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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 36 Helpdesk projects are completed every quarter on Upwork.

36

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: September 1, 2015
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  1. Marichu S.

    Marichu S.

    Certified CISCO, MCP/Network Engineer

    Philippines - Tests: 9

    Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing companies in Manila, Philippines, including a brief stint with the United Nations Office in Bangkok, Thailand. I dealt with colleagues and clients of multi-cultural background from affiliate offices globally, including the United Kingdom, the United States, the Middle-East, Australia, China, Hong Kong, Thailand, Malaysia and the Philippines. I have acquired a certification in ITIL, MCP, and CCNA. During my university years, I have also worked as an administrative assistant with various private companies where I have proven a reputation of an efficient team member with well-regarded planning and organizing skills. My adventurous spirit inspires me to explore new avenues. I have travelled to key cities in Asia, the Middle-East, and Europe. Thanks to oDesk! Though I have just recently joined the network, I know I can continue developing my professional aspirations while at the same time fulfilling my personal career as a wife and a mom! :-)

    $6.00 /hr
    437 hours
    5.00
  2. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,474 hours
    5.00
  3. Andrey V.

    Andrey V. Agency Contractor

    MQL4 Programmer, Webmaster, Server Administrator, Wordpress SEO

    United States - Tests: 8 - Portfolio: 10

    MQL4 Programmer, developing Forex Metatrader indicators and EAs by client's specifications. Build custom personal or small business website for as much as 500$ for turnkey. Over 7+ years of experience in website design, SEO optimization and server administration. Have developed corporate and personal websites for Semiconductor, 3D Analysis, Architecture and IT Services providers. Experienced in developing eCommerce websites. System administration experience include: Linux • Microsoft Windows Server • Microsoft Exchange • Group Policy & Procedures Development • Disaster Recovery Planning • BES - BIS • Network Security. InstallShield expert, software build engineer. Experienced translator for Hebrew & Russian languages.

    Groups: Bluehost Developers and Designers, Joomla!

    Associated with: aStudio+ Agency

    $20.00 /hr
    428 hours
    4.98
  4. Mary A.

    Mary A. Agency Contractor

    Computer and Application Specialist

    United States - Tests: 8

    Multitalented and client-focused Technical Support Specialist with a proven history of providing stellar levels of technical customer service. Skilled in driving IT systems development through expert installation and maintenance of network hardware, software, and peripheral equipment. Reliable and supportive team player with demonstrated talent for quickly mastering new technologies and processes. Bilingual (Spanish/English) with excellent communication and collaborative talents; adept at interfacing directly with clients and technicians to rapidly diagnose and resolve challenging technical problems.

    Associated with: Cruz Technologies, LLC

    $16.67 /hr
    98 hours
    4.35
  5. Michael  R Waheeb

    Michael R Waheeb

    Software Development Enginer , Sql Server Administrator and ADP HR.net

    Egypt - Tests: 1

    I have 5 years experince in this field, i have developed wide range of projects (like infoepath) and workflows (HR.NET Console) using C#, SQL, ASP.net and administrate, maintenance SQL server and sharepoint and Vizual HR.net and testing softwares and make researchs. Iam looking for installation and administrate sql server or share point and fix technical issues and make technical researches and translate it.

    $8.00 /hr
    29 hours
    0.00
  6. Naufal A.

    Naufal A.

    Helpdesk, web developer & mobile software

    Belgium

    I have extensive computing experience and knowledge, I work quickly and quality is my top priority. I often ask many questions so that i fully understand your business needs. I am perfectly capable of following instructions as long as they are clear. Once i have a project in my hands - I give my best, i am always honest so don't expect me to lie to you or to your customers in one way or another. I believe thruth and communication are most important for successful colaboration. I have long experience in Helpdesk, so i have a good experience helping people in all they need. Also, i have a Youtube channel and website about android systems. My blog: http://rincondelandroid.es Youtube Channel: http://youtube.com/RinconDelAndroid Best regards, Naufal

    $9.11 /hr
    0 hours
    0.00
  7. Benoit Ghio

    Benoit Ghio

    Webmaster / Community Management / IT Administrator

    France - Tests: 4 - Portfolio: 3

    I started my career in IT as a network administrator for 1 year in an aluminum production company. This work allowed me to get many skills in the servers domain and IT support. Then, i worked for an event digital agency in the web domain during 5 years allowing me to get skill in the Web domains and social media strategy.

    $20.00 /hr
    17 hours
    0.00
  8. Daniel Kinnier

    Daniel Kinnier

    Expert Data Management Specialist

    United States - Tests: 2

    Dan has over 18 years of experience as a Technical Specialist in Data Management, including designing custom tools, implementing them and training others in their usage, with a particular focus for the past 8 years on corporate learning and development environments focusing on software, process improvement, project management and customer service. Dan started his career in Maryland as a processor in a real estate / mortgage-processing firm, adjusting and improving on computer-generated legal templates as required on a situational basis before moving on to Johns Hopkins Hospital, where he became the project lead for physicians preparing articles for publication or presentations for large meetings, creating advanced templates for future use. From there he moved on to assisting healthcare insurance management firms and brokerages, converting their existing sales presentations from manual-entry to a more automated state and creating network-accessible databases to track all existing sales presentations and rate quotes. After moving to California, his experience brought him to the attention of PricewaterhouseCoopers Learning & Development, where he created custom report templates and multiple databases where employee learning statuses, course registration and departmental workflow could be tracked, as well as creating learner registration solutions both in the firm’s LMS and an external vendor. Utilizing knowledge acquired through both onsite and project management experiences with multiple high-profile nationwide programs involving thousands of learners, he was able to act as either project lead or support whenever necessary, including training for his fellow team members on custom processes he created and managing a team of Learning Management Specialists for one nationwide program consisting of a grouping of multiple courses. Additionally, Dan has experience in creating PeopleSoft queries, as well as being a primary resource for many learners, supervisors, managers, directors and partners with regards to software capabilities and custom projects. He also provided desk level support to managers, supervisors and associates by answering software-related questions and providing one-on-one training when needed. Software packages / skills: • Microsoft Excel, Access, Word, PowerPoint, Visio, Outlook • Visual Basic and SQL • PeopleSoft • Lotus Notes • StarCite • HP Service Manager

    $38.89 /hr
    0 hours
    0.00