Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
More options
Clear all filters
  1. Lou Nilreb Dizon

    Lou Nilreb Dizon

    System Administrator /IT Support (HW, SW and Network) / Programmer

    Philippines - Last active: 1 month ago - Tests: 3 - Portfolio: 6

    Over the years I have been an IT enthusiast. I have developed a wide range of programs and configured applications to maximize their efficiency for personal and business use. I continuously seek for new challenges to gain knowledge and to stay in trend with technology. My goal is not to meet but rather to exceed my client's expectations.

    $5.56 /hr
    549 hours
    5.00
  2. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Last active: 1 month ago - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  3. Douglas Cordeiro

    Douglas Cordeiro

    IT Professional experience with Microsoft and Cisco

    Brazil - Last active: 18 days ago - Tests: 4

    Over the last 6 years, I have worked with level 2 support for companies of Brazil on the Microsoft platform, with technical support, troubleshooting and deployment of new servers. I am willing to assist you or your company in new directions for success in technology. I also have some experience in the following areas: Cisco Switching and Routing, LoadBalance, Firewall Appliances, Linux configuring and installation, Broadband Routers and Monitoring Environment NAGIOS, CA SPECTRUM, ZABBIX.

    $22.22 /hr
    3 hours
    4.94
  4. Darren Hogan

    Darren Hogan

    Senior IT Engineer | MCSE | ITIL

    United States - Last active: 1 month ago - Tests: 1

    I am an IT professional with over several years of experience as a System Engineer , Project Manager, and a Level II/III Technician. I am certified as a Microsoft Certified Systems Engineer (MCSE) and ITIL for IT Management. I have proven experience in managing, deploying and configuring entire networks which span global offices. This includes setting up complex VPN networks, managing multi-forest Active Directory Domains, and a variety of email systems such as: Exchange 2003-2010, Google Apps for Business, and Office 365. l have successfully deployed and managed numerous projects on a global scale such as an Active Directory Domain Migration project, cloud based backup solutions,Email migrations office relocation's, and implementing new technologies such as: servers, firewalls, and network enhancements to improve site capabilities and functionality. I continually strive to ensure customers are satisfied with the support they are receiving by providing concise and up to date communications. Thanks for checking out my profile! Darren

    $30.50 /hr
    0 hours
    5.00
  5. Md. Tariq Aziz

    Md. Tariq Aziz

    Linux System/Network Administrator | Network Support Engr.|OPNETXpert

    Bangladesh - Last active: 4 days ago - Tests: 17

    I enjoy challenge and take pride in my work. Being accustomed to fast-paced environment, I see challenges as opportunities to learn. I have developed my professional skills in a range of areas that I feel will allow me to satisfy your expectation in the best possible manner. Here are a few of my significant capabilities: ** Networking and Hardware: Network Adapters, Modems, Hub, Repeater, Switch, Router (Cisco), DSL, ADSL, PIX Firewall, 3COM, Ethernet, Linux/Windows Workstations ** Platforms: Windows 9x/NT/2000/XP/Vista/Win7 (Advanced), Linux (Red Hat, Debian, Ubuntu) ** Tool s and Utilities: MS DOS, Microsoft Office Suite Network Management Tools: Nagios, iDirect VNO, Wireshark ** Security Tools: VPN, ACLs, Filtering Traffic, Routing Policies, IP Tables, Wireshark and NMAP ** Database: MS Access, My SQL, PL/SQL. ** Programming Language: C/C++ (Excellent), Java (Basic), Perl (Basic), PHP, HTML, MySQL, VisualBasic, MatLab ** Network Simulator: Experienced in Optimized Network Evaluation Tool (OPNET) and familiar with NS-2 ====================================================

    $30.00 /hr
    4 hours
    5.00
  6. Haseeb Maqsood

    Haseeb Maqsood Agency Contractor

    Systems, Network Administrator & Security Expert, Cloud Support,

    Pakistan - Last active: 9 days ago - Tests: 4 - Portfolio: 9

    Over the last 7 years, I have applied my self as a Network Professional Highly experienced in Windows Systems Administration 2003, 2008, 2012 Microsoft Active Directory, Microsoft Exchange, Microsoft SharePoint, etc I love to provide support of any kind of troubleshooting and installation. My core competency lies in complete end to end management of networks including routing/switching, firewall, spam filtering, network security. I have deployed, troubleshoot, tuned and optimized various networks My Profile ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- CCNA CERTIFIED Cisco ID CSCO11966404 (Certified) MCSE MCP MC ID: 10794426 (Certified) IELTS International English Language Testing System Certified (6.0 Bands) --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- MSC- IT (NETWORK Expertise) BCS ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Associated with: IT Solution Services Ltd, INOVATIVE SOLUTIONS LTD Agency

