Helpdesk Freelancers

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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 26 Helpdesk projects are completed every quarter on Upwork.

26

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.51.

4.51
Last updated: June 1, 2015
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  1. Justin Catello

    Justin Catello

    Linux System Admin | Tech Support | cPanel / WordPress Specialist

    United States - Last active: 2 days ago - Tests: 2

    I have more than 5 years working as a Linux systems administrator specializing in management for cPanel based servers in both virtual and dedicated environments. Stronger areas: Operating Systems: CentOS / Fedora / CloudLinux Control Panels: cPanel / Direct Admin / SolusVM / Kloxo Billing Systems: ClientExec, WHMCS, HostBill Database: MySQL / MariaDB Web Server: Apache / LiteSpeed / Nginx Virtualization: OpenVZ / XEN / KVM Various Others: cPanel DNS Clusters, Any work including the following: Initial setup of the server which includes configuring software/hardware raid, disk partitioning(LVM as well) Installing OS, Control panel, hardening/optimizing the server including firewall, rebuilding Apache / PHP, setup private name servers, migrating accounts to the server, ensuring all sites are working and make adjustments to server if necessary, make further optimizations to server to best fit the current environment.

    $38.89 /hr
    18 hours
    5.00
  2. David Marcus

    David Marcus

    Microsoft Certified Systems Engineer, Journalist and Transcriber

    South Africa - Last active: 6 days ago - Tests: 11 - Portfolio: 1

    Microsoft Certified Systems Engineer; Microsoft Certified Professional. Journalist; Transcriber, Subtitles, Travel Planning. US ENGLISH SPELLING: 1st place out of over half a million test takers! 85 Words Per Minute, 100% Accuracy. My Travel Addiction: I have travelled overland by: Public Transport Motorcycle 4x4 Vehicle Through 74 Countries over the last 20 years of my travelling adult life. I have met many interesting people during these adventures and have acquired insight into how the world works. For 2 years I have specialized in transcribing, which I do while travelling, and have acquired knowledge in many different areas, as I prefer to do academic research interviews. All of my clients are extremely satisfied with the quality of my work.

    Groups: Microsoft Certified Professionals

    $44.44 /hr
    67 hours
    4.89
  3. Ismet Dumlupinar

    Ismet Dumlupinar

    MCITP (System Administration), MCT, MCSA, MCSD: Web Applications

    Turkey - Last active: 1 day ago - Tests: 14 - Portfolio: 13

    Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below: https://www.mcpvirtualbusinesscard.com/VBCServer/idumlupinar/profile

    Groups: Microsoft Certified Professionals

    $75.00 /hr
    2,372 hours
    4.90
  4. Darko P.

    Darko P.

    Wordpress Developer, Site Migrations, Malware Removals

    Serbia - Last active: 1 day ago - Tests: 12 - Portfolio: 4

    WORDPRESS Expert and Certified ITIL / MCSA / MCSE / MCITP System administrator with extensive Microsoft and Linux OS / LAN / Wan knowledge and more than 2 years management experience in one of the world leading Multinational BPO company according ITIL service management standards. Working cross-functionally with a customer focused, multi-site environment, identifying and meeting demands, KPI and SL targets, generating sales leads, developing customer relationships. Highly skilled in supervision, technical training and troubleshooting of wide range networking devices. Experienced in Wordpress/Joomla sites migration, development, configuration, optimization. Working with various plugins and widgets, customizing content display, building interactivity and community, implementing online advertising, making a SEO friendly website, enhancing usability and accessibility, managing maintenance, improving security, editing roles for your users to meet your needs or creating new roles.

