Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Jay Caruso

    Jay Caruso

    Leads Projects And People

    United States - Last active: 09/27/2012 - Tests: 1

    I've lead teams and oversaw large IT projects and logistics/supply chain implementations for customers such as GE, Lockheed Martin, Tyco International and Motorola. I've presented to groups as small as 2-3 people and as large as 300 hundred. I've trained people on the use of software in groups as small as 5 and as large as 50. I thrive working in a client facing environment. On the technology front, I appreciate aspects such as project management, systems integration and training. I enjoy optimizing websites and blogs for search engine optimization and integrating the same with various social media tools. I can also write website copy. I also love photography. There is nothing like a photograph that captures a specific moment in time. Nothing else comes close to replicating it. I use a camera to tell stories. Specialities Creative: Project management, content editing, software training, conference photography, headshot photography, portrait photography, SEO, web copy Technical: Lotus Domino, Lotus Notes, Wordpress, Basecamp, MS Office, Microsoft Project, Microsoft SQL Server, Cognos, SQL, iSeries-AS/400 operations, Adobe Photoshop, Adobe Lightroom, AS400, AS2, EDI, XML

    $22.22 /hr
    0 hours
    5.00
  2. Nico Muselle

    Nico Muselle

    Operations Manager/Team Leader/Customer Support

    Bulgaria - Last active: 07/20/2012 - Tests: 6

    With 10+ years experience in customer support and 3 years in team leading experience I'm looking for a telecommute position where I can use my previous experience and expand my management capabilities. Working for different companies as a freelancer, I adapt quickly to every new situation and am always ready to take on a new challenge. I consider myself to be a very responsible and reliable person and I understand the functions and needs for a successful support center. I used to run my own business and worked as a freelancer in Belgium for about ten years. This means that I know very well the importance of customer satisfaction and what needs to be done to achieve it Whether you want to enhance customer satisfaction, evaluate, improve or streamline support processes, assess training needs or need a people manager, do not hesitate to contact me.

    $30.00 /hr
    8 hours
    5.00
  3. nestor de guzman

    nestor de guzman

    nestor de guzman IT professional/consultant

    Philippines - Last active: 09/25/2010 - Tests: 7 - Portfolio: 3

    I would say that my 30 years of work is equivalent to 10 years of project management ;10 years of account management and another 10 years of sales. I am a graduate of Bachelor of Science in Electrical Engineering at Mapua Institute of Technology. With my extensive working and training experience in the field of Project management, Engineering, account management; Technical and Sales, I believe that I am capable of performing the duties and responsibilities of the position; I am confident that I can make a meaningful contribution to the work advertised.

    $30.00 /hr
    0 hours
    5.00
  4. Maxim N

    Maxim N

    IT Consultant / Project Manager

    Czech Republic - Last active: 04/25/2013 - Tests: 7

    Experienced IT Consultant and Project Manager with over 8 years of technical experience in cross-platform environments including designing and maintaining various software solutions. For the last 4 years I have been working as a Project manager in different international companies. I specialize in PMI project management method. I managed complex multimillion projects: Deployment of Automated Identity and Access management system based on IBM Tivoli Identity Manager; Implementation of Remote Access Service based on Juniper Junos devices, Lotus Messaging Service Queue applications transition; also various projects related to the HW delivery, extension or replacement and software upgrades with data migrations. I offer high quality IT Services(operating system administration, network design, support and troubleshooting, users training and customer support) and full scope of project management starting from initiation and going through planning, executing, controlling and closing. Maintenance of Project Control book with all project specific documents.

    Groups: oTranslators

    $22.22 /hr
    1 hours
    4.75
  5. Tawny B.

    Tawny B. Agency Contractor

    Highly Organized Personal Assistant & Administrative Professional

    United States - Last active: 05/25/2013 - Tests: 10 - Portfolio: 4

    Over the last 14 years, I have had a lot of data entry, document processing, and administrative experience with several small businesses, including my own. My experience and specialties also include spreadsheet design and processing, database management, various types of record keeping, organization, product and internet research, customer satisfaction, record & file management, document processing, PowerPoint presentations, office supervision & management, inventory control and many other administrative tasks; as well as 16 years of customer service experience. I am an honest, reliable, and efficient person with experience in project management, social media, newsletters, creating job postings, performing interviews, online research, notes, reports, and team supervision. I am a very motivated, detail-oriented, organized individual and am seeking new challenges, as well as opportunities to put my wide-range of administrative skills to use for you or your business.

    Associated with: AdmiNinja

    $15.00 /hr
    2,377 hours
    4.98
  6. Olga Slipchuk

    Olga Slipchuk

    AgileProject Manager/Operations/UI/Wire-framing

    Ukraine - Last active: 16 days ago - Tests: 2

    I am an experienced Project Manager. I am the person you're looking for if you want someone who keeps her commitments and gets stuff done. I particularly enjoy intellectual and interpersonal challenges where I can leverage my skills. I’m looking for a role where I can help grow company and increase revenue, develop my skills further, researching new technologies and reveling in new challenges. I am a self starter, I can manage sharp deadlines, generate accurate scopes, switch quick project management roles on demand. My Strengths are Woo; Communication; Positivity; Input; Maximizer.