    $22.22 /hr
    358 hours
    4.94
  7. Syed Raza

    Syed Raza Agency Contractor

    PhD-writer, content management strategist with techno-legal background

    Pakistan - Last active: 2 days ago - Tests: 31 - Portfolio: 7

    As a professional writer, content management strategist, attorney, avid researcher with a PhD in management sciences along with MBA from USA, and numerous Microsoft certifications, I have the required expertise to add value to your project. During my PhD tenure, I have worked extensively with Statistical Modeling and specialize in Structural Equation Modeling. My published paper incorporates second generation statistical modeling techniques. Please see: http://www.igi-global.com/chapter/understanding-online-cultural-learning-styles-and-academic-performance-of-management-students-in-an-ethnic-context/92443 And http://www.mcser.org/journal/index.php/jesr/article/view/4102/4012 My current expertise entails creating and managing e-learning courses in SharePoint 2013, Word 2013, Excel 2013, Nintex Workflows and Forms, and host of other sales courses. I also have expertise in Camtasia Studio for creation of such courses as well as Litmos and other learning management systems. I am able to work under deadlines and can also provide complete turn-key solutions. Please see e-learning video samples: https://www.udemy.com/top-25-microsoft-excel-advanced-formulas-hand-on-tutorial http://www.claydesk.com/elearning https://www.udemy.com/claydesk-advanced-microsoft-word-2013-tutorial/ https://vimeo.com/razaphd/videos https://www.youtube.com/watch?v=r31hj9P79C8 Web Sites samples: http://www.djagora.org http://www.skills2050.com http://www.eclee.com http://www.leadershipdiamond.org http://www.sixsigma.com In addition to providing content management and marketing strategy at LinkedIn, Facebook, Stumble upon, Digg, Reddit, Pinterest, Instagram, Blogger, Scoop.it, Google+ etc., I actively maintain ClayDesk e-Discovery Blog at http://claydesk.wordpress.com by posting several articles during a given week. I also write LinkedIn and Cloud Tweaks regularly. Please see: a. https://www.linkedin.com/today/post/article/20140623213812-155221618-how-i-became-an-entrepreneur-five-p-s-of-success?trk=prof-post b. http://cloudtweaks.com/author/syed-raza/ c. http://www.zalora.com

    Associated with: ClayDesk | e-Discovery & cloud computing, ClayDesk | e-Discovery & cloud computing

    $40.00 /hr
    380 hours
    4.83
  8. Aleksei Tcelishchev

    Aleksei Tcelishchev

    Web/Mobile Software Engineer/Developer

    Russia - Last active: 12/02/2014 - Tests: 4

    grow up into independent successful Web/Mobile Software Engineer/Developer > from hardware power supply up to public social clouds > imagine future trends looking right now around the roots > growing up and supporting internet web projects and 'ria' apps > providing integration for different types of solutions > establishing links and designing overview Software: Programming and scripting languages: script - ECMAScript, VBScript, JavaScript, JS Frameworks (JQuery, KineticJS, libcanvas) server side - Java SE, PHP, python, sh/zsh/bash, awk/sed/perl Development and maintenance of web applications based on: WordPress, Joomla, Drupal, Symfony2 framework, Yii framework SQLite, MySQL, Memcache PHP, XML, XSLT, HTML, CSS/JavaScript Servers administration: AWS EC2 instances PBAS, HSPc, Virtuozzo, Plesk VMWare ESX/vSphere Apache, MS IIS, Tomcat Qmail, Sendmail, MS Exchange, MailEnable MS DNS, Bind MS Active Directory Nagios, Zabbix, Bacula Database administration: Oracle, Interbase, MSSQL, MySQL OS Administration: MS Windows (Desktop&Server versions) Linux (RedHat & Debian based distros) HP-UX, Solaris Hardware: Designing and developing IT infrastructures: Public Telephone Networks, VoIP complexes local and distributed networks various connection channels (LAN, ISDN, xDSL, WiFi, broadband) Buildling, configuring, installing, maintaining servers (HP, Sun, Intel, Dell, IBM), network equipment (D-Link, Cisco), workstations Diagnostics and removal of hardware problems Workflow: Gathering, analyzing and documenting tech requirements, development tasks, product description; software re-engineering Participation in official public correspondence and other communications Planning and estimating

    $18.88 /hr
    193 hours
    5.00
  9. Joshua Dotson

    Joshua Dotson

    IT Sleuth & System Administrator (Open Source Infrastructure & HPC)

