies Included: London Regional Transport, NDS – Sky Television, Credit Suisse First Boston, Mitsubishi Bank, Little Tikes Toy Company, The Royal Bank of Montreal STUDYING AND WORKING IN ISRAEL June 1994 – January 1996 09/92-06/94 CHICAGO TITLE INSURANCE COMPANY – WASHINGTON – PA to Director Liaising with banking clients researched transactions and assisted clients in resolving title issues. Preparation of land surveys and all administration for the team

    $11.11 /hr
    699 hours
    5.00
  6. John Brian Tuazon

    John Brian Tuazon

    Resume Editor/Sourcer/Appointment Setter

    Philippines - Tests: 5 - Portfolio: 13

    I have been a resume editor/appointment setter/resume sourcer for an IT consulting company. My job includes: - Sourcing for candidates for specific positions via job boards and linkedin - Editing resumes to be submitted to the client and making sure that they are in the format the client needs them to be -Setting interview schedules and following up on clients as well as hosting interviews whenever necessary. Other work details available upon request. To work from home where I can use the knowledge and skills I had acquired within the last 6 years of being a support representative from various well-known companies.

    $5.00 /hr
    24 hours
    5.00
  7. Benita Onuoha

    Benita Onuoha

    MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

    Nigeria - Tests: 11 - Portfolio: 9

    I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

    $16.67 /hr
    577 hours
    4.76
  8. Donna C.

    Donna C.

    Design / Research / Admin

    United States - Tests: 9 - Portfolio: 3

    My goal is to obtain a position with a client that will utilize my education and skills. I have extensive experience in marketing research and business analysis along with multiple years of work in customer service. I have a Bachelor's degree from an accredited university where I studied Logistics and International Business. I have excellent communication skills and am highly motivated, I would have no problem working independently and meeting deadlines.

    $17.50 /hr
    177 hours
    5.00
  9. Margot E.

    Margot E.

    All Around SEO ON OFFpage Google Algo Ethical Techniques

    Philippines - Tests: 7 - Portfolio: 7

    For 3 years I have been an SEO specialist in an Independent SEO company that is formed by SEO website managers here in Odesk. All of my techniques are ethical and Google Penguin and Panda Algorithm updated. I also write Search Engine Optimized (SEO) articles for content marketing. I provide legit SEO techniques that won't waste time waiting for targeted results, such as boost in marketing keyword ranking(SERP) and targeted boost in traffic from targeted geographic and demographics. To be able to give fast and efficient work that would enable me to use my strong organizational skills. Utilize my technical and management skills for achieving the target and developing the best performance in my work. I would like to implement my innovative ideas, skills and creativity for accomplishing the projects on time.

    $12.00 /hr
    2,210 hours
    4.92
  10. Cherry grace L.

    Cherry grace L.

    SEO/Network Manager/Customer Service/Data Analyst/Transcriptionist

    Philippines - Tests: 14 - Portfolio: 10

    I would like to secure a position which will require me to utilize my skills, abilities and experience to ensure the success of your projects. I have been working as a Network Manager for more than 3 years for an SEO company. My tasks include managing and delegating tasks to team members and answers technical questions, manage Retail Service offerings and maintain online presence. This includes processing customers' projects, handling customer service/customer support, answer customers' questions via support ticket, emails and sale's page thread. My Network tasks include installing new domains in CPanel/WHM (start to finish), replacing domains, troubleshooting, domain maintenance. I have used several SEO tools including GSA, SENuke, KM3 (Kontent Machine3), LFE (Link Farm Evolution), indexers (Linklicious and Nuclear Link Indexer), MajesticSEO, Microsite Masters, Copyscape and Google Docs. I'm very familiar with White Hat SEO, link building and lead generation. I have also wrote different articles for different niches (reviews on amazon products). I have also worked as a Quality Assurance Specialist in a BPO company for almost 3 years. We examine real estate properties. As a QA, one of my tasks is to quality check the orders made by my co-workers, making sure that those orders are 100% error-free when submitted to the client. I have also done different data entry jobs. I have been a Customer Support Specialist for SiriusXM, the number one satellite radio in the US for less than a year. My tasks wer to help the customers with their concerns, perform troubleshooting steps for their device and make sure to resolve all issues. I have dealt with all sorts of clients – from the kind ones to the irate ones. I believe that dealing with the latter has helped become more patient and determined. I have also worked as a Transcriptionist wherein I transcribe voice mail messages and send them to the client's mobile phones/emails. My typing speed is 65 words per minute. According to http://www.strengthsfinder.com/ - my top five strengths are learner, achiever, responsibility, focus and significance. My personality type according to Myers-Briggs is ENTJ - extravert, intuitive, thinking, judging. I believe that my technical and analytical skills, capabilities and values would be perfect for your projects. I am mostly available in Skype - my ID is cherrygrace87. I'm looking forward to working with you!

    $6.00 /hr
    12 hours
    4.98