Customer Service/Help-desk/Virtual Assistant Expert
My objectives are to strive for excellence and be one of the more dependable oDesk professionals. My desire is to deliver high quality job that guarantees value addition and satisfaction to my clients within the shortest possible time.
I am a result-oriented, knowledgeable and reliable individual, willing to be trained and yet can be depended-on to have few ideas up my sleeve when and where needed. I come to the job with a professional, no-nonsense attitude and with the assurance that I can deliver. I tend to impart my skills and knowledge in customer service, data entry, administrative support, email handling and IT support. Customer's satisfaction is my guarantee. I want to make it seamless for then and of course to my clients as well. I seek excellence in the service industry with self discipline, willing to learn and adapt new tasks and be trained in handling responsibilities with minimum supervision for professional enrichment.
I am a self-directed and motivated individual with over five years working experience. My journey began from becoming a telephone operator-running a small pay phone center in the university. During my National Service after graduation, I worked as a Call Center Agent and was retained afterwards as a Customer Service Representative in Mutichoice Nigeria (DSTV)-a pay TV company with head office in South Africa. I believe in giving 100 percent quality customer service. Helping companies get their clients to trust them. I enjoyed talking to different people and helping them resolve their issues and answer their queries.
I am an engineer with sound IT background and computer skill. After over two years, I moved to Jetlink limited as a call center support engineer Team lead working on present day Airtel Networks call center, Nigeria. Presently, I have moved to Mara-Ison Technologies limited working as End User Support engineer for Airtel Networks, Nigeria limited.
I am an expert in Ms Office and Google docs.To organize my workday, I use Google calendar. I am trained on Organizational Behavior and Time Management Skills so it's not a problem for me to manage tasks. I am creative with creative ideas - a visualizer and also an out of the box thinker. Having been in corporate organization for over five years, I have acquired interpersonal skill, office management skill, administrative support skill among others. As an IT support staff in a telecommunication company, I have acquired skills in computer networking, hardware and software troubleshooting and maintenance, exposure to internet technology besides my customer service experience. My skills and experiences makes me suitable to handle customer service jobs, administrative support, internet research, data entry, help-desk support, call center agent, phone support service, email support and various IT support jobs. My educational qualification, working experience and various training gives eloquent testimony to this as can be seen on my profile.
I am multitasking and brainstorm in myself on how much time it would take me to do all the work and I create deadlines for myself and make milestones achievable. I am a Professional and I do not overlap my Projects. If I am dedicated to one project, I will never pick another one and that is a promise.
I would rate my English on a level five for all the three aspects: reading, writing and speech.
My honest desire is always to make my client happy by delivering quality customer service, Virtual Assistance, data entry, internet research and IT support jobs as will be required.