    United States - Last active: 03/06/2012 - Tests: 8

    LinkedIn http://www.linkedin.com/in/jmdots Summary I've worked in technical administration, technical support, customer service or leadership roles for all but a few months of my adult life. In this time, I climbed the ranks of a highly-modern, lightning-paced, large-scale, multi-OS supercomputing environment in Area B of Wright-Patterson Air Force Base (WPAFB) and became an avid user of all things open source. The place which was my professional home of over six years is known as the “Air Force Research Laboratory DoD Supercomputing Resource Center” or "AFRL DSRC" for short. The AFRL DSRC environment is home to the #19 supercomputer on the June 2011 Top500 Supercomputer List, a mammoth computer for which I received training: Cray Inc.'s "Raptor" XE6. I enjoy excelling in the IT industry by working smart by doing my research, building wisdom and having fun. Background 10GbE, Access, Alfresco Share, Amanda, Apple HW, Appro HPC, Audacity, bash, CentOS, Clonezilla, CUPS, Cray HPC, DD-WRT, Dell HW, DokuWiki, DRBD, eHealth, Excel, Fedora, Firefox, Gentoo, GIMP, git, Google Apps Domains, HP HW, High Performance Computing (HPC), HTML, InfiniBand, Inkscape, iptables, ITILv3, Kerberos, Kickstart, KVM, LibreOffice, Linux, MacOS, MediaWiki, MySQL, Nagios, Net-SNMP, NFS, Nmap, Nvidia GPGPU, OFED, OpenLDAP (w/TLS), OpenSSH, Oracle HW, Outlook, OTRS (with ITSM), Panasas (PanFS), PBS Pro, PhpLDAPAdmin, PhpMyAdmin, PKI, PowerPoint, Python, QEMU, RAID, regex, RHEL, Rocks Cluster, RootCA, RSA tokens, Samba, SAN (FC, iSCSI, SAS), Scientific Linux, SGI HPC, SharePoint, SiCortex HPC, SketchUp, SLES, SNMPv3, Solaris, Spectrum, Sun Freeware, Sun HW, SuperMicro HW, SUSE, SVG, svn, SystemEdge, TCP Wrappers, tomcat, Ubuntu (Desktop & LTS), vim, VirtualBox, Visio, Visual Basic, VMware, WebDAV, Windows (Desktop & Server), Word, Zenmap, ZFS, ZRM for MySQL

    $50.00 /hr
    21 hours
    5.00
  10. Trae D.

    Trae D.

    Systems Architect / VMware VCP5.x

    United States - Last active: 3 months ago - Tests: 4

    As an Enterprise Lead Systems Architect In my most recent job, I was directly responsible for the virtual architecture including but not limited to infrastructure design and deployment of a robust vmware multi-site architecture, the supporting network architecture, modular “siloed” clustered racks, NetApp 2240 and 3240 FAS/SAN systems, remote management and notification systems, and user provisioned lab environment that allowed test teams to provision physical and virtual environments on the fly. All systems were subject to DISA based STIGS and IA scans to verify compliance. As the lead, I directly manage several people on my enterprise team and my efforts touch every person on the project in some way. This interaction has allowed me to create a positive rapport with the entire team while keeping a thumb on several area perspectives. I also manage and assist with the install and design of our SharePoint /Project 2010 integration which upon completion was intended to pull in data from various sources including IBM Jazz Suite, custom built data management systems, and several real world diagnostic and filed measurement tools to display varying aspects of project progress and test data. This effort is still in progress and is coming along nicely. Also support the basic user needs including user account management, file share access and organization, PC issues, software installs and upgrades, and training. Finally, I worked with several integration efforts as an advisory capacity on COTS products that were used in fielded builds and R&D efforts. The infrastructure is comprised of 50+ Racked servers, 18 NetApp products, and several Cisco switches, routers, ASA’s and AirPort WAP’s etc… These resources are grouped in “Silos” and setup to be modular for movement to other sites as needed. I also designed and deployed our domain, complete with multiple DC’s that spread out DNS, DHCP, NTP, and AD with cross site architecture in mind allowing users to move from Lab to Lab with common resources and permission sets. I work directly with the network team and IA team on outward facing services to insure security and threat mitigation. I also run Facebook and Skype classes for the elderly with my company's outreach program. I'm versatile and well tempered and I have a decent network of helpful folks that i can lean on if things get tough. From Teaching to Fixing to Disaster Recovery and Risk Assessment Planning to Recording My Radio voice and Audio Editing Skills.. I have a deep bag of Tools. Let me use them to help you with your next project!

    $40.00 /hr
    15 hours
    5.00