Helpdesk Freelancers

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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 33 Helpdesk projects are completed every quarter on Upwork.

33

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Muhammad salman Y.

    Muhammad salman Y. Agency Contractor

    Remote IT-computer, technical-support,server-administration, VMWare

    Pakistan - Last active: 18 hours ago - Tests: 9 - Portfolio: 4

    I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Responded to incoming technical support calls for ~30 mid to large sized companies. Managed a fixed schedule while taking incoming support requests. Provided troubleshooting on Win 2003, Win 2008 and Win 2012 Servers running Citrix, VMware, ADFS, O365, Exchange, Windows Terminal Services, All versions Windows OS and Mac Workstations. Experience in migrating Exchange to O365, handled Cutover and Hybrid migrations. Network troubleshooting on Cisco, SonicWALL, and Cyber configurations and VPNs. Worked with Microsoft Partner Support and many of the largest IT hardware/software vendors. Utilized Autotask and Connectwise ticketing system.

    Associated with: Mustafa Techs

    $22.22 /hr
    2,691 hours
    5.00
  2. Bernard Leigh

    Bernard Leigh

    Project Management, and Service Management,

    Cyprus - Last active: 3 months ago - Tests: 7 - Portfolio: 4

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

    $60.00 /hr
    7,951 hours
    5.00
  3. Alexey C.

    Alexey C.

    9+ years exp in hosting industry. NIX/WIN servers config/tuning

    Montenegro - Last active: 1 day ago - Tests: 7

    server-administration, linux-system-administration, windows-administration, unix, freebsd, clustering, amazon-web-services, virtualization, openvz, plesk, cpanel, customer-support, helpdesk-support, internet-applications, database-management, mysql, postgresql, microsoft-sql-server, rdbms, mail-servers, dns, web-services, iis, apache, lighttpd, nginx, apache-tomcat, jboss, security, openvpn, billing

    $33.33 /hr
    1,805 hours
    5.00
  4. Claudiu C.

    Claudiu C.

    Technical Support and Linux Server Administrator

    Ireland - Last active: 12/20/2014 - Tests: 10 - Portfolio: 1

    Result oriented Linux and Network Administrator with several years experience both on commercial servers and networks but also private ones. Main focus has always been on Linux server administration in which field I successfully ran my own company for 3 years. Proven ability to provide creative and effective server and networking strategies through the application of highly developed problem solving skills. Experienced in providing user account administration and network security. Strong interpersonal, communicative, and organizational skills. Project management proficiency including analysis, design, development, implementation, documentation and evaluation. Technical skills: • Operating Environments: Windows 2000/XP/Vista/7/2008/2012/8, MacOS X, Debian 3.1-6.0, FreeBSD 6.0-9.0, RedHat/CentOS, SunOS/Solaris, iOS, Android, Other Linux • Languages: bash, ksh, PHP, HTML, Pascal (Borland Delphi). • Databases: MySQL • Networking: WAN/LAN, VLAN, TCP/IP, IPX/SPX, Ethernet, Wireless (IEEE 802.11), VoIP, DNS, FTP, SSH, HTTP, Apache, Webmin, cPanel, IRCd, Shoutcast Server, Cacti, Nagios, Virtuozzo, Xen, Asterisk, SMTP/POP3, NAS, Wireshark, tcpdump, Samba • Other software: Microsoft Office, PC Anywhere, TeamViewer, DreamWeaver Suite

    $21.11 /hr
    0 hours
    5.00
  5. Nico Muselle

    Nico Muselle

    Operations Manager/Team Leader/Customer Support

    Bulgaria - Last active: 07/20/2012 - Tests: 6

    With 10+ years experience in customer support and 3 years in team leading experience I'm looking for a telecommute position where I can use my previous experience and expand my management capabilities. Working for different companies as a freelancer, I adapt quickly to every new situation and am always ready to take on a new challenge. I consider myself to be a very responsible and reliable person and I understand the functions and needs for a successful support center. I used to run my own business and worked as a freelancer in Belgium for about ten years. This means that I know very well the importance of customer satisfaction and what needs to be done to achieve it Whether you want to enhance customer satisfaction, evaluate, improve or streamline support processes, assess training needs or need a people manager, do not hesitate to contact me.

    $30.00 /hr
    8 hours
    5.00
  6. Andrey V.

    Andrey V. Agency Contractor

    MQL4 Programmer, Webmaster, Server Administrator, Wordpress SEO

    United States - Last active: 03/17/2014 - Tests: 8 - Portfolio: 10

    MQL4 Programmer, developing Forex Metatrader indicators and EAs by client's specifications. Build custom personal or small business website for as much as 500$ for turnkey. Over 7+ years of experience in website design, SEO optimization and server administration. Have developed corporate and personal websites for Semiconductor, 3D Analysis, Architecture and IT Services providers. Experienced in developing eCommerce websites. System administration experience include: Linux • Microsoft Windows Server • Microsoft Exchange • Group Policy & Procedures Development • Disaster Recovery Planning • BES - BIS • Network Security. InstallShield expert, software build engineer. Experienced translator for Hebrew & Russian languages.

