Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 43 Helpdesk projects are completed every quarter on Upwork.


Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.44.

Last updated: October 1, 2015
Clear all filters

Liridon Krasniqi

Liridon Krasniqi

Computer Support Specialist

Serbia - Tests: 5 - Portfolio: 2

Almost 15 years in providing desktop support, installing & maintaining networks and support end user of the biggest ISP and telecom industries in Kosovo • Excellent knowledge of Windows & Network Administration • Excellent knowledge of designing and building LAN, WAN, Troubleshooting end user and so on.

82% Job Success
$20.00 /hr
4 hours

Bernard Leigh

Bernard Leigh

Director of Professional Services, Consulting and Program Management

Cyprus - Tests: 7 - Portfolio: 4

Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

100% Job Success
$60.00 /hr
7,951 hours

Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

Associated with: MAGNIFICO

$12.00 /hr
6,593 hours

Anton K.

Anton K.

+5 years exp in hosting industry; NIX/WIN servers config/tuning

Ukraine - Tests: 10 - Portfolio: 1

During the last 5 years I have been working in a company that provides a full range of hosting tech support. What does this mean? - quick and complete resolution of your problem. Why quick? - because a customer wants their site to be up and running 99.9% of the time. Why complete? - because if the issue is half-fixed now it may arise in the future and the customer will have to move to another provider who can solve the problem (you know hosting is a highly-competitive marketplace). All these factors are forcing me to have (or gain as fast as possible) a wide range of knowledge in system administration, programming, code debugging and customer relationship.

$16.67 /hr
74 hours

Stefano Virgili

Stefano Virgili

Stefano Virgili - IT Specialist - Biologist - Chemist

United Kingdom - Tests: 10 - Portfolio: 4

Communication skills Indepth knowledge of Science and Chemistry. I can provide unversity-quality translation. Indepth knowledge of customer communication techniques Excellent communication and teaching skills Another one of my qualities is be able to simplify complexities. Knowledge of verbal, non-verbal and para-verbal communication strategies Managerial skills During the last years I have worked almost exclusively as freelance, so I have aquired all the fundamentals of good business management. I can be a great resource in many fields thanks to my qualities: Ambitious and motivated, Leadership, Quick thinker, Excellent problem solving skills, Give quotations and produce accurate business plans, Great ability to work under pressure, Teaching skills, Basic knowledge of economics and law, Marketing strategies Job-related Skills During my freelance career I have consolidated my multitasking skills. Thanks to this I can monitor every phase of the business process. Another strong point is my ability to understand customer's needs, especially in the IT field. Some customers, often don't know what they want or what they need however, thanks to my listening skills I am able to provide the best options and solutions possible. IT Skills IT/Electronics Skills Professional IT/Electronics competence of: MS Windows ME, Xp, Vista, 7, 8 Apple OSX and classic, advanced BIOS settings and over-clocking, notebook/desktop hardware assembly/disassembly, fast anomalies recognition, network development and consulting, HDD recovering, micro soldering on MOBOs and other HW parts, DAW customized configuration and optimization, Excellent knowledge of video/audio peripherals, MS Office suite (and Open Office Suite), e-Mail client (Outlook, Thunderbird, Apple Mail), HTML compiler (Adobe Dreamweaver), internet browser customization, malware detection and deleting, registry key recovery, FTP and cloud computing, audio sequencer SW (Sonar Cakewalk), video editing SW (Adobe Premiere), graphic SW (Adobe Lightroom, Photoshop, Image RAW, HDR, DPP), ecommerce prestashop platform, remote service software (ex. Team Viewer or LogMeIn), Smartphone configuration, fast typewriting Other Skills When I was young, during my summer holidays, I worked in many fields and I acquired other competences that I've not mentioned before. Italian cooking (I worked in a Restaurant as assistant to the chef), Studio recording Development and Management, lightning techniques, Acoustic engineering

$18.00 /hr
0 hours

Noel Christian Legrama

Noel Christian Legrama Agency Contractor

Researcher | I.T. Analyst

Philippines - Tests: 2

-Knowledgeable in Web Research and Data Entry -Knowledgeable in Microsoft Office Applications -Installation of Microsoft Operating System -Knowledgeable in Microsoft Operating System -WLAN / LAN configuration and troubleshooting -Advance hardware and software computer troubleshooting -Removal of virus and other malicious types of files -Desktop PC / Laptop assembly and repair -Knowledgeable in Contact Center Solutions (BPO) IT responsibilities (VOIP, Avaya, RDP, VPN, PC Ghosting, etc.) -Knowledgeable in Microsoft Exchange and Windows Server -Ticketing System -Active Directory -HTML

Associated with: E-Point Recruiting

$5.56 /hr
100 hours

Reem B.

system admin


I'm currently working at University of Tartu in cloud computing field OpenStack, and i was working previously as Linux / window system admin, i have experience in technical support as freelancer since 2002.have knowledge in Database, SQL. Also my study was Computer Engineering so I know in Electrical/Electronic Engineering. I was designing implementing electronic circuits. I also took technical course in PLC design. I was studying embedded system last semester I was using AT&T and Arduino boards to write software for driving stepper motor.

$12.00 /hr
0 hours

Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours