Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. nestor de guzman

    nestor de guzman

    nestor de guzman IT professional/consultant

    Philippines - Last active: 09/25/2010 - Tests: 7 - Portfolio: 3

    I would say that my 30 years of work is equivalent to 10 years of project management ;10 years of account management and another 10 years of sales. I am a graduate of Bachelor of Science in Electrical Engineering at Mapua Institute of Technology. With my extensive working and training experience in the field of Project management, Engineering, account management; Technical and Sales, I believe that I am capable of performing the duties and responsibilities of the position; I am confident that I can make a meaningful contribution to the work advertised.

    $30.00 /hr
    0 hours
    5.00
  2. Jay Caruso

    Jay Caruso

    Leads Projects And People

    United States - Last active: 09/27/2012 - Tests: 1

    I've lead teams and oversaw large IT projects and logistics/supply chain implementations for customers such as GE, Lockheed Martin, Tyco International and Motorola. I've presented to groups as small as 2-3 people and as large as 300 hundred. I've trained people on the use of software in groups as small as 5 and as large as 50. I thrive working in a client facing environment. On the technology front, I appreciate aspects such as project management, systems integration and training. I enjoy optimizing websites and blogs for search engine optimization and integrating the same with various social media tools. I can also write website copy. I also love photography. There is nothing like a photograph that captures a specific moment in time. Nothing else comes close to replicating it. I use a camera to tell stories. Specialities Creative: Project management, content editing, software training, conference photography, headshot photography, portrait photography, SEO, web copy Technical: Lotus Domino, Lotus Notes, Wordpress, Basecamp, MS Office, Microsoft Project, Microsoft SQL Server, Cognos, SQL, iSeries-AS/400 operations, Adobe Photoshop, Adobe Lightroom, AS400, AS2, EDI, XML

    $22.22 /hr
    0 hours
    5.00
  3. Nico Muselle

    Nico Muselle

    Operations Manager/Team Leader/Customer Support

    Bulgaria - Last active: 07/20/2012 - Tests: 6

    With 10+ years experience in customer support and 3 years in team leading experience I'm looking for a telecommute position where I can use my previous experience and expand my management capabilities. Working for different companies as a freelancer, I adapt quickly to every new situation and am always ready to take on a new challenge. I consider myself to be a very responsible and reliable person and I understand the functions and needs for a successful support center. I used to run my own business and worked as a freelancer in Belgium for about ten years. This means that I know very well the importance of customer satisfaction and what needs to be done to achieve it Whether you want to enhance customer satisfaction, evaluate, improve or streamline support processes, assess training needs or need a people manager, do not hesitate to contact me.

    $30.00 /hr
    8 hours
    5.00
  4. Maxim N

    Maxim N

    IT Consultant / Project Manager

    Czech Republic - Last active: 04/25/2013 - Tests: 7

    Experienced IT Consultant and Project Manager with over 8 years of technical experience in cross-platform environments including designing and maintaining various software solutions. For the last 4 years I have been working as a Project manager in different international companies. I specialize in PMI project management method. I managed complex multimillion projects: Deployment of Automated Identity and Access management system based on IBM Tivoli Identity Manager; Implementation of Remote Access Service based on Juniper Junos devices, Lotus Messaging Service Queue applications transition; also various projects related to the HW delivery, extension or replacement and software upgrades with data migrations. I offer high quality IT Services(operating system administration, network design, support and troubleshooting, users training and customer support) and full scope of project management starting from initiation and going through planning, executing, controlling and closing. Maintenance of Project Control book with all project specific documents.

    Groups: oTranslators

    $22.22 /hr
    1 hours
    4.75
  5. Tawny B.

    Tawny B. Agency Contractor

    Highly Organized Personal Assistant & Administrative Professional

    United States - Last active: 05/25/2013 - Tests: 10 - Portfolio: 4

    Over the last 14 years, I have had a lot of data entry, document processing, and administrative experience with several small businesses, including my own. My experience and specialties also include spreadsheet design and processing, database management, various types of record keeping, organization, product and internet research, customer satisfaction, record & file management, document processing, PowerPoint presentations, office supervision & management, inventory control and many other administrative tasks; as well as 16 years of customer service experience. I am an honest, reliable, and efficient person with experience in project management, social media, newsletters, creating job postings, performing interviews, online research, notes, reports, and team supervision. I am a very motivated, detail-oriented, organized individual and am seeking new challenges, as well as opportunities to put my wide-range of administrative skills to use for you or your business.

    Associated with: AdmiNinja

    $15.00 /hr
    2,377 hours
    4.98
  6. Olga Slipchuk

    Olga Slipchuk

    AgileProject Manager/Operations/UI/Wire-framing

    Ukraine - Last active: 5 days ago - Tests: 2

    I am an experienced Project Manager. I am the person you're looking for if you want someone who keeps her commitments and gets stuff done. I particularly enjoy intellectual and interpersonal challenges where I can leverage my skills. I’m looking for a role where I can help grow company and increase revenue, develop my skills further, researching new technologies and reveling in new challenges. I am a self starter, I can manage sharp deadlines, generate accurate scopes, switch quick project management roles on demand. My Strengths are Woo; Communication; Positivity; Input; Maximizer.

    $22.22 /hr
    801 hours
    4.61
  7. Maria ruthelia G.

    Maria ruthelia G.

    Excellent Data Analyst, Researcher, Writer

    Philippines - Last active: 1 day ago - Tests: 7 - Portfolio: 4

    I Have good working knowledge in the following areas: NURSING, BIOLOGY and ENGLISH. My experiences honed me how to become an excellent writer. I developed my passion in this job and I pledged to deliver only the best output. Research work is also my forte.I have been designated to do a lot research works, which is why i already feel competent in doing such job. I am a reliable person and i see to it that i finish a given job on time. I am looking for opportunities for me to utilize my skill and competence. I guarantee that I can make a big difference. I also earned other skills when I worked with other clients in odesk. My experiences working with them helped learn me how to: do SEO related jobs work in a website using WEEBLY create custom html using ADOBE PAGEMILL manage database using FILEMAKER PRO utilize FILEZILLA for our projects use project management systems: ASANA, TEAMLAB, PROJECT PIER I just prove even more that everything can be learned, if you just love what you do and if you are committed enough to your job.

    $8.00 /hr
    9,519 hours
    5.00