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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: September 1, 2015
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  1. Soniya Trivedi

    Soniya Trivedi

    Web applications and Software Service

    India - Portfolio: 73

    For over 15 years, the QuickExpress team of website design and programming professionals have offered clients worldwide a trusted blend of performance, quality, speed, value and of course, incredible client service. Because nothing is more important to us than serving and satisfying our clients! We develop long-term client relationships that are built on a foundation of excellence and trust. When you partner with us, be assured that our team will work day and night to exceed your expectations. We know you don?t settle for anything less ? and neither do we! Ultimately, we're not here to merely provide services. There are plenty of companies on Elance who do that. Rather, our mission is to ?work for you as if there was nothing else in the world to do.? We care about your satisfaction and success as much as you do, and always give you more for less. Contact us today, or invite us to bid on your important project, and get ready to benefit from the QuickExpress difference!

    $10.00 /hr
    2,915 hours
    4.98
  2. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  3. Gerard Jones Arboleda

    Gerard Jones Arboleda

    Veteran, Well Seasoned Virtual Assistant for Loan Officers and Realtor

    Philippines - Tests: 5 - Portfolio: 3

    Gerard protects your Real Estate and Mortgage Business interests with integrity by providing superior quality Virtual Assistance Service. He has been in the Virtual Assistance Service Industry since 2011 and offer extensive experience working in a fast-paced environments demanding strong organizational, technical and interpersonal skills. CLIENT SATISFACTION and QUALITY WORK are his Top Priorities. Through his work experiences, Gerard learned how imperative it is to work with fervor, to have the drive of working and the ability to take on initiatives. He deem that it is highly crucial to work with veracity on delivering work commitments as well as honesty and sprite in all actions. Visit: www.gerardarboleda.com

    $7.00 /hr
    2,853 hours
    5.00
  4. Michelle Mangaoang

    Michelle Mangaoang

    Customer Service Representative | VA | Web Researcher

    Philippines - Tests: 10 - Portfolio: 2

    I have worked as a customer service representative for over 4 years in which I had the privilege to deal with Australian clients. Working for back office, my job role is to process phone connections and make sure to email or call clients when needed. I am knowledgeable in Microsoft office applications. I am competent when it comes to customer service and administrative jobs.

    $3.89 /hr
    1,944 hours
    5.00
  5. Christopher G.

    Christopher G.

    I.T Professional / Desktop & iOS Device Technician

    Philippines - Tests: 13

    I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

    $5.00 /hr
    7,306 hours
    4.90
  6. Marius vicol C.

    Marius vicol C.

    Customer Service/Network Support

    Romania - Tests: 5 - Portfolio: 1

    I have a huge experience on internet issues, pppoe, tcp/ip, dhcp and different OS. Same time i have 7 years of experience in Customer Service and Networking and in all this time I have satisfied the clients with my skills. My straights skills are: punctuality (I was late one time in 7 years because a car crash), ambition, requirement, working in stress, work in team, best result, customer satisfaction, best quality, optimum results and in the same time technical skills in Windows XP, Vista, 7, 8, 10, MAC OS and MAC OSX are my duties that I have to excel day by day.

    $8.00 /hr
    608 hours
    5.00
  7. Mathew G.

    Mathew G.

    Experienced Customer Support & Core Network Implementation Engineer

    Kenya - Tests: 5

    I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

    $12.22 /hr
    5,679 hours
    4.68
  8. Monshiar Villarta

    Monshiar Villarta Agency Contractor

    Customer Services Manager | Helpdesk Analyst | Affiliate Manager

    Philippines - Tests: 22 - Portfolio: 7

    My goal in life: is to take advantage of every task assigned to me and make it rock and roll! Boosted by six years of customer service, sales and technical support experience I will make sure that you and your customers get that result you're always looking for if not exceeding your expectations. For the previous 6 years at work, I have developed skills that keep me ahead of the status quo. I am a tech support guy by trade but is versatile enough to handle administrative tasks, transcription, even creating blogs and articles. Focus on the job at hand, spongelike quality of absorbing info, persistence and ultimately overall understanding and comprehension of the assigned tasks are my strongest qualities. Communication and execution will be at a breeze when we work together. Hope to rock your world soon! Services offered: -Team Management -Quality Assurance -Social Media and Affiliate Marketing -Customer service expertise (Phone, Chat, Email) -Chat sales expert -Zendesk and Cpanel expertise -Expert affiliate management -High level of research capability and data entry -Google docs, Skype, Email correspondence mastery -Shareasale, Avangate expertise -Team management -Reports analytics -Business process development -Marketing strategist -Forum posting -Live chat expertise (Snapngage, Ngenera etc) -65 words per minute / 95-100% accuracy typing speed -Email blast, email marketing campaign (with database) -Campaignmonitor expertise -Jira, Pivotaltracker, Trello mastery -Adobe Photoshop and Premiere

    Associated with: Klaudeville

    $10.00 /hr
    7,591 hours
    4.76
  9. Claudine Culala

    Claudine Culala

    Claudine Culala

    Philippines - Tests: 5

    I'm a graduate of BS Computer Engineering and was able to work in different reputable companies. I'm proud to showcase my skills acquired working in a call center industry as a Technical Support Team Leader. I can do the ff: **Data entry; research; technical and customer support; Writer; organizer**

    $3.33 /hr
    237 hours
    4.98