    Groups: Bluehost Developers and Designers, Joomla!

    Associated with: aStudio+ Agency

    $20.00 /hr
    428 hours
    4.98
  7. Abhilash M.

    Abhilash M.

    6+Years Experience- Windows/Oracle/HP/Cloud Certified Infra Architect

    New Zealand - Last active: 5 months ago - Tests: 17 - Portfolio: 3

    6+ Years experience in : * BMC Tools Design/Installation/Configuration. * HP Tools : Certified Accredited Integration Specialist * Windows Administration * Oracle certified Solaris Administrator * ITIL V3 certified Process designer. * Web Programmer * PHP/MySQL expert.

    $27.78 /hr
    787 hours
    4.99
  8. Asif Khan

    Asif Khan

    Technical Support/ MCSA Office 365 / MAC OS X Support

    Pakistan - Last active: 18 hours ago - Tests: 17 - Portfolio: 6

    Based on knowledge and experience gained over the last 5 years as Technical Support / IT Support, I have developed a great expertise in many fields such as: Windows Server 2003/2008R2/2012, Windows XP/Vista/7/8, Microsoft Exchange 2007,2010/2013, Outlook 2003/2007/2010/2013, MCSA: Office 365 MCP: Microsoft Azure Single Sign-On (SSO) for Office 365 On-Premise Directory Synchronization with Azure Active Directory on Cloud (DirSync) Existing Office 365 (wave 14) Tenant Upgrade to Office 365 (wave 15) SSL Certificates Microsoft Exchange Hybrid Deployment On-Premise Mailboxes migration to Office 365 Cloud PST migration Virtualisation environments: Hyper-V, VMware Workstation. Antivirus server: Symantec Endpoint Protection, ESET NOD32 administration. Backup: Symantec Backup Exec, Symantec Netbackup, Symantec Enterprise vault MAC OS X Mac OS X Server Desktop and Technical support. Based on my friendly and communicative spirit I am sure I can fulfill all your requirements and expectations.

    $10.00 /hr
    2,806 hours
    4.96
  9. Aleksei Tcelishchev

    Aleksei Tcelishchev

    Web/Mobile Software Engineer/Developer

    Russia - Last active: 28 days ago - Tests: 4

    grow up into independent successful Web/Mobile Software Engineer/Developer > from hardware power supply up to public social clouds > imagine future trends looking right now around the roots > growing up and supporting internet web projects and 'ria' apps > providing integration for different types of solutions > establishing links and designing overview Software: Programming and scripting languages: script - ECMAScript, VBScript, JavaScript, JS Frameworks (JQuery, KineticJS, libcanvas) server side - Java SE, PHP, python, sh/zsh/bash, awk/sed/perl Development and maintenance of web applications based on: WordPress, Joomla, Drupal, Symfony2 framework, Yii framework SQLite, MySQL, Memcache PHP, XML, XSLT, HTML, CSS/JavaScript Servers administration: AWS EC2 instances PBAS, HSPc, Virtuozzo, Plesk VMWare ESX/vSphere Apache, MS IIS, Tomcat Qmail, Sendmail, MS Exchange, MailEnable MS DNS, Bind MS Active Directory Nagios, Zabbix, Bacula Database administration: Oracle, Interbase, MSSQL, MySQL OS Administration: MS Windows (Desktop&Server versions) Linux (RedHat & Debian based distros) HP-UX, Solaris Hardware: Designing and developing IT infrastructures: Public Telephone Networks, VoIP complexes local and distributed networks various connection channels (LAN, ISDN, xDSL, WiFi, broadband) Buildling, configuring, installing, maintaining servers (HP, Sun, Intel, Dell, IBM), network equipment (D-Link, Cisco), workstations Diagnostics and removal of hardware problems Workflow: Gathering, analyzing and documenting tech requirements, development tasks, product description; software re-engineering Participation in official public correspondence and other communications Planning and estimating

    $18.88 /hr
    195 hours
    5.00
  10. Nakul M.

    Nakul M.

    Linux System Administrator, Virtualization, cPanel/WHM, Plesk, DA

    India - Last active: 2 days ago - Tests: 9

    I have 7 years of experience in Linux System Administration, I handle servers based on various distributions and platforms which are as follows; OS : Red Hat Linux, CentOS, Debian, FreeBSD, Ubuntu, Fedora. Platforms : cPanel/WHM, Plesk, Direct Admin, Webmin, Virtualmin, ISPconfig, zPanel. Others : Openvz, Virtuozzo, LAMP, XEN, Solusvm, Veportal, AWS I have extensive experience in end user support via various mediums such as Live Chat, Emails, Tickets.

    $16.67 /hr
    123 hours
    4.90