Get Your Customer Service Project Started Today!

Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
Clear all filters
  1. Dennis rey R.

    Dennis rey R.

    IT Contractor

    Philippines - Last active: 06/07/2014 - Tests: 10 - Portfolio: 9

    For the last 5 years, I have developed an array of knowledge and skills in supporting different kind of enterprise and business organization via Phone, Email, Chat and Forum. My work experience and specialties are as follows, but not limited to: • 3PL/WMS Inventory Control Software Systems • Windows Server • MS SQL Server • Application Support • SaaS Support • eSourcing • eProcurement • Vendor/Supplier Management • Market Research • Internet troubleshooting • Computer Networking • Computer Maintenance • LED Sign Software support • Web site maintenance • SEO Article Writing

    $20.00 /hr
    1,871 hours
    5.00
  2. Oliver O.

    Oliver O.

    CCNA / Tech Support & Customer Service / Data Entry / Web Research

    Philippines - Last active: 05/01/2014 - Tests: 16 - Portfolio: 3

    I joined Odesk to showcase my skills, knowledge and working experience for world-wide professions. I always aim to provide Excellent Quality Service and High Pace Performance in the service of my profession. My Ultimate Goal here at Odesk is to provide Excellence in Service and total Client Satisfaction. I always ensure that I would be able finish any projects/tasks on time or earlier with accurate and positive results. With regards to my profession, I am a Data Entry, Web Research and Email Marketing Specialists. I do most of my job using MS Word, MS Excel & Other Microsoft Applications together with Google Docs. I also have 5 years of experience with Data Entry and Web Research projects upon which I was able to complete with fast, accurate and positive quality results. I'm also skilled at HTML Formatting and WEB 2.0 Designing as well as Posting/Blogging Articles. In addition to my actual working experience, I have 5 Years of Experience in providing World Class Technical and Customer Service Support together with Remote Helpdesk Solution in handling Linksys-CISCO Networking Devices (Routers, Adapters, NAS) and Engenius Long Range Wireless Devices (Access Points & Bridges) as well as Cordless Analog Telephone Systems (Durafon Series). I’ve attained the 2nd Level of Technical Support Division as a Senior Product Support Specialists Level 2 in just under 2 years of stay in Synnex-Concentrix Corporation and then 4 months later became a Technical Lead for the Case Resolution Team for 2 years. I’ve undergone a CCNA Training Course within 2-months time and passed the CCNA Exam last September 2011 with High Marks. My level of expertise are based on designing and setting up Wireless Hotspots and Home & Business Class Networking from different business structures mostly at business & office facilities, hotels, warehouses, shops, farms, home internet users, RV Parks and as well as linking buildings together using the Wireless Distribution System from Engenius Networking Products. I’m also knowledgeable in managing, configuring and setting up CISCO Enterprise Routers (CISCO 2800-2811 series) with Routing Protocols (RIP, EIGRP, OSPF) together with creating ACL’s and NAT on it. In addition, I’m also knowledgeable in implementing Inter-VLAN routing on CISCO Catalyst Switches Series (2950, 3550). And at present, I’m currently in the process of undergoing training for FreePBX on an Asterisk Phone System. Even though there are still a lot more to learn in the IT World today, I am very willing to undergo any training or enhancement program to be able to fulfill and serve in what the Company needs most.

    $3.33 /hr
    842 hours
    4.73
  3. Benjamin Quijano

    Benjamin Quijano

    Data Entry Professional / Technical Support Specialist

    Philippines - Last active: 09/25/2013 - Tests: 6

    Im a computer science graduate who is now working as a Technical Support Representative for Dell. Badge ID 741123. I have been with phone support for 6 years now and is willing to earn extra at the side for my new born baby girl. I can also do data encoding and I am CCNA, so I can also do networking related work.

    $6.00 /hr
    113 hours
    5.00
  4. Mpho gift N.

    Mpho gift N.

