PC Expert with IT Management and Network Experience
Rick earned his first full-time information technology (IT) job with the “Geek Squad-like” computer and network service outfit Aries Computer when, after a trial period, Aries’ lead technician made his recommendation to the owner that “… if you show Rick something once, he’s got it.” Upon hire, the owner added that Rick “… (knew) what (he was) doing … and better than that, (Rick knew) how to (communicate) …” Rick quickly established himself as a “go-to guy” by repeatedly solving problems with minimal support, and later succeeded his colleague as Aries’ lead technician.
While in Aries’ employ, with no more to go by than his experience and a pamphlet of sample questions, Rick achieved his first IT certification, the Computing Technology Industry Association (COMPTIA) A+.
Later, while earning his Bachelor of Science in Information Systems (BSIS) at the University of Redlands, a fellow student recommended Rick to a position with the help desk of TRW Information Systems (the credit reporting bureau, now known as Experian) where he was valued for his personal computing expertise.
After achieving his BSIS degree, Rick was snatched up by a Unisys Corporation network consulting practice where, within a year, he progressed from consultant to project manager. During that time, Rick’s primary assignment was for Parsons Engineering (known for large construction like airports and refineries) where he was team leader overseeing a major Novell-to-Microsoft server and Bay-to-Cisco network upgrade.
Also during that time, strictly through self-study and experience, Rick earned his Microsoft Certified System Engineer (MCSE) and Certified Netware Engineer (CNE) certifications.
Next, Rick was recruited by the Transamerica Occidental Life Company’s (TA) enterprise network team. Rick began climbing the ladder of Cisco certifications with the Cisco Certified Network Associate (CCNA) and eventually earned the Cisco Certified Network Professional (CCNP) and the Cisco Certified Design Professional (CCDP) titles. At TA, his other primary duty was as “2nd/3rd level” technical support diagnosing and solving problems without known solutions.
While at TA, Rick was drafted into the field of Information Technology Service Management (ITSM) (i.e., IT service applications & services for IT departments) when, in addition to his other duties, Rick was promoted to oversee the Remedy Action Request System (ARS) and made leader of the ARS support team. From scratch, Rick developed TA’s first ARS-based, data-driven helpdesk, change and asset management applications.
Rick’s combination of networking and ITSM skills made him an ideal candidate for Vista Information Technologies, a consultancy focused on converging ARS and Cisco Voice over Internet Protocol (VOIP) technologies into sophisticated call center systems.
After Vista, Rick continued his career as a self-employed ITSM consultant. Rick has installed, upgraded and administered every version of ARS and its applications to-date, and helped implement applications and processes for helpdesk, change, asset, configuration and service level management.
For years Rick was the primary world-wide ARS developer for the software producer Business Objects. On behalf of IBM, Rick was the ARS team leader for a multi-year Warner Bros. project. Rick has also worked on or led ITSM- or ARS-related projects for the State of California Department of Technology, Abbott Medical Optics, the software maker Novell, and numerous other engagements where he has often been noted for his “imaginative” problem-solving.
During this time Rick also earned the ITSM-related Information Technology Infrastructure Library (ITIL) version 3 certification.
Next, Rick capitalized on a long-time hobby interest and took a chance entering the field of e-commerce as a (graphic novel) specialty bookseller. Rick leveraged his IT skills – particularly his Structured Query Language (SQL) database knowledge – to manage up to 16,000 online sales items at a time. In his first year, Rick sold $10,000’s of product to 1000’s of customers worldwide … and lost $1000’s. This year, Rick sold $10,000’s of product to 1000’s of customers worldwide … and broke even. Success!
To supplement his e-commerce activities, Rick still takes ITSM projects. He has also returned to his roots as a roving support technician, providing desktop, network and web support to consumers and businesses like Qualified Mortgage and the paralegal firms Why Pay A Lawyer and La Esperanza Servicios Legales who have commended him for his ability to “see (situations) through the customers eye’s”.
Rick began his IT career in California but has since returned to his home state Arizona. He lives and works in Tempe.