    $22.22 /hr
    805 hours
    4.61
  7. Meliza Uy

    Meliza Uy

    Full Stack Customer Service Expert

    Philippines - Last active: 2 days ago - Tests: 6

    I have 4 years of experience focused on senior-level, multi-skill customer service and technical support roles handling and utilizing various communication channels such inbound and outbound phone calls, fax, emails and chats to ensure customer satisfaction. I’ve worked in banking, travel and tech industries. I am a problem solver. I never ran out of creative ideas. I pay a lot of attention to details. I am an effective communicator. I am friendly, supportive and proactive leader and teammate! CUSTOMER SERVICE EXPERIENCE Technical Support for Linksys Router Linksys is one of the most popular internet router for home and small office. Responsibilities: ▪ Provided phone technical support for US and Canada end-users. The calls are a mix of non-technical customers such as household members as well as technical experts such as IT personnels of small to mid-size companies. Highlights: ✓ I was one of the two highest ranking trainees in a batch of 80 new hires. I accumulated enough score to be exempted for the final evaluation. Travel eRep for www.expedia.com Expedia is a leading online travel agency. It was owned by Microsoft at the time. Responsibilities: ▪ Processed travel reservations such as Flights, Hotels, Cars and Activities ▪ Coordinated and negotiated with the airlines, hotels, car rental companies, and attraction & events companies to make sure customers get the best travel experience ▪ Utilized inbound and outbound calls, fax and email to communicate with customers and business partners Highlights: ✓ Was regularized with “AA” grade ✓ Maintained 100% Customer Satisfaction grade ✓ Was the highest ranking trainee in a batch of 80 new hires ✓ Was awarded Mentor’s Choice upon training completion Processing Executive for HSBC HSBC Data Processing Phils. is the in-house BPO subsidiary of the financial giant HSBC. Responsibilities: ▪ Answered inbound customer calls from the bank’s North American credit card holders ▪ Updated customer account information, processed payments, assisted customers in processing balance transfers and sold various type of relevant products such as identity theft protection and different types of insurance Highlights: ✓ Awarded “Site Highest Sales Transfers” for the month of September 2005 ✓ Awarded the Certificate of Excellence for Perfect Attendance

    $25.00 /hr
    5,537 hours
    4.91
  8. Trever Clark

    Trever Clark

    Technical Customer Support with Digital Marketing Experience

    United States - Last active: 9 days ago - Tests: 8 - Portfolio: 4

    Hi there - my name is Trever. I have over 7 years experience in technical support and digital marketing. I've spent over 3 years using Zendesk, Cadre, and Desk.com to provide email/phone/social media/chat based Level 2 and 3 technical customer support. I've also managed a team of up to 10 freelancers. Companies that I've worked for include Yahoo, Lexity, and LG Sciences. I'm a college educated native English speaker, born and bred in the Midwestern United States, and I'm currently pursuing my Master's degree in Marketing with a concentration in New Media and Digital Marketing. Ideally, I'm looking for a full time position providing technical customer support for an app or solution in the digital marketing space. Here's what I can do for you: -Technical Customer Support and Account Management Before I began working for myself, I spent 5 years as a Microsoft/Cisco network admin. I understand both networking and web-based technology, and I can provide friendly, detailed technical support, with an eye toward additional sales and revenue generation. -Digital Marketing Management In running my own businesses and consulting for various others, I've worn a lot of hats. From brand storytelling and PPC management, to SEO, Social Media marketing and content generation, I can probably help with whatever you're looking for. -Wordpress I'm a power user. I don't do much development, but I'm very experienced with running and maintaining WP sites and can do just about anything else related to WP and WP based web design. As an example, I recently built BehindTheMitten.com. -Social Media Community Management I built my previous employer's highly engaged Facebook community from scratch. When I left, they had 4,000 fans and were seeing 500 referrals from FB per week. -SEO Management Proficient in managing both white and grey hat SEO. (I prefer mostly white hat with a little bit of grey to make things interesting. No black hat.) I won't do bulk link building (It no longer works well, and if you still want it for some reason, you can pay someone $2 an hour), but pretty much anything else is fair game. -Conversion Optimization and Web Analytics I'm a geek for this stuff, and I love reading about the emerging "best practices" in this field that can mean the difference between making sales or having visitors screaming for the "back button". -VA Management Have a team of low end VAs from developing countries? Let me manage them for you. I've managed up to 10 VAs at a time for myself and my previous employers, keeping them productive and on track. -Other Does it involve Web Business? I've probably done it, or can quickly learn it. Feel free to contact me, and we can discuss items outside of those listed.

    $22.00 /hr
    808 hours
    4.95