    Groups: Bluehost Developers and Designers, Microsoft Certified Professionals

    $39.00 /hr
    3,079 hours
    4.99
  5. Vinod C

    Vinod C

    Seasoned linux Administrator - Nginx , apache, cPanel, Shell scripting

    India - Last active: 1 day ago - Tests: 7

    Hello, I am Vinod and I have more than 10 year experience in managing Linux and cPanel servers. I have versatile experience in setting up and managing servers, optimising them for the best usage and fine tuning the security aspects. I am very good in migrating websites or applications from one server to another with lowest possible downtime. Along with that I use shell scripting to automate day-to-day activities. I have set up and maintained clusters of DNS servers, web servers using Apache / Nginx controlled by a Load Balancer, Db servers using MySQL / Percona /MariaDB with Master - Slave replication. I have also experience in setting up NFS server for remote storage. I can be available any time on all weekdays and can provide industry references if needed. Why you wont regret for hiring me. 1. I love what I do and I insist on doing it well. 2. I follow certain work ethics and 100 % privacy and confidentiality is promised. 3. I do not outsource my projects. 4. I use Linux PC and Laptop and hence my computer is free from virus. 5. Have more than 3 active internet connections. DSL, WiMAX, 3G x 2 . So no ISP issue I am 1. True professional. An engineer by profession and education. 2. I am honest. I don't boast on what I don't know. I know Linux and I know it well. 3. I would rather ask 100 questions than making mistakes. 4. NDA is fine. Can send it as a hard copy / fax / email. 5. I will be online on Skype / Gtalk / Yahoo / AIM and I will be available on email / phone. With my 10 year experience, I believe I can understand what is the requirement completely. I have been a help desk (Kayako, Perlbill, WHMCS, Cereberus, Zendesk ) tech for the last 6 and half years and I have been dealing with a lot of people ranging from technically sound server / network administrators and architects to laymen. I can effectively communicate in a language which is understandable to whom I am dealing with. Pasting below a briefing about my skills. my experiences include --Centos, FreeBSD, Ubuntu , Redhat -- PCI -- Nagios -- Apache , Nginx , Lighttpd , varnish cache -- Exim -- MySQL , Percona , MariaDB -- Bind -- NFS -- Shell scripting, Working over command line. -- Control panels like cPanel, Plesk, Webmin, zpanel -- Cloud operating systems like Applogic, Onapp. -- Working on KVM switch ( for installing OS / networking issue trouble shooting etc ) -- Server security , Firewalls, Mod Security --Customised server setup for Drupal , Wordpress , Joomla -- Documentation Skills -- Customer service skills - Helpdesk. And many other services / applications which are necessary for managing linux based servers and applications.

    $20.00 /hr
    1,323 hours
    5.00
  6. Sergo Sarkisian

    Sergo Sarkisian

    Linux , Cisco ,Vmware , Voip, firewall , security specialist

    Georgia - Last active: 20 days ago - Tests: 18

    I want to utilize my knowledge, skills and professional experience in order to contribute to the growth of the company I am working for whilst improving myself. SKILLS:network engineer ,system administrator(RedHat,CentOS,FreeBSD,OpenBSD,WIndows 2000,2003 server), cisco certified specialist(CCNA) Configuration of CISCO routers and switches,firewalls,servers:cisco 36xx,65xx, series,ASA firewall 55xx series, Implementation , configuration,design ,troubleshooting of basic routing protocols(BGP,EIGRP,RIP,OSPF,QoS,MPLS,HSRP,VRRP,GLBP) , Security: IPsec and many vpn solutions,certificate setup 1 Web servers - Apache 2.x,nginx,Squid proxy 2 Mail servers -Postfix,qmail ,sendmail,Mdaemon 3 FTP servers -WuFTPD,Vftpd 4 DNS –bind version 9 ,VPN (Openvpn, IPSEC implementation ) 5 DATABASES-Sql,mysql,postgresql,sqlite 6 LVM ,RAID(0,1,5,10) configuration 7 Experinece in network monitoring tools:Nagios,MRTG ,Cacti

    Groups: Bluehost Developers and Designers

    $20.00 /hr
    921 hours
    4.99
  7. Asif Gohar

    Asif Gohar

    System, Network, Active Directory, Exchange, Backupexec, System Center

    Bahrain - Last active: 2 days ago - Tests: 5 - Portfolio: 5

    Knowledgeable and skilled IT professional with encompassing work experience spanning more than 8 years in systems administration with compliance as per industry standards. Possess excellent interpersonal skills to liaise amicably with diverse groups of people, different departments, vendors and agencies. With extensive exposure to different cultures and work environments and has worked effectively with multinational individuals and professionals from all organizational levels. Certifications: MCITP (Server 2008, Exchange 2010, Lync 2010) Expertise: Exchange 2007/2010, Active Directory 2003/2008, SCCM, SCOM, DPM, SCVMM, BackupExec,Enterprise Vault, WSUS, Lync, Server 2003/2008, ADRMS, SQL Server, SAN/NAS.