    At your service all the times

    Lesotho - Last active: 07/22/2014 - Tests: 11

    Now that the world is digitally small, sharing knowledge and ideas are my top priorities. Working hard today for better tomorrow has to be my song. I provide solutions prior to my fitted skills. Dedication and commitment to my duties are two things which get me on my feet.Money is what all of us need but knowledge comes first,that's why I only bid on something I'm really sure I know I can handle. Thank you

    $3.89 /hr
    655 hours
    4.11
  5. Benita Onuoha

    Benita Onuoha

    MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

    Nigeria - Last active: 2 months ago - Tests: 11 - Portfolio: 9

    I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

    $16.67 /hr
    577 hours
    4.76
  6. Lesley Patricia Randall

    Lesley Patricia Randall

    Professional Administrator/Recruitment Consultant/Trainer/Marketer/CRM

    Spain - Last active: 2 months ago - Tests: 4

    Professionally qualified Administrator, employment has been in some form of administration since leaving College, mostly at a senior level. A qualified Personnel Practitioner, Recruiter and Trainer, having trained people of all ages and levels in Administration, Information Technology, Customer Service, Assertiveness, Appraisal Training and Management of Change as an example. Proficient in a number of CRM packages, such as SUGAR, CATS, ZOHO, SHAREPOINT, SALES-FORCE and 37 SIGNALS and many on-line Timekeeping tools, SEO Optimization, Internet Sales and Marketing and many others. Can use various packages for the production of leaflets, business cards and other marketing material.

    $13.33 /hr
    6,790 hours
    4.99
  7. Thomas A.

    Thomas A.

    Systems Administrator / Customer Service / Technical support

    Kenya - Last active: 2 months ago - Tests: 14

    A dynamic professional with over five years of experience in Network Management, Systems Administration, Customer Support, Service Delivery, Help Desk support and Project Management. Proven ability to create and deliver solutions tied to business growth, organizational development and Systems/Network optimization. Skilled problem identifier and troubleshooter, comfortable managing systems, projects and teams in a range of IT environments. Specialized Technical Skills: * Operating Systems: Windows OS (XP,7,8), Mac OS, Unix/Linux * Windows Servers, Mac OS X Servers, Linux Servers * Networking: LAN/WAN, VPN, TCP/IP, Routing/Remote Access * Microsoft Cloud services; office 365, windows Azure * Microsoft Office; 2003/2007/2010/2013 *DVR/NVR Configurations

    $15.00 /hr
    837 hours
    4.66
  8. John Brian Tuazon

    John Brian Tuazon

    Resume Editor/Sourcer/Appointment Setter

    Philippines - Last active: 3 months ago - Tests: 5 - Portfolio: 13

    I have been a resume editor/appointment setter/resume sourcer for an IT consulting company. My job includes: - Sourcing for candidates for specific positions via job boards and linkedin - Editing resumes to be submitted to the client and making sure that they are in the format the client needs them to be -Setting interview schedules and following up on clients as well as hosting interviews whenever necessary. Other work details available upon request. To work from home where I can use the knowledge and skills I had acquired within the last 6 years of being a support representative from various well-known companies.

    $5.00 /hr
    24 hours
    5.00
  9. Donna C.

    Donna C.

    Design / Research / Admin

    United States - Last active: 03/06/2014 - Tests: 9 - Portfolio: 3

    My goal is to obtain a position with a client that will utilize my education and skills. I have extensive experience in marketing research and business analysis along with multiple years of work in customer service. I have a Bachelor's degree from an accredited university where I studied Logistics and International Business. I have excellent communication skills and am highly motivated, I would have no problem working independently and meeting deadlines.

    $17.50 /hr
    177 hours
    5.00
  10. Rafael Segovia

    Rafael Segovia

    Technical Support/Customer Care

    El Salvador - Last active: 4 months ago - Tests: 6

    I am a confident self starter, I work well on my own initiative and as part of a team. Having gained skills and knowledge in my education and in the workplace I worked in a number of roles within the call center industry. In my current position, I am part of a team that reviews contractors’ work diaries since they are freelancers who work from home. We focus on enforcing company policies and procedures for over 600 employees which are located all over the world. I am resourceful, decisive, team-oriented who excels at envisioning and implementing present and future organizational needs. My performance and results reflect strong personal initiative, leadership, good judgment, discretion and accountability. I am a native English and Spanish speaker and my 8 year experience in the call center industry involves management, technical support, quality assurance and customer support.

    $5.56 /hr
    5,476 hours
    5.00