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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 585 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Anton K.

Anton K.

+5 years exp in hosting industry; NIX/WIN servers config/tuning

Ukraine - Tests: 10 - Portfolio: 1

During the last 5 years I have been working in a company that provides a full range of hosting tech support. What does this mean? - quick and complete resolution of your problem. Why quick? - because a customer wants their site to be up and running 99.9% of the time. Why complete? - because if the issue is half-fixed now it may arise in the future and the customer will have to move to another provider who can solve the problem (you know hosting is a highly-competitive marketplace). All these factors are forcing me to have (or gain as fast as possible) a wide range of knowledge in system administration, programming, code debugging and customer relationship.

$16.67 /hr
74 hours

Nick Leongson

Technical/Desktop Support


IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

$4.44 /hr
1,919 hours

Mathew G.

Mathew G.

Experienced Customer Support & Core Network Implementation Engineer

Kenya - Tests: 5

I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

71% Job Success
$12.22 /hr
5,679 hours

Faith Delos Santos

Faith Delos Santos Agency Contractor

telemarketer/advanced technical support/staffing

Philippines - Tests: 1

I am Faith G. Delos Santos, 27 years of age. I am a graduate of Bachelor of Science in Nursing at Central Philippine University. I am a quick learner, motivated and dedicated to get the job done right. I am highly attentive to details and effectively manage tasks simultaneously. I have a strong Communication skills, friendly, professional and very optimistic. WORKING EXPERIENCES Callmatrix Sales and Marketing Simon Ledesma street, Jaro, Iloilo City March-June (2010) Callbox Sales and Marketing Solutions M.H. Del Pilar Street, Molo, Iloilo City August 23,2011-January 4,2012 Telemarketer SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Teleflora's Ramp for Valentine's Day January 23,2012- February 18, 2012 Customer Representative SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Parlance Dept. February 20,2012-Present Customer Service Representative Advanced Technical Support

Associated with: VWP Manpower Agency

$5.56 /hr
82 hours

Ralph Ervin De Venecia Ignacio

Ralph Ervin De Venecia Ignacio

Virtual assistant, Infomation Technology Expert, Networking, DataEntry

Philippines - Tests: 1

I am fluent in English both written and spoken, and can take on a wide range of tasks. I also have experience in Cisco networking and I am well oriented with Microsoft Word, Excel, Powerpoint, Java Programming, Data Entry and Adobe Photoshop. I can also work under pressure and can do multiple tasks and pass requirements on time.

83% Job Success
$3.33 /hr
2,053 hours

Samer Saad

Samer Saad

Windows Server Administrator , Web Hosting , Parallels plesk

Egypt - Tests: 9

Over the last 12 years, i have been CEO (admin) for 2 web hosting companies , I am responsible for over 100 Windows (2003 , 2008 & 2012) servers as windows administrator , managing (IIS 6 , 7.5 & 8) , i have good experience with WHM , Cpanel for Centos (5,6) & Parallels Plesk automation, i am looking for Windows servers administration jobs , seeking opportunities to manage web hosting business for both linux & windows servers running Cpanel & Parallels . Windows Server 2012 Administration Certified Field of experience : Windows Server 2003, 2008, 2008 R2 & 2012 Web Servers: IIS Web server 6/7/8 Networking: TCP/IP, UDP, DNS, SMTP, FTP , DHCP, SSL, HTTP, HTTPS. DNS Services VMware Virtualization Active Directory, user and computer management Active Directory setup and maintenance Database: SQL 2005/2008/2012 . Group Policy Management Console (GPMC) NTFS File and Share permissions Windows Server Migrations Windows Server security Software Install Configuration: VB.NET, .NET 3.5 & 4.5 , SQL Server, Outlook Express .

$16.00 /hr
1,160 hours

Caleb John Almarza

Caleb John Almarza

Software Installation, Computer tutor, Troubleshooter


I'm good in troubleshooting especially when it comes to software and hardware. I can also do some paperworks (offline typing jobs) and I can be an online assistant. I got some certifications like CISCO: IT Essentials, Introduction to Linux (From EDX.ORG), CISCO: Introduction to the Internet of Everything, CISCO: Introduction to Cybersecurity.

$4.00 /hr
0 hours

Sourav Ghosh

Sourav Ghosh

Virtual Assistant | AdWords | Website Designer | Website Developer

India - Tests: 2 - Portfolio: 15

** IF YOU HAVE NEVER WORKED WITH US, IT'S SURLY IS YOUR MISTAKE. BUT IF YOU DON'T NEED US NEXT TIME, THEN ONLY IT WAS OUR MISTAKE ** VIRTUAL ASSISTANT | Google AdWords & Analytics | HTML5 | CSS3 | JS | PHP | MYSQL | AJAX | WORDPRESS | OPENCART | MAGENTO | CODEIGNITER TERMS OF SERVICE ✓ 365 days (ONE YEAR) Error Free Guarantee ✓ Clear Communication Throughout the Job ✓ Continued Support without High Costs ✓ 99 days FREE Edit Requests with Every Order ✓ Always Available on Chat to Help (Ping Skype ) ✓ 100% Free Demonstration Work | So you'll win! PAYMENT REQUIREMENTS • 100% of project budget divided into 2 milestones • 50% Milestone released at start (After Demo,No Refund) • 50% on completion of numerically itemized order • 10% off future projects paid in advance. By Hiring me, you agree to the above. In addition you agree to cooperate in the creation of a numerically itemized order list which will be agreed by both parties prior to any work, that the list will be developed and paid for promptly within an agreed time frame. SPECIALIZATIONS Coding Skills: PHP, MySql, Wordpress, Magento,Joomla,Drupal,Prestashop,Opencart,HTML,CSS, Zencart,and every known CMS system HTML5, Bootstrap, Code Igniter, Cake Php, Device with responsive, web based iphone and android app development, CSS3 and fancy jquery effects,Google Adwords. Nothing Much Left to Say.. Let’s Start the Work. Let's build success together! Evan

$15.00 /hr
0 hours