    Groups: Microsoft Certified Professionals

    $20.00 /hr
    270 hours
    4.95
  8. Lindi du Toit

    Lindi du Toit

    Microsoft Dynamics CRM Consultant

    South Africa - Last active: 2 days ago - Tests: 8 - Portfolio: 2

    I am a certified Microsoft Dynamics CRM Specialist in Applications, Customization and Configuration. I am a full time freelancer active on Odesk and have some local clients in South Africa that I work with and support on an ongoing basis. Microsoft Dynamics CRM is what I am passionate about and am fortunate enough to be doing what I love. I am a professional Microsoft Dynamics CRM Consultant with over 20 years experience in Customer Service and Sales, Administration, Project Coordination and -Management and direct marketing. More specifically I offer the last 8 years hands on experience in the planning, installation, implementation, customization and configuration of MS Dynamics CRM 2011, 2013 and more recently 2015, to various customers in various industries. My core competencies are business needs analysis and requirements gathering, translating requirements into functional specifications, deployment, configuration, customization and administration of MS Dynamics CRM. I continuously improve my own knowledge on best practice processes for MS CRM and am often approached for advise on best practice. Having previously been a client who implemented Microsoft Dynamics CRM, I have a strong focus on end-user simplicity and have compiled various user training manuals with a focus on end user learning and buy-in. My passion is ultimately Microsoft Dynamics CRM, although I am also a Microsoft® Certified Technology Specialist in SQL Server® 2008, Business Intelligence Development and Maintenance and SQL Server® 2008, Database Development. I specifically chose these areas of certification to compliment my Microsoft Dynamics CRM work. My second career passion is marketing automation and integration of bulk e-mail platforms in Microsoft Dynamics CRM (i.e. mailchimp using PowerMailchimp and ClickDimensions), that empowers my customers to communicate more effectively with their target base, mine their data better and gather so much more business intelligence from their contacts.

    $40.00 /hr
    395 hours
    4.70
  9. Md. Tariq Aziz

    Md. Tariq Aziz

    Linux System/Network Administrator | Network Support Engr.|OPNETXpert

    Bangladesh - Last active: 2 days ago - Tests: 17

    I enjoy challenge and take pride in my work. Being accustomed to fast-paced environment, I see challenges as opportunities to learn. I have developed my professional skills in a range of areas that I feel will allow me to satisfy your expectation in the best possible manner. Here are a few of my significant capabilities: ** Networking and Hardware: Network Adapters, Modems, Hub, Repeater, Switch, Router (Cisco), DSL, ADSL, PIX Firewall, 3COM, Ethernet, Linux/Windows Workstations ** Platforms: Windows 9x/NT/2000/XP/Vista/Win7 (Advanced), Linux (Red Hat, Debian, Ubuntu) ** Tool s and Utilities: MS DOS, Microsoft Office Suite Network Management Tools: Nagios, iDirect VNO, Wireshark ** Security Tools: VPN, ACLs, Filtering Traffic, Routing Policies, IP Tables, Wireshark and NMAP ** Database: MS Access, My SQL, PL/SQL. ** Programming Language: C/C++ (Excellent), Java (Basic), Perl (Basic), PHP, HTML, MySQL, VisualBasic, MatLab ** Network Simulator: Experienced in Optimized Network Evaluation Tool (OPNET) and familiar with NS-2 ====================================================

    $30.00 /hr
    4 hours
    5.00
  10. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 1 day ago - Tests: 10 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,227 hours
    5.00